East Riding

NATIONAL SUPPORT

  • Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
  • Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
  • You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.

SELF CARE

  • Download the NHS Smokefree app from itunes or google play
  • Get further information from the National Health Service www.nhs.uk/quit
  • Consider using e-cigarettes to stop smoking
  • Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance. 

Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good

East Riding Health Trainer Service

Contact Tel:

0800 9177752

Text Quit to 60163

Website:

http://www.nhs-health-trainers.co.uk/home/smoking/

Other Info:

We hold over 20 clinics around the East Riding in both community , primary care and acute settings. Smokers are seen weekly for 8 weeks with patient centred, face to face appointments.

East Riding Health Trainer Service

Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.

If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.

Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.

Tel: 0800 9177752

Web: http://www.nhs-health-trainers.co.uk/

NATIONAL SUPPORT

Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?

  • Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
  • Download the 'One You' drinks tracker makes it easy to keep an eye on the booze and take control with daily tips and feedback) available on itunes or google play

  • Get further information from NHS Choices www.nhs.uk

SELF CARE 

Further tips on cutting down

Make a plan
Before you start drinking, set a limit on how much you're going to drink.

Set a budget
Only take a fixed amount of money to spend on alcohol.

Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.

Take it a day at a time
Cut back a little each day. That way, every day you do is a success.

Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.

Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.

Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.

Take a break
Have several drink-free days each week.  

East Riding Partnership - (Adults)

The East Riding Partnership provides a range of substance misuse services to adults across the East Riding of Yorkshire delivered through the Open Access service, the Shared Care service and the Community Drug and Alcohol teams.

Tel: 01482 344690

Website: http://www.humber.nhs.uk/services/east-riding-partnership.htm

 

East Riding Partnership - (Young People’s Service)

The Young People’s Substance Misuse Service provides information, advice, support and treatment for young people up to 18 years old misusing drugs and alcohol.

Tel: 01482 336675

Website: https://ads-uk.org/services/young-peoples-service/

 

East Riding Health Trainer Service

Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.

If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.  Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.

Tel: 0800 9177752

Web: http://www.nhs-health-trainers.co.uk/

Give reassurances that there are lots of sources of support

If you are worried that this person is in crisis, please see section for Suicide Prevention

SELF CARE 

  • Encourage the person to contact their GP. Their GP will be able support the person in many ways
  • Mind 'The charity for better mental health' has an extensive range of self help resources available
  • The NHS have has a range of self-help tools available
  • Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619

Web: https://www.combatstress.org.uk/help-you

Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)

Web: http://www.pandasfoundation.org.uk/

Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

Talk about the Five Ways to Wellbeing.  The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.

1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.

  • As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
  • Can you think of connections that you would like to make or remake?

2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.

  • What activities do you engage in on a regular basis? How would I like to develop this?
  • Are there any minor adjustments you can make in your life that can help you to be more active?

3. Take Notice -  Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends. 

  • How can you practice slowing down and pausing more often?
  • What difference will incorporating this into your daily life make?

4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving. 

  • What would you like to learn about? What interests you? What do you value? What would you find useful?
  • What do you need to do to make learning something you look forward to?

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in. 

  • Do you notice what it’s like for you when you give to others?
  • What else could you give others that you hadn’t thought of before?

In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.

East Riding Emotional Wellbeing Service - (Self-Referral or via GP)

Providing support to people with common and emotional mental health difficulties. Services range from self-help therapies, to psycho educational courses and one-to-one support

Tel: 01482 301701

Web: http://humberews.co.uk/

Online portal https://iaptportal.co.uk/erew.html

 

Reach out Project - Hull and East Yorkshire MIND 

Offering open access to services promoting mental health and wellbeing through one to one support sessions, a variety of courses and workshops along with service user led social groups. The project offers a wide range of support options to residents of the East Riding of Yorkshire aged 16 and above who are experiencing mental health problems. They have an information service which acts as a first point of contact for people  for advice or referral.

Tel: 01482 240133 
Web: http://heymind.org.uk/how-we-can-help/reaching-east-riding/

 

Social Prescribing Service

Feel like no one has time to listen to you?  The Social Prescribing service provides a totally confidential service to discuss the things that affect you and your health and well being, it will then work with and support you to access appropriate local services, groups and amenities to help you improve your situation.

Situated in the majority of GP practices, the Link workers will listen and help you to arrive at the best solution for you, It can advise and support you with a wide variety of issues and can be accessed via a participating GP surgery without a referral.

If you want more information or details of how you can access the service please  telephone: 0800 9177752 or email: hnf-tr.socialprescribing@nhs.net

or call your nearest Social Prescribing Link Worker:

Bridlington:  07816863639 / 07970151668 / 07970155722

Beverley and Driffield: 07973 895011     

Withernsea and Hornsea: 07515788266

Hedon: 07702 975417

Market Weighton and Pocklington: 07973894829

Goole: 07973894749



Shelf Help - Books on Prescription

Reading well can help you cope with the pressures of life, feel better about yourself and boost your confidence using books. For more information visit the website, or pop into your local branch.

Web: https://library.eastriding.gov.uk/web/arena/healthzone 

 

East Riding Health Trainer Service

Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.

If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.

Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.

Tel: 0800 9177752

Web: http://www.nhs-health-trainers.co.uk/

Advice Services


Citizens Advice, Hull and East Riding help people resolve their legal, money and other problems by providing information and advice, and by influencing policy makers.


Tel: 03444 111 444.  

For Specialist Debt Advice: 01482 226 859
Web: http://www.hullandeastridingcab.org.uk/

 

Alzheimer’s Society

Support for people affected by dementia

Find dementia support that’s right for you, our specialist services will help you:

  • Get tailored information and advice from our compassionate and experienced staff
  • Keep you independence and improve your wellbeing
  • Feel confident and supported knowing that someone is here for you when you need help

Hull & East Riding Services

Tel: 01482 211255

Email: hulleastriding@alzheimers.org.uk

Web: www.dementiaeastriding.org.uk



If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 41 41

Text: 07786209697

Email: pat@papyrus-uk.org

Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm

Other options include:

  • contact their GP for an emergency appointment or call the out of hours service.
  • call their Mental Health worker, if they have one.
  • call their social worker or key worker, if they have one 
  • encourage to re-engage with mental health services if already engaged
  • go through their Safety Plan with them

If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).

It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.

A person may not be suicidal but you may still be concerned

Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies).  IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:

• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems

All the local IAPT services are listed under the 'Mental Health' section of MECC Link and can be found within the 'local support and contact details' section. 

 

SELF CARE

  • Mind 'The charity for better mental health' has an extensive range of self help resources available
  • The NHS have has a range of self-help tools available
  • Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meeting take place every Monday @ 7pm at the Shay Stadium in Halifax, email: info@andysmanclub.co.uk for further information.
  • A range of self-help techniques is available on the MindWell Leeds website, these include:
    • Stress
    • Anxiety 
    • Depression
    • Sleep
    • Self Harm
    • Having a baby

Bridlington and District

Bridlington and District

Contact Tel:

01262 400400 (local call charges apply)

Email:

jo@samaritans.org

Website:

https://www.samaritans.org/branches/samaritans-bridlington-and-district

Other Info:

If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

Bridlington and District Samaritans

116 123 (this number is free to call)

Email Samaritans: jo@samaritans.org 
(UK and ROI)
Visit our branch:

2 Saint Marys Walk
Bridlington
YO16 7LG


Usual hours open to receive callers at the door:
Monday : 7.30pm 9.30.pm
Friday: 7.30pm 9.30.pm
Saturday: 4.30pm 9.30.pm
Sunday : 4.30pm 9.30.pm

Mental Health Response Service – Adult and Older People

Tel: For individuals in crisis: 01482 301701 (24hrs/7 days a week)

Self Care

  • The Public Health England 'One You' Website contains a wealth of information on different food choices and healthy recipes
  • Visit the healthy eating page on the 'Change for Life' website which has loads of great information about food and drink swaps for a healthier diet.
  • Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.
  • Visit the recipes page on 'Change for Life' has a  extensive list of recipes for breakfast, lunch, dinner and lunchboxes!

 

East Riding of Yorkshire Counil

East Riding Health Trainer Service

Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.

If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.

Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.

Tel: 0800 9177752

Web: http://www.nhs-health-trainers.co.uk/

 

Live Well (GP referral only)

Live Well is a free 12 month healthy lifestyle programme that addresses weight management and physical activity for individuals (over 18 years) with a BMI (Body Mass Index) of 45 and over. 

The programme aims to provide tailored advice and support to reduce calorie intake, increase sustainable physical activity and reduce sedentary behaviour.

Web: http://www.eastridingleisure.co.uk/goole-leisure-centre/health/live-well/

 Self Care

  • If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved. 
  • Public Health England's One You campaign supports adults by encouraging physical activity at a local level. A range of personalised tools are available via the How Are You online quiz, which has been completed by over 1 million people since it launched in March 2016.  
  • The 'One You' Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
  • The 'One You' Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
  • Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

East Riding Health Trainer Service

Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.

If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.

Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.

Tel: 0800 9177752

Web: http://www.nhs-health-trainers.co.uk/

 

East Riding Leisure

There are 10 centres across East Yorkshire, all details can be found via the website link below.

  • Swimming, classes and gym are available
  • Passport to Leisure gives 50% discount for people under the care of East Riding of Yorkshire Council, are a fostering family or a carer of a child with SEN. It is also for carers who have been assessed by the carer support service
  • The Sure Saver card is for those who are in receipt of benefits including job seekers, Housing Benefit, Council tax, employment and support allowance, income support and universal credit. This provides 1/3 off activities at the leisure centres.
  • The exercise referral scheme can be accessed through you Doctor's Surgery.  This is for anyone who has any medical condition with any BMI or anyone with a BMI over 25. This is a reduced cost 10 week programme gives regular access to a fitness instructor and is also open to Unpaid Carers and those being cared for.

Tel: 01482 395230

Webhttp://www.eastridingleisure.co.uk/

 

Walking for Health 

What is Walking for Health? The scheme is a series of free guided walks for all ages and abilities, aimed at anyone who has an interest in walking or wants to slowly introduce exercise into their daily routine as part of rehabilitation from illness, injury or to increase their fitness level. 

The East Riding of Yorkshire Walking for Health scheme offers a range of walks starting from 30 minutes to 2 hours. The most important thing is that you start where you are at and gradually build up to the longer walks. 

For further information and a brochure containing the details of all of the East Riding's walks please contact the Healthy Lifestyle Development Officer on 01482 392527 or email sportplayarts@eastriding.gov.uk 

Alternatively visit the Walking for Health website and use the walk finder section to search for a walk local to you. 

Web: https://www.walkingforhealth.org.uk/walkfinder

Web: http://www.eastridingleisure.co.uk/goole-leisure-centre/health/live-well/

 

The Exercise Referral Programme - (GP Referral only)

The exercise referral programme is for people with medical conditions who would benefit from exercise, it is a 10 week programme aimed to support lifestyle changes. You will be advised on exercise and nutrition based on your medical condition.

The aim is for you to enjoy the course whilst, at the same time, improving your health and general wellbeing. 

For more information on the exercise referral programme contact healthy lifestyle officer, details below:

Tel: 01482 395223 

Emailleisure.health@eastriding.gov.uk

Web: http://www.eastridingleisure.co.uk/goole-leisure-centre/health/exercise-referral/ 

 

Parkrun - East Riding (Goole and Sewerby)

Why not join a Parkrun in the East Riding? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Self Care

  • For information about sexual health and contraception visit the FPA sexual health charity website www.fpa.org.uk or the sexual health pages of www.nhs.uk
  • You can call the national sexual health helpline free on 0300 123 7123. Calls will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.
  • Posters and leaflets can be ordered through the NCSP website or more information can be found via NHS choices 

Self Care

Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.

State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people. 

  • Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups
  • Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.

Loneliness in Older People

  • The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.  Call 0800 470 8090.  The Silver Line can also put you in contact with community activities in your local area
  • Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home.  There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.
  • NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.

Loneliness in Younger People

  • It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.  
  • Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness.  Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.
  • Helplines can reduce loneliness, at least in the short term
  • The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
  • Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
  • It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.

East Riding Emotional Wellbeing Service - (Self-Referral or via GP)

Providing support to people with common and emotional mental health difficulties. Services range from self-help therapies, to psycho educational courses and one-to-one support

Tel: 01482 301701

Web: http://humberews.co.uk/

Online portal https://iaptportal.co.uk/erew.html

East Riding Health Trainer Service

Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.

If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.

Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.

Tel: 0800 9177752

Web: http://www.nhs-health-trainers.co.uk/

 

Men in Sheds

Men's Sheds are community spaces for men to connect, converse and create,  The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.

For more information on the location and contact details for Men's Sheds in East Riding see: https://menssheds.org.uk/find-a-shed/

 

Social Prescribing Service

Feel like no one has time to listen to you?  The Social Prescribing service provides a totally confidential service to discuss the things that affect you and your health and well being, it will then work with and support you to access appropriate local services, groups and amenities to help you improve your situation.

Situated in the majority of GP practices, the Link workers will listen and help you to arrive at the best solution for you, It can advise and support you with a wide variety of issues and can be accessed via a participating GP surgery without a referral.

If you want more information or details of how you can access the service please  telephone: 0800 9177752 or email: HNF-TR.Healthtrainers@nhs.net

or call your nearest Social Prescribing Link Worker:

Bridlington:  07816863639 / 07970151668 / 07970155722

Beverley and Driffield: 07973 895011     

Withernsea and Hornsea: 07515788266

Hedon: 07702 975417

Market Weighton and Pocklington: 07973894829

Goole: 07973894749

 

Alzheimer’s Society

If you are affected by dementia you are not alone, we run a range of relaxed informal groups across Hull and East Riding including Singing for the Brain, Memory Cafés and Activity Groups.

For more information please contact Hull & East Riding Services

Tel: 01482 211255
Email: hulleastriding@alzheimers.org.uk
Web: www.dementiaeastriding.org.uk

Self Care

There is a wealth of information and ways to prevent falls on the following websites

  • Age Uk - Information on falls prevention, exercise classes and handyman services in some areas.  Call free on 0800 169 6565 or see ageuk.org.uk/falls 
  • The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors
  • Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
    • having a sight test if you're having problems with your vision, even if you already wear glasses 
    • having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
    • requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
    • advice doing exercises to improve your strength and balance (try some exercises for older people)

East Riding Falls Service

The East Riding Falls Service provides a multi-disciplinary holistic health assessment aimed at identifying reasons for falls. The East Riding Falls Service provides interventions that focus on minimising the risks of further falls, strength and balance rehabilitation and mobility. The interventions that follow are jointly agreed between the service and the client. Clients registered with an East Riding GP can access this service. Falls-related enquiries can be directed to:

Tel: 01482 336553 

Address: East Riding Falls Service

Highlands Health Centre

Lothian Way

Bransholme

Hull

HU5 7DD

 

Social Prescribing Service

Feel like no one has time to listen to you?  The Social Prescribing service provides a totally confidential service to discuss the things that affect you and your health and well being, it will then work with and support you to access appropriate local services, groups and amenities to help you improve your situation.

Situated in the majority of GP practices, the Link workers will listen and help you to arrive at the best solution for you, It can advise and support you with a wide variety of issues and can be accessed via a participating GP surgery without a referral.

If you want more information or details of how you can access the service please  telephone: 0800 9177752 or email: hnf-tr.socialprescribing@nhs.net

or call your nearest Social Prescribing Link Worker:

Bridlington:  07816863639 / 07970151668 / 07970155722

Beverley and Driffield: 07973 895011     

Withernsea and Hornsea: 07515788266

Hedon: 07702 975417

Market Weighton and Pocklington: 07973894829

Goole: 07973894749

 

Community Pharmacy

The Medicines Use Review Service involves the pharmacist reviewing the patient's use of their medication, ensuring they understand how their medicines should be used and why they have been prescribed, identifying any problems and then, where necessary, providing feedback to the prescriber, this isn't usually conducted more than once a year.  If someone is worried about falling, their mobility is reducing, experiences slips, trips or stumbles or has maybe had one minor fall, the pharmacist can check that medication is being prescribed correctly in relation to falls risk.  Ask at your usual pharmacy where you collect your prescriptions for a Medication Use Review.

 

Lifeline

East Riding Lifeline service provides a home safety and personal security system that enables East Riding residents to live independently within their own homes. This is achieved through the Lifeline unit which creates a telephone communication link 24 hours a day between the home and the monitoring centre base in Driffield. When this is activated via a pendant or sensors, the monitoring centre trained operators take appropriate action, depending on the level of service chosen.

Lifeline offers a Responder Service to attend alarm activations, giving piece of mind that a response will be given to emergency calls or support needs. The Responders are trained with the latest lifting equipment called a "Razier" and are able to assist customers who may have fallen.

The service is available to customers 24 hours a day and operates 365 days of the year, providing individualised support to enhance the opportunity for people to maintain independence whilst living in their own home. People who are frail and at risk of a fall can benefit from this service.

For more information contact the Referral Line 01482 396040

 

Neighbourhood Care Service (City Health Care Partnership)

The Neighbourhood Care Service (NCS) consists of a number of clinical staff, including District Nurses, Community Staff Nurses, Physiotherapists, Occupational Therapists, Staff Nurses, Healthcare Assistants and Rehabilitation Assistants. The NCS delivers high quality, evidence-based care to patients with an identified nursing and/or therapy need in their own home or a clinical setting. The service works together to support care delivery, utilising a multi-disciplinary team approach.

Patients must be 18 years or over and registered with an East Riding GP. Patients are able to self-refer, or referrals can be made on their behalf (family/carers). Referrals can also be made by GPs and Health Care Professionals, and when being discharged from hospital.

Referrals should be made via Single Point of Contact Tel: 01482 247110 Email: chcp.erspoc-communitycare@nhs.net

 

East Riding Partnership – Substance Misuse

Do you think alcohol/substances may be contributing to your client’s falls? The East Riding Partnership is a confidential service who are here to listen, and help put plans in place to reduce the intake of alcohol/substances. We are easy to access, available drop in clinics run throughout the East Riding of Yorkshire within pharmacies and we also work in many of the GP practices.

Tel:

East Hub (Bridlington) 01262 458200

Central Hub (Hull) 01482 336675

West Hub (Goole) 01405 608210

Web: https://www.humber.nhs.uk/services/east-riding-partnership.htm

 

Humberside Fire and Rescue Service Safe & Well Visits:

Safe and Well is a Home Fire Safety visit that is tailored to an individual’s needs, relating to fire risk and their health and lifestyle choices.

These visits are only carried out by trained Fire and Rescue service staff, at a convenient time for the person.

Whilst we would like to offer visits to all Humberside residents we simply aren’t able to. As such we focus our visits on the most vulnerable people in our community.

During a Safe and Well visit, we will:

  • accompany you to assess fire safety in every room in your property
  • identify and make you aware of the potential fire risks in your home
  • make sure you know what to do to reduce or prevent these risks
  • discuss with you, a bed-time routine that will help keep you safe at night
  • help you put together an escape plan in case a fire breaks out in the future
  • ensure you have a working smoke alarm on the ceiling of every level of your home, and ensure you know how to test and maintain it
  • Give basic advice on topics such as:
  • Falls prevention
  • Cold homes
  • Smoking cessation
  • Social isolation
  • Crime preventionIf you have fire safety concerns about anyone you know or work with, you can make a Safe & Well referral to us to see if they are eligible for a fire safety in the home visit.0300 300 8242– Request a Safe & Well Visit (Assisted Support). 
  • If you or the occupier are not eligible for a home safety visit, you will be sent free tailored advice to keep you and your family safe in your home.

Web: www.humbersidefire.gov.uk – Safe & Well Visit Online Referral Pathway (Self-Help and Partner Referral).

 

East Riding Leisure

Physical Activity that promotes strength and balance can be helpful for falls prevention. Instructors are trained to identify falls risk and support people to participate in appropriate exercise. Exercise on referral may also be helpful for falls prevention and is available via referral from the clients GP practice.

Tel: 01482 395230

Information of all East Riding Leisure Centres can be seen via this link.

Web: http://www.eastridingleisure.co.uk/

 

Adult Social Care

Adult Social Care provide short term care services as an emergency eg when leaving hospital or long term support needs can be assessed to ascertain eligibility to receive help which could include:

  • Staying safe in your own home
  • Maintaining independence in your own home
  • Care services in your own home
  • Day care and social activities for adults
  • Access to long-term residential care if receiving care at home is not possible
  • Support for carers if eligible, clients receive a ‘Personal Budget’ which allows you to purchase care outlined in a support plan which is provided following the assessment Information advice and support is available to adults who need help to live as well as possible with an illness or disability, including people who are older or frail, who have mental health issues or are vulnerable for other reasons. Information and advice is free for all, access to services is only available to those who are eligible for funding via their Personal Budget.  Contact should be made via Customer Services and a decision will be made on whether an assessment is needed.

Tel: 01482 393939  

Web: http://www2.eastriding.gov.uk/living/care-and-support-for-adults/social-care-services/adult-social-care-and-support/ 

Self Care

  • Compare different electricity/gas deals by using a OFGEM 'Confidence Code Accreditation' price comparison service
  • You can get help and advice on how you could benefit from heating and insulation measures from the Energy Advice Service on 0300 1231234  
  • Your energy supplier may provide a service called the 'Warm Home Discount scheme' which pays £140 either to your electricity account or vouchers to top up your electricity meter.  You will need to contact your electricity supplier to see if you meet their eligibility criteria
  • People aged 60 or over, disabled people or those who suffer from a chronic illness, are entitled to a range of services, by signing up for free to their energy suppliers Priority Service Register.  The Priority Service Register has also been recently extended to include:
    • Customers with certain mental health conditions which impact on them understanding their bill
    • Customers who cannot top up their pre-payment meter due to injury
    • Temporary circumstances where a customer needs extra support for a limited amount of time
    • Details of how to join can be found on the reverse of your energy bill
  • If you don't know who your current gas and electricity supplier is, this can be checked by contacting:
    • For Gas - Meter Point Reference Line - 0870 6081524
    • For Electricity - Northern Powergrid - 0845 0707172
  • Better Homes Yorkshire on 0808 1592909 has been created to help residents across Yorkshire pay less for energy and live in healthier, warmer homes. Residents in participating Local Authority area will be able to take advantage of the latest Government funded options to make efficiency improvement works to their homes, this is open to homeowners, private tenants and landlords in the following councils: Leeds, Bradford, Kirklees, Calderdale, Barnsley, Wakefield, York, Craven, Harrogate and Selby
  • If you are experiencing difficulties paying your gas/or electricity bill or have an energy debt then you should contact your supplier in the first instance.  Other impartial advice is available from the National debtline 0808 808 4000 or from the StepChange debt Charity 0800 138 1111.

Preparing for Colder Weather

  • From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.

East Riding Council

Web: http://www2.eastriding.gov.uk/housing/private-housing-residents/energyefficiency/

How can I save money on my fuel bills?

Different utility companies can charge different rates for supplying electricity and gas to your home. You may find a cheaper rate by changing your supplier or payment method. Various websites offer impartial advice on different tariffs available and explain how to change supplier.

YORSwitch is a collective energy switch scheme run by the Council to register please visit or further details can be obtained by calling the Council on (01482) 393939.

What energy efficiency grants are available?

Cavity and loft insulation grants

The Council are currently working with npower to offer grants for cavity and loft insulation, new boilers and heating systems if you live in a privately owned property.

To receive more information please complete a private housing service request (opens in new window), or telephone the council on (01482) 396301.

Central Heating Fund

The Central Heating Fund (CHF) is an initiative funded by the Department of Energy and Climate Change, delivered by East Riding of Yorkshire Council, npower and the National Energy Action Charity.

The CHF aims to install 260 gas central heating systems across the local authority area into homes that are not fully centrally heated. Grants will be available to eligible households who either own or rent their home from a private landlord on a first come, first served basis. Your home must be able to be connected to the mains gas network and your present heating system must be either storage heaters, coal, portable heaters or just a gas fire. Other eligibility criteria will also apply.

You can register your interest in the scheme by emailing the energy efficiency team or telephone the council on (01482) 396301.

 

Social Prescribing Service

Feel like no one has time to listen to you?  The Social Prescribing service provides a totally confidential service to discuss the things that affect you and your health and well being, it will then work with and support you to access appropriate local services, groups and amenities to help you improve your situation.

Situated in the majority of GP practices, the Link workers will listen and help you to arrive at the best solution for you, It can advise and support you with a wide variety of issues and can be accessed via a participating GP surgery without a referral.

If you want more information or details of how you can access the service please  telephone: 0800 9177752 or email: hnf-tr.socialprescribing@nhs.net

or call your nearest Social Prescribing Link Worker:

Bridlington:  07816863639 / 07970151668 / 07970155722

Beverley and Driffield: 07973 895011     

Withernsea and Hornsea: 07515788266

Hedon: 07702 975417

Market Weighton and Pocklington: 07973894829

Goole: 07973894749

  • Problem gambling is often described as a hidden addiction and some people may have gone to great lengths to hide this. Where the person has highlighted that problem gambling may be affecting them and/or the people around them.

Give reassurances that there are lots of sources of support

BeGambleAware

The BeGambleAware website has a short series of questions you can complete if you are concerned about your gambling.  This has direct link to help, support and advice about problem gambling.  The National Gambling Helpline can be contact on 0808 8020 133

Web: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/

 

The National Gambling Helpline                                         

Tel: 0808 8020 133    

The Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. (Available 8am to midnight, seven days a week, 365 days a year).                                                                                    

The NetLine provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. The NetLine is an online text ‘chat’ service, where the ‘caller’ and advisor talk by typing to each other. This is offered on a one to one basis. The service can accessed via a smartphone, tablet, laptop or desktop PC. As well as reading what the adviser types, the adviser can also send the caller documents and links to read later. (Available 8am to midnight, seven days a week, 365 days a year on the GamCare website). 

The GamCare Forum is an online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems. (Available 24/7 via the GamCare website, 365 days a year). 

We run regular sessions in the GamCare online Chatroom, where users can use live text chat to talk about issues related to problem gambling. Our Chatroom is a welcoming, friendly, safe and supportive environment. Each session is moderated by a GamCare Adviser, who is welcoming and on hand to ensure everyone is supported.

 

GamCare Treatment Services:                                           

GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.

People can refer themselves or be referred by another professional. Following assessment we provide individually tailored support through 1-1 sessions and groups or courses. We work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.                

                                                           

GamCare Youth Services  

Young people may be problem gamblers themselves or affected by another person’s gambling. Our full treatment services are offered to anyone 16 years or older, available through our regional partner networks.

Young people of any age can speak to our specially trained advisers on our helpline and net line and use our information and activities on bigdeal.org.uk

As of April 2018, GamCare will have a Youth Outreach Hub in Hull and the surrounding areas. This will offer free workshops for schools and youth groups, and free CPD training for youth-facing professionals.

Tel: 0808 8020 133

Web: https://www.bigdeal.org.uk

Youth Outreach: http://www.gamcare.org.uk/register-young-people-training

 

Gamblers Anonymous

Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.

Web: https://www.gamblersanonymous.org.uk/

 

Gam-Anon

Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.

Tel: 08700 50 88 80

Web: http://gamanon.org.uk/

Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)

  • Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.
  • If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like.
  • Samaritans - (All age groups)
  • Tel: 116 123, open 24 hours a day.

Where the person has indicated debt or financial concerns as an additional factor

Debt advice - Citizens Advice      

Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.                                 

Tel: 0300 330 1313                            

Web: www.citizensadvice.org.uk/debt-and-money

                                                                      

Debt advice - Step Change Charity               

StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.                   

Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm                                              

Web: http://www.stepchange.org

 

Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.

National self-exclusion schemes

New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.

Web: http://optintoselfexclude.info/

 

Individual gambling sectors self-exclusion schemes

(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:

Web: https://www.begambleaware.org/stay-in-control/how-to-self-exclude/

 

Online sector self-exclusion and blocking software

If you want to self-exclude from an online (remote) gambling company then you will need to contact each of the companies with which you hold an account. This can usually be done on the responsible gambling pages of the website. You can also get email addresses and telephone numbers for online gambling companies that are part of the Remote Gambling Association here

If you are worried about online gambling then you can download a 'site blocker', which can block access to on line gambling sites. You can find further information on blocking software here

Gamcare offers localised treatment via a network of partner organisations, for which Gamcare is the lead. All partners work to the same model of care and offer comparable services

Krysallis

Krysallis provide specialist counselling for problem gamblers and their families on behalf of GamCare. GamCare counselling is available to anyone who feels they have a gambling problem, and also to anyone who is affected by the impact of gambling, for example family members of gamblers. We also offer counselling for couples

Tel: 01423 857939 

Web: http://www.krysallis.org.uk/request-gamcare-counselling.html