North Yorkshire


  • Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
  • Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
  • You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.


  • Download the NHS Smokefree app from itunes or google play
  • Get further information from the National Health Service
  • Consider using e-cigarettes to stop smoking
  • Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance. 

Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good

Smokefreelife North Yorkshire

Contact Tel:

0800 2465215

01609 663023

Text QUIT to 66777



Other Info:

We offer face to face and telephone support.

We also work with GPs and pharmacies to deliver smokefreelife services across the county.

We can  take the service to the community with our Smokefreelife North yorkshire Mobile unit.


Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?

  • Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
  • Download the 'One You' drinks tracker makes it easy to keep an eye on the booze and take control with daily tips and feedback) available on itunes or google play

  • Get further information from NHS Choices


Further tips on cutting down

Make a plan
Before you start drinking, set a limit on how much you're going to drink.

Set a budget
Only take a fixed amount of money to spend on alcohol.

Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.

Take it a day at a time
Cut back a little each day. That way, every day you do is a success.

Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.

Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.

Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.

Take a break
Have several drink-free days each week.  

North Yorkshire Horizons - Adult Drug and Alcohol Service.

Tel: 01723 330730



Other Info:

Compass REACH (young people drugs and alcohol service): 01609 777662

Give reassurances that there are lots of sources of support

If you are worried that this person is in crisis, please see section for Suicide Prevention


  • Encourage the person to contact their GP. Their GP will be able support the person in many ways
  • Mind 'The charity for better mental health' has an extensive range of self help resources available
  • The NHS have has a range of self-help tools available
  • Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619


Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)


Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

Talk about the Five Ways to Wellbeing.  The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.

1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.

  • As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
  • Can you think of connections that you would like to make or remake?

2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.

  • What activities do you engage in on a regular basis? How would I like to develop this?
  • Are there any minor adjustments you can make in your life that can help you to be more active?

3. Take Notice -  Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends. 

  • How can you practice slowing down and pausing more often?
  • What difference will incorporating this into your daily life make?

4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving. 

  • What would you like to learn about? What interests you? What do you value? What would you find useful?
  • What do you need to do to make learning something you look forward to?

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in. 

  • Do you notice what it’s like for you when you give to others?
  • What else could you give others that you hadn’t thought of before?

In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.

Improving Access to Psychological Therapies (IAPT) services (Self referral or GP)


Tees, Esk and Wear Valleys NHS Foundation Trust - (Self-Referral & via GP)

Provide talking therapies for people experiencing the following difficulties:

  • depression 
  • panic disorder
  • anxiety and worry 
  • health anxiety 
  • social phobia 
  • specific phobias 
  • post-traumatic stress disorder (PTSD) 
  • obsessive-compulsive disorder (OCD)

Tel: 01423 790430 / 01423 790 396


If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 41 41

Text: 07786209697


Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm

Other options include:

  • contact their GP for an emergency appointment or call the out of hours service.
  • call their Mental Health worker, if they have one.
  • call their social worker or key worker, if they have one 
  • encourage to re-engage with mental health services if already engaged
  • go through their Safety Plan with them

If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).

It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.

A person may not be suicidal but you may still be concerned

Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies).  IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:

• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems

All the local IAPT services are listed under the 'Mental Health' section of MECC Link and can be found within the 'local support and contact details' section. 



  • Mind 'The charity for better mental health' has an extensive range of self help resources available
  • The NHS have has a range of self-help tools available
  • Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meeting take place every Monday @ 7pm at the Shay Stadium in Halifax, email: for further information.
  • A range of self-help techniques is available on the MindWell Leeds website, these include:
    • Stress
    • Anxiety 
    • Depression
    • Sleep
    • Self Harm
    • Having a baby

If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved

Samaritans Northallerton

01609 776161 (local call charges apply)
National telephone:
116 123 (this number is free to call)

7 Crosby Road
North Yorkshire

Usual hours open to receive callers at the door:
Tuesday, Wednesday, Thursday and Friday
9:00am - 12:00 noon and 6:30 - 8:30 pm

Samaritans Harrogate and District

116 123 (this number is free to call)

5 Mount Parade
North Yorkshire

Usual hours open to receive callers at the door:
8:00am - 10:00pm

Samaritans Scarborough

01723 36 88 88 (local call charges apply)
National telephone:
116 123 (this number is free to call)

Samaritans House
40 Trafalgar Street West
North Yorkshire
YO12 7AS

Usual hours open to receive callers at the door:
Monday: 12:00 pm to 2:00 pm & 6:00 pm to 10:00 pm
Tuesday: 6:00 pm to 10:00 pm
Wednesday: 8:00 pm to 10:00 pm

Thursday: 6:00 pm to 10:00 pm
Friday: 8:00 pm to 10:00 pm
Sunday : 2:00 pm to 6:00 pm

 Self Care

  • If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved. 
  • Public Health England's One You campaign supports adults by encouraging physical activity at a local level. A range of personalised tools are available via the How Are You online quiz, which has been completed by over 1 million people since it launched in March 2016.  
  • The 'One You' Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
  • The 'One You' Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
  • Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit for more information.


Harrogate: look under 'Leisure'







Parkrun - North Yorkshire (Harrogate, Fountains Abbey, Northallerton, Catterick, Dalby Forrest)

Why not join a Parkrun in North Yorkshire? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit for more information.

Self Care

  • For information about sexual health and contraception visit the FPA sexual health charity website or the sexual health pages of
  • You can call the national sexual health helpline free on 0300 123 7123. Calls will be treated with sensitivity and in strict confidence. The Sexual Health Helpline is open from 9am-8pm, Monday-Friday.
  • Posters and leaflets can be ordered through the NCSP website or more information can be found via NHS choices 

Yorsexual health

Tel: 01904 721111


Self Care

Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.

State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people. 

  • Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups
  • Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.

Loneliness in Older People

  • The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.  Call 0800 470 8090.  The Silver Line can also put you in contact with community activities in your local area
  • Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home.  There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.
  • NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.

Loneliness in Younger People

  • It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.  
  • Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness.  Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.
  • Helplines can reduce loneliness, at least in the short term
  • The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
  • Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
  • It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.

Living Well aims to improve the health, wellbeing and independence of adults. Our coordinators work with individuals and their carers who are isolated, vulnerable, bereaved, lacking confidence, or perhaps on the borderline of needing health and social care services. Instead, we help them to access their local community, and support them to find their own solutions to their health and wellbeing goals.

Living Well can support adults who are currently not eligible for on-going social care support and who:

  • are lonely and / or socially isolated;
  • have had a recent loss of a support network, including bereavement;
  • have had a loss of confidence due to a recent change / event; or
  • require face-to-face information, advice and guidance.

This may be older people, or people with physical, learning disabilities, sensory impairment or mental health needs.


Tel: 01609 780780 and ask for the 'Living Well Service'

Self Care

  • Compare different electricity/gas deals by using a OFGEM 'Confidence Code Accreditation' price comparison service
  • You can get help and advice on how you could benefit from heating and insulation measures from the Energy Advice Service on 0300 1231234  
  • Your energy supplier may provide a service called the 'Warm Home Discount scheme' which pays £140 either to your electricity account or vouchers to top up your electricity meter.  You will need to contact your electricity supplier to see if you meet their eligibility criteria
  • People aged 60 or over, disabled people or those who suffer from a chronic illness, are entitled to a range of services, by signing up for free to their energy suppliers Priority Service Register.  The Priority Service Register has also been recently extended to include:
    • Customers with certain mental health conditions which impact on them understanding their bill
    • Customers who cannot top up their pre-payment meter due to injury
    • Temporary circumstances where a customer needs extra support for a limited amount of time
    • Details of how to join can be found on the reverse of your energy bill
  • If you don't know who your current gas and electricity supplier is, this can be checked by contacting:
    • For Gas - Meter Point Reference Line - 0870 6081524
    • For Electricity - Northern Powergrid - 0845 0707172
  • Better Homes Yorkshire on 0808 1592909 has been created to help residents across Yorkshire pay less for energy and live in healthier, warmer homes. Residents in participating Local Authority area will be able to take advantage of the latest Government funded options to make efficiency improvement works to their homes, this is open to homeowners, private tenants and landlords in the following councils: Leeds, Bradford, Kirklees, Calderdale, Barnsley, Wakefield, York, Craven, Harrogate and Selby
  • If you are experiencing difficulties paying your gas/or electricity bill or have an energy debt then you should contact your supplier in the first instance.  Other impartial advice is available from the National debtline 0808 808 4000 or from the StepChange debt Charity 0800 138 1111.

Preparing for Colder Weather

  • From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.

Warm and Well in North Yorkshire

Warm & Well in North Yorkshire raises awareness of the impact of cold homes on our health and wellbeing, offers practical solutions to reduce fuel poverty, and supports people and communities to stay warm and well in winter.

The projects services are available across the 7 districts of North Yorkshire and include:

  • Practical and financial help to stay warm and well at home.
  • Talks, events and training for residents and frontline workers.
  • Campaigns, resources and tops tips on a wide range of winter issues.

Referrals can be made into the project if someone is living in or at risk of a cold home or fuel poverty, struggling to afford their energy bills, or worried about winter. These can be made by professionals and by individuals themselves.

Warm & Well in North Yorkshire is a partnership of organisations from across the charity, public and private sectors. For further information about the project call the helpline number below.

Tel: 01609 767555


To refer yourself or someone else for support please complete this form.


  • Problem gambling is often described as a hidden addiction and some people may have gone to great lengths to hide this. Where the person has highlighted that problem gambling may be affecting them and/or the people around them.

Give reassurances that there are lots of sources of support


The BeGambleAware website has a short series of questions you can complete if you are concerned about your gambling.  This has direct link to help, support and advice about problem gambling.  The National Gambling Helpline can be contact on 0808 8020 133



The National Gambling Helpline                                         

Tel: 0808 8020 133    

The Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. (Available 8am to midnight, seven days a week, 365 days a year).                                                                                    

The NetLine provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. The NetLine is an online text ‘chat’ service, where the ‘caller’ and advisor talk by typing to each other. This is offered on a one to one basis. The service can accessed via a smartphone, tablet, laptop or desktop PC. As well as reading what the adviser types, the adviser can also send the caller documents and links to read later. (Available 8am to midnight, seven days a week, 365 days a year on the GamCare website). 

The GamCare Forum is an online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems. (Available 24/7 via the GamCare website, 365 days a year). 

We run regular sessions in the GamCare online Chatroom, where users can use live text chat to talk about issues related to problem gambling. Our Chatroom is a welcoming, friendly, safe and supportive environment. Each session is moderated by a GamCare Adviser, who is welcoming and on hand to ensure everyone is supported.


GamCare Treatment Services:                                           

GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.

People can refer themselves or be referred by another professional. Following assessment we provide individually tailored support through 1-1 sessions and groups or courses. We work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.                


GamCare Youth Services  

Young people may be problem gamblers themselves or affected by another person’s gambling. Our full treatment services are offered to anyone 16 years or older, available through our regional partner networks.

Young people of any age can speak to our specially trained advisers on our helpline and net line and use our information and activities on

As of April 2018, GamCare will have a Youth Outreach Hub in Hull and the surrounding areas. This will offer free workshops for schools and youth groups, and free CPD training for youth-facing professionals.

Tel: 0808 8020 133


Youth Outreach:


Gamblers Anonymous

Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.




Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.

Tel: 08700 50 88 80


Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)

  • Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.
  • If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like.
  • Samaritans - (All age groups)
  • Tel: 116 123, open 24 hours a day.

Where the person has indicated debt or financial concerns as an additional factor

Debt advice - Citizens Advice      

Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.                                 

Tel: 0300 330 1313                            



Debt advice - Step Change Charity               

StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.                   

Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm                                              



Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.

National self-exclusion schemes

New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.



Individual gambling sectors self-exclusion schemes

(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:



Online sector self-exclusion and blocking software

If you want to self-exclude from an online (remote) gambling company then you will need to contact each of the companies with which you hold an account. This can usually be done on the responsible gambling pages of the website. You can also get email addresses and telephone numbers for online gambling companies that are part of the Remote Gambling Association here

If you are worried about online gambling then you can download a 'site blocker', which can block access to on line gambling sites. You can find further information on blocking software here

Gamcare offers localised treatment via a network of partner organisations, for which Gamcare is the lead. All partners work to the same model of care and offer comparable services

Krysallis (Harrogate and District)

Krysallis provide specialist counselling for problem gamblers and their families on behalf of GamCare. GamCare counselling is available to anyone who feels they have a gambling problem, and also to anyone who is affected by the impact of gambling, for example family members of gamblers. We also offer counselling for couples

Tel: 01423 857939 



NECA (Scarborough & District)

NECA delivers the GamCare service in the North East, as well as York, Leeds, Scarborough and Whitby. Established in 1974, NECA is a registered charity promoting the prevention, recognition and treatment associated to use and misuse of substances including alcohol, drugs and gambling.

Tel: 0191 414 6446