Simple Signposting to Better Health and Wellbeing
Hull - LEPH
Self-care and National Support Services
NATIONAL SUPPORT
Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Local Support Services
ReNew
ReNew - Hull
ReNew drug and alcohol services support adults to understand the risks their drug or alcohol use pose to their health and wellbeing, and support them to reduce or stop their use safely.
The way you get support might be different for a while due to coronavirus so all appointments are over the phone or by video call.
Tel: 01482 620013 - Monday to Friday, 9.00am-5.00pm.
Email: Earlyhelp.hull@cgl.org.uk
Hub Opening hours
- The Beverley Road Recovery Hub (Trafalgar House) is open 09:00 - 17:00 Monday to Friday for urgent appointments, BBV screenings, needle exchanges and Naloxone only. Please call ahead where possible.
- The Bransholme Alcohol Hub is open 09:00 - 17:00 Monday to Friday for urgent appointments. Please call ahead or speak to your Recovery Worker before attending.
Web: www.changegrowlive.org/content/hull-renew
ReFresh - Hull
ReFresh works with young people up to the age of 19 who live in Hull and need support to make safer choices about drugs or alcohol. They also give advice to parents, carers, professionals or family members.
Tel: 01482 331059 (Asking for Refresh) - Monday to Friday 8.30am - 4.30pm
Visit: Kenworthy House, 98-104 George Street, Hull, HU1 3DT. Monday to Friday 12.30 - 2pm. Ask for a refresh worker.
Email: refresh@hullcc.gov.uk
Website: https://www.refreshhull.org.uk/
Self-care and National Support Services
NATIONAL SERVICES
If you are in danger, please dial 999 immediately or 101 in a non-emergency.
If you're unable to speak when you dial 999, use 'The Silent Solution': Wait for the operator to speak and type 55 on your keypad. This will alert the operator that you need help.
Refuge - National Domestic Abuse Helpline
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support please call, support can be provided in many different languages including BSL. Any messages you send won’t leave any trace on your email and they won’t leave voicemails when calling back for safety reasons.
Telephone: 0808 200 0247 – 24 Hours
Website: Home | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)
Women's Aid
A national charity working to end domestic abuse against women and children. They provide online help and support to women and children suffering domestic abuse, help to access refuge accommodation, outreach services and Independent Domestic Violence Advocacy (IDVA).
Email: helpline@womensaid.org.uk
Live chat: Live Chat | Women's Aid Live Chat (womensaid.org.uk)
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
Men's Advice Line
A confidential helpline, run by Respect, for men experiencing domestic violence from a partner or ex-partner (or from other family members). Their focus is to increase the safety of men experiencing domestic abuse (and the safety of their children).
Telephone: 0808 801 0327
Website: http://www.mensadviceline.org.uk/
Galop-LGBT+ Domestic Abuse Helpline
The Helpline Team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Telephone: 0800 999 5428
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - helping women through their rights in law
They give free legal advice and information to women in England and Wales on a wide range of issues including domestic violence, child contact, sexual violence and the criminal justice process, immigration and asylum, sexual harassment at work as well as other legal issues arising from relationship breakdown.
Telephone: 020 7490 0152 – Monday 3pm-5pm, Tuesday and Wednesday 6pm-8pm
Website: Sexual harassment at work - Rights of WomenRights of Women
Respect
Respect offer a confidential and anonymous helpline offering advice, information, and support for anyone concerned about their violence and/or abuse towards a partner or ex-partner of either sex.
Telephone: 0808 802 4040
Website: respectphoneline.org.uk
Relate
Relate can help you with pressing concerns that are affecting your relationships. This could be with your partner, a child, a family member, or friend. The service offers relationship counselling for partners and individuals, sex therapy, family counselling and counselling for children and young people.
Contact us: Find your Centre | Relate
Website: Home | Relate
Victim Support
Victim Support provide emotional and practical help to people who have been affected by domestic abuse in Devon and Cornwall. They are independent charity, and you can contact them regardless of whether you’ve contacted the police, and no matter how long ago the crime took place.
Telephone: National 0808 1689 111- 24 Hours
Devon and Cornwall: 0300 3030 554 Mon-Fri 12pm-6pm
Website: https://www.victimsupport.org.uk/
Claire's Law
This scheme enables the police to release information about any previous history of violence or abuse a person might have. Under Clare's Law you can:
- Apply for information about your current or ex-partner because you're worried they may have a history of abuse and are a risk to you
- Request information about the current or ex-partner of a friend or relative because you're worried, they might be at risk.
Please note: The Clare’s Law (DVDS) scheme does not replace: CRB (Criminal Record Bureau) Checks, DBS (Disclosure and Barring Service) checks, subject access requests or FOI requests.
Local Support Services
Hull Domestic Abuse Partnership (DAP)
The Hull DAP team are a group of professionals who work together in the same office to provide a support service for victims/survivors of domestic abuse and where possible, hold abusers accountable for their behaviour. The team consists of specialist practitioners who all have extensive knowledge and understanding of domestic abuse and include: domestic abuse support workers, housing advisors, a social worker, a health practitioner, addictions workers and police domestic violence coordinators.
Tel: 01482 318759
Hull DAP Male Victim support service
Tel: 01482 613978
Preston Road Women's Centre
The Domestic Abuse Support Team offers support to women who are affected directly or indirectly by issues of domestic abuse. They are able to offer support to women with complex needs which may include but is not limited to:
- Substance misuse
- Mental health
- Disabilities and Learning Disabilities
- Black and minority ethnic service users (including asylum seekers, refugees and migrant workers)
Tel: 01482 790310
Address: 185 Preston Road Hull, HU9 5UY
Web: https://www.purplehouse.co.uk/domestic-violence-support-service/
Hull Women’s Aid
Hull Women's Aid provides support for women and children trying to escape domestic abuse and offer safe house accommodation that is accessible 24 hours a day, 365 days a year. In addition women receive help and support to move on to live confidently and free from abuse in their own homes.
Freephone Helpline: 0800 048 9944 Open 24 hours a day
Tel: 01482 446099 and press 1 or 01482 974570 especially if you are worried about self-isolating with a perpetrator.
Email: enquiries@hullwomensaid.org
Website: www.hullwomensaid.org.
Live chat: Available 10 am - 12 pm, 2 pm - 4 pm and 6 pm - 10 pm every day.
Self-care and National Support Services
National Support Services
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Email: reportaloanshark@stoploansharks.gov.uk
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797 Monday to Friday 8am-6pm
Web: https://www.moneyhelper.org.uk/
Email: money.enquiries@moneyhelper.org.uk
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444 – Monday - Friday: 8am -7pm
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm
Web: https://www.nationaldebtline.org/ web chat via the website
Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm
Web: www.payplan.com
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
Citizens Advice Hull and East Riding
Free, confidential, independent and impartial information and advice about a number of topics including advice about managing money and debt. Due to funding restrictions, they can only assist Hull City Council residents at this office
For Specialist Debt advice please call: 01482 226 859
Opening Times
Monday – 9:00am till 4:30pm Drop in Session
Tuesday – 9:00 till 4:30 Appointments Only
Wednesday – 10:30am till 4:30pm Drop in Session
Thursday – 9:00 till 4:30pm Appointments Only
Friday – 9:00am till 4:30pm Drop in Session
Email: e-advice@hull-eastridingcab.org.uk
Address: Hull Office, The Wilson Centre, Alfred Gelder Street, Hull HU1 2AG
Self-care and National Support Services
National Services
Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
Tel: 0800 138 1625 Available 24 hours a day
Text: 07717 989 025 Available 24 hours a day
Web: https://www.stophateuk.org/ To access online form and chat function available 24 hours a day
True Vision
True Vision is a police-funded web site designed to providing information about Hate Crime. The website has a range of downloadable tools (based on practice developed across policing) that can assist in developing partnerships. These products include guidance on how non-statutory groups can be engaged to establish effective partnerships.
Individuals can report incidents here which will be forwarded to the local Police and will be recorded. As long as they do not report anonymously, an officer will contact them back.
https://www.met.police.uk/tv/true-vision-report-hate-crime/
Victim Support
Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police so victims don't have to report a crime to the police to get their help. They can call any time after the crime has happened.
Tel: 0808 168 9111 – free helpline available 24 hour a day
Email: supportline@victimsupport.org.uk
Web: www.victimsupport.org.uk There is an online support form on the website
Equality Advisory Support Service
The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email and video link for those who wish use British Sign Language. The service has access to advocacy services for those with mental ill health and people with a learning disability.
Tel: 0808 800 0082 Freephone number open Monday to Friday 9am to 7pm and Saturday 10am to 2pm.
Text phone: 0808 800 0084
Web: http://www.equalityadvisoryservice.com Email using form on the website
Tell Mama
A national project supporting victims of anti-Muslim hate and monitoring anti-Muslim incidents. Reports can be made via Telephone, Email, SMS, Facebook or Twitter. A trained case workers will take the issue further with individuals who connect with the service and ensure they have details to record the incident and offer the them support.
Tel: 0800 456 1226
SMS: 0115 707 0007
Email: Info@tellmamauk.org
Web: https://tellmamauk.org/
Gypsy, Roma and Traveller Support
An organisation planning to end racism and discrimination against Gypsy, Roma and Traveller people and to protect the right to pursue a nomadic way of life. They support and provide advice to individuals and families with the issues that matter most to them.
Tel: 01273 234 777 Open Monday to Friday, 10.00am to 4.30pm excluding Bank Holidays.
Web: https://www.gypsy-traveller.org/
Galop
A national charity supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. A person can refer themselves into this services, or you can refer them. All phonelines are free to call and open Monday to Friday 10.00am-4.00pm
National LGBT+ Domestic Abuse Helpline 0800 999 5428
LGBT+ Hate Crime Helpline 0207 704 2040
National Conversion Therapy Helpline 0800 130 3335
The Beaumont Society
The Beaumont Society operates a national information line providing help and support for the transgender community. This information line contains the telephone numbers of all the societies regional organisers who are available to speak to for advice.
Tel: 01582 412220 24/7, 365 days a year
Web: https://www.beaumontsociety.org.uk/contact.html
Mermaids
Mermaids supports transgender, nonbinary and gender-diverse children and young people their 20th birthday, as well as their families and professionals involved in their care. They also offer web chat support to students up to the age of 25. Calls to Mermaids are confidential and any details recorded will not be shared with a third party.
Tel: 0808 801 0400 - Open Monday to Friday, 9am to 9pm
Web: https://mermaidsuk.org.uk/contact-us/
Respond
A national helpline and support service for people with learning difficulties who are either victims or perpetrators of sexual abuse and other trauma, and for their carers. Issues covered include bereavement, abuse, bullying, relationship and sexuality issues.
Tel: 0808 808 0700 - Freephone helpline
Email: helpline@respond.co.uk
Web: www.respond.org.uk
ARC Safety Net Resources - Disability
A link to a range of national resources related to Hate Crime and disability. All resources are free to download and use
Web: https://arcuk.org.uk/safetynet/safety-net-resources/
Local Support Services
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Self-care and National Support Services
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support Services
Hull City Council Housing Options Team
If a person has nowhere to stay, are under threat of homelessness or it is not safe for them to remain in their current property they can ring the Housing Options Team for support:
Tel: 01482 612 040 Monday to Thursday - 9am to 5pm Fridays 9am to 4.30pm.
Tel (out of office hours): 01482 300 304
Web: https://www.hull.gov.uk/housing/homelessness/if-you-become-homeless
Address: The Wilson Centre, Alfred Gelder St, Hull HU1 2AG
Homeless Link - Doorstep of Hull
The service offers accommodation and homelessness support. Support includes help with claiming benefits, budgeting and other daily living skills. Referrals to specialist agencies as necessary, e.g. around drug or alcohol problems. Residents may move from communal units to self contained units during their stay.
The service accepts people aged 16+ and will accept self referral and referrals from any agency.
Tel: 01482 345006
Email: admin@doorstep.org.uk
Web: http://www.doorstep.org.uk/
Address: 151 Fairfax Avenue, Hull, East Riding of Yorkshire, HU5 4QZ
Self-care and National Support Services
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Website: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
Hull City Council Support for Carers
As well as involving you as a carer in the planning of support for the person you care for, we will make sure you can access the information and advice you need and offer you an assessment of your needs. You may also be eligible for support services in your own right if your caring role is having a significant impact on your life.
Tel: 01482 300 300
Web: Support for Carers | Hull (connecttosupport.org)
Email: socialservices@hullcc.gov.uk
Address: Hull City Council, HU1 2AA
Whether you have dementia, or you care for someone who has dementia, we are here to help you and guide you through your journey.
Tel: 07821519212
Alternative number: 01482 205755
Web: Butterflies - Memory Loss Support Group
Email: info@butterflies.org.uk
Address: 3rd Floor, Stonefield House, 16-20 King Edward St, Hull HU1 3SS
North Yorkshire Police - Herbert Protocol
The Herbert Protocol is an initiative introduced by West Yorkshire Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.
Carers, family members and friends can complete, in advance, a form recording all vital details, such as medication required, mobile numbers, places previously located, a photograph etc. In the event of your family member or friend going missing, the form can be easily sent or handed to the police to reduce the time taken in gathering this information.
Web: People with dementia at risk of going missing (Herbert Protocol) | North Yorkshire Police
Self-care and National Support Services
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Website: www.sane.org.uk
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Papyrus - Suicide Prevention Charity (Young People)
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
CALM
The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
Young Minds UK
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
Humber Teaching NHS Foundation Trust - Mental Health Response Service
This service is community-based and includes medical staff, nurses, social workers, occupational therapists, healthcare assistants and support workers. They provide telephone support and advice through the triage service, and offers crisis urgent and non-urgent assessments and intensive home treatment. As well as taking referrals from GPs and other health and social care professionals, people can also contact the service directly for support.
Tel: Adults 18 or over: 0800 138 0990 / Young people up to the age of 18: 01482 301701 (select option 2)
The service operates seven days a week, 24 hours a day.
Web: www.humber.nhs.uk/services/MHRS
Hull Let's Talk and the Improving Access to Psychological Therapies (IAPT) Service (Self referral or via GP)
Providing support to people with common and emotional mental health difficulties. Services range from self-help therapies, to psycho educational courses and one-to-one support. If you are registered with a Hull GP you can contact ‘Let’s Talk’. This is a service operated by City Health Care Partnership CIC which will offer you a face-to-face assessment to work through the support you may need.
You can contact Let's Talk on 01482 247111 (Office hours)and visit its website on www.letstalkhull.co.uk.
If you are registered with an East Riding GP you can self-refer to our Trust’s East Riding Emotional Wellbeing Service by calling 01482 335451 (Office Hours) humberews.co.uk.
You can go online to refer into the service by visiting https://iaptportal.co.uk/erew.html. You will be asked to complete some questionnaires on how you are feeling and provide some brief details about your problems.
If you are registered with an East Riding GP you can also access online Cognitive Behavioural Therapy (CBT) via ieso Online Therapy | Home (iesohealth.com).
Connect Well Hull
Connect Well Hull offers advice and will help individuals to access support and guidance on a range of issues, including:
- Helping with physical conditions or emotional difficulties
- Helping to feel more linked in with their community
- Helping on issues such as money, benefits or housing
- Helping people to get active and feel better
Tel: 01482 217670 (Office hours)
Web: Hull Community Navigation Service | Hull (connecttosupport.org)
or email: enquiries@connectwellhull.org.uk
Hull & East Yorkshire MIND
MIND offers support and information to anyone experiencing mental health difficulties.
Tel: 01482 240133
Email: info@heymind.org.uk
Andy's Man Club
Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment, online or in person, to talk about issues/problems they be have faced or are currently facing. Meets Every Monday at 7PM - Except Bank Holidays at:
The Airco Business Lounge, Airco House, Goulton Street, Hull, HU3 4DL.
Bonus Youth Performance Centre, Pickering Road, Hull, HU4 6TA
City of Hull Boxing Club, 222 Orchard Park Road, Hull, HU6 9BX
Hull College Craven Park, Poorhouse Lane, Hull, HU9 5HE
Wellbeing Centre, Country Park, Humber Bridge, Hessle, HU13 0LN
Email: info@andysmanclub.co.uk
Website: https://andysmanclub.co.uk/
Self-care and National Support Services
NATIONAL SERVICES
Migrant Help
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
- Accessing healthcare
- How to claim asylum
- Applying for asylum support including accommodation
- Notifying the Home Office if your circumstances change
- Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Web: http://www.migranthelpuk.org
Refugee Council
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Tel: 0207 346 6700 Office hours
Web: https://www.refugeecouncil.org.uk/
Translated health information for migrants
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
- How to register with a GP and book a COVID-19 vaccine
- COVID-19 vaccine information
- Flu vaccine information
- Infographics: Coronavirus overview and self-care
- Infographics: Migrants’ right to healthcare
- Keeping young people healthy
- Six steps to improve your wellbeing
Web: https://www.doctorsoftheworld.org.uk/translated-health-information/
Patients Not Passports
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Website: https://patientsnotpassports.co.uk/
Praxis
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Web: https://www.praxis.org.uk/
The Joint Council for the Welfare of Immigrants
JCWI provide free legal advice to asylum seekers and refugees at all stages of the legal process, including:
- Applications to the Home Office
- Entry Clearance
- Appeals
- Judicial Review
If you are in the UK without status and need free and confidential legal advice, call the helpline:
Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.
Web: https://www.jcwi.org.uk/
Local Support Services
Refugee Integration Service
The RIS offers individual support for new refugees in Barnsley, Bradford, Calderdale, Doncaster, Hull, Kirklees, Leeds, North East Lincolnshire, Rotherham, Sheffield, and Wakefield. The programme is helping new refugees learn how to access services and integrate with their communities. Includes health and wellbeing services. Includes health and wellbeing services.
Tel: 0113 378 8188 – Open Mon to Friday 9am-5pm
Email: admin@migrationyorkshire.org.uk
Website: Migration Yorkshire
Open Doors, Hull
Offering support to Refugees and Asylum Seekers in Hull. Services include:
- Voluntary Interpretation & Translation Service,
- Housing Destitute Asylum Seekers
- Job Search Assistance and Support.
- Befriending, advocacyand opportunities to socialise
- Basic spoken English classes
- Meals, used clothing and household items
Tel: 07986 314490 Open Monday - Thurs 10am - 2pm, Sat 10am-12pm.
Email: manager@open-doors.org.uk
Address: 91 Princes Avenue, Hull HU5 3QP
Web: https://open-doors.org.uk/
Humber Community Advice Services (H-CAS)
Provide support to minority ethnic community members who are socially and economically marginalised or deprived by delivering free, high quality independent advice and advocacy services on money/debt issues, housing, employment, benefits, community involvement, immigration, health and general well-being. Drop in services are still available but by appointment only.
Tel: 01482 224145 Office hours
Mob: 07914 635641
Email: info.hcas@gmail.com
Web: h-cas.org.uk
Hull Sisters
Hull Sisters provides a range of confidential advice and support services to enable minority and black women to gain knowledge and confidence. They address issues such as domestic violence, sexual violence, Female genital mutilation, forced marriage, threats of honour killings, discrimination, and their intersection with the criminal justice, immigration and asylum, health, low skill, welfare rights, homelessness, mental health, unemployment, and poverty.
Tel: 07539 321502
Email: sisters@hullsisters.org
Address: 183 Beverley Road, Hull, East Yorkshire HU3 1TY
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Loneliness in Older People
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
Reengage: https://www.reengage.org.uk/ works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Connect Well Hull
Provides appointments with Welfare Advisers and Wellbeing Co-ordinators in 27 locations across the city, including GP practices.
Wellbeing co-ordinators can assist you to access support and guidance including groups where you can try something new such as:
- Socialising
- Creative and cultural activities
- Support of management of your physical or emotional health needs
Plus ways to get active, including:
- Healthy living
- Dance
- Gardening
- Walking groups
- Wellbeing
- Exercise groups
Tel: 01482 217670 - 0800-1830 hours Monday to Friday and 0900-12.00 hours on Saturday
Web: Hull Community Navigation Service | Hull (connecttosupport.org)
or email: enquiries@connectwellhull.org.uk
Men in Sheds
Men's Sheds are community spaces for men to connect, converse and create, The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.
Tel: 01482 803700
For more information on the location and contact details for Men's Sheds in your local area see: www.meninshedshull.org
Local Shed
Men in Sheds Hull, The Pavilion, Oak Road Playing Fields, 786 Beverley Road, Hull, HU6 7EY – Opening Hours: Monday-Thursday 9am-3pm
Email: info@meninshedshull.org
Children's Centres
If you want to give your child the best possible start in life, there are a wide range of services at our Children's Centres across Hull that can help.
Our Children's Centres are here to support you and your family and offer the following services:
- Family Support
- Ante/Post Natal care via Midwifery Service
- Play & Activity Sessions
- Healthy Lifestyle Sessions
- Training Courses
- Baby Massage Classes
- Breastfeeding Support
- Support for families of children with SEND
- Stop Smoking Clinics
- FareShare Food Collections
- Us Mums Exercise Sessions for during pregnancy and the postnatal period
- Training, Benefit & Employment Advice – support and funding
- Integrated Day Care & support to access 2 Year Old funding
- Parenting Courses
- Volunteering Opportunities
- Home Safety
To find out more information on your local Children’s Centre, please visit www.hull.gov.uk/childrenscentres
Website: https://www.hull.gov.uk/children-and-families/family-support/childrens-centres
Self-care and National Support Services
If there is no immediate risk to the individual you may encourage them to contact:
Samaritans - (All age groups)
Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 116 123, open 24 hours a day, 7 days a week.
Papyrus - Suicide Prevention Charity (Young People)
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Textcare: sane.org.uk/what_we_do/support/textcare
Website: www.sane.org.uk
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
Tel: 0300 123 3393 9.00-5.00pm for information.
Website: https://www.mind.org.uk/
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing. They have clubs in locations all over Yorkshire and the Humber and there is a national online group for those outside of the catchment areas.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Website: https://andysmanclub.co.uk/
Mindwell
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Local Support Services
Humber Teaching NHS Foundation Trust - Mental Health Response Service
This service is community-based and includes medical staff, nurses, social workers, occupational therapists, healthcare assistants and support workers. They provide telephone support and advice through the triage service, and offers crisis urgent and non-urgent assessments and intensive home treatment. As well as taking referrals from GPs and other health and social care professionals, people can also contact the service directly for support.
The service operates seven days a week, 24 hours a day, for individuals (and their families/carers) who are registered with a Hull or East Riding GP.
Tel: Freephone 0800 138 0990 (Adult and Older People’s Mental Health Services) / 01482 301701 (option 2) or alternatively 01482 259400 (Young Peoples up to 18 years old Urgent Mental Health Care)
Web: www.humber.nhs.uk/services/MHRS
Child and Adolescent Mental Health Services (CAMHS)
The CAMHS Child Adolescent Mental Health Service (CAMHS) crisis team covers Hull and the East Riding and operates 24 hours a day, 7 days a week.
This service is for young people (under 18) who are in crisis experiencing emotional distress and are struggling to cope.
Crisis Team Tel: 01482 303 688 (Mon-Friday 9am-5pm exc Bank Holidays). Outside office hours, please call 01482 301 701 (option 2) or 01482 259400.
Website: https://www.humber.nhs.uk/Services/camhs-crisis-team.htm
Samaritans Hull Branch
Tel: 116 123 (this number is free to call) or 0330 094 5717 (local call charges apply) - Available 24 hours a day, seven days a week.
Email: jo@samaritans.org
Website: https://www.samaritans.org/branches/hull-samaritans
PLEASE NOTE: The above telephone number and Email address are only to be used by those in distress and requiring help - for any other queries, please contact the national office on 0208 394 8300 or admin@samaritans.org
Visit our branch: 75 Spring Bank, Hull HU3 1AG
**Due to the current Covid restrictions, unfortunately we are unavailable to offer face to face appointments. Our phone lines are open 24 hours a day**