Simple Signposting to Better Health and Wellbeing
Luton
Self-care and National Support Services
Self Care
- Compare different electricity/gas deals by using a OFGEM 'Confidence Code Accreditation' price comparison service
- The Citizen Advice Guide has a useful guide on 'How to Compare Energy Tariffs'
- You can get help and impartial independent advice on how you could benefit from heating and insulation measures on the Simple Energy Advice website Simple Energy Advice
- Your energy supplier may provide a service called the 'Warm Home Discount scheme' which pays £140 either to your electricity account or vouchers to top up your electricity meter. You will need to contact your electricity supplier to see if you meet their eligibility criteria
- People aged 60 or over, disabled people or those who suffer from a chronic illness, are entitled to a range of services, by signing up for free to their energy suppliers Priority Service Register. The Priority Service Register has also been recently extended to include:
- Customers with certain mental health conditions which impact on them understanding their bill
- Customers who cannot top up their pre-payment meter due to injury
- Temporary circumstances where a customer needs extra support for a limited amount of time
- Details of how to join can be found on the reverse of your energy bill
- If you don't know who your current gas and electricity supplier is, this can be checked by contacting:
- For Gas - Meter Point Reference Line - 0870 6081524
- For Electricity - UK Power Networks
- If you are experiencing difficulties paying your gas/or electricity bill or have an energy debt then you should contact your supplier in the first instance. Other impartial advice is available from the National debtline 0808 808 4000 or from the StepChange debt Charity 0800 138 1111.
- Customers with certain mental health conditions which impact on them understanding their bill
- Customers who cannot top up their pre-payment meter due to injury
- Temporary circumstances where a customer needs extra support for a limited amount of time
- Details of how to join can be found on the reverse of your energy bill
- For Gas - Meter Point Reference Line - 0870 6081524
- For Electricity - UK Power Networks
Preparing for Colder Weather
- From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
Local Support Services
Luton Council
Please visit the Luton Council website for the latest energy advice and information on different grant scheme. You will also find contact details for each of the schemes
Cost of living crisis support: Luton, supporting you
Warm Spaces
The cost of living is impacting people in a number of ways and it’s a stressful time for many. As such Luton Council, along with their partners in the voluntary and charitable sector and faith organisations are hosting warm spaces.
More information and locations
Self-care and National Support Services
NATIONAL SUPPORT
Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?
- Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
- Download the 'One You' drinks tracker makes it easy to keep an eye on the booze and take control with daily tips and feedback) available on itunes or google play
- Get further information from NHS Choices www.nhs.uk
- Download the free Drink Coach app, which features a range of tools proven to help you reduce your alcohol intake. The DrinkCoach website also provides tips and advice to help you reduce your alcohol intake. You can take a quick, free and confidential test to see how much alcohol you're drinking and get access to online coaching
SELF CARE
Further tips on cutting down
Make a plan
Before you start drinking, set a limit on how much you're going to drink.
Set a budget
Only take a fixed amount of money to spend on alcohol.
Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.
Take it a day at a time
Cut back a little each day. That way, every day you do is a success.
Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.
Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.
Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.
Take a break
Have several drink-free days each week.
Local Support Services
Luton Alcohol Helpline
If you feel that you, a loved one or a friend might be drinking too much, and you or they don’t know how to make that first step, call the helpline. They can offer a listening ear and guidance if needed. This helpline is available to anyone living or working in Luton.
Call for free on 08081753063.
Opening Hours:
Monday and Thursday from 5pm – 8pm
Wednesday and Saturday from 10am – 3pm
ResoLUTiONs
ResoLUTiONs support adults in Luton who are struggling with alcohol and/or drug use.
Website: https://www.changegrowlive.org/resolutions-drug-alcohol-service-luton
Telephone: 0800 054 6603
Email: resolutions.info@cgl.org.uk
ResoLUTiONS - Young People's Service
Help for people under 25 in Luton who are struggling with alcohol and/or drug use
Website: https://www.changegrowlive.org/resolutions-drug-alcohol-service-luton/yp
Telephone: 0800 054 6603
Email: resolutions.info@cgl.org.uk
Headway Luton
Headway Luton supports people with an Acquired Brain Injury (ABI) caused by alcohol misuse.
The Luton Day Centre activities include:
**Speech and communication**Physiotherapy**Cognitive Exercises **Physical Exercise/Yoga**Computer Classes**Singing/Music**Cooking **Mindfulness**Money Management**Arts & Crafts**Social Interaction**
Community support for clients, families & carers across Luton, Dunstable, Houghton Regis & surrounding areas includes:
**ABI Information & Advice **Crisis Intervention**Emotional Support**Signposting**Advocacy for housing, benefits & money issues **Additional support as required*
Website: www.headwayluton.com
Telephone: 01582 876729
Self-care and National Support Services
Give reassurances that there are lots of sources of support and help your bereaved person make contact with sources of support.
If you are worried that this person is in crisis, please see section for Suicide Prevention
If no immediate risk take the following steps:
Encourage and support them to contact:
National Bereavement Service
Most people will have to take responsibility for all the practical arrangements after a death, at least once in their lives. For others, it can be many more times. In any circumstance, loss is a difficult and often distressing time.
The National Bereavement Service offers practical and emotional support to guide you through what needs to be done. We can introduce the bereaved to trusted partner organisations in both private and charitable sectors, as well as provide information on the statutory requirements following loss, such as the registration of death and probate.
Tel: 0800 0246 121 Website: https://thenbs.org/
Cruse
Cruse offers advice and information about types of support, where to get it, and help supporting other people. They also have a telephone helpline and webchat service enabling people to talk about how they are feeling Home - Cruse Bereavement Support.
Supporting other people - Cruse Bereavement Support
Mind
The charity Mind has a wealth of information about different types of bereavement, where to go for support and suggestions for helping yourself and others Support and self-care for grief - Mind. This includes a dedicated section with information on Losing someone to suicide - Mind
Age UK
Bereavement - Find support with coping | Age UK
Child Bereavement UK
Child Bereavement UK helps families to rebuild their lives when a child grieves or when a child dies. We support children and young people (up to the age of 25) when someone important to them has died or is not expected to live, and parents and the wider family when a baby or child of any age dies or is dying.
Tel: 0800 02 888 40 Website: https://www.childbereavementuk.org/
SELF CARE
- Encourage the person to contact their GP. Their GP will be able support the person in many ways
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
- For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service. They talk through any issue with you and offer support, advice and signposting.
- Qwell - Free, safe and anonymous mental wellbeing support for adults across the UK
- Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
Every Mind Matters
‘Every Mind Matters’ is the first national mental health campaign from Public Health England
- It’s an NHS-approved digital hub full of expert advice and practical tips to achieve good mental health
- It also has a free NHS-approved online tool - ‘Your Mind Plan’ to help us:
- deal with stress
- boost our mood
- improve our sleep
- feel more in control.
Search online for 'Every Mind Matters'
https://www.nhs.uk/oneyou/every-mind-matters/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
Cruse Bereavement Care Bedfordshire
Cruse is the leading national charity for bereaved people in England, Wales and Northern Ireland. They offer support, advice and information to children, young people and adults when someone dies
Website: https://www.cruse.org.uk/
Telephone:0300 200 4108
Email:bedfordshire@cruse.org.uk
Chums Babyloss Bereavement Bedfordshire
Support for bereaved parents and families who have experienced the death of a baby through late miscarriage, stillbirth, compassionate termination or neonatal death. Online or via telephone support.
Website: https://chums.uk.com/babyloss/
Telephone: 01525 863924
Email: info@chums.uk.com
Chums Bereavement Service Bedfordshire 3 to 18 years
Chums offers support in a variety of ways to children, young people and their families across Luton and Bedfordshire.
Website: https://chums.uk.com/bereavement-service/
Telephone: 01525 863924
Email: info@chums.uk.com
Luton All Women's Centre Bereavement Support Group
Luton All Women's Centre Bereavement Support Group provides an opportunity for women to come together during a period of bereavement, take part in some therapeutic activities and share their feelings.
Website: https://www.lutonallwomenscentre.org.uk/help-with-bereavement
Telephone: 01582 416783
Keech Hospice Care - Bereavement Support Service
If you know someone who has lost a loved one and needs support let Keech's friendly bereavement service support them through their grief. The service is free and open to anyone from Luton and Bedfordshire. No existing connection to Keech required.
Tel: 0800 0353 011
Culturally Specific Services
Organisation: Muslim Bereavement Support
Phone: 020 3468 7333
Website: https://mbss.org.uk/ Email:info@mbss.org.uk
Organisation: Urdu & Gujarati Bereavement Helpline
Contact: 0800 9177 416
Organisation: Cantonese & Mandarin Bereavement Helpline
Contact: 0800 0304 236
Total Wellbeing Luton - Emotional Health
Total Wellbeing Luton offers a Talking Therapy service and emotional health support. This service can be access by anyone who lives in Luton and is over 16.
Website: https://www.totalwellbeingluton.org/talking-therapies.html
Telephone: 0300 555 4152
Email:info@totalwellbeingluton.org
Self-referral: https://www.totalwellbeingluton.org/lifestyle-questionnaire.html
Mind BLMK
A local mental health charity, with a positive and holistic approach to promoting mental wellbeing.
Website: www.mind-blmk.org.uk/
Tel: 0300 330 0648
Luton Community Chaplaincy
Pastoral and spiritual support for those of all faiths and none.
Website: www.lutoncc.co.uk/home
Tel: 07557 686218
Self-care and National Support Services
National Support
Carers Trust
Carers Trust works to transform the lives of unpaid carers.
It partners with its network of local carer organisations to provide funding and support, deliver innovative and evidence-based programmes and raise awareness and influence policy. Carers Trust’s vision is that unpaid carers are heard and valued, with access to support, advice and resources to enable them to live fulfilled lives.
On the website you will find a search tab to look up any local support services in your local area
Website: Homepage - Carers Trust
NHS - Support and Benefits for Carers
Includes carer's assessments, support from local councils, respite care and help for young carers.
See if you can get support from your council, such as extra money or a break from caring.
How you can take a break from caring for someone else.
Financial support for people who care for others.
If you are aged 13-19 and you care for someone else there are people who can support you.
If you are 18 or under and you care for someone you are entitled to help and support.
Carers UK
Looking after someone can be tough, but you’re not on your own. Carers UK is here to listen, to give you expert information and advice that’s tailored to your situation, to champion your rights and support you in finding new ways to manage at home, at work, or wherever you are.
We give expert advice, information and support.
Caring can be extremely complicated. The maze of rights and entitlements can be complicated. Filling in paperwork can be complicated. Getting a break can be complicated. Our feelings about caring can certainly be complicated.
We're here to make sure that no matter how complicated your query or your experience, you don't have to care alone.
Our expert telephone advice and support service is here if you want to talk about caring. If you're looking for answers, our online information and support is the best place to start.
We connect carers so no-one has to care alone.
Every day 6,000 people become carers. It can be bewildering if you don't know where to turn for help and support.
Through our carers' groups and volunteers we're reaching out in local communities throughout the UK and online.
If you're new to caring, we want to make sure you get the right support from the start.
Website: Home - Carers UK
Local Support Services
Luton Council
Allowances, benefits and legal rights for carers
Services for carers
- Carer's breaks: so you can take time out from caring
- Carer's direct payment: a one-off award for carers in need
Resources for carers
- Care and support for the person you care for
- Buses, parking and transport for carers
- Local concessions for carers
- Carer health and wellbeing
- Luton Adult Learning: get into learning
- Local adult training and education
- Safeguarding adults
Young Carers Service - CHUMS
The CHUMS Young Carers Service supports children and young people aged 5-25 in Luton who have a practical caring role for a parent or sibling; they could be helping to care for someone with a disability, chronic or serious illness, mental health condition or learning difficulty. Young carers take on a lot of responsibility at home and this can often lead to them feeling isolated and alone; CHUMS helps young carers to feel seen, heard and valued.
Website: https://chums.uk.com/young-carers/
Carers Central
Carers Central is a free service provided by The Disability Resource Centre.
The service is completely free and dedicated to unpaid carers living or caring for someone in Luton.
The service provides advice and information for carers, derived from the knowledge and experience of working with all the existing local services; Luton GP practices, the Carers Partnership Board in Luton and many operational partners like Mind BLMK, Deafblind UK, LutonSENDIAS, Autism Bedfordshire, Luton All Women’s Centre, Headway Luton and many more.
Website: https://carerscentral.org.uk/
Telephone: 0300 303 0201 Wednesday, Thursday & Friday 10am to 4pm, and on Tuesdays from 10am to 7pm.
Self-care and National Support Services
National Support Services
Dementia Connect
Dementia Connect, Alzheimer's Society's dementia support service, is free, easy to access, and puts you in touch with the right support. From local help to phone and online advice.
Alzheimer’s Society’s dementia advisers can support you directly by phone or face to face, as well as connect you to a range of local services.
Web: Dementia Connect for healthcare professionals | Alzheimer's Society (alzheimers.org.uk)
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Web: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Web: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: carers@tidecarers.org.uk
Carers UK- Making life better for carers: Telephone: 0808 808 7777 Email: advice@carersuk.org
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Web: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
Click here for more information for residents in Bedfordshire
Local Support Services
Alzheimer's Society Luton
If you’re affected by Dementia and live in Luton you’re not alone. Our specialist services will help you:
- get tailored information and advice from our experienced staff
- keep your independence and improve your wellbeing
- feel confident and supported
Website: https://www.alzheimers.org.uk/
Contact the Luton team on 01582 470910 or email bedfordshireandluton@alzheimers.org.uk.
Alzheimer's Society Dementia Cafe
The Alzheimer’s Society Dementia Café at Hope Church aims to provide people with Dementia and their carers with a safe, comfortable and supportive environment to socialise in and to gain practical information and support. The group enjoy talks from Health Professionals, music performances and arts and crafts
For more information or to attend contact Louise Buckingham at the Alzheimer’s Society Luton office on 01582 470910 or email her on louise.buckingham@alzheiemers.org.uk
Total Wellbeing Luton - Neurological Support Programme
Total Wellbeing's programme involves encouraging activity to people suffering with a neurological condition such as MS, Parkinson’s and also includes people who have been diagnosed with Dementia and Alzheimer’s. The sessions are designed to engage participants with activity whether it be on a 1:1 basis or a group session. Total Wellbeing Luton offers a wide range of different classes such as chair based, walking groups, Tai Chi or even swimming classes.
All participants will receive a voucher for 10 sessions at £2.50 each and an initial assessment with a specialist. The carer can also take part in the programme at a heavily discounted rate.
Tel: 0300 555 4152
Email: info@totalwellbeingluton.org
Headway Luton
Headway Luton supports people with an Acquired Brain Injury (ABI) including dementia.
The Luton Day Centre activities include:
**Speech and communication **Physiotherapy**Cognitive Exercises **Physical Exercise/Yoga**Computer Classes**Singing/Music**Cooking **Mindfulness**Money Management **Arts & Crafts**Social Interaction**
Community support for clients, families & carers across Luton, Dunstable, Houghton Regis & surrounding areas includes:
**ABI Information & Advice **Crisis Intervention**Emotional Support**Signposting**Advocacy for housing, benefits & money issues **Additional support as required*
Website: www.headwayluton.com
Telephone: 01582 876729
Self-care and National Support Services
Act
NATIONAL SERVICES
Refuge
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.
Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Chatline: https://www.nationaldahelpline.org.uk/en/Chat-to-us-online
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Women's Aid
A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).
Tel: 0808 2000 247 – 24 hour Domestic Abuse helpline or call 01709 336009
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
The Men's Advice Line
Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.
Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm
Email: info@mensadviceline.org.uk
Website: https://mensadviceline.org.uk/male-victims/
National LGBT+ Domestic Abuse Helpline
The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm
Email: help@galop.org.uk
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - Helping women through the law
Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.
Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.
Email: info@row.org.uk
Web: https://rightsofwomen.org.uk/get-advice/advice-lines/
National Helpline for men wanting to change
For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.
Tel: 0808 8024040 Mon–Fri 9am-8pm
Website: www.respectphoneline.org.uk
Act
NATIONAL SERVICES
Refuge
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support, call the free Helpline. Messages sent through the website will be responded to within 48 hours, messages won’t leave any trace on emails and the helpline team won’t leave voicemails when calling back for safety reasons.
Domestic Abuse helpline Tel: 0808 2000 247 – Open 24 hours a day
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Chatline: https://www.nationaldahelpline.org.uk/en/Chat-to-us-online
Website: https://www.nationaldahelpline.org.uk/en/Contact-us
Women's Aid
A national charity working to end domestic abuse against women and children. A federation of over 180 organisations providing just under 300 services across England. They provide online help and support to women and children suffering domestic abuses, help to access refuge accommodation, outreach services and Independent domestic violence advocacy (IDVA).
Tel: 0808 2000 247 – 24 hour Domestic Abuse helpline or call 01709 336009
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
The Men's Advice Line
Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. The service offers advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe. Your call will not appear on itemised bills.
Tel: 0808 801 0327 (run by Respect) Mon–Fri 9am-8pm
Email: info@mensadviceline.org.uk
Website: https://mensadviceline.org.uk/male-victims/
National LGBT+ Domestic Abuse Helpline
The helpline team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Tel: 0800 999 5428 (run by Galop) Mon to Fri 10am – 5pm, Weds and Thurs 10am – 8:00pm
Email: help@galop.org.uk
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - Helping women through the law
Free telephone advice line providing women with legal advice and information on a wide range of legal issues including domestic violence, child contact, sexual violence and the criminal justice process and immigration and asylum as well as other legal issues arising from relationship breakdown.
Tel: 020 7251 8887 Tues 2pm – 4pm and 7pm – 9pm, Thurs 2pm – 4pm, Fri 10am – 12pm. The line is closed on Bank holidays.
Email: info@row.org.uk
Web: https://rightsofwomen.org.uk/get-advice/advice-lines/
National Helpline for men wanting to change
For men worried about their behaviours and relationships and who want to take steps to change. Providing perpetrator support and helping men to become safe around their partners and children.
Tel: 0808 8024040 Mon–Fri 9am-8pm
Website: www.respectphoneline.org.uk
Local Support Services
Bedfordshire Domestic Abuse Partnership
The Partnership brings together key agencies across Bedfordshire to raise awareness about domestic abuse and unhealthy relationships, to deliver services to support those affected by abuse.
As a Partnership, they understand that men, women, transgender and LGBTQ+ individuals have different needs, and our response will be appropriate to your need.
Website: https://bedsdv.org.uk/get-help/
Telephone Helplines:
Luton All Women's Centre
Luton All Women’s Centre's specialist Domestic Abuse service can help you get out (and stay out) of a dangerous relationship, support you in coping and recovering from your experiences, and help you take the steps you need to move on to successful and independent living.
Website: https://www.lutonallwomenscentre.org.uk/domestic-abuse
Telephone: 01582 416783
Women's Aid in Luton
Supporting women and children who have experienced or are experiencing domestic abuse.
Website: https://womensaidinluton.org/
Telephone: 01582 391856
Stepping Stones
Stepping Stones (Luton) is a charity dedicated to empowering women who have suffered domestic abuse or are vulnerable due to substance misuse by providing hope and the skills and resources to make positive life choices.
Website: https://www.steppingstonesluton.co.uk/
Telephone: 01582 457114
Home Start Central Bedfordshire & Luton
Local family and children's charity offering domestic violence support groups
Website: https://www.home-startcentralbeds.org.uk/domestic-violence-support-groups/
Telephone: 01582 660061
Telephone: 01582 457114
Telephone Helplines
National 24h domestic abuse helpline: 0808 2000 247 (offers live chat service)
Men’s advice line: 0808 801 0327 (web chat available)
LGBTQ+ DV helpline: 0300 999 5428 (offers live chat service)
Honour based abuse helpline: 0800 5999 247
National stalking helpline: 0808 802 0300
Revenge porn helpline: 0345 6000 459
Respect phone-line: 0808 802 4040 (for those who are worried about or want to change their behaviour – web chat service available)
Child line: 0800 1111 (provides night chat service)
Victim support 24hr support line: 0808 168 9111 (offers live chat service)
Self-care and National Support Services
Self Care
There is a wealth of information and ways to prevent falls on the following websites
- Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide
- Age Uk - Information on falls prevention, exercise classes and handyman services in some areas. Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/
- The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors
- Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
- having a sight test if you're having problems with your vision, even if you already wear glasses
- having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
- requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
- advice doing exercises to improve your strength and balance (try some exercises for older people)
- NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/
Local Support Services
Luton Falls Team
The team consists of falls support workers who cover the service seven days a week. They assess patients following a fall or those at risk a fall for falls prevention intervention. Their aim is to:
- prevent unnecessary admissions to hospital following a fall
- reduce the risk of further falls
- advise regarding falls prevention
Website: https://www.cambscommunityservices.nhs.uk/luton/adults/falls-prevention-service
Telephone: 0333 405 3000
Download Luton Falls Team Information Pack
Headway Luton
Headway Luton supports people with an Acquired Brain Injury (ABI) caused by a fall.
The Luton Day Centre activities include:
**Speech and communication**Physiotherapy**Cognitive Exercises **Physical Exercise/Yoga**Computer Classes**Singing/Music**Cooking **Mindfulness**Money Management **Arts & Crafts**Social Interaction**
Community support for clients, families & carers across Luton, Dunstable, Houghton Regis & surrounding areas includes:
**ABI Information & Advice **Crisis Intervention**Emotional Support**Signposting**Advocacy for housing, benefits & money issues **Additional support as required*
Website: www.headwayluton.com
Telephone: 01582 876729
Self-care and National Support Services
National Support Services
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797
Web: https://www.moneyhelper.org.uk/en
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444
Web: https://www.citizensadvice.org.uk
National Debtline
National Debtline has helped millions of people with their debts. They'll talk you through options and give clear advice on how to take back control.
Tel:
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 043 40 50
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
Luton Council
Luton, supporting you - cost of living crisis support
Tel: 0300 790 0340 - Customer service Centre for more information about how to claim Council Tax and Housing Benefit.
Tel: 01582 744000 - Department of Work and Pensions for information on other benefits.
Money Matters Community Bank
Money Matters Community Bank offers Luton residents the opportunity to apply for a Family Loan of up to £700 repayable over 3-12 months. Repayments for this loan are taken from the family Child Benefit with the balance being deposited into their Money Matters account. The loans are at competitive interest rate with no set-up fees and no early repayment fees. Customers can also choose to have a small amount of money pulled from their Child Benefit and deposited into a savings account, giving them the opportunity to easily build their savings and improve their credit.
Luton residents can find out more and apply online at https://moneymattersbank.com/family-loan/
Luton Rights
Provide free, confidential, impartial, independent expert advice and casework on welfare benefits and tax credits to residents of Luton and the surrounding area.
Website: https://lutonrights.org/specialist-welfare-benefits/
Telephone: 01582 453372
Email: mediation@lutonrights.org
Citizens Advice Luton
Benefits and general financial advice.
Website: https://www.citizensadviceluton.org.uk/
Telephone: 0808 278 7847
Luton Law Centre
A not-for-profit legal practice which gives professional, confidential legal advice and assistance.
Website: https://www.lutonlawcentre.org.uk/
Telephone: 01582 481000
Email: admin@lutonlawcentre.org.uk.
Money Helper
Free and impartial help with money.
Website: https://www.moneyhelper.org.uk/en
Self-care and National Support Services
- Problem gambling is often described as a hidden addiction and some people may have gone to great lengths to hide this. Where the person has highlighted that problem gambling may be affecting them and/or the people around them.
Give reassurances that there are lots of sources of support
BeGambleAware
The BeGambleAware website has a short series of questions you can complete if you are concerned about your own or someone else's gambling. This has direct link to help, support and advice about problem gambling. The National Gambling Helpline can be contact on 0808 8020 133
Web: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
The National Gambling Helpline
Tel: 0808 8020 133
The Helpline provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. Available 24 hours a day, 7 days a week
GamCare Forum:
This is an online message board, providing a safe and secure space for users (who may be gamblers or their partners, friends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems.
Website: https://www.gamcare.org.uk/forum/
The GamCare Group Chatroom:
GamCare run regular sessions in their online chatroom, where users can use live text chat to talk about issues related to gambling harms with other people in similar situations, supported by one of our Adviser.
Their Chatroom is a safe and supportive environment. Some sessions might be fairly busy and intense; others will be quieter and more relaxed. Each session is moderated by one of our Advisers, who will welcome you to the chat and be on hand to guide everyone or answer questions if needed.
Website: https://www.gamcare.org.uk/get-support/group-chatroom/
GamCare Treatment Services:
GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.
People can refer themselves or be referred by another professional. Following assessment they provide individually tailored support through 1-1 sessions and groups or courses. They work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.
Website: https://www.gamcare.org.uk/get-support/find-local-treatment/
Gamblers Anonymous
Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.
Web: https://www.gamblersanonymous.org.uk/
Gam-Anon
Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.
Tel: 08700 50 88 80
Support for young people:
BigDeal is a place for young people to get information, advice and guidance about gambling. They also also help parents and professionals such as teachers, social workers and youth workers. They know all about gambling, how someone else’s gambling can affect you, and about the difficulties young people can get into if their gambling gets out of hand. That’s why you can share your worries via their live chat or helpline, without fear of judgement.
Web: https://www.bigdeal.org.uk
Where the person has indicated that problem gambling may be affecting their physical and mental health and wellbeing. (This could include anxiety/depression, low mood, stress, use of alcohol as a coping mechanism etc)
- Encourage the person to contact their GP. Their GP will be able support the person in many ways whilst they seek help for any associated gambling problems.
- MECC Link has dedicated content for a range of national and local support services for Mental and Physical Health.
- Alcohol: https://www.mecclink.co.uk/east-of-england/alcohol/
- Mental wellbeing: https://www.mecclink.co.uk/east-of-england/mental-wellbeing/
- Social isolation and loneliness: https://www.mecclink.co.uk/east-of-england/social-isolation-and-loneliness/
- If you believe the person is highly destressed or in crisis, consider offering details for Samaritans as a safe place to talk any time they like.
- Samaritans - (All age groups)
- Tel: 116 123, open 24 hours a day.
Where the person has indicated debt or financial concerns as an additional factor
Debt advice - Citizens Advice
Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.
Tel: 0300 330 1313
Web: www.citizensadvice.org.uk/debt-and-money
Debt advice - Step Change Charity
StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.
Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm
Web: http://www.stepchange.org
Where the personal has indicated that they would like more information on self-exclusion from bookmakers or online gambling sites.
National self-exclusion schemes
New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.
Web: http://optintoselfexclude.info/
Individual gambling sectors self-exclusion schemes
(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:
Web: https://www.begambleaware.org/stay-in-control/how-to-self-exclude/
Online sector self-exclusion and blocking software
If you want to self-exclude from an online (remote) gambling company then you will need to contact each of the companies with which you hold an account. This can usually be done on the responsible gambling pages of the website. You can also get email addresses and telephone numbers for online gambling companies that are part of the Remote Gambling Association here
If you are worried about online gambling then you can download a 'site blocker', which can block access to on line gambling sites. You can find further information on blocking software here
Local Support Services
GamCare South
Whether you are looking for support for yourself, a friend or a family member, GamCare can help.
The Gamcare South team can provide a full range of free, flexible help and support for anyone affected by gambling problems in Luton and across Bedfordshire.
Website: https://www.gamcare.org.uk/get-support/find-local-treatment/south/
Telephone: 01438 487 003
Support for young people
BigDeal is a place for young people to get information, advice and guidance about gambling. They also also help parents and professionals such as teachers, social workers and youth workers. They know all about gambling, how someone else’s gambling can affect you, and about the difficulties young people can get into if their gambling gets out of hand. That’s why you can share your worries via their live chat or helpline, without fear of judgement.
Web: https://www.bigdeal.org.uk
Self-care and National Support Services
Local Support Services
Free NHS Health Check with Total Wellbeing Luton
The NHS Health Check is a health check-up for adults in England aged 40-74. It's designed to spot early signs of stroke, kidney disease, heart disease, type 2 diabetes or dementia. As we get older, we have a higher risk of developing one of these conditions. An NHS Health Check helps find ways to lower this risk.
NHS Health Checks are free to eligible people living in Luton.
Website: https://www.totalwellbeingluton.org/health-checks.html
Telephone: 0300 555 4152
Free Mini Health Check with SiSu Health
Don't qualify for an NHS Health Check? Or want to regularly monitor and track your health status? Then why not use one of Luton's FREE health stations.
Luton Council is working in partnership with Active Luton, Luton Libraries and SiSu Health to support the local community in improving their health and wellbeing. 3 Health Stations, which are free to use, are located in Luton and are supported by trained specialists who can advise you if you discover you have high blood pressure.
Locations:
Luton Central Library (First Floor) St George's Square, Luton, LU1 2NG
Inspire Sports Village (Reception) - Butterfield Green Road, Luton, LU2 8DD
Harris Pharmacy - 165A, 165B, Luton, LU11BW
Self-care and National Support Services
Self Care
- The Public Health England 'One You' Website contains a wealth of information on different food choices and healthy recipes
- Visit the healthy eating page on the 'Change for Life' website which has loads of great information about food and drink swaps for a healthier diet.
- Try the new 'Be Food Smart app'! See how much sugar, sat fat and salt is really inside your food and drink - just by scanning the barcode from your mobile phone, Android and Iphone Apps available.
- Visit the recipes page on 'Change for Life' has a extensive list of recipes for breakfast, lunch, dinner and lunchboxes!
- NHS Choices has a useful list of tips on how to add your 5 a day into your daily meals
Local Support Services
Total Wellbeing Luton - Healthy Lifestyles
Need help managing your weight? Take the first step towards a healthier you with Total Wellbeing Luton's free Healthy Lifestyles Programmes for adults, children and pregnancy.
Website: https://www.totalwellbeingluton.org/managing-your-weight.html
Telephone: 0300 555 4152
Self-care and National Support Services
If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.
Whilst there are some amazing national services available, we recommend a local first approach. A list of local services can be found at the foot of this text
Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.
This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.
Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.
Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at Homeless Link
Not sure which local authority area to choose? If you know a postcode you can check which local authority area here.
Local Support Services
Luton Council - Housing Solutions Team
Everyone is entitled to housing advice and information about homelessness, and preventing homelessness. This is available free of charge to everyone in Luton.
Our advice will include information on:
- preventing homelessness
- securing accommodation if homeless
- the rights of people who are homeless or threatened with homelessness
- any help that is available for people who are homeless or likely to become homeless, as well as how to access that help
Tel: Tel: 01582 510371
Email: homelessprevention@luton.gov.uk
Other Useful local links
- Noah Enterprise - support for people struggling against homelessness and exclusion
- Signposts - providing residential and supporting services if you're unable to find suitable accommodation
- Mary Seacole Housing Association - supported accommodation to single homeless people in Luton
- Luton Foodbank - eradicating food poverty in Luton
- Penrose - advice on homelessness, mental health issues and more
Self-care and National Support Services
Give reassurances that there are lots of sources of support
If you are worried that this person is in crisis, please see section for Suicide Prevention
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 41 41
Text: 07786209697
Email: pat@papyrus-uk.org
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
SELF CARE
- Encourage the person to contact their GP. Their GP will be able support the person in many ways
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
- For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service. They talk through any issue with you and offer support, advice and signposting.
- Quell - Free, safe and anonymous mental wellbeing support for adults across the UK
- Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
Every Mind Matters
‘Every Mind Matters’ is the first national mental health campaign from Public Health England
- It’s an NHS-approved digital hub full of expert advice and practical tips to achieve good mental health
- It also has a free NHS-approved online tool - ‘Your Mind Plan’ to help us:
- deal with stress
- boost our mood
- improve our sleep
- feel more in control.
Search online for 'Every Mind Matters'
https://www.nhs.uk/oneyou/every-mind-matters/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0808 1961 776 (open 7 days a week, 11am - 10pm)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Talk about the Five Ways to Wellbeing. The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.
1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.
- As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
- Can you think of connections that you would like to make or remake?
2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.
- What activities do you engage in on a regular basis? How would I like to develop this?
- Are there any minor adjustments you can make in your life that can help you to be more active?
3. Take Notice - Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends.
- How can you practice slowing down and pausing more often?
- What difference will incorporating this into your daily life make?
4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving.
- What would you like to learn about? What interests you? What do you value? What would you find useful?
- What do you need to do to make learning something you look forward to?
5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in.
- Do you notice what it’s like for you when you give to others?
- What else could you give others that you hadn’t thought of before?
Local Support Services
Total Wellbeing Luton - Emotional Health
Total Wellbeing Luton offers a Talking Therapy service and emotional health support. This service can be access by anyone who lives in Luton and is over 16.
Website: https://www.totalwellbeingluton.org/talking-therapies.html
Telephone: 0300 555 4152
Email:info@totalwellbeingluton.org
Self-referral: https://www.totalwellbeingluton.org/lifestyle-questionnaire.html
Download Talking Therapies Booklet
Emotional Wellbeing Information Resource - Ages 0-25
If your child is struggling with their emotional and/or mental health, there are a number of local and national services offering information, advice and support for children and young people aged 0-25 years. This collection of resources reflects a multi-agency approach to supporting the emotional wellbeing of children and young people in Luton.
Heads Up Bedfordshire
HeadsUp is a campaign to help men get happy and stay happy. It has been set up to help men identify and deal with issues that tend to crop up in life from time to time. The website also offers help and advice to friends and family, so they can better support the men in their life.
Website: https://thisisheads-up.uk/
Mind BLMK
A local mental health charity, with a positive and holistic approach to promoting mental wellbeing.
Website: www.mind-blmk.org.uk/
Tel: 0300 330 0648
Mind BLMK - Crisis Support - Crisis Cafe
Crisis Cafes are safe, non-judgemental spaces that you can come to if you find yourself in crisis or mental distress in the evenings. You will be met by a trained mental health worker who will listen and help you identify ways to address the problems you are facing.
Website: https://www.mind-blmk.org.uk/how-we-can-help/crisis-support/
Luton Community Chaplaincy
Pastoral and spiritual support for those of all faiths and none.
Website: www.lutoncc.co.uk/home
Tel: 07557 686218
Luton Psychology Service
Child and Educational Psychology Service at Luton Council promoting children and young people's social, emotional, & learning development; & supporting families.
Website: https://psychologyservice.wixsite.com/communitypsychology
Tel: 01582 548150
Chat Health
- Mental health
- Healthy eating
- Relationships
Bedfordshire and Luton Recovery College
Bedfordshire and Luton Recovery College is part of the Bedfordshire Mental Health Academy which is a formal partnership with East London NHS Foundation Trust (ELFT) and the University of Bedfordshire.
The college is open to any adults who live or work in Bedfordshire and Luton.
Their courses and workshops focus on mental health wellbeing and recovery. They are delivered by people with lived experience and professional experience.
Website: https://www.elft.nhs.uk/services/bedfordshire-and-luton-recovery-college
Email: elft.recoverycollege@nhs.net
Tel: 01582 708917
ELFT (East London Foundation Trust)
ELFT provides a range of Mental Health Services across Bedfordshire and Luton
Website: https://www.elft.nhs.uk/
MAN'S DEM CHAT
Black men's discussion and self help virtual chat group.
A safe and friendly platform to discuss affairs and issues effecting black men in the UK today.
Every Wednesday 6.30-8pm.
Self-care and National Support Services
Self Care
- If you don't do anything, do something. if exercise didn’t involve a whole lot of self-motivation and actual physical activity, but instead came in a pill, it would be hailed immediately as “a wonder drug” such are the health benefits involved.
- The Better Health campaign provides a range of resources and tips to support adults to move more Get active - Better Health - NHS (www.nhs.uk)
- The Couch to 5k phone app has been designed to help get people off the couch and running in just 9 weeks.
- The Active 10 phone app show you how how much brisk walking you do and helps to show you how you can fit a ten minute brisk walk into your day. It breaks this brisk walking down into manageable chunks of ten minutes and encourages at least one session every day (which equates to 70 minutes a week). Users can set their own goals and the app encourages people to progress up to 30 brisk minutes of walking per day, to meet the 150 minutes recommended by the Chief Medical Officer
- Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Local Support Services
Total Wellbeing Luton - Exercise Referral
Leading an active and healthy lifestyle can work wonders for both physical and emotional wellbeing. It can help aid your mobility, manage your weight and improve your emotional wellbeing. Not only will it help you manage existing health conditions but it can also improve your quality of life. The team at Total Wellbeing Luton understand that knowing where to start is daunting and can be confusing to know what’s right for you.
The Exercise on Referral programme is for Luton residents over the age of 16 who have been referred by a health professional. The programme involves 12 weeks of supported gym-based activity with a specialist trainer who will be able to guide you in the right direction.
Ask your health professional about Total Wellbeing's discounted Exercise on Referral programme.
Website: https://www.totalwellbeingluton.org/
Telephone: 0300 555 4152
Email: info@totalwellbeingluton.org
Active Luton
Active Luton runs a number of sports centres throughout Luton. Visit their website for more information about:
- Gym
- Fitness classes
- Swimming
- Golf
- Activities for children and young people
- Activities for older people
- Disability and inclusive sport
Website: https://www.activeluton.co.uk/
Centres:
Inspire: Luton Sports Village, Butterfield Green Road, Luton, LU2 8DD Tel: 01582393230
Lea Manor Recreation Centre, Northwell Drive, Luton, LU3 3TL Tel: 01582599888
Lewsey Sports Park & Pool, Pastures Way, Luton, LU4 0PF Tel: 01582604244
Hightown Community Sports & Arts Centre, Concorde Street, Luton, LU2 0JD Tel: 01582419548
Stockwood Park Athletics Centre, Farley Hill, Luton, LU1 4BH Tel: 01582722930
Stockwood Park Golf Centre, London Road, Luton, LU1 4LX Tel: 01582413704
Be Active
Be Active are inspiring Luton to Move More!
They work to ensure movement is part of everyone's day to day life, in particular they look to address the inequalities around access to physical activity across Bedford, Central Bedfordshire and Luton.
Be Active's vision is to have a Healthier and Happier Bedfordshire. They bring together a range of groups across Luton, Bedford and Central Bedfordshire, including community organisations, national governing bodies, coaches, clubs and volunteers. Supporting, developing and promoting physical activity in the local area so everyone can have the opportunity to achieve a healthier, happier and more active life.
Website: https://www.beactivebeds.co.uk/
Self-care and National Support Services
Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).
Self-Care
- For information about sexual health, STIs, HIV and contraception visit https://www.sexwise.org.uk/ or https://www.startswithme.org.uk/ or https://www.nhs.uk/live-well/sexual-health/
- The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
Local Support Services
Luton Sexual Health
Luton Sexual Health provides free, confidential advice on a range of subjects including:
- Sex and relationships
- Using condoms
- LGBTQ
- Sexually transmitted infections
- Contraception
Advice can be given over the phone or in-person at one of their clinics.
Tel: 01582 497070 - For general enquiries or to book an appointment
Website: www.lutonsexualhealth.org.uk/
Self-care and National Support Services
NATIONAL SUPPORT
- Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*.
- Smokefree has lots of free support this includes a smartphone app, email programme or text messages that will keep you focused wherever you are.
- You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.
SELF CARE
- Download the NHS Smokefree app from itunes or google play
- Get further information from the National Health Service www.nhs.uk/quit
- Consider using e-cigarettes to stop smoking
- Millions have used Smokefree support to help them stop smoking. Choose from an app, email, SMS and face-to-face guidance.
Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good
Local Support Services
Total Wellbeing Luton
Stop Smoking with Total Wellbeing Luton
If you live, work or are registered with a GP in Luton who can offer free stop smoking medication, e-cigarettes and support.
For tips, advice and support:
Visit the Total Wellbeing Luton website
Text Quit2022 to 60066
Call 0300 555 4152
Email info@totalwellbeingluton.org
Download Total Wellbeing's Top Tips to Stop Smoking
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See Mind's Useful contacts - Mind for organisations that can help someone find local volunteering opportunities.
- Join an online community. See Mind's Useful contacts - Mind for some suggestions.
The Coronavirus (Covid-19) and Loneliness, What can you do to support people in your local community?
It is particularly important for people who
- are 70 or over
- have a long-term condition
- are pregnant
- have a weakened immune system
People in these groups have been asked to apply social distancing, you can support people who are doing this by asking if you could:
Help your neighbours - #viralkindness contact card
Facebook groups
Covid Mutual Aid UK is a group of volunteers supporting local community groups organising mutual aid
Website: https://covidmutualaid.org/
Loneliness in Older People
- The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call 0800 470 8090. The Silver Line can also put you in contact with community activities in your local area
- Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.
- https://www.reengage.org.uk/ Re-engage works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
- NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
- It is recognised that loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the Office for National Statistics highlighted Britain as the loneliness capital of Europe.
- Whilst on the outside young people can be very well connected on social media, if this replaces face-to-face contact then it can add to a feeling of loneliness. Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.
- Helplines can reduce loneliness, at least in the short term
- The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
- Young Minds offers advice for young people to help them look after their mental health. They also have a free 24/7 textline service. YoungMinds | Mental Health Charity For Children And Young People | YoungMinds
- There are also support services on websites such as Mind's that can remind you you're not alone.
- It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Age Concern Luton
Age Concern Luton has been helping older people improve their overall quality of life, receive timely practical help, get out and about and retain dignity in later life for nearly 20 years.
Age Concern Luton currently run a number of lunch clubs where members can get a freshly cooked hot meal and the opportunity to sit, talk and play games with other people.
They were also one of the first organisations in Britain to develop a befriending scheme where volunteer visitors (normally retired people) pop in for a chat and a cuppa with lonely older people.
Website: http://www.ageconcernluton.org.uk/
Telephone: 01582 456812
Email: admin@ageconcernluton.org.uk
Total Wellbeing Luton - Social Prescription
Loneliness and isolation can be as damaging to your health as cigarette smoking and can lead to a decline in health – which increases the risk of developing long-term conditions.
Social prescription helps people to live well by connecting them with activities and people in their local communities.
Website: www.totalwellbeingluton.org/social-prescription.html
Telephone: 0300 555 4152
Email: info@totalwellbeingluton.org
Age UK Bedfordshire - Telephone Befriending Service
This service is aimed to help older people aged 50 or over, living in Bedfordshire. The team make contact with the client over the phone to arrange a time and day convenient to the client to call.
They try and keep a regular service providing a friendly voice over the phone to chat and share any concerns with. The team take referrals from professionals, concerned others and self referrals. The aim of this service is to tackle loneliness and show there is someone out there who cares, we will always have a friendly ear, and talk through any worries.
Website: https://www.ageuk.org.uk/bedfordshire/our-services/telephone-befriending/
Telephone: 01234 360510
Self-care and National Support Services
Do you think the person would benefit from some further support to reduce their drinking and / or drug taking to lower risk levels? You can make the following recommendations:
- Suggest they speak to their GP or a loved one
- Pass on details of national organisations, such as those listed below:
National Support
ALCOHOL
Drinkline
Drinkline provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else's drinking.
Tel: 0300 123 1110 (weekdays 9am-8pm, weekends 11am-4pm)
Drink Free Days app - If the person has a smartphone they can download the Better Health Drink Free Days app designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback. Drink less - Better Health - NHS (www.nhs.uk)
Alcoholics Anonymous
Call the free helpline 0800 9177 650
Email help@aamail.org or use the live chat function on their website
Website: Alcoholics Anonymous Great Britain (alcoholics-anonymous.org.uk)
DRUGS
Narcotics Anonymous
A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Helpline: 0300 999 1212 (10am - midnight)
Email: pi@ukna.org
Website: Welcome to UKNA | UKNA | Narcotics Anonymous in the United Kingdom
Local Support Services
ResoLUTiONs
ResoLUTiONs support adults in Luton who are struggling with alcohol and/or drug use.
Website: https://www.changegrowlive.org/resolutions-drug-alcohol-service-luton
Telephone: 0800 054 6603
Email: resolutions.info@cgl.org.uk
ResoLUTiONS - Young People's Service
Help for people under 25 in Luton who are struggling with alcohol and/or drug use
Website: https://www.changegrowlive.org/resolutions-drug-alcohol-service-luton/yp
Telephone: 0800 054 6603
Email: resolutions.info@cgl.org.uk
Headway Luton
Headway Luton supports people with an Acquired Brain Injury (ABI) caused by substance misuse.
The Luton Day Centre activities include:
**Speech and communication**Physiotherapy**Cognitive Exercises **Physical Exercise/Yoga**Computer Classes**Singing/Music**Cooking **Mindfulness**Money Management **Arts & Crafts**Social Interaction**
Community support for clients, families & carers across Luton, Dunstable, Houghton Regis & surrounding areas includes:
**ABI Information & Advice **Crisis Intervention**Emotional Support**Signposting**Advocacy for housing, benefits & money issues **Additional support as required*
Website: www.headwayluton.com
Telephone: 01582 876729
Self-care and National Support Services
If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 41 41
Text: 07860 039967
Email: pat@papyrus-uk.org
Open 9am - midnight every day
Other options include:
- contact their GP for an emergency appointment or call the out of hours service.
- call their Mental Health worker, if they have one.
- call their social worker or key worker, if they have one
- encourage to re-engage with mental health services if already engaged
- go through their Safety Plan with them
If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).
It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.
A person may not be suicidal but you may still be concerned
Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to IAPT (Improving Access to Psychological Therapies). IAPT teams are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:
• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems
All the local IAPT services are listed under the 'Mental Health' section of MECC Link and can be found within the 'local support and contact details' section.
SELF CARE
- Hub of Hope - Postcode based directory of services
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS has has a range of self-help tools available
- Andy's Man Club provides weekly groups, a place for men to come together in a safe environment to talk about issues/problems they have faced or are currently facing. There's a search function to find your nearest group.
Local Support Services
Please note that these are not crisis services.
If you have serious concerns for a person, do not leave them on their own and get urgent professional help:
- from their GP
- by calling 999
- by taking them to the nearest accident and emergency department
Remember to make sure that you are safe and do not put yourself at risk.
Total Wellbeing Luton
Total Wellbeing Luton offers a Talking Therapy service and emotional health support. This service can be access by anyone who lives in Luton and is over 16.
Website: https://www.totalwellbeingluton.org/talking-therapies.html
Telephone: 0300 555 4152
Email:info@totalwellbeingluton.org
Self-referral: https://www.totalwellbeingluton.org/lifestyle-questionnaire.html
Mind BLMK
A local mental health charity, with a positive and holistic approach to promoting mental wellbeing.
Website: https://www.mind-blmk.org.uk/
Tel: 0300 330 0648
Heads Up Bedfordshire
HeadsUp is a campaign to help men get happy and stay happy. It has been set up to help men identify and deal with issues that tend to crop up in life from time to time. The website also offers help and advice to friends and family, so they can better support the men in their life.
Website: https://thisisheads-up.uk/