Simple Signposting to Better Health and Wellbeing

Self-care and National Support Services

Self Care

Register for priority service from your energy supplier

You might be able to get extra support from your energy supplier by signing up to the priority services register if you:

• are disabled or seriously ill
• are recovering from an injury
• have mental health problems
• don’t speak or read English well
• have children under 5, or are pregnant
• have reached your state pension age
• are in a vulnerable situation

Benefits of priority service can include free energy saving advice.  A password protection scheme to protect you from cold-callers.  Your meter moved free of charge if it’s hard for you to use or read.  Bills sent to a relative, carer or friend to help you check them. You might also get advance notice if your supply is going to be interrupted, priority re-connection if your supply is interrupted.  You may also get annual gas safety checks.  Find out more on the Ofgem priority services register website.

To find out if you’re eligible to join the priority service register, speak to your energy supplier.

If you don't know who your current gas and electricity supplier is, this can be checked by contacting:

• For Gas - Meter Point Reference Line - 0870 6081524
• For Electricity - Northern Powergrid - 0845 0707172

Energy suppliers priority service

• British Gas
• EDF
• E.ON Next
• Northern Powergrid

Pension Credit Toolkit

Use this collection of materials to help older people understand how they could get Pension Credit.

 This toolkit is for anyone who works with pensioners. Use it to help older people understand how they may get extra money every week by:

• increasing understanding in your organisation
• helping your customers find out if they could get Pension Credit

The toolkit contains:

• guidance to help you understand Pension Credit
• information to help you support someone applying for Pension Credit
• common reasons why pensioners don’t claim
• ideas for events and dealing with the media
• useful contacts

The Pension Credit toolkit can be accessed here: Pension Credit toolkit - GOV.UK (www.gov.uk)

Apply for energy bill discounts and benefits

See if you are be eligible for three heating related benefits:

• One-off £150 discount off your electricity bill with the Warm Home Discount Scheme. 

• If you’re eligible, your energy supplier will apply the discount to your bill. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.

  This should be paid direct to you if you receive the Guarantee Credit element of Pension Credit or are on a low income and have high energy costs.

  You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.

  To find out if you qualify you contact your energy supplier directly.

• £200 or £300 to help you pay your heating bills for winter 2024 to 2025 with the Winter Fuel Payment. You may be eligible if you or your partner get certain benefits. You will not get the extra Pensioner Cost of Living Payment given in 2022 and 2023. It stopped in winter 2023.
• Extra help if temperatures fall below a certain level with the Cold Weather Payment.

Struggling to pay for your gas and electricity?

The price of gas and electricity has increased greatly over recent weeks. If you are worrying about what to do, did you know that there is support available to help you during this time?

You can contact your supplier, to discuss ways to help pay what you may owe. This should be made affordable to you based on your budget. Your energy supplier may have support funds available.

British Gas - British Gas Energy Trust

• They offer a number of schemes to help people who are in arrears. You do not need to be a British Gas customer to apply.

Octopus Energy - Octo Assist Fund

• To apply you would need to be an Octopus Energy customer and are currently struggling with your bills.

OVO - OVO Energy Fund

• You have to either be an existing OVO customer or previous customer. This is designed for people in debt of over £150 and unable to pay their bills

Scottish Power - Scottish Power Hardship Fund

• If you are an existing customer of Scottish Power and having difficulties paying your bills you may be able to get additional support.

National Energy Action - NEA – 0800 3047159 Monday to Friday 10am to 12pm. 

• A charity who specialise in assisting people with help with energy debt.  Giving benefits advice and making the most of your income. Support with gas and electricity accounts including fuel debt and switching suppliers and helping with energy efficiency.  They can also help you apply for trust fund money, Water rates, Warm Home Discount and Priority Services Register details.

If you need extra financial support, you can contact:

Money Advice Service - 0800 1387777 

National Debtline - 0808 8084000

Citizens Advice - 0808 2231133

Step Change - 0800 1381111 

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Preparing for Colder Weather

• From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
• Tips for staying warm and well this winter

The UK Health Security Agency has advice on staying well in the cold weather, covering issues such as financial help, healthy lifestyle, flu jabs and heating.

• Cold Weather Alerts will keep you safe and well this winter by keeping you informed

The Cold Weather Alert operates in England from the 1 November to 31 March every year, in association with the UK Health Security Agency (UKHSA). The alerts give you advanced warning of adverse weather conditions that could have a significant effect on your health and well-being, enabling you to take extra precautions to keep safe and well. Sign up here.

Local Support Services

Home Plus (Leeds)

Home Plus (Leeds) is a new service aimed at enabling and maintaining independent living through improving health at home, helping to prevent falls and cold related health conditions.

Tel: 0113 2406009

Green Doctor

Groundwork’s Green Doctors offer free, impartial advice to help individuals take control of their bills, save energy where possible in the home, and access other services and initiatives available.

Web: Green Doctor - Groundwork

Self-care and National Support Services

NATIONAL SUPPORT

Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?

• Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
• Cutting back on the booze can be a really effective way to improve your health, boost your energy, lose weight and save money.  Any reduction in the amount you drink every week will be beneficial – and with the right help, it's easier than you think. Download the 'Drink Free Days' app to update and track your drink-free days, get simple and practical tips to help you control your drinking, receive reminders and celebrate milestones.
• Get further information from NHS Choices www.nhs.uk

SELF CARE 

Further tips on cutting down

Make a plan
Before you start drinking, set a limit on how much you're going to drink.

Set a budget
Only take a fixed amount of money to spend on alcohol.

Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.

Take it a day at a time
Cut back a little each day. That way, every day you do is a success.

Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.

Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.

Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.

Take a break
Have several drink-free days each week.  

Local Support Services

Forward Leeds

Forward Leeds is the alcohol and drug service in Leeds for adults, young people, and families. They offer a range of services from three main hubs: City Centre, Seacroft and Armley. They have a hospital in-reach team, and staff visit several GP surgeries and Health Centres across the city.

There is also the 5 Ways Recovery Academy for those in recovery from an alcohol or drug misuse issue.

Tel: 0113 887 2477

Web: https://www.forwardleeds.co.uk/

 

Self-care and National Support Services

National Support Services

Citizens Advice Bureau

Citizens Advice Bureau provides support with welfare benefits, debt management, housing, employment issues, and utility bills and more. They assist with benefit applications, challenges, and housing-related matters such as eviction prevention and tenant rights. Additionally, they offer guidance on debt management, employment rights, and energy efficiency, assisting individuals navigating complex financial and legal challenges.

Tel: 0800 144 8848

Webpages:

Benefits - Benefits - Citizens Advice

Housing - Housing - Citizens Advice

Help with debt - Help with debt - Citizens Advice

Employment and Support Allowance (ESA) - Employment and Support Allowance (ESA) - Citizens Advice

Make your home more energy efficient - Make your home more energy efficient - Citizens Advice

Get help with the cost of energy efficiency - Get help with the cost of energy efficiency - Citizens Advice

Government support - GOV.uk

GOV.uk provides financial assistance and support services in the UK. This includes the administration of welfare benefits such as Universal Credit, Jobseeker's Allowance, Employment and Support Allowance, and Disability Living Allowance. The platform offers information and resources for managing finances, understanding pensions, and accessing various government support programs.

Additionally, GOV.uk provides guidance on tax credits, housing benefits, and financial aid for families and individuals in specific circumstances. 

Benefits: Benefits - GOV.UK (www.gov.uk)

Employment and Support Allowance (ESA): You can apply if you have a disability or health condition that affects how much you can work.

Web: Employment and Support Allowance (ESA): Overview - GOV.UK (www.gov.uk)

Apply for Universal Credit: Universal Credit: What Universal Credit is - GOV.UK (www.gov.uk)

Emergency Financial Assistance: Emergency Financial Assistance (publishing.service.gov.uk)

Winter Fuel Payment:
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills.

The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.

Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)

Department of Work and Pensions (DWP)

DWP is responsible for providing support and services related to welfare, pensions, and employment.

Financial Hardship Support:

In cases of immediate financial hardship, you may be eligible for hardship payments. Speak to the DWP or Contact your local Jobcentre for information on how to apply.

You can usually only get a hardship payment 15 days after your JSA payment was stopped.

You’ll be able to get your hardship payment straight away if you’re considered ‘vulnerable’ by the Jobcentre. This means you or your partner:

• is responsible for a child or young person
• is pregnant, disabled or a carer
• is homeless
• is under 18
• is under 21 and has recently been looked after by the local authority
• has a chronic medical condition
• has a long-term mental impairment - this includes mental health conditions (such as depression), cognitive impairments (such as dementia) and learning disabilities (such as downs syndrome)

You’ll have to show proof, for example a letter from a doctor or a benefit letter.

Benefits: Benefits - GOV.UK (www.gov.uk)

Applying for a Discretionary Housing Payment: Applying for a Discretionary Housing Payment - GOV.UK (www.gov.uk)

StepChange Debt Charity

StepChange Debt Charity offers free and confidential debt advice, helping individuals create realistic budgets and negotiating with creditors to freeze additional costs. They assist in setting up Debt Management Plans for structured debt repayment. In cases of severe financial distress, StepChange provides insolvency advice. Online tools and resources, including budgeting calculators, are available. The charity emphasises ongoing support and financial education to empower individuals for a secure financial future.

StepChange Debt Charity can provide guidance if the cessation of benefits has led to financial difficulties.

Web: StepChange Debt Charity - Free Expert Debt Advice.

Life, money and budgeting: Your Personal Situation. Debt & Money Advice. StepChange

Coping with the rising cost of living

Are you struggling to pay your energy bills? If you're on a low income, find out if you're entitled to:

One-off payments to support people with the rising cost of energy bills: Coping With The Cost Of Living. Debt Advice. StepChange

Grants and funding to pay for energy bills: Grants And Funding To Pay For Energy Bills. StepChange

Government help with gas and electricity bills: Government Help With Gas & Electricity Bills. StepChange.

National Debtline

National Debtline is a debt advice charity run by the Money Advice Trust. They offer a free and confidential debt advice service. They have helped millions of people with their debts. They'll talk through options and give clear advice on how to take back control.

Tel: 0808 808 4000 or Live webchat
(Between Monday to Friday 9am-8pm and on Saturdays 9.30am-1pm)

Web: Debt advice | Free debt advice | National Debtline
Cost of living hub: Cost of living library | National Debtline

To find out more advice and information on specific topics visit the Fact Sheet Library.

Web: Fact sheet library | National Debtline

 

The Money Helper Service (Government backed service)

Free and impartial money advice, set up by government:

• Advice and guides to help improve your finances
• Tools and calculators to help keep track and plan ahead
• Support over the phone and online

Tel: 0800 1387777

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Web: https://www.moneyhelper.org.uk/en

Turn2us

Turn2us is a national charity offering information and practical help to people facing financial insecurity.

Apply for a charitable grant: Charitable grants can be given as money, products or services and don't have to be paid back.

Search for charitable grants Or contact Turn2us who can provide free financial advice and support to people in the UK in crisis.

Call the free helpline: 0808 802 2000 (Monday to Friday, 9:00am - 5.30pm)

Web: Turn2us Grants Search

The Trussell Trust

Find your local Trussell Trust food bank, their contact details and opening times.

If you're struggling to afford the essentials or need advice and support you can call one of our free helplines.

Web: Find a Food Bank - The Trussell Trust

No Recourse to Public Funds Network

Other National Support

Mental Health

Please refer to the Mental Wellbeing MECC page for further support.

Web: MECC Link

National Domestic Violence Helpline

The National Domestic Violence Helpline, established in partnership between Women's Aid and Refuge, provides immediate and confidential support to individuals facing domestic abuse in the UK. Those in need can access expert advice, emotional support, and information on available resources, guidance on safety planning, and information about local services, including refuge accommodation.

The free 24 hour helpline: 0800 9995 428

Drugs and Alcohol

For alcohol support please refer to the Alcohol MECC page for further support.

Web: MECC Link

Homelessness

Please refer to the Housing and Homelessness MECC page for further support.

Web: MECC Link

Local Support Services

'Help with the Cost of Living' websites for your Local Authority area are listed below.  These provide a valuable source of information on some of more localised support arrangements for where you live.

Local Support Services

Cost of Living Leeds

Together Leeds: The significant rise in the cost of living is a concern for everyone, and we're doing what we can to offer help and support. Single point of access to a full range of support and advice.

Tel: 0113 222 4444

Web: Together Leeds

Financial Advice and Debt Management

Citizens Advice Leeds

Telephone and digital help and advice on a range of subjects including benefits, debt, employment and housing.

Tel: 0808 278 7878

Web: Citizens Advice Leeds - Citizens Advice Leeds

Address: Oxford House, Oxford Row, Leeds, LS1 3BE

The Leeds Money Information Centre

The Leeds Money Information Centre website brings together all of the organisations and agencies in the city that offer free help and advice on money, debt, budgeting, reducing bills and affordable loans. There is even a handy mapping tool below to show you where all of the organisations are located.

Web: Welcome to the Money Information Centre (leeds.gov.uk)

Money Buddies

Self-care and National Support Services

National Support Services

Dementia Connect 

Dementia Connect, Alzheimer's Society's dementia support service, is free, easy to access, and puts you in touch with the right support. From local help to phone and online advice. 

Alzheimer’s Society’s dementia advisers can support you directly by phone or face to face, as well as connect you to a range of local services.

Web: Dementia Connect for healthcare professionals | Alzheimer's Society (alzheimers.org.uk)

 

Dementia Toolkit

This set of resources is based on research, and the expert experiences of people with dementia and their carers.

Web: Living with Dementia Toolkit

 

The NHS

It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP. 

Web: https://www.nhs.uk/conditions/dementia/diagnosis/

 

The Alzheimer's Society

Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.

Web: https://www.alzheimers.org.uk/

The dementia guide: Living well after your diagnosis

Caring for a person with dementia: A practical guide

Tel: Dementia Connect Support Line: 0333 150 3456

 

Other Key links

Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses):  0800 888 6678

Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: carers@tidecarers.org.uk

Carers UK- Making life better for carers: Telephone: 020 7378 4999

 

Self Care

We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.

Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.

For good heart health:

• don’t smoke
• keep cholesterol and blood pressure under control
• be active and exercise regularly
• maintain a healthy weight
• eat a healthy balanced diet
• drink fewer than 14 units of alcohol per week.

Web: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/

Herbert Protocol

The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing. 

Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided. 

West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander

South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)

North Yorkshire Police - People with dementia at risk of going missing (Herbert Protocol) | North Yorkshire Police

Humberside Police - The Herbert Protocol | Humberside Police

Please see below for more information and contact details in your local area. 

Local Support Services

Leeds wants to be a dementia friendly place, where people can live well with the condition, be open about it, and stay well and active.

There is help and support available, so you don’t have to face dementia alone

http://www.leeds.gov.uk/dementia  

Deep - Up and Go Leeds

Up and Go was formed by people with dementia who are involved in projects at Leeds Playhouse and Leeds City Council’s Peer Support Service for people living with dementia. We are supported by staff from both organisations and Dementia Friendly Leeds (Leeds Older People’s Forum).

We have consulted on issues including public transport and academic research design and are regular consultees on dementia-friendly performances and arts events, both locally and nationally.

Tel: 0113 244 1697 

Touchstone - BME Dementia Service 

Touchstone BME Dementia service is still open and providing much needed support to people with dementia and their families. We know that older people are at great risk during the COVID19 pandemic and these are worrying times for people living with dementia and their families.

Tel: 0113 219 2727 

Carers - Supporting Unpaid Carers

Carers deliver confidential one to one and group support that helps carers keep on caring. They are based in the centre of Leeds, and also offer support in local communities, over the phone and online.

Carers Leeds works in partnership with community groups, local businesses and third sector organisations to give carers in Leeds a network of support that covers general and specialist carers issues.

Tel: 0113 380 4300 

Alzheimer's Society 

Living with dementia at any time brings challenges. Coronavirus is making daily life much harder. But you're not alone. If you need support and advice, we are here for you.

Tel: 0113 231 1727

Leeds Young Carers Support Service 

We provide specialist information, advice and support for young carers, their families and the organisations and staff working with them. Our overall aim by doing so is to improve the wellbeing of young carers in Leeds.

Self-care and National Support Services

Self Care

There is a wealth of information and ways to prevent falls on the following websites

• Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide

• Age Uk - Information on falls prevention, exercise classes and handyman services in some areas.  Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/

• The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors

• Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
  • having a sight test if you're having problems with your vision, even if you already wear glasses 
  • having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
  • requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
  • advice doing exercises to improve your strength and balance (try some exercises for older people)

• NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/

Local Support Services

Active Leeds for Health - Falls Prevention (leeds.gov.uk)

Active Leeds offer a programme of activities for people at the risk of falls. These 'Strength and Balance' sessions are designed to improve strength, balance and co-ordination for people with low mobility. The progressive sessions involve a mixture of chair based exercises and standing strength and balance exercises.

Tel: 0113 3783680 

 

 

Self-care and National Support Services

If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:

• Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
• Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
• Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.

Support for gambling harms

Share sources of information and support appropriate to the person’s requests. These can include:

Chapter One

Chapter One is an information and support hub for everyone affected by gambling.

This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.

Website: https://www.chapter-one.org/

*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.

Free and confidential support is available from NHS specialists

NHS Northern Gambling Service

This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.

Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.

Website: Home - NHS Northern Gambling Service

Other Support services

National Gambling Helpline and Support

The National Gambling Helpline provides advisors who are available 24/7 online or via the telephone. They can signpost you to a range of confidential and free support services, such as counselling and therapy, as part of the National Gambling Support Network.

You can speak to an advisor or refer yourself to the National Gambling Support Network by contacting 0808 8020 133.

The National Gambling Helpline and Support Network is commissioned by the charity GambleAware, which receives voluntary donations from the gambling industry.

Website: https://www.begambleaware.org/ngsn

Peer support: Gamblers Anonymous

Gamblers Anonymous is described as a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.

Gamblers Anonymous operates local meetings of people who are affected. Each local group operates slightly differently. It is not a ‘treatment’ option, as it is not a registered mental health support service, but some have found Gamblers Anonymous meetings helped them to stop gambling.

Website: https://www.gamblersanonymous.org.uk

Peer support: GamLearn

The Gambling Lived Experience and Recovery Network supports and empowers those who have experienced gambling-related harm.

Website: https://www.gamlearn.org.uk/

Peer support: GamFam

GamFam is a charity empowering individuals and families to reduce the impact of gambling harms and move towards a more positive future. GamFam offers free online peer support, including structured peer support groups for affected others and separate groups for those directly in recovery.

GamFam have created an opportunity for anyone affected by gambling harms to share experiences in a safe space, with no fear of judgement. Structured peer support groups provide information and support to help those affected learn and understand about gambling disorder.

GamFam is not a clinical service, it is an organisation that has lived experience at the heart of everything they do. Following a referral someone will reach out within a maximum of 24 hours with access to a group usually within a week.

Online Referral Form: GamFam Referral Form (office.com)

Gambling with Lives

A charity set up by families bereaved by gambling that provides support, raises awareness of gambling disorder’s devastating effects, and campaigns for change.

Website: https://www.gamblingwithlives.org/

Blocking tools and self-exclusion

Physical premises:

See Chapter One for guidance on how to self-exclude from physical gambling venues.

Online tools:

Gamstop
Signing up stops someone being able to use gambling websites and apps for 6 months, 1 year or 5 years.
https://www.gamstop.co.uk/

Gamban
Signing up blocks access to gambling websites and apps on your devices.
https://gamban.com/

Gambling Commission
Information on how to block gambling payments with your bank.
https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions 

Avoiding marketing

Visit account settings with gambling operators to unsubscribe from marketing emails.

Support with debt/financial concerns

If you have got into difficulty with money - these services can offer advice:

Citizens Advice - 0300 330 1313 - www.citizensadvice.org.uk

StepChange Debt Remedy - 0800 138 1111 - www.stepchange.org

*see this helpful guide for information about language and gambling harms:

Language guide by ecgmca - Issuu

Local Support Services

If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:

• Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
• Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
• Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.

Support for gambling harms

Share sources of information and support appropriate to the person’s requests. These can include:

Chapter One

Chapter One is an information and support hub for everyone affected by gambling.

This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.

Website: https://www.chapter-one.org/

*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.

Free and confidential support is available from NHS specialists

NHS Northern Gambling Service

This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.

Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.

Website: Home - NHS Northern Gambling Service

Self-care and National Support Services

Self Care

NHS Better Health - Lose Weight

Lose weight - Better Health - NHS (www.nhs.uk) – information and advice, and links to offers from approved partners

NHS Weight Loss Plan app, a 12-week programme following NHS advice on losing weight safely. Available from the App Store and Google Play. To find out more you could watch our app demo

Healthy Steps email programme:

Healthy Steps is a budget-conscious email programme designed to encourage families to take steps to improve their health and wellbeing. ​It provides regular reinforcement and feedback to help families set and achieve goals. Particular focus on lower income families with children aged 5-11​.

The programme invites families/parents/carers to complete a quiz, leading to a recommendation of the best NHS approved health options for your family. There are currently three on offer: sugar reduction, 5 A Day or planned cooking​. Those who sign up will get eight weekly emails with hints and tips on their chosen theme, as well as weekly challenges. Built-in feedback loops means that they will also be provided reinforcement and encouragement after set-backs to help them in their journey through Healthy Steps.

Local Support Services

Leeds Adult Weight Management Pathway

Detailed information on weight management support in Leeds.

Website: Leeds Health Pathways (leedsth.nhs.uk)

NHS Digital Weight Loss App

A free NHS weight loss plan is available to download from Digital Weight Loss App.

Download the free NHS Weight Loss Plan: Lose weight - Better Health - NHS (www.nhs.uk)

NHS Digital Weight Management Programme

The NHS Digital Weight Management Programme should be the default option for people with hypertension and/or diabetes with a BMI >30

Website: NHS England » The NHS Digital Weight Management Programme

National Diabetes Prevention Programme Healthier You (NDPP)

The primary service for patients when non-diabetic hyperglycaemia is identified. Women with Gestational Diabetes can also be referred to NDPP.

Website:  Healthier You | Diabetes Prevention Programme (preventing-diabetes.co.uk)

Specialist Weight Management Service

The Specialist Weight Management Service offers support for people living with more complex obesity. Referrals are GP only via System1/EMIS. There is also some useful practical tips and advice for a healthier weight on their webpage. 

Website: LCH Weight Management (leedscommunityhealthcare.nhs.uk)

Self-care and National Support Services

If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.

Whilst there are some amazing national services available, we recommend a local first approach.  A list of local services can be found at the foot of this text

Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.

This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.

Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.

Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/

Not sure which local authority area to choose?  If you know a postcode you can check which local authority area here.

Local Support Services

Leeds Housing Options

If you are homeless, at risk of homelessness or need somewhere to sleep tonight you may call this number for support. This includes advice for young people, people leaving hospital or leaving prison.

Tel: 0113 222 4412 (Weekdays, 9am - 5pm​​, except Wednesdays when we're open from 10am)

Tel (out of hours): 07891 273 939

Email housing.options@leeds.gov.uk

Website: https://www.leeds.gov.uk/housing/homeless-or-at-risk

 

Self-care and National Support Services

Give reassurances that there are lots of sources of support

If you are worried that this person is in crisis, please see section for Suicide Prevention

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 4141

Text: 07860039967

Email: pat@papyrus-uk.org

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

SELF CARE 

• Encourage the person to contact their GP. Their GP will be able support the person in many ways

• Mind 'The charity for better mental health' has an extensive range of self help resources available

• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
• For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service.  They talk through any issue with you and offer support, advice and signposting.
• Quell - Free, safe and anonymous mental wellbeing support for adults across the UK
• Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
  

Better Health - Every Mind Matters

Better Health Every Mind Matters website​. NHS-assured information & advice on common mental wellbeing concerns: anxiety, stress, low mood & poor sleep​

Tips to manage mental wellbeing based on Mind’s ‘5 ways to wellbeing’. 

Plus self-help CBT techniques section​ Life’s challenges - practical tips on dealing with drivers of poor mental health eg coping with money worries and job uncertainty, maintaining healthy relationships and loneliness​

The Mind Plan – free, personalised plan. Answer 5 quick questions on how you’ve been feeling over the last 2 weeks and you’ll get recommendations on practical self-care actions that could help. You can customise the plan and get it emailed to you​

​Free email support programmes – complete the Mind Plan to sign up for regular emails with further tips on building wellbeing actions into everyday life, or go to the “anxiety” page to sign up for a tailored email programme with expert advice and practical tips to help deal with anxiety

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619

Web: https://www.combatstress.org.uk/help-you

Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)

Web: http://www.pandasfoundation.org.uk/

Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 808 4994 (Freephone)
• Web: http://www.themix.org.uk/

For Parents

YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving.  They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.

Web: https://youngminds.org.uk/

Talk about the Five Ways to Wellbeing.  The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.

1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.

• As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
• Can you think of connections that you would like to make or remake?

2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.

• What activities do you engage in on a regular basis? How would I like to develop this?
• Are there any minor adjustments you can make in your life that can help you to be more active?

3. Take Notice -  Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends. 

• How can you practice slowing down and pausing more often?
• What difference will incorporating this into your daily life make?

4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving. 

• What would you like to learn about? What interests you? What do you value? What would you find useful?
• What do you need to do to make learning something you look forward to?

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in. 

• Do you notice what it’s like for you when you give to others?
• What else could you give others that you hadn’t thought of before?

Local Support Services

In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.

Mindwell Leeds (Adults)

MindWell is the single 'go to' place for information about mental health in Leeds. It provides quick and easy access to up-to-date information for anyone living or working in Leeds, including GPs and other professionals.

Website: https://www.mindwell-leeds.org.uk/

MindMate (Children and Young People)

If you’re a young person, MindMate can help you understand the way you’re feeling and find the right advice and support

• Mental wellbeing page - ‘What’s in Leeds for me?’– services etc. useful for professionals and carers https://www.mindmate.org.uk/im-a-young-person/whats-in-leeds-for-me/

• Mental wellbeing page - Professionals section with resources: https://www.mindmate.org.uk/im-a-professional/

West Yorkshire 24 Hour Mental Heath Helpline

The West Yorkshire helpline provides confidential support, advice and information for anyone who is concerned about their mental health, or is worried about a family member or someone they care for on 08001830558 (freephone).

Dial House at Touchstone

Dial House @ Touchstone offers support and sanctuary for people from Black and Minority Ethnic backgrounds.

It’s open every Tuesday and Thursday evening from 6pm to 12am, offering support and social time, and Monday evenings 6pm to 11pm for social time.

To make an appointment or a referral, call 0113 249 4675 or text 07763 581 853.

Andy's Man Club

Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.

Meets Every Monday at 7PM - Except Bank Holidays at the Leeds College of Building, North Street, Leeds, LS2 7QT

Web: http://andysmanclub.co.uk/where-we-meet/

Linking Leeds

Linking Leeds is a city-wide social prescribing service for people in Leeds aged 16 year and over and supports people to access a range non-medical services and activities in their local area. It’s tailored to the individual and connects them to services that help them feel better and live healthier lives. Social isolation, emotional issues or wellbeing concerns can cause all sorts of conditions including anxiety, depression, stress and many more conditions.

Web: Linking Leeds - Social prescribing for practical or emotional problems

Self-care and National Support Services

National Support

Do you think you would benefit from some further support to spend more time in Nature and Greenspaces?

Nature and Mental Health

• Thriving With Nature | Mental Health Foundation Guide containing suggestions for seasonal activities to help people engage with nature, and personal stories.
• Walking with Nature: Notice three good things - Paths for All | Paths for All Connect with nature on your walks by noticing three good things in nature. Free Guide.
• Natural Environment- National Academy for Social Prescribing | NASP Helping People Connect with Nature for Better Health and Wellbeing  
• Bring people closer to nature | The Wildlife Trusts Materials and resources available and offer a Wellbeing Through Nature course

Nature and Physical Activity

• Parkrun UK Free, weekly events around the country. Events are in parks and open spaces. Walk, run, jog, volunteer or spectate.
• Places to visit | Yorkshire Wildlife Trust (ywt.org.uk) Discover Nature reserves near you. Includes address/map, accessibility and difficulty levels.  
• Home | National Trust Ideas for days out, parks, discover and learn about nature

Nature and Community

• Social Farms & Gardens | (farmgarden.org.uk) UK wide charity supporting communities to farm and garden.
• Ramblers Bringing people together to enjoy walking and outdoor pursuits. Includes Walking for Health and Wellbeing walks.
• Wildlife Actions - Quick Wins for Wildlife.pdf (ywt.org.uk) Things you can do at home/in your community to connect with nature.

Nature and Conservation 

• The RSPB Wildlife Charity: Nature Reserves & Wildlife Conservation Find a place to visit with birds and wildlife.
• TCV | The Conservation Volunteers Connecting people and greenspaces on their doorsteps

Can you think of opportunities that you may have to connect with and spend time in nature? Suggestions include: 

Outdoor: 

• Walks in nature
• Bird watching
• Conservation volunteering
• Green gym
• Volunteering for local charities – nature based, animal-based
• Gardening, growing and horticulture activities
• Art and nature – creative activities
• Watching nature
• Visiting nature and local greenspaces
• Open water swimming
• Horse riding
• Cycling

Indoor: 

• Decorate with plants and flowers. Use of window-sills, side-boards, and hanging plants from above can bring a welcome burst of green and colour indoors.
• Use natural textiles around the home to create a more natural feel.
• Grow herbs on window-sills. Most supermarkets sell a range of herbs or try growing from seed. Most herbs just need sunlight and moisture.
• Do a nature table. Decorate a focal point e.g. a crate or box with natural objects.
• Listen to nature sounds such as birdsong and sea waves. Use apps like Spotify or Alexa to listen to a mixture of sounds. RSPB have a ‘Birdsong’ radio app.
• Let natural light in and open windows.
• Watch nature documentaries and films.
• Use the colour green as much as you can. It is calming and soothing.
• Do seasonal displays e.g. leaves and conkers in the autumn and consider doing artwork with a nature theme.

Local Support Services

Leeds Green Activity Provider Network

The Leeds Green Activity Provider Network (LGAP) connects organisations in Leeds offering nature-based activities to enhance health and well-being. 

Includes an interactive map to find green activities near you.

Web: Leeds Green Activity Provider Network (lgap.co.uk)

The Conservation Volunteers - Skelton Grange Environment Centre

Skelton Grange Environment Centre offers outdoor learning, volunteering, and play activities in Leeds. Services include educational visits for schools, outreach sessions, conservation volunteering, training, and fun events for all ages. The centre also hosts a Green Gym, holiday bushcraft skills for kids, and adult courses. Additionally, the centre is available for hire for events and conferences.

Web: Skelton Grange Environment Centre | The Conservation Volunteers (tcv.org.uk)

The Conservation Volunteers - Hollybush Conservation Centre

Hollybush Conservation Centre offers a variety of activities, including volunteering, Green Gym sessions, wildlife walks, and natural craft activities. The centre hosts educational courses, a café with homemade food, a garden, and a shop selling plants and woodwork products.

They also run group activities for adults with learning disabilities and carry out environmental conservation work for public and private landowners.

Web: Hollybush Conservation Centre | The Conservation Volunteers (tcv.org.uk)

Hyde Park Source

Hyde Park Source offers community gardening, outdoor education, and creative building projects in Leeds. They provide opportunities to improve local green spaces, learn new skills, and enhance health and well-being.

Activities include gardening sessions, environmental education for schools, and designing community spaces. The organisation also focuses on movement building, supporting people to engage in environmental and community action.

Web: Home (hydeparksource.org)

The Leeds Ecosystem, Atmosphere & Forest Centre - Leeds University research on urban greenspace

The Leeds Ecosystem, Atmosphere & Forest (LEAF) Centre highlights the importance of urban green spaces, such as gardens, parks, and woodlands, for health and well-being. These spaces improve physical fitness, reduce depression, enhance air quality, store carbon, and mitigate climate change. They also reduce flood risks and provide vital habitats for wildlife. LEAF promotes creating and maintaining sustainable urban environments.

Web: Green Space | Leeds Ecosystem, Atmosphere & Forest (LEAF) Centre

Self-care and National Support Services

Self-Care - Adults

Healthy brushing advice: (Click here for further information)

• brush at least twice daily, last thing at night and at least on one other occasion with a fluoridated toothpaste
• spit out after brushing and do not rinse (Spit, Don’t Rinse!), to maintain fluoride concentration levels
• use fluoridated toothpaste (1,350-1,500ppm fluoride)

Eat Well (See Act section of MECC Link – Healthy Eating)

Quit Smoking (See Act section of MECC Link - Smoking)

Reduce your Alcohol intake (See Act section of MECC Link - Alcohol)

Finding a dentist

Routine dental care:

• The NHS website enables you to find local NHS services, including dentists. You will need to contact the dental practice directly and check whether they are currently accepting NHS patients

Urgent dental care:

• call your dentist: some practices offer appointments at short notice
• if you don't have a dentist, find one using NHS 111

Self-Care Children

Healthy brushing advice: (Click here for further information)

• brush at least twice daily, last thing at night and at least on one other occasion with a fluoridated toothpaste
• spit out after brushing and do not rinse (Spit, Don’t Rinse!), to maintain fluoride concentration levels
• use fluoridated toothpaste:
  • Children aged up to 3 years: use a smear of toothpaste containing no less than 1000 parts per million fluoride
  • Children aged over 3 years use a pea size amount of fluoride toothpaste containing 1350 -1500 parts per million fluoride

Try and keep within the recommended intake of free sugars which is no more than:

• 19g (5 sugar cubes) per day for 4 to 6 year olds
• 24g (6 sugar cubes) per day for 6 to 10 year olds
• 30g (7 sugar cubes) per day for 11 years and older

Finding a dentist

Routine dental care:

• The NHS website enables you to find local NHS services, including dentists. You will need to  contact the dental practice directly and check whether they are currently accepting NHS patients
• Take your child to the dentist when their first teeth come through
• Take your child with you when you visit the dentist, so they may receive preventive dental care

Urgent dental care:

• call your dentist: some practices offer appointments at short notice
• if you don't have a dentist, find one using NHS 111

Local Support Services

Emergency dentists in Leeds

For information on how to access dental treatment in an emergency of a dentist out of hours:

Web: Emergency dentists in Leeds - Leeds Teaching Hospitals NHS Trust (leedsth.nhs.uk)

Leeds Community Healthcare NHS Trust - Leeds Smiles

Information and resources on how to look after your children’s teeth.

Web: Leeds Community Healthcare NHS Trust - Leeds Smiles

 

Self-care and National Support Services

 Self Care

Get Active - Better Health

The 'Get active - Better Health' - NHS (www.nhs.uk) - website includes access to free online exercise routines you can do at home and offers from approved partners

Active 10 walking app - track your walking habits to increase the number of brisk minutes, which is when the health benefits will be greatest. No Lycra required, and there are lots of benefits of getting out into local green spaces like parks for your mental health too. Available from the App Store and Google Play

Couch to 5k app - easy to follow, flexible programme to get you running 5k in as little as 9 weeks, or longer if you want. Listen to your preferred music player as you run, between motivational messages from your chosen celebrity “coach”. Track your achievements and collect awards as you progress. Available from the App Store and Google Play

How to be more active - Regular physical activity is good for our bodies and minds, but it can be difficult to get started – especially if we're not particularly sporty or have not done any exercise for a while.

Home workout videos - We could all do with a boost to feel better right now – and you don't even need to leave the house to do it! Exercise is great for your mind as well as your body, so clear some space and follow along with our 10-minute home workouts.

Park Run

Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Local Support Services

NHS Better Health

Physical activity is good for your body and mind. We should aim to be active every day.

There is a range of support available either online with activity videos, Apps to increase movement and other activity Ideas.

Website: https://www.nhs.uk/better-health/get-active/

Active Leeds

Active Leeds are the largest provider of activity choices across Leeds and are passionate about getting people moving more and being active in a safe, supportive, and welcoming environment. Active Leeds offer a huge range of activities for all ages across Leeds for children, adults and families.

Website: https://active.leeds.gov.uk/

Active Leeds for Health 

Active Leeds for Health offers specialised support for those who maybe living with a long-term condition and may want more support and guidance to be active safely. Offers physical activity options with the support of qualified exercise specialists e.g. strength & balance, cardiac rehab and general exercise classes. A pilot GP exercise referral program called LEAP (Leeds Encouraging Exercise in People) limited to specific areas will support people to access a range of options with discounted gym memberships and some free activities over a 12-month period.

Website: Active Leeds for Health | Active Leeds

Active Leeds Development Team

The Development Team focus on reducing inactivity and increasing the level of physical activity in Leeds. One of their aims is to reduce health inequalities by working in our most deprived communities and with under-represented groups. Projects include: Leeds Girls Can, Leeds Let’s Get Active and Positive Futures.

Web: https://active.leeds.gov.uk/

Parkrun - Leeds (Temple Newsome, Rothwell, Middleton Woods, Cross Flatts, Armley, Bramley, Woodhouse Moor, Roundhay)

Why not join a Parkrun in Leeds? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Self-care and National Support Services

Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).

 Self-Care

• For information about sexual health, STIs, HIV and contraception visit https://www.nhs.uk/live-well/sexual-health/ or https://www.brook.org.uk/
• The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
• This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
• For information about HIV prevention and treatment visit https://www.startswithme.org.uk/ and for HIV PrEP see https://prepster.info/ including how to talk about PrEP here.

Local Support Services

Leeds Sexual Health

Leeds Sexual Health, a new service that offers Sexually Transmitted Infection (STI) screening and treatment, HIV testing and contraception services

Tel: 0113 843 4495

Web: http://leedssexualhealth.com/

Book appointment online here

Self-care and National Support Services

NATIONAL SUPPORT

• Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*
• Better Health quit smoking website which includes information about the benefits of quitting, advice on various quitting aids and a local stop smoking service lookup tool 
• NHS Quit Smoking App (Apple) or NHS Quit Smoking App (google/android) - a 28-day programme that provides practical support, encouragement, and tailored clinical advice on your mobile/tablet. Includes a savings calculator so you can see how much money you're saving.
• Get a free Personal Quit Plan Quitting smoking is easier with the right support. Give up for 28 days, and you're 5 times more likely to quit for good – get your plan now!
• You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.

SELF CARE

• Download the NHS Quit Smoking app from apple or google/android
• Get further information from the National Health Service www.nhs.uk/quit
• Consider using e-cigarettes to stop smoking
• Get daily email support - If you would like some extra support, you can sign up for 28 days of stop smoking advice and tips – delivered straight to your inbox.  Sign up for email support
• Find your online community - You do not have to do it alone – join others going through the same thing in a friendly and supportive environment.  Join the Quit Smoking Support Group on Facebook

Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good

Local Support Services

Leeds Stop Smoking Service

Stopping smoking is one of the best things that you can do for your health. The Leeds Stop Smoking team is dedicated to helping people improve their health and wellbeing.

The team provides clinically credible support and are trained and equipped with the latest techniques and knowledge to help you succeed. With their support, people make sustainable change that will help them improve their wellbeing, become healthier and reduce their chances of developing illnesses. It's never too late to quit.

Create your account and get started straight away. You can immediately download free resources for quitting by yourself, join the online support community or book for support from an expert Health Coach.

Website: https://leedsstopsmoking.co.uk/

Tel: 0800 169 4219

Self-care and National Support Services

Self Care

Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.

Loneliness in Older People

• The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.  Call 0800 470 8090.  The Silver Line can also put you in contact with community activities in your local area

• Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home.  There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.

• https://www.reengage.org.uk/ Re-engage works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness.  Call our freephone number 0800 716 543 Email info@reengage.org.uk 

• NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.

Loneliness in Younger People

• It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.  

• Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness.  Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.

• Helplines can reduce loneliness, at least in the short term

• The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123

• Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.

• There are also support services on websites such as Mind's that can remind you you're not alone.

• It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.

Local Support Services

Time to Shine

Time to Shine selects partners across Leeds to deliver unique and creative projects that engage socially isolated people. Time to Shine welcome enquiries to link people to support projects within the Leeds area.

Tel: 0113 244 1697

Website: https://timetoshineleeds.org/

Helpline Leeds Directory

The online directory of older people services available by contacting Leeds Directory to locate a local Neighbourhood Network Scheme, lunch clubs and care services which are community based, locally led organisations that enable older people to live independently and pro-actively participate within their own communities. They offer services that reduce social isolation, provide opportunities for volunteering, act as a “gateway” to advice/information/services promote health and wellbeing.

Tel: 0113 3918333

Website: www.leedsdirectory.org

Age UK Leeds

Age UK Leeds offer a range of social care, health and wellbeing services, and digital inclusion projects for older people across Leeds  

Tel: 0113 389 3004 (Mon - Fri 09:00 - 16:00)

Web: http://www.ageuk.org.uk/leeds/    

Men in Sheds Men's Sheds are community spaces for men to connect, converse and create,  The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions. 

For more information on the location and contact details for Men's Sheds in your local area see: https://menssheds.org.uk/find-a-shed/

Careview app

Careview is an app used by people working in the community. It’s used in Leeds to look for links between social isolation/loneliness and things that can be observed when walking through a neighbourhood.

You can find out more about the app, including how to download and use it, here: https://leeds.care.vu/pages/about

The app can help find people who are socially isolated or at risk and is co-designed with outreach workers, housing officers, health professionals, clinicians, academics, police and fire service.

The potential benefits are:

• reconnecting residents with their community, preventing escalation
• improving the effectiveness and efficiency of outreach work and partnerships
• raising awareness and fixing gaps in the current referral pathways

Self-care and National Support Services

National Support Services

NHS Stay well this Winter

Cold weather can be seriously bad for your health. That's why it's important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.

Web: https://www.nhs.uk/staywell/

 

Self Care

Staying Warm

Age UK have produced a great that explains what you can do to get yourself and your home ready for winter, as well as where to go for more information and support. Download the guide from the link below

https://www.ageuk.org.uk/globalassets/age-uk/documents/information-guides/ageukig27_winter_wrapped_up_inf.pdf

Eating Well

Make sure you have hot meals and drinks regularly throughout the day to keep yourself warm, and keep active in the home if you can.

Visit NHS Choices for further ideas and information.

Wear warm clothes

Wrap up warm, inside and out. Layering clothing helps you stay warm as air is trapped between layers, keeping you insulated. Wearing layers of cotton or fleecy clothes is particularly effective.

Wear shoes with a good grip if you need to go outside and wear a hat or head scarf. If possible, stay inside during a cold spell if you have heart or respiratory problems. When indoors, wear well-fitting slippers with fleecy linings to keep your feet warm and to help prevent falls.

To keep warm when inside you could try:

• using a covered hot water bottle or electric blanket (but not at the same time!) to keep warm in bed
• wearing bed socks and warm night clothes

Keeping your home warm

Cold homes have a significant impact on your health. One of the best ways of keeping yourself well during winter is to stay warm.

If you have reduced mobility, are aged 65 or over, or have a health condition such as heart or lung disease, you should:

• heat your home to at least 18^oC
• keep your bedroom at 18^oC all night

If you're aged under 65 and healthy, you can safely heat your home to cooler than 18^oC as long as you're comfortable.

Reducing fuel bills

See more about affordable warmth

Cold weather benefits

Winter Fuel Payment

If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.

Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)

Warm Home Discount Scheme

You could get £140 off your electricity bill if you either receive the guarantee credit element of pension credit, or you’re on a low income and meet your energy supplier’s criteria for the scheme.

Cold Weather Payment

You may get a cold weather payment if you’re getting certain benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.

Staying Safe

Prevent falls in winter weather

One of the biggest risks from wintry weather is falling, particularly among older adults. Icy conditions make it harder to stay on your feet, and the cold may cause us to limit our activity, which can lead to loss of strength and balance.

• Here are some tips to help prevent falls:
• Wrap up to stay warm but make sure you can see in all directions and move easily and freely.
• Wear sturdy shoes or boots with treads, even if you're just going out to get the newspaper.
• Do some light stretching before you venture out; it will make you physically more able to prevent a fall.
• Avoid walking on surfaces that may be icy if you can. If you can't, slow down, shorten your stride, walk with feet pointed out slightly and knees gently bent to improve grip and balance.
• Snow can hide curbs and uneven surfaces. If you can't see where your foot will land, find another way.
• Replace worn rubber ferrules on walking sticks, walking frames and crutches but remember that brakes on wheeled walkers may not be as effective on icy pavements so avoid unsalted ramps and slopes.
• Dry off shoes, sticks, crutches and walking frames as soon as you get indoors. Wet shoes on dry surfaces are just as dangerous as dry shoes on wet surfaces.
• Carry a cleaning cloth and stop immediately to clean your glasses if they fog up going from outdoors to indoors.
• Ask shops and your local council about options that might make it safer for you when conditions are bad e.g. delivering to your home or collecting the bin from beside your house instead of the end of your drive
• When in doubt, don't risk it. Ask for help if you don't feel safe doing something.

Local Support Services

Winter Wellbeing Checklist for Adults and Children and Families

Web: https://www.leeds.gov.uk/docs/Adults%20Winter%20wellbeing%20checklist.pdf

Web: https://www.leeds.gov.uk/docs/Children%20and%20families%20Winter%20Wellbeing%20Checklist.pdf

Self-care and National Support Services

If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 4141

Text: 07860039967

Email: pat@papyrus-uk.org

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

Other options include:

• contact their GP for an emergency appointment or call the out of hours service.
• call their Mental Health worker, if they have one.
• call their social worker or key worker, if they have one 
• encourage to re-engage with mental health services if already engaged
• go through their Safety Plan with them

If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).

It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.

A person may not be suicidal but you may still be concerned

Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies).  IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:

• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems

All the local IAPT services are listed under the 'Mental Wellbeing' section of MECC Link and can be found within the 'local support and contact details' section. 

 

SELF CARE

• Hub of Hope - Postcode based directory of services

• Mind 'The charity for better mental health' has an extensive range of self help resources available
• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking groups, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meeting take place throughout Yorkshire and the Humber

• A range of self-help techniques is available on the MindWell Leeds website, these include:
  
  • Stress
  • Anxiety 
  • Depression
  • Sleep
  • Self Harm
  • Having a baby

Local Support Services

If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

West Yorkshire Suicide Prevention

Comprehensive list of support services in Leeds created by the West Yorkshire Health and Care Partnership

Web: https://suicidepreventionwestyorkshire.co.uk/

Samaritans Leeds Branch

Tel: 0113 245 6789 (local call charges apply) / 116 123 (this number is free to call)

Email: jo@samaritans.org

Website: https://www.samaritans.org/branches/samaritans-leeds

Visit our branch:

93 Clarendon Road
Leeds
West Yorkshire
LS2 9LY

Usual hours open to receive callers at the door:
9:00am to 9:00pm

Mindwell Leeds (Adults)

See 'Mental Wellbeing' Tab for full details.

MindWell Leeds has a specific page called 'I need help now'. Click the green link for more information

Website: https://www.mindwell-leeds.org.uk/

Leeds Crisis Assessment Service

The Leeds Crisis Assessment Service (CAS) is a city-wide mental health service for people 18 years and over

Tel: 0300 300 1485 (local-rate charges, Open 24 hours every day)

Download the 'Leeds Crisis Card' pictorial notice board of all the services available in Leeds

MindMate (Children and Young People)

If you’re a young person, MindMate can help you understand the way you’re feeling and find the right advice and support

MindMate has a ‘thinking about suicide?’ section: https://www.mindmate.org.uk/im-a-young-person/coping-with-common-issues/thinking-of-suicide-need-urgent-help/

Self-care and National Support Services

Please select the Family Hub in the local area to find out more information.

Local Support Services