Simple Signposting to Better Health and Wellbeing

Self-care and National Support Services

Self Care

Register for priority service from your energy supplier

You might be able to get extra support from your energy supplier by signing up to the priority services register if you:

• are disabled or seriously ill
• are recovering from an injury
• have mental health problems
• don’t speak or read English well
• have children under 5, or are pregnant
• have reached your state pension age
• are in a vulnerable situation

Benefits of priority service can include free energy saving advice.  A password protection scheme to protect you from cold-callers.  Your meter moved free of charge if it’s hard for you to use or read.  Bills sent to a relative, carer or friend to help you check them. You might also get advance notice if your supply is going to be interrupted, priority re-connection if your supply is interrupted.  You may also get annual gas safety checks.  Find out more on the Ofgem priority services register website.

To find out if you’re eligible to join the priority service register, speak to your energy supplier.

If you don't know who your current gas and electricity supplier is, this can be checked by contacting:

• For Gas - Meter Point Reference Line - 0870 6081524
• For Electricity - Northern Powergrid - 0845 0707172

Energy suppliers priority service

• British Gas
• EDF
• E.ON Next
• Northern Powergrid

Pension Credit Toolkit

Use this collection of materials to help older people understand how they could get Pension Credit.

 This toolkit is for anyone who works with pensioners. Use it to help older people understand how they may get extra money every week by:

• increasing understanding in your organisation
• helping your customers find out if they could get Pension Credit

The toolkit contains:

• guidance to help you understand Pension Credit
• information to help you support someone applying for Pension Credit
• common reasons why pensioners don’t claim
• ideas for events and dealing with the media
• useful contacts

The Pension Credit toolkit can be accessed here: Pension Credit toolkit - GOV.UK (www.gov.uk)

Apply for energy bill discounts and benefits

See if you are be eligible for three heating related benefits:

• One-off £150 discount off your electricity bill with the Warm Home Discount Scheme. 

• If you’re eligible, your energy supplier will apply the discount to your bill. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.

  This should be paid direct to you if you receive the Guarantee Credit element of Pension Credit or are on a low income and have high energy costs.

  You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.

  To find out if you qualify you contact your energy supplier directly.

• £200 or £300 to help you pay your heating bills for winter 2024 to 2025 with the Winter Fuel Payment. You may be eligible if you or your partner get certain benefits. You will not get the extra Pensioner Cost of Living Payment given in 2022 and 2023. It stopped in winter 2023.
• Extra help if temperatures fall below a certain level with the Cold Weather Payment.

Struggling to pay for your gas and electricity?

The price of gas and electricity has increased greatly over recent weeks. If you are worrying about what to do, did you know that there is support available to help you during this time?

You can contact your supplier, to discuss ways to help pay what you may owe. This should be made affordable to you based on your budget. Your energy supplier may have support funds available.

British Gas - British Gas Energy Trust

• They offer a number of schemes to help people who are in arrears. You do not need to be a British Gas customer to apply.

Octopus Energy - Octo Assist Fund

• To apply you would need to be an Octopus Energy customer and are currently struggling with your bills.

OVO - OVO Energy Fund

• You have to either be an existing OVO customer or previous customer. This is designed for people in debt of over £150 and unable to pay their bills

Scottish Power - Scottish Power Hardship Fund

• If you are an existing customer of Scottish Power and having difficulties paying your bills you may be able to get additional support.

National Energy Action - NEA – 0800 3047159 Monday to Friday 10am to 12pm. 

• A charity who specialise in assisting people with help with energy debt.  Giving benefits advice and making the most of your income. Support with gas and electricity accounts including fuel debt and switching suppliers and helping with energy efficiency.  They can also help you apply for trust fund money, Water rates, Warm Home Discount and Priority Services Register details.

If you need extra financial support, you can contact:

Money Advice Service - 0800 1387777 

National Debtline - 0808 8084000

Citizens Advice - 0808 2231133

Step Change - 0800 1381111 

--------------------------------------------------------------------------------------

Preparing for Colder Weather

• From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
• Tips for staying warm and well this winter

The UK Health Security Agency has advice on staying well in the cold weather, covering issues such as financial help, healthy lifestyle, flu jabs and heating.

• Cold Weather Alerts will keep you safe and well this winter by keeping you informed

The Cold Weather Alert operates in England from the 1 November to 31 March every year, in association with the UK Health Security Agency (UKHSA). The alerts give you advanced warning of adverse weather conditions that could have a significant effect on your health and well-being, enabling you to take extra precautions to keep safe and well. Sign up here.

Local Support Services

Home Energy (North East Lincolnshire Council)

Is the person struggling to pay your energy bills? Is the person choosing to heat your home or feed your family? Is the person living in a cold home? Does the person have inadequate heating & Insulation?

If they have answered 'yes' to any of these questions they may be entitled to help from the Home Energy Team

Tel: 01472 326296 (Option 5)

Email: energy@nelincs.gov.uk

Website: https://www.nelincs.gov.uk/homes-and-property/home-energy/

Friendship at Home – Befriending and Supporting Older People

Friendship at Home is a local volunteer-lead charity providing friendship and support to older people across North East Lincolnshire. Their support is aimed at reducing loneliness and isolation and improving older people’s quality of life.

Tel: 01472 602500

Web: Friendship at Home – Befriending and Supporting Older People

Self-care and National Support Services

NATIONAL SUPPORT - ALCOHOL

Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?

• Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
• Cutting back on the booze can be a really effective way to improve your health, boost your energy, lose weight and save money.  Any reduction in the amount you drink every week will be beneficial – and with the right help, it's easier than you think. Download the 'Drink Free Days' app to update and track your drink-free days, get simple and practical tips to help you control your drinking, receive reminders and celebrate milestones.
• Get further information from NHS Choices www.nhs.uk

Organisations that offer support: 

Please see the foot of this section for a list local drug and alcohol services, along the brief details on the support they offer.

SELF CARE - ALCOHOL

Further tips on cutting down

Make a plan
Before you start drinking, set a limit on how much you're going to drink.

Set a budget
Only take a fixed amount of money to spend on alcohol.

Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.

Take it a day at a time
Cut back a little each day. That way, every day you do is a success.

Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.

Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.

Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.

Take a break
Have several drink-free days each week.  

NATIONAL SUPPORT - Drugs

Change Grow Live

Local Support Services

Foundations Drug & Alcohol Services

No appointment is needed just drop in to Queen Street, Grimsby, DN31 1JA

Tel: Foundations - 01472 571200

Web: http://www.careplusgroup.org/services/foundations-drug-alcohol-services

Wellbeing Service (North East Lincolnshire Council)

Tel: 01472 325500

Web: https://www.nelincs.gov.uk/health-and-wellbeing/

Self-care and National Support Services

National Support Services

Citizens Advice Bureau

Citizens Advice Bureau provides support with welfare benefits, debt management, housing, employment issues, and utility bills and more. They assist with benefit applications, challenges, and housing-related matters such as eviction prevention and tenant rights. Additionally, they offer guidance on debt management, employment rights, and energy efficiency, assisting individuals navigating complex financial and legal challenges.

Tel: 0800 144 8848

Webpages:

Benefits - Benefits - Citizens Advice

Housing - Housing - Citizens Advice

Help with debt - Help with debt - Citizens Advice

Employment and Support Allowance (ESA) - Employment and Support Allowance (ESA) - Citizens Advice

Make your home more energy efficient - Make your home more energy efficient - Citizens Advice

Get help with the cost of energy efficiency - Get help with the cost of energy efficiency - Citizens Advice

Government support - GOV.uk

GOV.uk provides financial assistance and support services in the UK. This includes the administration of welfare benefits such as Universal Credit, Jobseeker's Allowance, Employment and Support Allowance, and Disability Living Allowance. The platform offers information and resources for managing finances, understanding pensions, and accessing various government support programs.

Additionally, GOV.uk provides guidance on tax credits, housing benefits, and financial aid for families and individuals in specific circumstances. 

Benefits: Benefits - GOV.UK (www.gov.uk)

Employment and Support Allowance (ESA): You can apply if you have a disability or health condition that affects how much you can work.

Web: Employment and Support Allowance (ESA): Overview - GOV.UK (www.gov.uk)

Apply for Universal Credit: Universal Credit: What Universal Credit is - GOV.UK (www.gov.uk)

Emergency Financial Assistance: Emergency Financial Assistance (publishing.service.gov.uk)

Winter Fuel Payment:
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills.

The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.

Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)

Department of Work and Pensions (DWP)

DWP is responsible for providing support and services related to welfare, pensions, and employment.

Financial Hardship Support:

In cases of immediate financial hardship, you may be eligible for hardship payments. Speak to the DWP or Contact your local Jobcentre for information on how to apply.

You can usually only get a hardship payment 15 days after your JSA payment was stopped.

You’ll be able to get your hardship payment straight away if you’re considered ‘vulnerable’ by the Jobcentre. This means you or your partner:

• is responsible for a child or young person
• is pregnant, disabled or a carer
• is homeless
• is under 18
• is under 21 and has recently been looked after by the local authority
• has a chronic medical condition
• has a long-term mental impairment - this includes mental health conditions (such as depression), cognitive impairments (such as dementia) and learning disabilities (such as downs syndrome)

You’ll have to show proof, for example a letter from a doctor or a benefit letter.

Benefits: Benefits - GOV.UK (www.gov.uk)

Applying for a Discretionary Housing Payment: Applying for a Discretionary Housing Payment - GOV.UK (www.gov.uk)

StepChange Debt Charity

StepChange Debt Charity offers free and confidential debt advice, helping individuals create realistic budgets and negotiating with creditors to freeze additional costs. They assist in setting up Debt Management Plans for structured debt repayment. In cases of severe financial distress, StepChange provides insolvency advice. Online tools and resources, including budgeting calculators, are available. The charity emphasises ongoing support and financial education to empower individuals for a secure financial future.

StepChange Debt Charity can provide guidance if the cessation of benefits has led to financial difficulties.

Web: StepChange Debt Charity - Free Expert Debt Advice.

Life, money and budgeting: Your Personal Situation. Debt & Money Advice. StepChange

Coping with the rising cost of living

Are you struggling to pay your energy bills? If you're on a low income, find out if you're entitled to:

One-off payments to support people with the rising cost of energy bills: Coping With The Cost Of Living. Debt Advice. StepChange

Grants and funding to pay for energy bills: Grants And Funding To Pay For Energy Bills. StepChange

Government help with gas and electricity bills: Government Help With Gas & Electricity Bills. StepChange.

National Debtline

National Debtline is a debt advice charity run by the Money Advice Trust. They offer a free and confidential debt advice service. They have helped millions of people with their debts. They'll talk through options and give clear advice on how to take back control.

Tel: 0808 808 4000 or Live webchat
(Between Monday to Friday 9am-8pm and on Saturdays 9.30am-1pm)

Web: Debt advice | Free debt advice | National Debtline
Cost of living hub: Cost of living library | National Debtline

To find out more advice and information on specific topics visit the Fact Sheet Library.

Web: Fact sheet library | National Debtline

 

The Money Helper Service (Government backed service)

Free and impartial money advice, set up by government:

• Advice and guides to help improve your finances
• Tools and calculators to help keep track and plan ahead
• Support over the phone and online

Tel: 0800 1387777

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Web: https://www.moneyhelper.org.uk/en

Turn2us

Turn2us is a national charity offering information and practical help to people facing financial insecurity.

Apply for a charitable grant: Charitable grants can be given as money, products or services and don't have to be paid back.

Search for charitable grants Or contact Turn2us who can provide free financial advice and support to people in the UK in crisis.

Call the free helpline: 0808 802 2000 (Monday to Friday, 9:00am - 5.30pm)

Web: Turn2us Grants Search

The Trussell Trust

Find your local Trussell Trust food bank, their contact details and opening times.

If you're struggling to afford the essentials or need advice and support you can call one of our free helplines.

Web: Find a Food Bank - The Trussell Trust

No Recourse to Public Funds Network

Other National Support

Mental Health

Please refer to the Mental Wellbeing MECC page for further support.

Web: MECC Link

National Domestic Violence Helpline

The National Domestic Violence Helpline, established in partnership between Women's Aid and Refuge, provides immediate and confidential support to individuals facing domestic abuse in the UK. Those in need can access expert advice, emotional support, and information on available resources, guidance on safety planning, and information about local services, including refuge accommodation.

The free 24 hour helpline: 0800 9995 428

Drugs and Alcohol

For alcohol support please refer to the Alcohol MECC page for further support.

Web: MECC Link

Homelessness

Please refer to the Housing and Homelessness MECC page for further support.

Web: MECC Link

Local Support Services

'Help with the Cost of Living' websites for your Local Authority area are listed below.  These provide a valuable source of information on some of more localised support arrangements for where you live.

Local Support Services

North East Lincolnshire Council - Cost of Living

Money worries: financial and support

COVID-19 has affected household finances, earnings, and employment for many people. We know this is causing worry and distress so we have gathered some information about where you can get help.

The website includes details on:

• Homes and Housing
• Home energy and property advice
• Living costs 
• Cost of living support
• Employment

Web: https://www.nelincs.gov.uk/benefits/help-with-money/

Financial Advice and Debt Management

Citizens Advice North East Lincolnshire 

We provide free, confidential and impartial advice and campaign on big issues affecting people's lives. Our goal is to help everyone find a way forward, whatever problem they face.

Tel: 0808 2505 701

Web: Citizens Advice North East Lincolnshire

Address: Melbourne House 16 Town Hall Street, GRIMSBY, North East Lincolnshire, DN31 1HZ

North East Lincolnshire Council

Information available around benefits and help with money related issues. 

Web: Benefits and help with money - NELC | NELC (nelincs.gov.uk)

Financial Support and Guidance - Citizens Advice

Advice on managing your debts, help to pay your council tax, apply for housing benefit, help with childcare funding, finding a job and looking after your mental health.

Tel: 01724 297000

Web: Financial support, advice and guidance - North Lincolnshire Council (northlincs.gov.uk)

Responsible Lenders

Notts and Lincs Credit Union

We deliver a range of competitively-priced financial products and services to our members from all sectors, including both the traditional banking customers and those who have been previously without access to banking facilities.

Tel: 0330 004 0842

Email: info@nottsandlincscu.co.uk 

Web: Credit Union Nottingham, Lincoln & Mansfield (nottsandlincscu.co.uk)

Address: City Hall, Lincoln, LN1 1DD

NEFirst

NEfirst are a thriving modern credit union providing ethical finance for our communities in the North East of England.

Tel: 0330 055 3666

Email: info@nefirstcu.co.uk

Web: NEfirst Credit Union (nefirstcu.co.uk)

Address: 25 Front, Street Stanley, County Durham, DH9 0JE

Help with Household Bills

North East Lincolnshire Council - Household Support Grant

The Household Support Grant scheme, funded by the Department of Work and Pensions, is now open to North East Lincolnshire residents over 16 years of age to provide support to households in most need this winter as the economy recovers. The maximum grant available is £250.

Web: Household Support Grant - NELC | NELC (nelincs.gov.uk)

Help with Food

Care 4 All

We cover the whole of North East Lincolnshire and some of the surrounding villages such as; Holton-Le-Clay, Tetney and Caistor. If you would like to know whether we can, or do, deliver to your village. 

Our Meals on Wheels service operates 365 days a year and includes all of the festive bank holidays.

You can choose from a wide range of main meals and desserts, which arrive piping hot and ready to eat.

Tel: 01472 322915

Address: 21 Eleanor Street, Grimsby, DN32 9EA, United Kingdom

We Are One 

Food parcels for collection

Tuesday and Thursday 11:00am to 2:00pm

Tel: 07542 962210

Address: St Andrews Church Hall, Albion Street, Grimsby

Food Provision Care

As part of our emergency food provision to families and individuals here in North East Lincolnshire, who are homeless, vulnerable and needs, we have set up our new cash appeal that will allow us to continue to provide people with food vouchers to help them through an emergency crisis. 

Opening Times

 Monday to Friday 12pm-3:30pm

Tel: 01469 727 214

Web: FOOD PROVISION | CARE (carenelincs.co.uk)

Email: imminghamaccesspoint@carenelincs.co.uk

Address: Immingham Civic Centre Hub, Pelham Road, Immingham, DN40 1QF

 

 

Self-care and National Support Services

Self Care

There is a wealth of information and ways to prevent falls on the following websites

• Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide

• Age Uk - Information on falls prevention, exercise classes and handyman services in some areas.  Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/

• The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors

• Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
  • having a sight test if you're having problems with your vision, even if you already wear glasses 
  • having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
  • requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
  • advice doing exercises to improve your strength and balance (try some exercises for older people)

• NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/

Local Support Services

Hope Specialist Service (Care Plus Group)

Hope Specialist Service provides a patient centred one stop shop for older people at risk of falls.

Tel: 01472 313400

Website: http://www.careplusgroup.org/services/falls-service

Address: Hope Street Medical Centre 
Hope Street 
Grimsby 
DN32 7QL

Self-care and National Support Services

Please select the Family Hub in the local area to find out more information.

Local Support Services

Family hubs bring together services to offer help and support to children and young people aged 0 to 19 and their families.

You and your child can use a local hub for:

Extra help and support is available to families who need it, to work through issues that may arise during a child or young person’s life. This may be offered by professionals such as our advisers, health visitors, school nurses and other family support services.

You can also access Start for Life- external site  which has everything you need to know for pregnancy, babies, toddlers and parenting in North East Lincolnshire.

To find your Family Hub or find out more information visit the Family hubs | NELC

Email: startforlife@nelincs.gov.uk

Opening times: Monday to Thursday 8:30am to 5pm and Friday 8:30am to 4:30pm except bank holidays

Self-care and National Support Services

If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings, support them to:

• Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
• Text SHOUT to 85258 for confidential support if they prefer to talk to someone over text message.
• Go to your nearest A&E or call 999, in an emergency or if you’re worried about their safety.

Support for gambling harms

Share sources of information and support appropriate to the person’s requests. These can include:

Chapter One

Chapter One is an information and support hub for everyone affected by gambling.

This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.

Website: https://www.chapter-one.org/

Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.

Free and confidential support is available from NHS specialists

NHS Northern Gambling Service

This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.

Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.

Website: Home - NHS Northern Gambling Service

Other Support services

National Gambling Helpline and Support

The National Gambling Helpline provides advisors who are available 24/7 online or via the telephone. They can signpost you to a range of confidential and free support services, such as counselling and therapy, as part of the National Gambling Support Network.

You can speak to an advisor or refer yourself to the National Gambling Support Network by contacting 0808 8020 133.

The National Gambling Helpline and Support Network is commissioned by the charity GambleAware, which receives voluntary donations from the gambling industry.

Website: https://www.begambleaware.org/ngsn

Peer support: Gamblers Anonymous

Gamblers Anonymous is described as a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.

Gamblers Anonymous operates local meetings of people who are affected. Each local group operates slightly differently. It is not a ‘treatment’ option, as it is not a registered mental health support service, but some have found Gamblers Anonymous meetings helped them to stop gambling.

Website: https://www.gamblersanonymous.org.uk

Peer support: GamLearn

The Gambling Lived Experience and Recovery Network supports and empowers those who have experienced gambling-related harm.

Website: https://www.gamlearn.org.uk/

Peer support: GamFam

GamFam is a charity empowering individuals and families to reduce the impact of gambling harms and move towards a more positive future. GamFam offers free online peer support, including structured peer support groups for affected others and separate groups for those directly in recovery.

GamFam have created an opportunity for anyone affected by gambling harms to share experiences in a safe space, with no fear of judgement. Structured peer support groups provide information and support to help those affected learn and understand about gambling disorder.

GamFam is not a clinical service, it is an organisation that has lived experience at the heart of everything they do. Following a referral someone will reach out within a maximum of 24 hours with access to a group usually within a week.

Online Referral Form: GamFam Referral Form (office.com)

Gambling with Lives

A charity set up by families bereaved by gambling that provides support, raises awareness of gambling disorder’s devastating effects, and campaigns for change.

Website: https://www.gamblingwithlives.org/

Blocking tools and self-exclusion

Physical premises:

See Chapter One for guidance on how to self-exclude from physical gambling venues.

Online tools:

Gamstop
Signing up stops someone being able to use gambling websites and apps for 6 months, 1 year or 5 years.
https://www.gamstop.co.uk/

Gamban
Signing up blocks access to gambling websites and apps on your devices.
https://gamban.com/

Gambling Commission
Information on how to block gambling payments with your bank.
https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions 

Avoiding marketing

Visit account settings with gambling operators to unsubscribe from marketing emails.

Support with debt/financial concerns

If you have got into difficulty with money - these services can offer advice:

Citizens Advice - 0300 330 1313 - www.citizensadvice.org.uk

StepChange Debt Remedy - 0800 138 1111 - www.stepchange.org

*see this helpful guide for information about language and gambling harms:

Language guide by ecgmca - Issuu

Further training:

Free online suicide awareness training from the Zero Suicide Alliance

 

Local Support Services

If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:

• Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
• Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
• Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.

Support for gambling harms

Share sources of information and support appropriate to the person’s requests. These can include:

Chapter One

Chapter One is an information and support hub for everyone affected by gambling.

This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.

Website: https://www.chapter-one.org/

*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.

Free and confidential support is available from NHS specialists

NHS Northern Gambling Service

This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.

Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.

Website: Home - NHS Northern Gambling Service

Self-care and National Support Services

Self Care

NHS Better Health - Lose Weight

Lose weight - Better Health - NHS (www.nhs.uk) – information and advice, and links to offers from approved partners

NHS Weight Loss Plan app, a 12-week programme following NHS advice on losing weight safely. Available from the App Store and Google Play. To find out more you could watch our app demo

Healthy Steps email programme:

Healthy Steps is a budget-conscious email programme designed to encourage families to take steps to improve their health and wellbeing. ​It provides regular reinforcement and feedback to help families set and achieve goals. Particular focus on lower income families with children aged 5-11​.

The programme invites families/parents/carers to complete a quiz, leading to a recommendation of the best NHS approved health options for your family. There are currently three on offer: sugar reduction, 5 A Day or planned cooking​. Those who sign up will get eight weekly emails with hints and tips on their chosen theme, as well as weekly challenges. Built-in feedback loops means that they will also be provided reinforcement and encouragement after set-backs to help them in their journey through Healthy Steps.

Local Support Services

The Wellbeing Service (North East Lincolnshire Council)

For information on the exciting ways to support you, your friends and family to ‘eat well’ and ‘move more’

Tel: 01472 325500

Email: wellbeingservice@nelincs.gov.uk

Website: https://www.nelincs.gov.uk/health-and-wellbeing/

 

Self-care and National Support Services

Offer assistance to those who need help to report damp and mould

Most tenants who want to report damp and mould to their landlord will be able to do this independently if they have sufficient information about how they can do this. There may be some cases where individuals are unable to advocate for themselves, for example due to poor literacy or lack of English language skills or lack of access to the internet. In these cases, you could offer to make a report to the landlord or escalate the concern on the tenant’s behalf. It is important to ensure that the tenant provides consent for this. Letter templates are available from Shelter (Housing Charity).

Signpost to national support services and advice

In the UK, several organisations offer advice and support to help people to address damp and mould problems:

Shelter (The Housing and Homelessness charity)

Shelter has launched a new online tool filled with practical advice and resources which covers:

• Spotting Damp and Mould - early signs and health risks
• Knowing Responsibilities - who is response for fixing damp and mould
• Engaging with Landlord - includes letter templates
• What landlords should do - the steps landlords should take
• Handling serious situations - complaints and escalation

Private tenants can access the tool here

Council or social housing tenants can assess the tool here.

Shelter also provides support and information for tenants concerned about revenge eviction if they ask for repairs.

Citizens Advice

If you have damp or mould in your rented home you can access support and advice

Property care Association

Help and information for homeowners about condensation, damp and mould.

Housing Ombudsman Service

All the information that residents and landlords will find useful on this key topic including guidance, spotlight reports and training options for landlords.

https://www.housing-ombudsman.org.uk/

Latest Government Guidance 

The latest government guidance: Understanding and addressing the health risks of damp and mould in the home - GOV.UK.

New Requirements coming in from October: Awaab’s Law to force landlords to fix dangerous homes - GOV.UK

Affordable warmth support and information on MECC Link

https://www.mecclink.co.uk/yorkshire-humber/affordable-warmth/

Local Support Services

North East Lincolnshire

Website: Condensation, damp and mould | NELC

Homeowners

If after following the guidance you are still experiencing damp and mould in your home, you may be eligible, subject to funding, to assistance through grants and loans.

To find out more contact the Home Energy Team on 01472 326296 option 5 or email energy@nelincs.gov.uk.

Tenants

If after following the guidance on this page, you are still experiencing damp and mould in your property, you need to report your concerns to your landlord.

Should your landlord fail to engage after 14 days of you raising your complaint, and you require assistance please contact the Home Improvement Service on 01472 326296 option 3 or email homeimprovementteam@nelincs.gov.uk.

Self-care and National Support Services

If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.

Whilst there are some amazing national services available, we recommend a local first approach.  A list of local services can be found at the foot of this text

Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.

This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.

Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.

Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/

Not sure which local authority area to choose?  If you know a postcode you can check which local authority area here.

Local Support Services

North East Lincolnshire

North East Lincolnshire Council’s Homelessness Prevention Service

If a person is homeless or at risk of losing their home within the next 56 days, you must seek help and advice immediately.

The Homelessness Prevention Service are able to help with making sure people stay in their home. If this option is not possible, they will help find somewhere else to live. 

Tel: 01472 326296 

Web: www.nelincs.gov.uk/homelessness

Harbour Place, Grimsby

Open Monday to Thursday, 9am to 5pm, Friday from 9am to 4.30pm             

To provide support, guidance & advice to rough sleepers.

Tel: 01472 355234 

Web: www.harbourplacegrimsby.org.uk

Doorstep, Grimsby

Open Monday – Friday, 9am – 5pm    

Provides accommodation & support to young people and young families aged 16-25 who are experiencing homelessness

Tel: 01472 321444

Web: www.mydoorstep.org.uk

Humbercare, Grimsby

Open Monday to Thursday, 9am to 5pm, Friday from 9am to 4.30pm

Provides support and services to adults and young people

Tel: 01472 245820

Web: www.humbercare.org.uk

Self-care and National Support Services

Give reassurances that there are lots of sources of support

If you are worried that this person is in crisis, please see section for Suicide Prevention

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 4141

Text: 07860039967

Email: pat@papyrus-uk.org

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

SELF CARE 

• Encourage the person to contact their GP. Their GP will be able support the person in many ways

• Mind 'The charity for better mental health' has an extensive range of self help resources available

• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
• For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service.  They talk through any issue with you and offer support, advice and signposting.
• Quell - Free, safe and anonymous mental wellbeing support for adults across the UK
• Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
  

Better Health - Every Mind Matters

Better Health Every Mind Matters website​. NHS-assured information & advice on common mental wellbeing concerns: anxiety, stress, low mood & poor sleep​

Tips to manage mental wellbeing based on Mind’s ‘5 ways to wellbeing’. 

Plus self-help CBT techniques section​ Life’s challenges - practical tips on dealing with drivers of poor mental health eg coping with money worries and job uncertainty, maintaining healthy relationships and loneliness​

The Mind Plan – free, personalised plan. Answer 5 quick questions on how you’ve been feeling over the last 2 weeks and you’ll get recommendations on practical self-care actions that could help. You can customise the plan and get it emailed to you​

​Free email support programmes – complete the Mind Plan to sign up for regular emails with further tips on building wellbeing actions into everyday life, or go to the “anxiety” page to sign up for a tailored email programme with expert advice and practical tips to help deal with anxiety

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619

Web: https://www.combatstress.org.uk/help-you

Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)

Web: http://www.pandasfoundation.org.uk/

Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 808 4994 (Freephone)
• Web: http://www.themix.org.uk/

For Parents

YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving.  They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.

Web: https://youngminds.org.uk/

Talk about the Five Ways to Wellbeing.  The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.

1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.

• As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
• Can you think of connections that you would like to make or remake?

2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.

• What activities do you engage in on a regular basis? How would I like to develop this?
• Are there any minor adjustments you can make in your life that can help you to be more active?

3. Take Notice -  Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends. 

• How can you practice slowing down and pausing more often?
• What difference will incorporating this into your daily life make?

4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving. 

• What would you like to learn about? What interests you? What do you value? What would you find useful?
• What do you need to do to make learning something you look forward to?

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in. 

• Do you notice what it’s like for you when you give to others?
• What else could you give others that you hadn’t thought of before?

Local Support Services

In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.

Open Minds - (Navigo) (Osbourne Street, Grimsby & Grimsby Road, Cleethorpes)

Open Minds offers care and support to the 2 in 5 people aged 16 and above who are experiencing common mental health problems such as stress, anxiety and depression. We encourage self-referral, offer quick access and support to maintain positive mental health and wellbeing through a range of therapies and activities.

Tel: 01472 625100

Email:nel-ct.openminds@nhs.net

Website: http://www.navigocare.co.uk/our-services/community-services/open-minds-mental-health-well-being-service/

The Wellbeing Service (North East Lincolnshire Council)

Tel: 01472 325500

Web: https://www.nelincs.gov.uk/health-and-wellbeing/ 

Self-care and National Support Services

National Support

Do you think you would benefit from some further support to spend more time in Nature and Greenspaces?

Nature and Mental Health

• Thriving With Nature | Mental Health Foundation Guide containing suggestions for seasonal activities to help people engage with nature, and personal stories.
• Walking with Nature: Notice three good things - Paths for All | Paths for All Connect with nature on your walks by noticing three good things in nature. Free Guide.
• Natural Environment- National Academy for Social Prescribing | NASP Helping People Connect with Nature for Better Health and Wellbeing  
• Bring people closer to nature | The Wildlife Trusts Materials and resources available and offer a Wellbeing Through Nature course

Nature and Physical Activity

• Parkrun UK Free, weekly events around the country. Events are in parks and open spaces. Walk, run, jog, volunteer or spectate.
• Places to visit | Yorkshire Wildlife Trust (ywt.org.uk) Discover Nature reserves near you. Includes address/map, accessibility and difficulty levels.  
• Home | National Trust Ideas for days out, parks, discover and learn about nature

Nature and Community

• Social Farms & Gardens | (farmgarden.org.uk) UK wide charity supporting communities to farm and garden.
• Ramblers Bringing people together to enjoy walking and outdoor pursuits. Includes Walking for Health and Wellbeing walks.
• Wildlife Actions - Quick Wins for Wildlife.pdf (ywt.org.uk) Things you can do at home/in your community to connect with nature.

Nature and Conservation 

• The RSPB Wildlife Charity: Nature Reserves & Wildlife Conservation Find a place to visit with birds and wildlife.
• TCV | The Conservation Volunteers Connecting people and greenspaces on their doorsteps

Can you think of opportunities that you may have to connect with and spend time in nature? Suggestions include: 

Outdoor: 

• Walks in nature
• Bird watching
• Conservation volunteering
• Green gym
• Volunteering for local charities – nature based, animal-based
• Gardening, growing and horticulture activities
• Art and nature – creative activities
• Watching nature
• Visiting nature and local greenspaces
• Open water swimming
• Horse riding
• Cycling

Indoor: 

• Decorate with plants and flowers. Use of window-sills, side-boards, and hanging plants from above can bring a welcome burst of green and colour indoors.
• Use natural textiles around the home to create a more natural feel.
• Grow herbs on window-sills. Most supermarkets sell a range of herbs or try growing from seed. Most herbs just need sunlight and moisture.
• Do a nature table. Decorate a focal point e.g. a crate or box with natural objects.
• Listen to nature sounds such as birdsong and sea waves. Use apps like Spotify or Alexa to listen to a mixture of sounds. RSPB have a ‘Birdsong’ radio app.
• Let natural light in and open windows.
• Watch nature documentaries and films.
• Use the colour green as much as you can. It is calming and soothing.
• Do seasonal displays e.g. leaves and conkers in the autumn and consider doing artwork with a nature theme.

Local Support Services

HEY Smile Foundation

HEY Smile Foundation is working with partners to Grow Green and Blue Health across the six places that make up Humber and North Yorkshire Health and Care Partnership. This programme of work seeks to upskill voluntary sector organisations in supporting health and wellbeing through outdoor and in-nature activity and help build relations between our healthcare partners and community-based activity.

To find out more email: GreenSP@heysmilefoundation.org. 

Humber and North Yorkshire Green Social Prescribing ‘Test and Learn’ Programme - final report: Humber-and-North-Yorkshire-Green-Social-Prescribing-Test-and-Learn-Programmme-Final-Report-April-2023-1.pdf (heysmilefoundation.org)

The Humber and North Yorkshire Green Social Prescribing Programme Cohort Evaluation: HNY_GSP_Final Report_ v1_150523.pdf (york.ac.uk)

The Conservation Volunteers - West Lindsey and Lincoln

Offering practical conservation volunteering opportunities. Activities include habitat management and improving access to green spaces every Tuesday, Wednesday, and Thursday.

No experience is needed, and it's a great way to learn new skills, meet people, and enjoy nature. Also offering a Volunteer Officer Programme for more in-depth involvement and work on various community projects and partnerships.

Web: TCV in West Lindsey & Lincoln | TCV

The Conservation Volunteers - Humber and East Yorkshire

Volunteering opportunities in conservation work every Monday, Tuesday, and Wednesday allowing you to join practical projects to learn new skills and meet people. There’s also a Volunteer Officer Programme for those seeking more involvement and work experience.

Web: TCV in Humber & East Yorkshire | TCV

Self-care and National Support Services

 Self Care

Get Active - Better Health

The 'Get active - Better Health' - NHS (www.nhs.uk) - website includes access to free online exercise routines you can do at home and offers from approved partners

Active 10 walking app - track your walking habits to increase the number of brisk minutes, which is when the health benefits will be greatest. No Lycra required, and there are lots of benefits of getting out into local green spaces like parks for your mental health too. Available from the App Store and Google Play

Couch to 5k app - easy to follow, flexible programme to get you running 5k in as little as 9 weeks, or longer if you want. Listen to your preferred music player as you run, between motivational messages from your chosen celebrity “coach”. Track your achievements and collect awards as you progress. Available from the App Store and Google Play

How to be more active - Regular physical activity is good for our bodies and minds, but it can be difficult to get started – especially if we're not particularly sporty or have not done any exercise for a while.

Home workout videos - We could all do with a boost to feel better right now – and you don't even need to leave the house to do it! Exercise is great for your mind as well as your body, so clear some space and follow along with our 10-minute home workouts.

Park Run

Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Local Support Services

The Wellbeing Service (North East Lincolnshire Council)

For information on the exciting ways to support you, your friends and family to ‘eat well’ and ‘move more’

Tel: 01472 325500

Email: wellbeingservice@nelincs.gov.uk

Website: https://www.nelincs.gov.uk/health-and-wellbeing/

Parkrun - North East Lincs (Cleethorpes)

Why not join a Parkrun in North East Lincolnshire? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Self-care and National Support Services

Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).

 Self-Care

• For information about sexual health, STIs, HIV and contraception visit https://www.nhs.uk/live-well/sexual-health/ or https://www.brook.org.uk/
• The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
• This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
• For information about HIV prevention and treatment visit https://www.startswithme.org.uk/ and for HIV PrEP see https://prepster.info/ including how to talk about PrEP here.

Local Support Services

Lincolnshire Community Health NHS Trust

We provide free and confidential sexual health services in North and North East Lincolnshire (NLiSH), with clinics in Grimsby and Scunthorpe. This includes information and advice on all types of contraception and STI testing and treatment.

Tel: 01522 309 309 

Website: https://lincolnshiresexualhealth.nhs.uk/nlish 

Self-care and National Support Services

NATIONAL SUPPORT

• Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*
• Better Health quit smoking website which includes information about the benefits of quitting, advice on various quitting aids and a local stop smoking service lookup tool 
• NHS Quit Smoking App (Apple) or NHS Quit Smoking App (google/android) - a 28-day programme that provides practical support, encouragement, and tailored clinical advice on your mobile/tablet. Includes a savings calculator so you can see how much money you're saving.
• Get a free Personal Quit Plan Quitting smoking is easier with the right support. Give up for 28 days, and you're 5 times more likely to quit for good – get your plan now!
• You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.

SELF CARE

• Download the NHS Quit Smoking app from apple or google/android
• Get further information from the National Health Service www.nhs.uk/quit
• Consider using e-cigarettes to stop smoking
• Get daily email support - If you would like some extra support, you can sign up for 28 days of stop smoking advice and tips – delivered straight to your inbox.  Sign up for email support
• Find your online community - You do not have to do it alone – join others going through the same thing in a friendly and supportive environment.  Join the Quit Smoking Support Group on Facebook

Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good

Local Support Services

The Wellbeing Service (North East Lincolnshire Council)

The council has trained advisors that can provide help and support tailored to your needs. Several thousand smokers have quit with the service over the last few years with more than half of the people making a quit attempt managing to do so successfully.

Tel: 01472 325500

Email: wellbeingservice@nelincs.gov.uk

Website: https;//www.nelincs.gov.uk/health-and-wellbeing/

 

Self-care and National Support Services

Self Care

Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.

Loneliness in Older People

• The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.  Call 0800 470 8090.  The Silver Line can also put you in contact with community activities in your local area

• Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home.  There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.

• https://www.reengage.org.uk/ Re-engage works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness.  Call our freephone number 0800 716 543 Email info@reengage.org.uk 

• NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.

Loneliness in Younger People

• It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.  

• Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness.  Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.

• Helplines can reduce loneliness, at least in the short term

• The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123

• Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.

• There are also support services on websites such as Mind's that can remind you you're not alone.

• It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.

Local Support Services

Friendship at Home

Providing services for older people, which include befriending, social activities, advice, information, support and physical activities.

Tel: 01472 602500

Web: http://www.friendshipathome.org.uk/

The Wellbeing Service (North East Lincolnshire Council)

Tel: 01472 325500

Web: https://www.nelincs.gov.uk/health-and-wellbeing/

Self-care and National Support Services

If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 4141

Text: 07860039967

Email: pat@papyrus-uk.org

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

Other options include:

• contact their GP for an emergency appointment or call the out of hours service.
• call their Mental Health worker, if they have one.
• call their social worker or key worker, if they have one 
• encourage to re-engage with mental health services if already engaged
• go through their Safety Plan with them

If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).

It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.

A person may not be suicidal but you may still be concerned

Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies).  IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:

• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems

All the local IAPT services are listed under the 'Mental Wellbeing' section of MECC Link and can be found within the 'local support and contact details' section. 

 

SELF CARE

• Hub of Hope - Postcode based directory of services

• Mind 'The charity for better mental health' has an extensive range of self help resources available
• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking groups, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meeting take place throughout Yorkshire and the Humber

• A range of self-help techniques is available on the MindWell Leeds website, these include:
  
  • Stress
  • Anxiety 
  • Depression
  • Sleep
  • Self Harm
  • Having a baby

Local Support Services

If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

Samaritans of Cleethorpes, Grimbsy and District

Tel: 01472 353111 (local call charges apply) / 116 123 (this number is free to call)

Email: jo@samaritans.org

Website: https://www.samaritans.org/branches/samaritans-grimsby-cleethorpes-and-district

Visit our branch:

55 Alexandra Road
Grimsby
North East Lincs
DN31 1RD

Usual hours open to receive callers at the door (please phone the branch beforehand to arrange a visit):
Monday - 1.00pm - 9.30pm
Wednesday - 7.00pm - 9.30pm
Thursday - 7.00pm - 9.30pm
Friday - 7.00pm - 9.30pm