North Yorkshire Fire and Rescue Service

Fire and Rescue Service Safe and Well

Please use the Local Support and Contact details section below for signposting information to request either a Safe and Well visit for further Fire Safety advice from the Fire and Rescue Service.

Further information on Safe and Well can be found on the links below:

Self Care

Establish a Bedtime Routine

  • Close all internal doors fully
  • Turn off and unplug any unnecessary electrical appliances
  • Check your oven and/ or hob is turned off
  • Ensure candles and cigarettes are fully extinguished
  • Keep your door and window lock keys in an accessible place on the route out of the property        

Make an Escape Plan

  • Plan an escape route and make sure everyone knows how to escape
  • Make sure exits are kept clear
  • Ensure you have easy access to a phone in your bedroom at night
  • Keep door and window keys where everyone can find them easily
  • Review your plan if your ability to escape or your property layout changes

What to do if there is a Fire

  • Keep calm and act quickly get everyone out as soon as possible
  • Do not tackle the fire yourself
  • Before you open a door check if it’s warm, if it is do not open it as fire may be on the other side
  • If there is smoke , keep low where the air is clearer
  • If your clothes catch fire you should lie down and roll around. If possible, smother the flames with a heavy material such as a coat or a blanket – remember – STOP DROP and ROLL

What to do if you cannot get out

  • If safe to do so gather everyone into one room, ideally with a window and a phone
  • Put bedding around the bottom of the door to block out smoke

Call 999- an operator will offer survival advice whilst you are on the phone

  • If you do not have access to a phone, open the window and shout “HELP FIRE”



Hoarding UK

Hoarding UK is the only UK-wide charity solely dedicated to supporting people affected by hoarding behaviours. Our aim is to empower individuals experiencing hoarding behaviours to achieve spatial and personal change, to reduce isolation and improve their health and well-being. We are a multi-service organisation, helping thousands of people over our ten years of service. In 2017, for example, we supported over 1,000 new people and professionals through our National Helpline.

Tel: 020 3239 1600 or 07444 791 500


North Yorkshire Fire and Rescue Service have worked with a wide range of partners to develop and introduce Safe and Well visits.

The visits are undertaken by our team of trained staff who as well as giving advice on fire safety are also able to identify other risks within the home and possible health problems

Whilst we’d like to offer visits to all North Yorkshire residents we simply aren’t able to. As such we focus our visits on the most vulnerable people in our community.

During a Safe and Well visit, we will:

  • accompany you to assess fire safety in your property
  • identify and make you aware of the potential fire risks in your home
  • make sure you know what to do to reduce or prevent these risks
  • discuss with you, a bed-time routine that will help keep you safe at night
  • help you put together an escape plan in case a fire breaks out in the future
  • ensure you have a working smoke alarm on the ceiling of every level of your home, and ensure you know how to test and maintain it

Give basic advice on topics such as:

  • Falls prevention
  • Cold homes
  • Smoking cessation
  • Social isolation
  • Crime prevention

The fire safety advice line:

Tel: 01609 788545 (Request a Safe & Well Visit)