Housing and Homelessness
Today someone will become homeless, tonight, someone will sleep rough for the first time. It will be cold, uncomfortable, lonely and potentially life threatening. They may face abuse or violence.
We all can do something to help.
You can use the MECC approach to help someone that you are concerned about. Contacting a local support organisation or an outreach service, could potentially save someone from homelessness and will help them find a safe shelter quicker.
Very Brief Intervention
Ask
It can often be hard to know what to say to someone homeless. We may feel awkward, and in some cases end up not saying anything at all.
Reaching out to someone who we think may be at risk of homelessness or who is already living on the street can be so impactful, treat them how you’d like to be treated, it’s never nice to be ignored!
Its O.K to explain that you don’t have anything to give, most people just want to be talked to, it doesn’t matter what it’s about.
If you’re unsure what to say, just ask ‘are you alright?’ “do you need any help?” have you got a safe place to go to?
Assist
Safe places to go to
You might like to be aware of local safe places that people experiencing or at risk of homelessness can go to for support, or how to link people up to support if they need it. Some of these organisations and helplines are in the section below, Local Support and Contact Details
Act
If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.
Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.
This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.
Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.
Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/
Local Support and Contact Details
Bath and North East Somerset
Housing options and support directory
Find services and groups that can help with housing: https://livewell.bathnes.gov.uk/supporting-adults-live-independent-lives/housing-options-and-support-directory
Swindon Borough Council
Wiltshire Council
Rough Sleeping
If you are rough sleeping call your local Housing Options office, or email Housing Options at homeless@wiltshire.gov.uk
To advise us of a person rough sleeping, email the roughsleeperteam@wiltshire.gov.uk or use www.streetlink.org.uk
Please include details such as where and when the person was seen and a brief description to help us find them. We have a specialist team to support rough sleepers.
Safe Places to go
There are many support services welcoming anybody who feels they are struggling, feel free to explore the services from the links provided below.
Devizes OpenDoors
OpenDoors provides support to homeless and vulnerable individuals in the Devizes area. Discover how their dedicated team provides essential services, including meals, advice, and companionship, to help those in need regain stability and dignity.
Regular opening times are:
- Mondays 11:00-13:00
- Wednesdays 09:30-11:30
- Thursdays 11:00-13:00
- Fridays 17:00-18:30
At each of their sessions you can find a hot meal, warm drinks, surplus food, clothing, shoes, toiletries, toilet and shower facilities and one-to-one support and signposting. Please call 01380 819909 for enquiries.
Find out more information on their website here: Devizes Opendoors
Food Providers/Support
Devizes & District Foodbank | Helping Local People in Crisis
Some food banks, such as Devizes and District Foodbank, require a referral in order to receive emergency food parcels and other support. This is so you can get additional support from a referral agency, and the list of referral agencies for Devizes and District Foodbank is here. They generally include local authority departments, social prescribers or GPs, schools, and housing officers.
Other food banks might not require referrals, and they can sometimes offer items in addition to food, such as toiletries, cleaning items, phone sim cards, and supermarket vouchers.
Some food banks also have someone you can speak to, such as from Citizen's Advice, who can offer guidance on a range of issues, such as debt, housing and benefit eligibility. Food banks are there to help anyone who needs them - no-one should feel embarrassed about needing to use a food bank as it can happen to anyone. Staff and volunteers are friendly and want to help!
Hubbub - Community Fridge Network
Find Wiltshire Community Food providers here:
Search results | Your care Your support Wiltshire
Find a Community Pantry in Salisbury: Your Local Pantry
For a weekly membership of £5.00, members will be able to choose from a selection of food with the average value of £20-£25 to help you top up your weekly shop.
In general we stock a variety of food including fresh fruit and vegetables, store cupboard favourites, bread and some fridge & freezer products. What we have varies from week to week depending on availability.
Housing and Homelessness
“Mental Health Support Text Messaging Service”
If your life is at imminent risk, please call 999 for immediate help.
If you live in Wiltshire and need somebody to talk to about your mental health.
Text WILTS to 85258 for free and confidential text message support that won’t appear on your bill.
Trained volunteers are here to listen. We can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying.
Housing Options
The Housing Options service is for people who are homeless or at risk of losing their home.
We can provide advice and information on dealing with Notices, possession proceedings, rent arrears, mortgage arrears and other common problems.
We will work with you to try and prevent your homelessness and where necessary help you find somewhere else to live.
If you are homeless or at risk of homelessness
Our telephone service is open from Monday to Friday, 9am to 5pm, closed Wednesday, 9am to 2pm. 0300 456 0106
You can also email Housing Options at homeless@wiltshire.gov.uk. Please tell us about your situation and leave a phone number to contact you on.
For professionals who are making a Duty to Refer referral, please use our Public body e-referral form.
Emergencies
If you have a Housing emergency and the office is closed, contact the Emergency Duty Service on 0300 456 0100
Other enquiries
Social and affordable housing
If you are looking social or affordable housing, and are not homeless or at risk of becoming homeless, go to Homes4Wiltshire
Wiltshire Council tenants
Call 0300 456 0117 for advice on areas such as rent payments and arrears, repairs, anti-social behaviour, renting a garage, transfers and buying your home. For more information go to Council housing
Concerns about a child
If you have concerns about a child, call the Multi Agency Safeguarding Hub (MASH) on 0300 456 0108
Concerns about a vulnerable adult
If you have concerns about a vulnerable adult, call the Advice and Contact team on 0300 456 0111 or email adviceandcontact@wiltshire.gov.uk
Financial Support
Visit our Financial Inclusion section on MECC for in-depth advice and services here
Scope, the UK charity dedicated to achieving equality for disabled people. Explore their resources, support services, and advocacy efforts aimed at creating a society where everyone has the same opportunities.
Advice and support | Disability charity Scope UK
Personal Independence Payment | Disability charity Scope UK
Christians Against Poverty provided an 8 week programme providing advice on how to eat well on a budget, and how to make your money go further. You’ll meet with a group of like-minded people and learn practical skills from their trained coaches.