Homelessness and Rough Sleeping
Today someone will become homeless, tonight, someone will sleep rough for the first time. It will be cold, uncomfortable, lonely and potentially life threatening. They may face abuse or violence.
You can use the LEPH approach and resources to help someone that you are concerned about. Contacting a local support organisation or an outreach service, could potentially save someone from homelessness and will help them find a safe shelter quicker.
Very Brief Intervention
Ask
Reaching out to someone who we think may be at risk of homelessness or who is already living on the street can be so impactful, treat them how you’d like to be treated.
Here are key questions to Ask to help signpost the specific needs of a homeless person or someone found rough sleeping.
Initial Contact - Do you need any help? Have you got a safe place to go to?
How long have you been on the streets? Have you been in contact with a local homelessness team?
Previously housed in?...(own mortgaged, own rented, shared, hotel/B&B, squat supported housing, hostel)
If not currently homeless, does individual have a means of getting home? Is home safe? Current address?
Does the individual have a phone?
Does the individual have a probation officer? Contact details? Would the individual like you to contact someone for them?
Assist
Once you have established the particular circumstances and needs of the individual what can you do to help?
Please click on the below regional links for information about Homelessness and Rough Sleeping relating to your locality.
Details of National support services for the Homeless can be found under the 'Act' tab.
Act
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
Local Support and Contact Details
Derby City Council
Homelessness or at risk of homelessness
Homelessness or at risk of homelessness - Derby City Council
Social care out of hours
Where can I get social care support in an emergency out of office hours?
Derby City Care Line is the out-of-hours emergency social work service for people living in or visiting Derby.
It operates:
- Monday to Friday from 5pm to 9am
- on weekends and Bank Holidays - 24 hours a day.
Contact Care Line by:
- telephone: 01332 956606
- minicom: 01332 785642
- People who are hard of hearing of deaf please send an email to DCCcareLine@derby.gov.uk if you require Out of Hours Support.
Concerned about a rough sleeper
Please let us know:
- directly by email: REST@derbyhomes.org
- through StreetLinkOpens in new tab.
Nowhere to Stay Tonight
Nowhere to stay tonight - Derby City Council
Telephone us at Housing Options on 01332 888777 (choose option 4)
Monday to Friday 8.30am to 5pm. Outside of these opening times your call will be diverted to the emergency out-of-hours team support.
Rough Sleeping
P3 provide rough sleeper outreach services, to notify P3 about someone who is or maybe rough sleeping please Tel: 0808 1968 199 or visit website www.p3charity.org/services/derbyshire-street-outreach to make a referral on line.
Derbyshire County Council
Local Services - Homelessness
Homelessness - DERBYSHIRE DALES
Homelessness - Derbyshire Dales District Council
During office hours
Email: homelessness@derbyshiredales.gov.uk
Call: 01629 761287 (Monday to Friday 9.00am to 5.00pm)
Derbyshire Dales District Council, Town Hall, Bank Road, Matlock, DE4 3NN
Out of hours
If you are homeless owing to an emergency situation outside of office hours or at the weekend, please call P3 for advice and assistance - telephone 0808 1692 333.
All applicants regardless of their situation will need to fill out the Housing Assistance Referral Form, and we advise that you do this as soon as you become in any kind of housing difficulty. It will give us basic information about your housing circumstances and enable us to give you the best advice.
To complete the form, please go to:
Homelessness - SOUTH DERBYSHIRE
Homeless prevention | South Derbyshire District Council
If you have nowhere safe to stay or are at risk of becoming homeless tonight, please call 01283 595795 or email housing.triage@southderbyshire.gov.uk during office hours and we will contact you back the same day.
Out of Hours
Tel: 0808 1692 333 or email: outofhourshousing-derbys@p3charity.org.
Homelessness - NORTH EAST DERBYSHIRE
Homelessness - North East Derbyshire District Council (ne-derbyshire.gov.uk)
If you are homeless now, or are threatened with being made homeless within the next 56 days please contact the Housing Options team for advice as soon as possible:
- Email: connectne@ne-derbyshire.gov.uk
- Telephone: 01246 231111
- Complete the online enquiry form
Out of Hours
- Telephone (office hours): 01246 231111
- Telephone (out of hours): 0808 1692 333
Homelessness - HIGH PEAK
Homeless - High Peak Borough Council
Homeless or may be threatened with homelessness -please complete referral form for the Housing Advice Service, available here https://hpa2.org/refer/HPBC
Contact information: During office hours Email: homeless.enquiries@highpeak.gov.uk Call: 0345 129 7777.
Out of hours Outside of office hours or at the weekend, please call P3 Tel: 0808 1692 333 or Email: outofhourshousing-derbys@p3charity.org.
Homelessness - Amber Valley
Homelessness and housing advice (ambervalley.gov.uk)
We do not have the ability to receive phone calls directly so please contact us by email and we will reply or call you back ASAP. Please use the email addresses as follows:
- Housing Solutions (homelessness) - housing.solutions@ambervalley.gov.uk
- Home Options (housing register) - home.options@ambervalley.gov.uk
To keep incoming phone calls in our absence to a minimum, please contact us by email but if you can’t then please call 01773 570222.
Out Of Hours Service
For emergency homeless cases call 0808 1692 333.
Homelessness - BOLSOVER
Homelessness (bolsover.gov.uk)
If you are homeless now, or are threatened with being made homeless we can provide help and assistance. This can be done in person, by telephoning 01246 242424 or by emailing the Housing Needs Officers at your local Contact Centre.
Out Of Hours Service
Call Derbyshire is the "Out of Hours" service for homeless households in Derbyshire, if you require assistance when the Council is closed you can contact this team on:
0808 1692 333 or 01629 532600.
Homelessness - CHESTERFIELD
Homelessness prevention service (chesterfield.gov.uk)
Tel: 01246 345825. Leave your name, contact details and a short message and we will call you back.
If you have access to the internet, enter your details so that the duty officer can contact you when the office opens.
Our homelessness prevention service is open Monday, Tuesday and Thursday from 8.30am to 5pm, Wednesday 10am to 5pm, and Friday 8.30am to 4.30pm.
Alternatively you can email us at homelessness.prevention@chesterfield.gov.uk.
Out of Hours Service
If you find yourself homeless because of an emergency situation, outside of office hours call the P3 Charity on 0808 169 2333 for advice and assistance.
Homelessness - EREWASH
If you are homeless or threatened with homelessness and have a new enquiry you can self refer in to the service by filling out the Housing Assistance Referral Form on gov.uk
If you are already working with the team or you have a general enquiry and are not at risk of homelessness you can email: homelessness@erewash.gov.uk.
Out of Hours Service
For out-of-hours emergency homeless assistance please phone Call P3 on 0808 1692 333 or email outofhourshousing-derbys@p3charity.org
Rough Sleeping
If you are rough sleeping or you are a member of the public who is concerned about a rough sleeper you can refer them into the P3 Derbyshire Outreach Team or ring on 0808 1968 199. Referrals can also be made through StreetLink. In addition to helping support people move on from the streets the outreach team can assist the Council to provide accommodation during Severe and Cold Weather.