Simple Signposting to Better Health and Wellbeing
East Riding - LEPH
Self-care and National Support Services
NATIONAL SUPPORT
Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Local Support Services
East Riding Partnership - (Adults)
The East Riding Partnership provides a range of substance misuse services to adults across the East Riding of Yorkshire delivered through the Open Access service, the Shared Care service and the Community Drug and Alcohol teams. Call the below numbers to make a referral.
Monday to Friday 9-4:30.
Hull - 01482 336675
Hull - hnf-tr.erphull@nhs.net
Goole - 01405 608210
Goole - hnf-tr-erpgoole@nhs.net
Bridlington - 01262 458200
Bridlington - hnf-tr.erpbridlington@nhs.net
Website: http://www.humber.nhs.uk/services/east-riding-partnership.htm
East Riding Partnership - (Young People’s Service)
The Young People’s Substance Misuse Service provides information, advice, support and treatment for young people up to 18 years old misusing drugs and alcohol. Call this number to make a referral.
Monday to Friday 9.00am-4.30pm
Tel: 01482 32060
Email: info@ads-uk.org
Website: https://ads-uk.org/services/young-peoples-service/
East Riding Health Trainer Service
Health Trainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle. If a person feels that they are drinking too much they can call this number for 121 support and advice. This service can also make referrals to other alcohol services in the region if required.
Web: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Self-care and National Support Services
NATIONAL SERVICES
If you are in danger, please dial 999 immediately or 101 in a non-emergency.
If you're unable to speak when you dial 999, use 'The Silent Solution': Wait for the operator to speak and type 55 on your keypad. This will alert the operator that you need help.
Refuge - National Domestic Abuse Helpline
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support please call, support can be provided in many different languages including BSL. Any messages you send won’t leave any trace on your email and they won’t leave voicemails when calling back for safety reasons.
Telephone: 0808 200 0247 – 24 Hours
Website: Home | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)
Women's Aid
A national charity working to end domestic abuse against women and children. They provide online help and support to women and children suffering domestic abuse, help to access refuge accommodation, outreach services and Independent Domestic Violence Advocacy (IDVA).
Email: helpline@womensaid.org.uk
Live chat: Live Chat | Women's Aid Live Chat (womensaid.org.uk)
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
Men's Advice Line
A confidential helpline, run by Respect, for men experiencing domestic violence from a partner or ex-partner (or from other family members). Their focus is to increase the safety of men experiencing domestic abuse (and the safety of their children).
Telephone: 0808 801 0327
Website: http://www.mensadviceline.org.uk/
Galop-LGBT+ Domestic Abuse Helpline
The Helpline Team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Telephone: 0800 999 5428
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - helping women through their rights in law
They give free legal advice and information to women in England and Wales on a wide range of issues including domestic violence, child contact, sexual violence and the criminal justice process, immigration and asylum, sexual harassment at work as well as other legal issues arising from relationship breakdown.
Telephone: 020 7490 0152 – Monday 3pm-5pm, Tuesday and Wednesday 6pm-8pm
Website: Sexual harassment at work - Rights of WomenRights of Women
Respect
Respect offer a confidential and anonymous helpline offering advice, information, and support for anyone concerned about their violence and/or abuse towards a partner or ex-partner of either sex.
Telephone: 0808 802 4040
Website: respectphoneline.org.uk
Relate
Relate can help you with pressing concerns that are affecting your relationships. This could be with your partner, a child, a family member, or friend. The service offers relationship counselling for partners and individuals, sex therapy, family counselling and counselling for children and young people.
Contact us: Find your Centre | Relate
Website: Home | Relate
Victim Support
Victim Support provide emotional and practical help to people who have been affected by domestic abuse in Devon and Cornwall. They are independent charity, and you can contact them regardless of whether you’ve contacted the police, and no matter how long ago the crime took place.
Telephone: National 0808 1689 111- 24 Hours
Devon and Cornwall: 0300 3030 554 Mon-Fri 12pm-6pm
Website: https://www.victimsupport.org.uk/
Claire's Law
This scheme enables the police to release information about any previous history of violence or abuse a person might have. Under Clare's Law you can:
- Apply for information about your current or ex-partner because you're worried they may have a history of abuse and are a risk to you
- Request information about the current or ex-partner of a friend or relative because you're worried, they might be at risk.
Please note: The Clare’s Law (DVDS) scheme does not replace: CRB (Criminal Record Bureau) Checks, DBS (Disclosure and Barring Service) checks, subject access requests or FOI requests.
Local Support Services
Domestic Violence and Abuse Partnership East Riding
People can call this number for advice or to talk to someone about domestic violence and abuse in a confidential setting. Services include advice on Personal safety, Housing options, Making a home safe and secure, Legal options, Welfare benefits, Child Protection Issues and appropriate child related services, Access to appropriate medical assistance and Perpetrator services.
DVAP Operational Team: (01482) 396368
Confidential Helpline: (01482) 396330
Email: DVAP@eastriding.gov.uk
Safeguarding and Partnership Hub (SaPH)
An East Riding of Yorkshire Council safeguarding service for children and young people.
Early Health and Safeguarding Hub (EHaSH) Monday-Thursday 9am-5pm and Friday 9am-4.30pm: (01482) 395500
Out of hours please contact the Emergency Duty Team: (01377) 241273 ERYC Housing (24hr): (01482) 393939
In the event the telephone system is not working, please contact: 07970156272
Self-care and National Support Services
National Support Services
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Email: reportaloanshark@stoploansharks.gov.uk
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797 Monday to Friday 8am-6pm
Web: https://www.moneyhelper.org.uk/
Email: money.enquiries@moneyhelper.org.uk
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444 – Monday - Friday: 8am -7pm
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm
Web: https://www.nationaldebtline.org/ web chat via the website
Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm
Web: www.payplan.com
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
Your Money Team
The Your Money team is available to help any resident in the East Riding who is struggling with rent and/or Council Tax payments or repaying overpaid housing benefit.
They can negotiate affordable repayment rates and offer debt and budgeting advice. The team also carries out benefit checks to maximise your income, assist in claiming housing benefit and/or Council Tax support and also ensure you are receiving all the discounts you are entitled to on your Council Tax.
The preferred method of appointment is by telephone as it means they can help customers sooner, however they can also arrange appointments at customer service centres and where necessary, with home visits.
Tel: 01482 394633 - Monday to Friday 9.00am-5.00pm
Web: https://www.eastriding.gov.uk/living/legal-and-consumer-advice/money-advice/
East Yorkshire Foodbanks
The service can provide three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis. Contact the service for information about how to obtain a referral.
Tel: 01482 772060 – Office hours
Self-care and National Support Services
National Services
Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
Tel: 0800 138 1625 Available 24 hours a day
Text: 07717 989 025 Available 24 hours a day
Web: https://www.stophateuk.org/ To access online form and chat function available 24 hours a day
True Vision
True Vision is a police-funded web site designed to providing information about Hate Crime. The website has a range of downloadable tools (based on practice developed across policing) that can assist in developing partnerships. These products include guidance on how non-statutory groups can be engaged to establish effective partnerships.
Individuals can report incidents here which will be forwarded to the local Police and will be recorded. As long as they do not report anonymously, an officer will contact them back.
https://www.met.police.uk/tv/true-vision-report-hate-crime/
Victim Support
Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police so victims don't have to report a crime to the police to get their help. They can call any time after the crime has happened.
Tel: 0808 168 9111 – free helpline available 24 hour a day
Email: supportline@victimsupport.org.uk
Web: www.victimsupport.org.uk There is an online support form on the website
Equality Advisory Support Service
The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email and video link for those who wish use British Sign Language. The service has access to advocacy services for those with mental ill health and people with a learning disability.
Tel: 0808 800 0082 Freephone number open Monday to Friday 9am to 7pm and Saturday 10am to 2pm.
Text phone: 0808 800 0084
Web: http://www.equalityadvisoryservice.com Email using form on the website
Tell Mama
A national project supporting victims of anti-Muslim hate and monitoring anti-Muslim incidents. Reports can be made via Telephone, Email, SMS, Facebook or Twitter. A trained case workers will take the issue further with individuals who connect with the service and ensure they have details to record the incident and offer the them support.
Tel: 0800 456 1226
SMS: 0115 707 0007
Email: Info@tellmamauk.org
Web: https://tellmamauk.org/
Gypsy, Roma and Traveller Support
An organisation planning to end racism and discrimination against Gypsy, Roma and Traveller people and to protect the right to pursue a nomadic way of life. They support and provide advice to individuals and families with the issues that matter most to them.
Tel: 01273 234 777 Open Monday to Friday, 10.00am to 4.30pm excluding Bank Holidays.
Web: https://www.gypsy-traveller.org/
Galop
A national charity supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. A person can refer themselves into this services, or you can refer them. All phonelines are free to call and open Monday to Friday 10.00am-4.00pm
National LGBT+ Domestic Abuse Helpline 0800 999 5428
LGBT+ Hate Crime Helpline 0207 704 2040
National Conversion Therapy Helpline 0800 130 3335
The Beaumont Society
The Beaumont Society operates a national information line providing help and support for the transgender community. This information line contains the telephone numbers of all the societies regional organisers who are available to speak to for advice.
Tel: 01582 412220 24/7, 365 days a year
Web: https://www.beaumontsociety.org.uk/contact.html
Mermaids
Mermaids supports transgender, nonbinary and gender-diverse children and young people their 20th birthday, as well as their families and professionals involved in their care. They also offer web chat support to students up to the age of 25. Calls to Mermaids are confidential and any details recorded will not be shared with a third party.
Tel: 0808 801 0400 - Open Monday to Friday, 9am to 9pm
Web: https://mermaidsuk.org.uk/contact-us/
Respond
A national helpline and support service for people with learning difficulties who are either victims or perpetrators of sexual abuse and other trauma, and for their carers. Issues covered include bereavement, abuse, bullying, relationship and sexuality issues.
Tel: 0808 808 0700 - Freephone helpline
Email: helpline@respond.co.uk
Web: www.respond.org.uk
ARC Safety Net Resources - Disability
A link to a range of national resources related to Hate Crime and disability. All resources are free to download and use
Web: https://arcuk.org.uk/safetynet/safety-net-resources/
Local Support Services
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Self-care and National Support Services
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support Services
East Riding
East Riding Council The team can offer landlord mediation, family mediation, support to find alternative accommodation, help with a private rented sector Guaranteed Bond, assistance to move into more appropriate and affordable accommodation, advice on council housing, tenancy support, rough sleepers, breathing space for home owners at risk of losing their homes through arrears.
Tel: 01482 393939
Tel (out of normal office hours): (01377) 241273
Email: housing.services@eastriding.gov.uk
Web: https://www.eastriding.gov.uk/housing/housing-advice/help-homeless-people/
Emmaus
Provides accommodation with support and rough sleeper outreach service within the East Riding
During coronavirus restrictions Emmaus are now using a freephone number which is operating 7 days a week between the hours of 9am - 5pm.
Tel: 0800 066 2169
YASS Bridlington
YASS (Young Adult Support Service) offers free and confidential advice to young adults on all areas of lifestyle and health. They cooperate with other agencies to ensure that young adults get the help they need and the help they are entitled to. Their aim is to enhance the lifestyle and life opportunities of young adults in the community
Tel: 07865 085973
Email: contact@yassinbrid.org.uk
SASH
SASH is a registered charity preventing homelessness in young people aged 16 to 25 throughout North and East Yorkshire. When young people are facing homelessness, they offer a spare room in the home of a trained volunteer and support to move forward
Night stop referrals can be taken from 9am to 9pm but there is a 24hr out of hours service for queries.
Tel: 03300 562 259
Email: info@sash-uk.org.uk
Web: https://www.sash-uk.org.uk/
Sanctuary Housing
Sanctuary run two homeless hostels in Bridlington, one for 16-25 year olds and one for 25+
Montague House - 16-25 years
Tel: 01262 671607 (office hours)
Web: Montague House | Sanctuary Supported Living (sanctuary-supported-living.co.uk)
The Haven - 18 years+
Tel: 01262 401510 (office hours)
Web: The Haven | Sanctuary Supported Living (sanctuary-supported-living.co.uk)
The Hinge
We can offer emergency overnight stops for 16-25 and support for those over 25. we also have a job club, offer advice on benefits and welfare, have a community food store and provide food parcels. We offer activities for children and young people like sport and arts and crofts. Referrals can be taken within the following hours:
Monday to Thursday - 9.30am to 4.30pm
Friday - 9.30am to 4.00pm
Tel: 01262 679671
Web: https://www.thehinge.org.uk
Beverley Cherry Tree Community Centre
All benefit advice, debt issues, housing problems, free legal advice, anyone over 18 years
Tel: 01482 871993 (office hours)
Web: https://ctca.org.uk/
Self-care and National Support Services
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Website: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
Alzheimer’s Society
If you are affected by dementia you are not alone, we run a range of relaxed informal groups across Hull and East Riding including Singing for the Brain, Memory Cafés and Activity Groups.
For more information please contact Hull & East Riding Services
Tel: 01482 211255
Email: hulleastriding@alzheimers.org.uk
Address: Unit 1b, 97 Preston Rd, Hull HU9 3QB
Adult Social Care
Adult Social Care provide short term care services as an emergency eg when leaving hospital or long term support needs can be assessed to ascertain eligibility to receive help which could include:
- Staying safe in your own home
- Maintaining independence in your own home
- Care services in your own home
- Day care and social activities for adults
- Access to long-term residential care if receiving care at home is not possible
- Support for carers if eligible, clients receive a ‘Personal Budget’ which allows you to purchase care outlined in a support plan which is provided following the assessment Information advice and support is available to adults who need help to live as well as possible with an illness or disability, including people who are older or frail, who have mental health issues or are vulnerable for other reasons. Information and advice is free for all, access to services is only available to those who are eligible for funding via their Personal Budget. Contact should be made via Customer Services and a decision will be made on whether an assessment is needed.
Tel: 01482 393939
Web: Adult social care (eastriding.gov.uk)
Memory Loss Support Group (Cottingham)
Whether you have dementia, or you care for someone who has dementia, we are here to help you and guide you through your journey.
Tel: 07821519212
Alternative number: 01482 205755
Web: Butterflies - Memory Loss Support Group
Email: info@butterflies.org.uk
Address: 3rd Floor, Stonefield House, 16-20 King Edward St, Hull HU1 3SS
An experienced and established team supporting people with dementia and those who care for them through a range of services. We can support you whether you have a diagnosis, are worried about memory problems or care for someone affected by dementia.
This service is available to people with dementia and carers in the Pocklington area in East Riding.
Tel: 03300 578592
Alternative number: 01765 601224
Web: Welcome to Dementia Forward, Dementia Forward, North Yorkshire's leading dementia charity
Email: info@dementiaforward.org.uk
Address: Dementia Forward, George Armitage House, Church Lane, Burton Leonard, Harrogate, HG3 3SD
Innovations in Dementia
Co-produced information and Peer Support.
Damian Murphy Tel: 07927 495854
Email: dementiafriendly@outlook.com
East Riding Carers Support Service
The East Riding Carers Support Service supports carers and those caring for someone over the age of 18 who reside in the East Riding.
The support provided is for all informal carers; whether they are providing support for 1 hour per week or 24 hours per day of people with all long-term health conditions, physical disabilities, illnesses, mental health and substance misuse. This service offers an opportunity for the carer to talk about their experiences, giving advice, information, and practical problem solving as timely advice, support and information can prevent carer break down and crisis situation.
The service also offers advice to any member of staff, the public, health and social care professionals who want to gain further knowledge and information about care and support available for carers.
Referrals can be made by self-referring, GP or any other professional.
Tel: 0800 197 6844 (free when calling from a landline), or
Tel: (01482) 396500 (recommended for mobile phones)
Web: Your Life, Your Way - Caring for someone (yourlifeyourway.uk)
More information can be found at:
Web: Care and support for adults (eastriding.gov.uk)
Email: Ercarers@eastriding.gov.uk
Address: 18 Wednesday Market, Beverley, HU17 0DJ
eastriding.gov.uk/living/care-and-support-for-adults/carers
Self-care and National Support Services
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Website: www.sane.org.uk
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Papyrus - Suicide Prevention Charity (Young People)
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
CALM
The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
Young Minds UK
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
Humber Teaching NHS Foundation Trust - Mental Health Response Service
This service is community-based and includes medical staff, nurses, social workers, occupational therapists, healthcare assistants and support workers. They provide telephone support and advice through the triage service, and offers crisis urgent and non-urgent assessments and intensive home treatment. As well as taking referrals from GPs and other health and social care professionals, people can also contact the service directly for support.
Tel: Adults 18 or over: 0800 138 0990 / Young people up to the age of 18: 01482 301701 (select option 2)
The service operates seven days a week, 24 hours a day, for individuals (and their families/carers) who are registered with a Hull or East Riding GP.
Web: www.humber.nhs.uk/services/MHRS
East Riding Let's Talk and the Improving Access to Psychological Therapies (IAPT) Service (Self referral or via GP)
Providing support to people with common and emotional mental health difficulties. Services range from self-help therapies, to psycho educational courses and one-to-one support. If you are registered with a Hull GP you can contact ‘Let’s Talk’. This is a service operated by City Health Care Partnership CIC which will offer you a face-to-face assessment to work through the support you may need.
You can contact Let's Talk on 01482 247111 and visit its website on www.letstalkhull.co.uk.
If you are registered with an East Riding GP you can self-refer to our Trust’s East Riding Emotional Wellbeing Service by calling 01482 335451 humberews.co.uk.
You can go online to refer into the service by visiting https://iaptportal.co.uk/erew.html. You will be asked to complete some questionnaires on how you are feeling and provide some brief details about your problems.
If you are registered with an East Riding GP you can also access online Cognitive Behavioural Therapy (CBT) via ieso Online Therapy | Home (iesohealth.com).
Reach out Project - Hull and East Yorkshire MIND
Offering open access to services promoting mental health and wellbeing through one to one support sessions, a variety of courses and workshops along with service user led social groups. The project offers a wide range of support options to residents of the East Riding of Yorkshire aged 16 and above who are experiencing mental health problems. They have an information service which acts as a first point of contact for people for advice or referral.
Tel: 01482 240133 - 24/7 info line
Email: info@heymind.org.uk
Web: http://heymind.org.uk/how-we-can-help/reaching-east-riding/
Social Prescribing Service
Providing a totally confidential service to discuss the things that affect you and your health and well being, it will then work with and support you to access appropriate local services, groups and amenities to help you improve your situation.
Situated in the majority of GP practices, the Link workers will listen and help you to arrive at the best solution for you, It can advise and support you with a wide variety of issues and can be accessed via a participating GP surgery without a referral.
If you want more information or details of how you can access the service please telephone: 0800 9177752 or email: hnf-tr.socialprescribing@nhs.net
or call your nearest Social Prescribing Link Worker:
Bridlington: 07816863639 / 07970151668 / 07970155722
Beverley and Driffield: 07973 895011
Withernsea and Hornsea: 07515788266
Hedon: 07702 975417
Market Weighton and Pocklington: 07973894829
Goole: 07973894749
Website: https://eastridinghealthandwellbeing.co.uk/find/?section=Lifestyle/Workplace&entry=4162_social_prescribing_service
East Riding Health Trainer Service
Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle.e all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.
If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.
Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.
Service update: Covid-19 - Visitors must continue to wear face coverings in healthcare settings inline with NHS England Regulations.
Tel: 0800 9177752
Office Hours: Mon-Fri 8am-8pm; Sat 9am-3pm
Web: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Advice Services
Citizens Advice, Hull and East Riding help people resolve their legal, money and other problems by providing information and advice, and by influencing policy makers.
Tel: 0800 144 8848
Email: e-advice@hull-eastridingcab.org.uk
Address:
Beverley - 100 Lairgate (opp Tiger Inn), Beverley, HU17 8JQ - Drop-In Hours: Friday 10am-4pm
Hull - The Wilson Centre, Alfred Gelder Street, Hull, HU1 2AG - Drop-In Hours: Mon and Fri 9am-4:30pm and Wed 10:30am-4:30am
Goole - 80 Pasture Road, Goole, DN14 6HD - Drop-In Hours: Wed 9am-4pm
Bridlington - 5a Prospect Arcade, Prospect Street, Bridlington, YO15 2AL - Drop-In Hours: Tue 9am-4pm
For Specialist Debt Advice: 01482 226 859
Web: http://www.hullandeastridingcab.org.uk/
Alzheimer’s Society
Support for people affected by dementia
Specialist services will help people:
- Get tailored information and advice from compassionate and experienced staff
- Keep independence and improve wellbeing
- Feel confident and supported knowing that someone is here for them when help is needed
Hull & East Riding Services
Tel: 01482 211255
Self-care and National Support Services
NATIONAL SERVICES
Migrant Help
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
- Accessing healthcare
- How to claim asylum
- Applying for asylum support including accommodation
- Notifying the Home Office if your circumstances change
- Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Web: http://www.migranthelpuk.org
Refugee Council
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Tel: 0207 346 6700 Office hours
Web: https://www.refugeecouncil.org.uk/
Translated health information for migrants
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
- How to register with a GP and book a COVID-19 vaccine
- COVID-19 vaccine information
- Flu vaccine information
- Infographics: Coronavirus overview and self-care
- Infographics: Migrants’ right to healthcare
- Keeping young people healthy
- Six steps to improve your wellbeing
Web: https://www.doctorsoftheworld.org.uk/translated-health-information/
Patients Not Passports
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Website: https://patientsnotpassports.co.uk/
Praxis
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Web: https://www.praxis.org.uk/
The Joint Council for the Welfare of Immigrants
JCWI provide free legal advice to asylum seekers and refugees at all stages of the legal process, including:
- Applications to the Home Office
- Entry Clearance
- Appeals
- Judicial Review
If you are in the UK without status and need free and confidential legal advice, call the helpline:
Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.
Web: https://www.jcwi.org.uk/
Local Support Services
Ashiana Sheffield
Provide support for Black, Asian, Minority Ethnic and Refugee (BAMER) women and their children whose lives have been affected by violence and abuse to take control of their lives and move forward into healthy, stable and safer futures. Also providing outreach services to support male and female survivors of Human Trafficking across Yorkshire and Humberside.
The service covers East Riding.
Tel: 01142 555740 – Open Monday to Friday 9-5pm
Email: info@ashianasheffield.org
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Loneliness in Older People
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
Reengage: https://www.reengage.org.uk/ works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
NHS East Riding Talking Therapies - (Self-Referral or via GP)
Providing support to people with common and emotional mental health difficulties. Services range from self-help therapies, to psycho educational courses and one-to-one support.
Tel:01482 247111 – 8am–6pm Monday to Friday
Email: HNF-TR.SelfReferral@nhs.net
Web: letstalkhull.co.uk
Online portal https://iaptportal.co.uk/erew.html
East Riding Health Trainer Service
Healthtrainers provide personal support and motivation to adults across the East Riding of Yorkshire who wish to lead a healthier lifestyle. We all have issues in our lives which may affect our health in some way. You may want to get fitter, control your weight, have a healthier diet or quit smoking. You may want to reduce your stress levels or just feel better about yourself.
If you want to become healthier but don’t know where to start, a healthtrainer will be able to help you work out exactly what you want and how to go about it.
Healthtrainers are friendly, understanding and supportive. They will help and encourage you to achieve and maintain a healthier lifestyle.
Tel: 0800 9177752
Local services Tel number: Goole: 01405 766861 / Withernsea: 01964 614361
Web: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Men in Sheds
Men's Sheds are community spaces for men to connect, converse and create, The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.
Tel: 0300 772 9626 (9am-5pm Monday to Friday)
Email: admin@ukmsa.org.uk
For more information on the location and contact details for Men's Sheds in East Riding see: https://menssheds.org.uk/find-a-shed/
Local sheds in East Riding
Withernsea - Beacon Industrial Estate, Hull Road, Withernsea – Wed & Thur 12.30-4.30pm – Tel: 0741 2626 041 or 01652 637700
Hornsea - Cliff Road, Hornsea, HU18 1JB - Please call 07720579541 for opening times. Email: hornseameninsheds@gmail.com
Bridlington - The Shed, 10 Palace Avenue, Beck Hill, Bridlington, YO15 3AF – Tuesdays 7pm-9pm, Wednesdays and Thursdays 10a-3pm, Fridays 10am to 12pm. Tel: 01262 606639. Email: bridmeninsheds@outlook.com
Scarborough - Seamer Road, Scarborough, YO12 4DT. Mondays 9.30am–12.30pm and Thursdays 10am-2pm. Tel: 01723 350899. Email: scarboroughmates@gmail.com Westborough Methodist Church, Westborough, Scarborough, YO11 1TS. Tuesdays and Thursdays 10am-12noon. Tel: 01723 506926. Email: contact@westboroughmethodistchurch.org.uk
Whitby - The Baythorpe Shed, Fylingdales Village Hall, Whitby, YO22 4RP / Whitby’s Men’s Shed, Spring Hill, Whitby, YO21 1EB
Social Prescribing Service
Feel like no one has time to listen to you? The Social Prescribing service provides a totally confidential service to discuss the things that affect you and your health and well being, it will then work with and support you to access appropriate local services, groups and amenities to help you improve your situation.
Situated in the majority of GP practices, the Link workers will listen and help you to arrive at the best solution for you, It can advise and support you with a wide variety of issues and can be accessed via a participating GP surgery without a referral.
If you want more information or details of how you can access the service please telephone: 0800 9177752 or email: HNF-TR.Healthtrainers@nhs.net
or call your nearest Social Prescribing Link Worker:
Bridlington: 07816863639 / 07970151668 / 07970155722
Beverley and Driffield: 07973 895011
Withernsea and Hornsea: 07515788266
Hedon: 07702 975417
Market Weighton and Pocklington: 07973894829
Goole: 07973894749
Website: YOURhealth – Prevention and Lifestyle Services (humber.nhs.uk)
Alzheimer’s Society
If you are affected by dementia you are not alone, we run a range of relaxed informal groups across Hull and East Riding including Singing for the Brain, Memory Cafés and Activity Groups.
For more information please contact Hull & East Riding Services
Tel: 01482 211255 (Mon - Fri 9am to 5pm)
Email: hulleastriding@alzheimers.org.uk
Web: www.dementiaeastriding.org.uk
Self-care and National Support Services
If there is no immediate risk to the individual you may encourage them to contact:
Samaritans - (All age groups)
Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 116 123, open 24 hours a day, 7 days a week.
Papyrus - Suicide Prevention Charity (Young People)
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Textcare: sane.org.uk/what_we_do/support/textcare
Website: www.sane.org.uk
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
Tel: 0300 123 3393 9.00-5.00pm for information.
Website: https://www.mind.org.uk/
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing. They have clubs in locations all over Yorkshire and the Humber and there is a national online group for those outside of the catchment areas.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Website: https://andysmanclub.co.uk/
Mindwell
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Local Support Services
Humber Teaching NHS Foundation Trust - Mental Health Response Service
This service is community-based and includes medical staff, nurses, social workers, occupational therapists, healthcare assistants and support workers. They provide telephone support and advice through the triage service, and offers crisis urgent and non-urgent assessments and intensive home treatment. As well as taking referrals from GPs and other health and social care professionals, people can also contact the service directly for support.
The service operates seven days a week, 24 hours a day, for individuals (and their families/carers) who are registered with a Hull or East Riding GP.
Tel: Freephone 0800 138 0990 (Adult and Older People’s Mental Health Services) / 01482 301701 (option 2) (Young Peoples up to 18 years old Urgent Mental Health Care)
Web: www.humber.nhs.uk/services/MHRS
Bridlington and District Samaritans
Tel: 116 123 (this number is free to call) or 0330 094 5717 (Local call charges apply) - Available 24 hours a day, seven days a week.
Email: jo@samaritans.org
Website: https://www.samaritans.org/branches/samaritans-bridlington-and-district
PLEASE NOTE: The above telephone number and Email address are only to be used by those in distress and requiring help - for any other queries, please contact the national office on 0208 394 8300 or admin@samaritans.org
Address: 2 Saint Marys Walk, Bridlington YO16 7LG
**Our face to face emotional support service in branch is still suspended across the UK and Ireland**
Usual hours open to receive callers at the door:
Monday : 7.30pm 9.30.pm, Tuesday: 8.am-noon, Friday: 7.30pm 9.30.pm, Saturday: 4.30pm 9.30.pm, Sunday : 4.30pm 9.30.pm