Simple Signposting to Better Health and Wellbeing
Doncaster - LEPH
Self-care and National Support Services
NATIONAL SUPPORT
Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Local Support Services
Aspire Doncaster
Aspire provides services to help you lessen the impact of your addiction to the point where you can live your life the way you want to. The treatment will also look to address all aspect of substance misuse such as housing, work, relationship, family, training and healthcare.
Please note that Aspire have changed how they work due to COVID19 to keep people safe. Contact the service on 01302 730956 or 01302 303900 to discuss questions or issues with a key worker.
Tel: 01302 730956 - Drop-in service Mondays and Thursdays 9am to 7pm, Tuesdays, Wednesdays and Fridays 9am to 5pm.
Doncaster – Single Point of Access Rosslyn House, 37 Thorne Road, Doncaster DN1 2EZ
Web: http://www.aspire.community/
Project 3 – Young Peoples Health & Wellbeing Service
Young People’s Substance Misuse Service is a free service for young people up to the age of 18 years in Doncaster who need help due to drug and alcohol use or who need advice or information on drugs, alcohol, solvents or legal highs.
Please note due to coronvirus patient appointments and consultations will now be carried out by telephone or video-conferencing rather than by face-to-face meetings.
Tel: 01302 640032 - Drop-in session times:
- Monday’s (but not Bank Holidays) 11am to 6pm
- Tuesday’s and Wednesday’s 11am to 5pm
- Thursday’s 11am to 6pm
- Friday’s 11am to 4.30pm
- Saturday’s 10am to 4pm.
Self-care and National Support Services
NATIONAL SERVICES
If you are in danger, please dial 999 immediately or 101 in a non-emergency.
If you're unable to speak when you dial 999, use 'The Silent Solution': Wait for the operator to speak and type 55 on your keypad. This will alert the operator that you need help.
Refuge - National Domestic Abuse Helpline
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support please call, support can be provided in many different languages including BSL. Any messages you send won’t leave any trace on your email and they won’t leave voicemails when calling back for safety reasons.
Telephone: 0808 200 0247 – 24 Hours
Website: Home | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)
Women's Aid
A national charity working to end domestic abuse against women and children. They provide online help and support to women and children suffering domestic abuse, help to access refuge accommodation, outreach services and Independent Domestic Violence Advocacy (IDVA).
Email: helpline@womensaid.org.uk
Live chat: Live Chat | Women's Aid Live Chat (womensaid.org.uk)
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
Men's Advice Line
A confidential helpline, run by Respect, for men experiencing domestic violence from a partner or ex-partner (or from other family members). Their focus is to increase the safety of men experiencing domestic abuse (and the safety of their children).
Telephone: 0808 801 0327
Website: http://www.mensadviceline.org.uk/
Galop-LGBT+ Domestic Abuse Helpline
The Helpline Team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Telephone: 0800 999 5428
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - helping women through their rights in law
They give free legal advice and information to women in England and Wales on a wide range of issues including domestic violence, child contact, sexual violence and the criminal justice process, immigration and asylum, sexual harassment at work as well as other legal issues arising from relationship breakdown.
Telephone: 020 7490 0152 – Monday 3pm-5pm, Tuesday and Wednesday 6pm-8pm
Website: Sexual harassment at work - Rights of WomenRights of Women
Respect
Respect offer a confidential and anonymous helpline offering advice, information, and support for anyone concerned about their violence and/or abuse towards a partner or ex-partner of either sex.
Telephone: 0808 802 4040
Website: respectphoneline.org.uk
Relate
Relate can help you with pressing concerns that are affecting your relationships. This could be with your partner, a child, a family member, or friend. The service offers relationship counselling for partners and individuals, sex therapy, family counselling and counselling for children and young people.
Contact us: Find your Centre | Relate
Website: Home | Relate
Victim Support
Victim Support provide emotional and practical help to people who have been affected by domestic abuse in Devon and Cornwall. They are independent charity, and you can contact them regardless of whether you’ve contacted the police, and no matter how long ago the crime took place.
Telephone: National 0808 1689 111- 24 Hours
Devon and Cornwall: 0300 3030 554 Mon-Fri 12pm-6pm
Website: https://www.victimsupport.org.uk/
Claire's Law
This scheme enables the police to release information about any previous history of violence or abuse a person might have. Under Clare's Law you can:
- Apply for information about your current or ex-partner because you're worried they may have a history of abuse and are a risk to you
- Request information about the current or ex-partner of a friend or relative because you're worried, they might be at risk.
Please note: The Clare’s Law (DVDS) scheme does not replace: CRB (Criminal Record Bureau) Checks, DBS (Disclosure and Barring Service) checks, subject access requests or FOI requests.
Local Support Services
Safeguarding Adults – Doncaster Council
Supporting Adults at risk to retain independence and be able to live a life free from abuse and neglect. Everyone has the right to be safe, to be respected, to be heard.
For general information, advice and guidance about safeguarding adults call the safeguarding adults unit on: 01302 737063
Emergency out of hours number: 01302 796000
Email: SAH@doncaster.gov.uk
Website: https://www.doncaster.gov.uk/services/adult-social-care/safeguarding-adults-contents-page
Doncaster Domestic Abuse Hub
Doncaster Council, in partnership with other specialist providers of domestic abuse support, have created a Domestic Abuse Hub which means that there is simple way of accessing support for anyone that wants help. Partners in the Hub include Doncaster Council, Doncaster Children's Services Trust, Riverside and Phoenix WoMen's Aid. The team can support people with practical and emotional support. The team also works closely with other agencies e.g. health, housing and Police to offer you additional help and support.
Tel: 01302 737080 Open Monday - Friday 9am - 4.30pm (excluding bank holidays). During these hours this is a busy service so keep trying or leave a message.
Outside of these hours call the National Domestic Violence Helpline on 0808 2000 247 (available 24 hours a day, 7 days a week)
Email: dahub@doncaster.gov.uk
Website: https://www.doncaster.gov.uk/services/crime-anti-social-behaviour-nuisance/support-for-victims Here you will find an online referral form
Survivors of Domestic Abuse Service, Doncaster
Doncaster Council also has a service for people that are no longer being abused but who would like someone to talk to and support them with dealing with the trauma that domestic abuse can cause. If a person would like to speak to the Survivor Liaison Worker please email Laura at survivors@doncaster.gov.uk
Visit https://www.doncaster.gov.uk/services/crime-anti-social-behaviour-nuisance/domestic-abuse-survivor-stories for more information and to access a self referral form
the survivor liaison worker has started group sessions on a Monday night at 7pm for any survivor wanting support. The length of support is not limited. There is also a local male survivor who will run a group for men. Both survivors have had full safeguarding checks.
For confidential advice, information and support, call our domestic abuse Hub on 01302 737080 listed above.
Clare’s Law, Doncaster Enquiries
Clare’s Law is a domestic violence disclosure scheme, it involves the right to ask the police if your partner or a third party you are concerned about has a previous background history of violence.
The police will carry out background checks and then decide how to proceed. To make an application the individual will need to attend a police station in person or contact 101 where a police officer will take the details of the enquiry.
Doncaster Police Station - College Road, Doncaster DN1 3HX
Opening times Monday Friday: 8am - 8pm, Saturday: 8am - 8pm, Sunday: 10am - 6pm. Closed all Bank Holidays.
Self-care and National Support Services
National Support Services
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Email: reportaloanshark@stoploansharks.gov.uk
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797 Monday to Friday 8am-6pm
Web: https://www.moneyhelper.org.uk/
Email: money.enquiries@moneyhelper.org.uk
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444 – Monday - Friday: 8am -7pm
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm
Web: https://www.nationaldebtline.org/ web chat via the website
Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm
Web: www.payplan.com
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
Doncaster Borough Citizens Advice Bureau
Free, confidential, independent and impartial information and advice about a number of topics including advice about managing money and debt. Individuals should contact the office by phone before visiting unless they don’t have a phone. They offer specialist debt advice Monday - Friday. Please use the debt advice number below for initial assessment and to arrange an appointment.
Tel: Debt Advice - 01302 499330. General Advice - 01302 243057 Monday-Friday 10.00am-4.00pm
Email: advice@citizensadvice-doncasterborough.org
Address: 63 Hall Gate, Doncaster, South Yorkshire DN1 3PB
Web: http://citizensadvice-doncasterborough.org/citizensadvicedoncasterborough/home
Doncaster Council Food banks and support directory
Click the web link and then the ‘Food banks’ tab for a list of food banks in the Doncaster area with web links and contact information.
Self-care and National Support Services
National Services
Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
Tel: 0800 138 1625 Available 24 hours a day
Text: 07717 989 025 Available 24 hours a day
Web: https://www.stophateuk.org/ To access online form and chat function available 24 hours a day
True Vision
True Vision is a police-funded web site designed to providing information about Hate Crime. The website has a range of downloadable tools (based on practice developed across policing) that can assist in developing partnerships. These products include guidance on how non-statutory groups can be engaged to establish effective partnerships.
Individuals can report incidents here which will be forwarded to the local Police and will be recorded. As long as they do not report anonymously, an officer will contact them back.
https://www.met.police.uk/tv/true-vision-report-hate-crime/
Victim Support
Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police so victims don't have to report a crime to the police to get their help. They can call any time after the crime has happened.
Tel: 0808 168 9111 – free helpline available 24 hour a day
Email: supportline@victimsupport.org.uk
Web: www.victimsupport.org.uk There is an online support form on the website
Equality Advisory Support Service
The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email and video link for those who wish use British Sign Language. The service has access to advocacy services for those with mental ill health and people with a learning disability.
Tel: 0808 800 0082 Freephone number open Monday to Friday 9am to 7pm and Saturday 10am to 2pm.
Text phone: 0808 800 0084
Web: http://www.equalityadvisoryservice.com Email using form on the website
Tell Mama
A national project supporting victims of anti-Muslim hate and monitoring anti-Muslim incidents. Reports can be made via Telephone, Email, SMS, Facebook or Twitter. A trained case workers will take the issue further with individuals who connect with the service and ensure they have details to record the incident and offer the them support.
Tel: 0800 456 1226
SMS: 0115 707 0007
Email: Info@tellmamauk.org
Web: https://tellmamauk.org/
Gypsy, Roma and Traveller Support
An organisation planning to end racism and discrimination against Gypsy, Roma and Traveller people and to protect the right to pursue a nomadic way of life. They support and provide advice to individuals and families with the issues that matter most to them.
Tel: 01273 234 777 Open Monday to Friday, 10.00am to 4.30pm excluding Bank Holidays.
Web: https://www.gypsy-traveller.org/
Galop
A national charity supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. A person can refer themselves into this services, or you can refer them. All phonelines are free to call and open Monday to Friday 10.00am-4.00pm
National LGBT+ Domestic Abuse Helpline 0800 999 5428
LGBT+ Hate Crime Helpline 0207 704 2040
National Conversion Therapy Helpline 0800 130 3335
The Beaumont Society
The Beaumont Society operates a national information line providing help and support for the transgender community. This information line contains the telephone numbers of all the societies regional organisers who are available to speak to for advice.
Tel: 01582 412220 24/7, 365 days a year
Web: https://www.beaumontsociety.org.uk/contact.html
Mermaids
Mermaids supports transgender, nonbinary and gender-diverse children and young people their 20th birthday, as well as their families and professionals involved in their care. They also offer web chat support to students up to the age of 25. Calls to Mermaids are confidential and any details recorded will not be shared with a third party.
Tel: 0808 801 0400 - Open Monday to Friday, 9am to 9pm
Web: https://mermaidsuk.org.uk/contact-us/
Respond
A national helpline and support service for people with learning difficulties who are either victims or perpetrators of sexual abuse and other trauma, and for their carers. Issues covered include bereavement, abuse, bullying, relationship and sexuality issues.
Tel: 0808 808 0700 - Freephone helpline
Email: helpline@respond.co.uk
Web: www.respond.org.uk
ARC Safety Net Resources - Disability
A link to a range of national resources related to Hate Crime and disability. All resources are free to download and use
Web: https://arcuk.org.uk/safetynet/safety-net-resources/
Local Support Services
Victim Support South Yorkshire
Victim Support is an independent charity dedicated to supporting victims of crime and traumatic incidents in England and Wales. They provide free, confidential specialist help to support people to cope and recover to the point where they feel they are back on track with their lives. Help in other languages is available if required.
Tel: 0300 303 1976 Lines are open Monday to Friday 9am-8pm and Saturday 9am-1pm.
Out of hours Supportline: 08 08 16 89 111
Email: humbersouthyorks.vs@victimsupport.org.uk.
Web: https://www.victimsupport.org.uk/resources/south-yorkshire/
Hate Incident Reporting Doncaster
An online form on the Doncaster Council website where the public can report Anti-Social Behaviour or Hate Crime In Progress.
https://www.doncaster.gov.uk/doitonline/hate-crime
Hate Incident Reporting Centres
There are hate crime reporting centres across the borough offering an alternative reporting service for victims, should they wish to report at a location other than a police station. Any reports taken at a centre will be treated in the strictest of confidence. Specially-trained staff will provide the appropriate help and support to the victim should they require it.
A list of locations and phone numbers are found at the bottom of the webpage.
https://www.doncaster.gov.uk/services/crime-anti-social-behaviour-nuisance/reporting-hate-crime
Self-care and National Support Services
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support Services
Doncaster
Home Options Team at Doncaster Council
If a young person or adult is homeless or going to become homeless you should contact the home options team:
Tel: 01302 736000 Monday to Friday 08:30 - 17:00.
Tel (out of office hours): 01302 323444.
Web: https://www.stlegerhomes.co.uk/looking-for-a-home/housing-options-and-homelessness/
Address: One Stop Shop, The Civic Office, Waterdale, Doncaster DN1 3BU between the hours of 08:30 - 17:00.
Changing Lives
The homelessness services provide a safe place to stay, help to sort out practical issues and strengths based support. Changing Lives is not an emergency access provider. Referral to accommodation services is usually made through your local authority housing team. Open for referrals Monday to Thurs 9.30-3.00pm
Tel: 01302 309800
Web: https://www.changing-lives.org.uk/services/housing-homelessness/
Address: Doncaster Hub at Changing Lives, 2-5 Princes Street, Doncaster, DN1 3NJ
Riverside Street Outreach
Riverside work directly with people sleeping rough and undertake twice daily street walks with a view to supporting people to a life away from the streets. The outreach team can be contacted 24 hours a day on:
Tel: 01302 558014
Email: nsno.doncaster@riverside.org.uk
Web: https://www.stlegerhomes.co.uk/looking-for-a-home/housing-options-and-homelessness/
Riverside Wharf House Hostel
Wharf House, Wharf Road, Doncaster.
Tel: 01302 558010
Web: https://www.riverside.org.uk/in-your-neighbourhood/south-yorkshire/care-and-support/wharf-house/
Self-care and National Support Services
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Website: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
Doncaster Partnership for Carers
Doncaster Partnership for Carers aims to provide a comprehensive service, which supports and enables carers to have a choice in their caring role. To provide emotional and practical support and information to carers in areas of education, finance, social care, health, leisure and training.
Tel: 01302 637566
Web: DPfC ~ Home (doncastercarers.org.uk)
Email: dpfc@doncastercarers.org.uk
Address: Doncaster Partnership for Carers (DPfC), The Carers House, 2 Regent Terrace, South Parade, Doncaster, DN1 2EE
South Yorkshire Police - Herbert Protocol
The Herbert Protocol is an initiative introduced by West Yorkshire Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.
Carers, family members and friends can complete, in advance, a form recording all vital details, such as medication required, mobile numbers, places previously located, a photograph etc. In the event of your family member or friend going missing, the form can be easily sent or handed to the police to reduce the time taken in gathering this information.
Web: Herbert Protocol - SYP (southyorks.police.uk)
A national UK charity providing health and social care services for adults with mental health conditions, learning disabilities, dementia and their carers.
Tel: 01302 986900
Web: Making Space
Email: enquiries@makingspace.co.uk
Address: Unit 4, Stone Cross house, Doncaster Road, Kirk Sandall, Doncaster, YorkshireDN3 1QS
Self-care and National Support Services
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Website: www.sane.org.uk
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Papyrus - Suicide Prevention Charity (Young People)
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
CALM
The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
Young Minds UK
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
Rotherham, Doncaster and South Humber NHS Foundation Trust
If you have concerns about an individual's immediate health and they are already registered with one of the Trust services then please use the following contact methods to get them the help they need:
During Office hours
- Phone Mental Health Access Team/Single Point of Contact on 01302 566999
- Phone their care coordinator / lead professional or other mental health worker
- Phone their GP
Outside Office hours
Please phone RDaSH teams for crisis support, on the number below:
Doncaster – Freephone 0800 804 8999
One of the trained call handlers will signpost you to the most appropriate service depending on the level of need. This may include out of hours GP, a voluntary organisation or the Access/Crisis Team
Doncaster Talking Shop and the Improving Access to Psychological Therapies (IAPT) Service (Self referral or via GP)
The Talking Shop in Doncaster and IAPT service offers advice and psychological therapy which gives people the opportunity to browse information on mental health issues and gain knowledge about the therapies offered by the RDaSH Trust. Since the pandemic Doncaster Talking Shop and IAPT long term conditions service have changed all appointments to telephone/ video conferencing or Mind district online therapy programme. Referral processes for both teams remain the same.
- Talking Shop self-referrals via Tel: 01302 565556 or 01302 565650 - Our phone lines are open 9am to 5pm, Monday to Friday, but outside of these times you can leave us a voicemail and we will get back to you.
- IAPT long term conditions is via Single Point of Access on Tel: 01302 566999
- Direct office number is Tel: 01302 379563 for any other queries.
Doncaster IAPT does not provide a crisis response service, and if you need urgent support then please contact one of the following, available 24 hours a day, 7 days a week: NHS 111; the Crisis Team tel. 0800 804 8999; or the Samaritans tel. 116 123.
Web: https://iapt.rdash.nhs.uk/
Doncaster Children and Adolescent Mental Health Services - CAMHS
Provides mental health assessments, therapy and intervention for children, young people up to the age of 18 years and their families or identified carers.
Between 9am – 5pm you can contact the CAMHS team or your care coordinator (if you are already seeing someone in CAMHS) on 01302 796191
Please note the services are closed on public bank holidays but the out of hours service continues to operate. Out of hours is after 5 pm and at weekends – for a mental health crisis access to support call the Single Point of Access on 0800 804 8999
Doncaster Mind
Doncaster Mind provides a range of services and support to people experiencing, or vulnerable to mental ill health
Tel: 01302 812 190 - Office hours
Email: office@doncastermind.org.uk
Web: https://www.doncastermind.org.uk/
Your Life Doncaster
This website provides resources for individuals to look after themselves within their own community; focusing on keeping well, safe and connected.
Self-care and National Support Services
NATIONAL SERVICES
Migrant Help
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
- Accessing healthcare
- How to claim asylum
- Applying for asylum support including accommodation
- Notifying the Home Office if your circumstances change
- Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Web: http://www.migranthelpuk.org
Refugee Council
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Tel: 0207 346 6700 Office hours
Web: https://www.refugeecouncil.org.uk/
Translated health information for migrants
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
- How to register with a GP and book a COVID-19 vaccine
- COVID-19 vaccine information
- Flu vaccine information
- Infographics: Coronavirus overview and self-care
- Infographics: Migrants’ right to healthcare
- Keeping young people healthy
- Six steps to improve your wellbeing
Web: https://www.doctorsoftheworld.org.uk/translated-health-information/
Patients Not Passports
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Website: https://patientsnotpassports.co.uk/
Praxis
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Web: https://www.praxis.org.uk/
The Joint Council for the Welfare of Immigrants
JCWI provide free legal advice to asylum seekers and refugees at all stages of the legal process, including:
- Applications to the Home Office
- Entry Clearance
- Appeals
- Judicial Review
If you are in the UK without status and need free and confidential legal advice, call the helpline:
Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.
Web: https://www.jcwi.org.uk/
Local Support Services
Refugee Integration Service
The RIS offers individual support for new refugees in Barnsley, Bradford, Calderdale, Doncaster, Hull, Kirklees, Leeds, North East Lincolnshire, Rotherham, Sheffield, and Wakefield. The programme is helping new refugees learn how to access services and integrate with their communities. Includes health and wellbeing services.
Tel: 0113 378 8188 – Open Mon to Friday 9am-5pm
Email: integration@migrationyorkshire.org.uk
Website: www.migrationyorkshire.org.uk/integration
Ashiana Sheffield
Provide support for Black, Asian, Minority Ethnic and Refugee (BAMER) women and their children whose lives have been affected by violence and abuse to take control of their lives and move forward into healthy, stable and safer futures. Also providing outreach services to support male and female survivors of Human Trafficking across Yorkshire and Humberside.
The service covers Doncaster.
Tel: 01142 555740 – Open Monday to Friday 9-5pm
Email: info@ashianasheffield.org
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Loneliness in Older People
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
Reengage: https://www.reengage.org.uk/ works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Doncaster Mind
Tel: 01302 812 190
Doncaster Mind offers Counselling, befriending and wellbeing service to residents
Email: office@doncastermind.org.uk
Website: https://www.doncastermind.org.uk/
b:Friend
b:Friend matches volunteer befrienders with socially isolated older neighbours and the aim, through weekly visits for a cuppa and a chat, is to reduce loneliness in the community.
Tel: 07523 698 530
Email: info@letsbfriend.org.uk
MHA Doncaster Communities Live at Home Scheme
A befriending scheme aimed at tackling isolation and promoting independence and wellbeing.
Tel: 01302 769898
Peer support provided by the group to help people live independently. For further information contact Kelly Hicks (kellypfg@gmail.com)
Men in Sheds Men's Sheds are community spaces for men to connect, converse and create, The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.
For more information on the location and contact details for Men's Sheds in your local area see: https://menssheds.org.uk/find-a-shed/
Tel: 0300 772 9626 (9am-5pm Monday to Friday)
Email: admin@ukmsa.org.uk
**Doncaster Shed is currently in development - contact 01302 874587 or email info@northdoncaster.org.uk
IAPT Service
Contact your GP for referral or for more information visit: https://iapt.rdash.nhs.uk/about-doncaster-iapt/
Tel: 01302 565650 or 01302 565556 - For long term conditions call 01302 379563
Social Prescribing
Speak to your GP, Community nurse or Pharmacist for information on the Doncaster Social Prescribing Service.
Your Life Doncaster
Search for over 1500 groups and activities in Doncaster to help you live independently: https://www.yourlifedoncaster.co.uk
This website provides resources for you to look after yourself within your own community; focusing on you keeping well, safe and connected.
Self-care and National Support Services
If there is no immediate risk to the individual you may encourage them to contact:
Samaritans - (All age groups)
Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 116 123, open 24 hours a day, 7 days a week.
Papyrus - Suicide Prevention Charity (Young People)
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Textcare: sane.org.uk/what_we_do/support/textcare
Website: www.sane.org.uk
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
Tel: 0300 123 3393 9.00-5.00pm for information.
Website: https://www.mind.org.uk/
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing. They have clubs in locations all over Yorkshire and the Humber and there is a national online group for those outside of the catchment areas.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Website: https://andysmanclub.co.uk/
Mindwell
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Local Support Services
Rotherham, Doncaster and South Humber NHS Foundation Trust
If you have concerns about an individual's immediate health and they are already registered with one of the Trust services then please use the following contact methods to get them the help they need:
During Office hours
- Phone Mental Health Access Team/Single Point of Contact on 01302 566999
- Phone their care coordinator / lead professional or other mental health worker
- Phone their GP
Outside Office hours
Please phone RDaSH teams for crisis support, on the number below:
Doncaster – Freephone 0800 804 8999 (For anyone unable to use the standard telephone line, ie hard of hearing, RDASH also have a text phone service - 07967 793815)
One of our trained call handlers will signpost you to the most appropriate service depending on the level of need. This may include out of hours GP, a voluntary organisation or the Access/Crisis Team
Samaritans Doncaster Branch
Tel: 116 123 (this number is free to call) or 0330 094 5717 (Local call charges apply) - Available 24 hours a day, seven days a week.
Email: jo@samaritans.org
Website: https://www.samaritans.org/branches/doncaster-samaritans
PLEASE NOTE: The above telephone number and Email address are only to be used by those in distress and requiring help - for any other queries, please contact the national office on 0208 394 8300 or admin@samaritans.org
Visit our branch: 36 Thorne Road, Doncaster, South Yorkshire DN1 2JA
**Our face to face emotional support service in branch is still suspended across the UK and Ireland**
Usual hours open to receive callers at the door:
Monday: 5:30 p.m. – 5 a.m. Tuesday: 5 a.m. – 8 a.m, 5:30 p.m. – 11 p.m. Wednesday and Thursday: 8 p.m. – 11 p.m. Friday: 11 a.m. – 5 a.m. Saturday: 5 a.m. – 8 a.m, 2 p.m. – 5 p.m. Sunday: 9 a.m. – noon
Amparo, South Yorkshire
Amparo is a service that provides support for anyone affected by suicide in South Yorkshire. DUE TO SOCIAL DISTANCING REQUIREMENTS, AMPARO IS CURRENTLY BEING OFFERED VIA TELEPHONE OR VIDEO LINK. Services include:
- One to One individual support
- Help with any media enquiries
- Practical support dealing with Police and Coroners
- Help overcoming the isolation experienced
- Contacting and signposting to local services
Tel: 0330 088 9255
Email: amparo.service@listening-ear.co.uk
Twitter: @AMPARO_LEM
Website: https://amparo.org.uk/our-locations/south-yorkshire/