Simple Signposting to Better Health and Wellbeing

Self-care and National Support Services

Self Care

Register for priority service from your energy supplier

You might be able to get extra support from your energy supplier by signing up to the priority services register if you:

• are disabled or seriously ill
• are recovering from an injury
• have mental health problems
• don’t speak or read English well
• have children under 5, or are pregnant
• have reached your state pension age
• are in a vulnerable situation

Benefits of priority service can include free energy saving advice.  A password protection scheme to protect you from cold-callers.  Your meter moved free of charge if it’s hard for you to use or read.  Bills sent to a relative, carer or friend to help you check them. You might also get advance notice if your supply is going to be interrupted, priority re-connection if your supply is interrupted.  You may also get annual gas safety checks.  Find out more on the Ofgem priority services register website.

To find out if you’re eligible to join the priority service register, speak to your energy supplier.

If you don't know who your current gas and electricity supplier is, this can be checked by contacting:

• For Gas - Meter Point Reference Line - 0870 6081524
• For Electricity - Northern Powergrid - 0845 0707172

Energy suppliers priority service

• British Gas
• EDF
• E.ON Next
• Northern Powergrid

Pension Credit Toolkit

Use this collection of materials to help older people understand how they could get Pension Credit.

 This toolkit is for anyone who works with pensioners. Use it to help older people understand how they may get extra money every week by:

• increasing understanding in your organisation
• helping your customers find out if they could get Pension Credit

The toolkit contains:

• guidance to help you understand Pension Credit
• information to help you support someone applying for Pension Credit
• common reasons why pensioners don’t claim
• ideas for events and dealing with the media
• useful contacts

The Pension Credit toolkit can be accessed here: Pension Credit toolkit - GOV.UK (www.gov.uk)

Apply for energy bill discounts and benefits

See if you are be eligible for three heating related benefits:

• One-off £150 discount off your electricity bill with the Warm Home Discount Scheme. 

• If you’re eligible, your energy supplier will apply the discount to your bill. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.

  This should be paid direct to you if you receive the Guarantee Credit element of Pension Credit or are on a low income and have high energy costs.

  You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.

  To find out if you qualify you contact your energy supplier directly.

• £200 or £300 to help you pay your heating bills for winter 2024 to 2025 with the Winter Fuel Payment. You may be eligible if you or your partner get certain benefits. You will not get the extra Pensioner Cost of Living Payment given in 2022 and 2023. It stopped in winter 2023.
• Extra help if temperatures fall below a certain level with the Cold Weather Payment.

Struggling to pay for your gas and electricity?

The price of gas and electricity has increased greatly over recent weeks. If you are worrying about what to do, did you know that there is support available to help you during this time?

You can contact your supplier, to discuss ways to help pay what you may owe. This should be made affordable to you based on your budget. Your energy supplier may have support funds available.

British Gas - British Gas Energy Trust

• They offer a number of schemes to help people who are in arrears. You do not need to be a British Gas customer to apply.

Octopus Energy - Octo Assist Fund

• To apply you would need to be an Octopus Energy customer and are currently struggling with your bills.

OVO - OVO Energy Fund

• You have to either be an existing OVO customer or previous customer. This is designed for people in debt of over £150 and unable to pay their bills

Scottish Power - Scottish Power Hardship Fund

• If you are an existing customer of Scottish Power and having difficulties paying your bills you may be able to get additional support.

National Energy Action - NEA – 0800 3047159 Monday to Friday 10am to 12pm. 

• A charity who specialise in assisting people with help with energy debt.  Giving benefits advice and making the most of your income. Support with gas and electricity accounts including fuel debt and switching suppliers and helping with energy efficiency.  They can also help you apply for trust fund money, Water rates, Warm Home Discount and Priority Services Register details.

If you need extra financial support, you can contact:

Money Advice Service - 0800 1387777 

National Debtline - 0808 8084000

Citizens Advice - 0808 2231133

Step Change - 0800 1381111 

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Preparing for Colder Weather

• From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
• Tips for staying warm and well this winter

The UK Health Security Agency has advice on staying well in the cold weather, covering issues such as financial help, healthy lifestyle, flu jabs and heating.

• Cold Weather Alerts will keep you safe and well this winter by keeping you informed

The Cold Weather Alert operates in England from the 1 November to 31 March every year, in association with the UK Health Security Agency (UKHSA). The alerts give you advanced warning of adverse weather conditions that could have a significant effect on your health and well-being, enabling you to take extra precautions to keep safe and well. Sign up here.

Local Support Services

South Yorkshire Energy Centre

Free advice on reducing energy costs and keeping warm. Drop-in Thursday mornings. Advice on lowering fuel bills, energy saving appliances and insulation.

Tel: (0114) 393 9981 (extension 3)

Website: https://www.heeleyfarm.org.uk/

Address: Heeley City Farm, Richards Road, Sheffield S2 3DT

 

Self-care and National Support Services

NATIONAL SUPPORT - ALCOHOL

Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?

• Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
• Cutting back on the booze can be a really effective way to improve your health, boost your energy, lose weight and save money.  Any reduction in the amount you drink every week will be beneficial – and with the right help, it's easier than you think. Download the 'Drink Free Days' app to update and track your drink-free days, get simple and practical tips to help you control your drinking, receive reminders and celebrate milestones.
• Get further information from NHS Choices www.nhs.uk

Organisations that offer support: 

Please see the foot of this section for a list local drug and alcohol services, along the brief details on the support they offer.

SELF CARE - ALCOHOL

Further tips on cutting down

Make a plan
Before you start drinking, set a limit on how much you're going to drink.

Set a budget
Only take a fixed amount of money to spend on alcohol.

Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.

Take it a day at a time
Cut back a little each day. That way, every day you do is a success.

Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.

Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.

Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.

Take a break
Have several drink-free days each week.  

NATIONAL SUPPORT - Drugs

Change Grow Live

Local Support Services

Likewise Sheffield

Likewise is the alcohol and drug service for adults in Sheffield.

Tel: 0114 3087000

Mon-Wed & Fri (09:00-17:00)

Thursday (09:00-12:00)

Sat (09:00-12:00)

Web: https://likewisesheffield.org.uk/get-help/

 

Self-care and National Support Services

National Support Services

Citizens Advice Bureau

Citizens Advice Bureau provides support with welfare benefits, debt management, housing, employment issues, and utility bills and more. They assist with benefit applications, challenges, and housing-related matters such as eviction prevention and tenant rights. Additionally, they offer guidance on debt management, employment rights, and energy efficiency, assisting individuals navigating complex financial and legal challenges.

Tel: 0800 144 8848

Webpages:

Benefits - Benefits - Citizens Advice

Housing - Housing - Citizens Advice

Help with debt - Help with debt - Citizens Advice

Employment and Support Allowance (ESA) - Employment and Support Allowance (ESA) - Citizens Advice

Make your home more energy efficient - Make your home more energy efficient - Citizens Advice

Get help with the cost of energy efficiency - Get help with the cost of energy efficiency - Citizens Advice

Government support - GOV.uk

GOV.uk provides financial assistance and support services in the UK. This includes the administration of welfare benefits such as Universal Credit, Jobseeker's Allowance, Employment and Support Allowance, and Disability Living Allowance. The platform offers information and resources for managing finances, understanding pensions, and accessing various government support programs.

Additionally, GOV.uk provides guidance on tax credits, housing benefits, and financial aid for families and individuals in specific circumstances. 

Benefits: Benefits - GOV.UK (www.gov.uk)

Employment and Support Allowance (ESA): You can apply if you have a disability or health condition that affects how much you can work.

Web: Employment and Support Allowance (ESA): Overview - GOV.UK (www.gov.uk)

Apply for Universal Credit: Universal Credit: What Universal Credit is - GOV.UK (www.gov.uk)

Emergency Financial Assistance: Emergency Financial Assistance (publishing.service.gov.uk)

Winter Fuel Payment:
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills.

The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.

Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)

Department of Work and Pensions (DWP)

DWP is responsible for providing support and services related to welfare, pensions, and employment.

Financial Hardship Support:

In cases of immediate financial hardship, you may be eligible for hardship payments. Speak to the DWP or Contact your local Jobcentre for information on how to apply.

You can usually only get a hardship payment 15 days after your JSA payment was stopped.

You’ll be able to get your hardship payment straight away if you’re considered ‘vulnerable’ by the Jobcentre. This means you or your partner:

• is responsible for a child or young person
• is pregnant, disabled or a carer
• is homeless
• is under 18
• is under 21 and has recently been looked after by the local authority
• has a chronic medical condition
• has a long-term mental impairment - this includes mental health conditions (such as depression), cognitive impairments (such as dementia) and learning disabilities (such as downs syndrome)

You’ll have to show proof, for example a letter from a doctor or a benefit letter.

Benefits: Benefits - GOV.UK (www.gov.uk)

Applying for a Discretionary Housing Payment: Applying for a Discretionary Housing Payment - GOV.UK (www.gov.uk)

StepChange Debt Charity

StepChange Debt Charity offers free and confidential debt advice, helping individuals create realistic budgets and negotiating with creditors to freeze additional costs. They assist in setting up Debt Management Plans for structured debt repayment. In cases of severe financial distress, StepChange provides insolvency advice. Online tools and resources, including budgeting calculators, are available. The charity emphasises ongoing support and financial education to empower individuals for a secure financial future.

StepChange Debt Charity can provide guidance if the cessation of benefits has led to financial difficulties.

Web: StepChange Debt Charity - Free Expert Debt Advice.

Life, money and budgeting: Your Personal Situation. Debt & Money Advice. StepChange

Coping with the rising cost of living

Are you struggling to pay your energy bills? If you're on a low income, find out if you're entitled to:

One-off payments to support people with the rising cost of energy bills: Coping With The Cost Of Living. Debt Advice. StepChange

Grants and funding to pay for energy bills: Grants And Funding To Pay For Energy Bills. StepChange

Government help with gas and electricity bills: Government Help With Gas & Electricity Bills. StepChange.

National Debtline

National Debtline is a debt advice charity run by the Money Advice Trust. They offer a free and confidential debt advice service. They have helped millions of people with their debts. They'll talk through options and give clear advice on how to take back control.

Tel: 0808 808 4000 or Live webchat
(Between Monday to Friday 9am-8pm and on Saturdays 9.30am-1pm)

Web: Debt advice | Free debt advice | National Debtline
Cost of living hub: Cost of living library | National Debtline

To find out more advice and information on specific topics visit the Fact Sheet Library.

Web: Fact sheet library | National Debtline

 

The Money Helper Service (Government backed service)

Free and impartial money advice, set up by government:

• Advice and guides to help improve your finances
• Tools and calculators to help keep track and plan ahead
• Support over the phone and online

Tel: 0800 1387777

*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.

Web: https://www.moneyhelper.org.uk/en

Turn2us

Turn2us is a national charity offering information and practical help to people facing financial insecurity.

Apply for a charitable grant: Charitable grants can be given as money, products or services and don't have to be paid back.

Search for charitable grants Or contact Turn2us who can provide free financial advice and support to people in the UK in crisis.

Call the free helpline: 0808 802 2000 (Monday to Friday, 9:00am - 5.30pm)

Web: Turn2us Grants Search

The Trussell Trust

Find your local Trussell Trust food bank, their contact details and opening times.

If you're struggling to afford the essentials or need advice and support you can call one of our free helplines.

Web: Find a Food Bank - The Trussell Trust

No Recourse to Public Funds Network

Other National Support

Mental Health

Please refer to the Mental Wellbeing MECC page for further support.

Web: MECC Link

National Domestic Violence Helpline

The National Domestic Violence Helpline, established in partnership between Women's Aid and Refuge, provides immediate and confidential support to individuals facing domestic abuse in the UK. Those in need can access expert advice, emotional support, and information on available resources, guidance on safety planning, and information about local services, including refuge accommodation.

The free 24 hour helpline: 0800 9995 428

Drugs and Alcohol

For alcohol support please refer to the Alcohol MECC page for further support.

Web: MECC Link

Homelessness

Please refer to the Housing and Homelessness MECC page for further support.

Web: MECC Link

Local Support Services

'Help with the Cost of Living' websites for your Local Authority area are listed below.  These provide a valuable source of information on some of more localised support arrangements for where you live.

Local Support Services

Sheffield

Sheffield City Council 

If you need urgent support coping with the rising cost of living crisis, you should contact us immediately. 

Tel: 0114 273 456

Web: Help and advice on money issues | Sheffield City Council

Address: 1 Union Street, Howden House, Sheffield, S1 2SH

Sheffield Credit Union

Sheffield Credit Union is a not-for-profit organisation, offering savings and loans across South Yorkshire. Established in 2004 in an amalgamation of a number of smaller Credit Unions in Sheffield, Sheffield Credit Union has grown to provide its members with safe savings products and low cost, affordable loans.

Tel: 0114 276 0787

Email: admin@sheffieldcreditunion.com 

Web: Home - Sheffield Credit Union

Address: Sheffield Credit Union, 35 Townhead Street, Sheffield, S1 2EB

Citizens Advice Sheffield Here at Citizens Advice Sheffield we provide free, confidential, impartial and independent advice and information on a wide range of subjects. These include debt, money advice, benefits, employment, housing, relationships and family, consumer, travel, tax, health, immigration and discrimination problems.

Tel: 0808 278 7820

Web: Citizens Advice Sheffield

Address: The Circle, 33 Rockingham Lane, Sheffield, S1 4FW

Burngreave Foodbank 

We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

Tel: 07542 888671 

Email: info@burngreave.foodbank.org.uk

Web: Burngreave Foodbank | Helping Local People in Crisis

Address: Rock Christian Centre, 177-195 Spital Hill, Sheffield, S4 7LF

Sheffield S6 Foodbank 

We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.

Tel: 07984 572041 

Email: info@sheffields6.foodbank.org.uk

Web: Sheffield S6 Foodbank | Helping Local People in Crisis

Address: Philadelphia Campus, Cross Bedford Street, Sheffield, S6 3BS

 

 

Self-care and National Support Services

National Support Services

Dementia Connect 

Dementia Connect, Alzheimer's Society's dementia support service, is free, easy to access, and puts you in touch with the right support. From local help to phone and online advice. 

Alzheimer’s Society’s dementia advisers can support you directly by phone or face to face, as well as connect you to a range of local services.

Web: Dementia Connect for healthcare professionals | Alzheimer's Society (alzheimers.org.uk)

 

Dementia Toolkit

This set of resources is based on research, and the expert experiences of people with dementia and their carers.

Web: Living with Dementia Toolkit

 

The NHS

It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP. 

Web: https://www.nhs.uk/conditions/dementia/diagnosis/

 

The Alzheimer's Society

Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.

Web: https://www.alzheimers.org.uk/

The dementia guide: Living well after your diagnosis

Caring for a person with dementia: A practical guide

Tel: Dementia Connect Support Line: 0333 150 3456

 

Other Key links

Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses):  0800 888 6678

Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: carers@tidecarers.org.uk

Carers UK- Making life better for carers: Telephone: 020 7378 4999

 

Self Care

We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.

Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.

For good heart health:

• don’t smoke
• keep cholesterol and blood pressure under control
• be active and exercise regularly
• maintain a healthy weight
• eat a healthy balanced diet
• drink fewer than 14 units of alcohol per week.

Web: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/

Herbert Protocol

The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing. 

Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided. 

West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander

South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)

North Yorkshire Police - People with dementia at risk of going missing (Herbert Protocol) | North Yorkshire Police

Humberside Police - The Herbert Protocol | Humberside Police

Please see below for more information and contact details in your local area. 

Local Support Services

Carers Trust Sheffield Carers Centre 

Carers Trust are in place to help any adult who is an unpaid carer. 

Tel: 0114 272 8362 

Web: Our Services | Sheffield Carers Centre

Address: Sheffield Carers Centre, Dearing House, Young Street, Sheffield S1 4UP

South Yorkshire Police 

Herbert Protocol - SYP (southyorks.police.uk) - The Herbert Protocol is an initiative introduced by West Yorkshire Police and other agencies which encourages carers to compile useful information which could be used in the event of a vulnerable person going missing.

Carers, family members and friends can complete, in advance, a form recording all vital details, such as medication required, mobile numbers, places previously located, a photograph etc.  In the event of your family member or friend going missing, the form can be easily sent or handed to the police to reduce the time taken in gathering this information.

Web: Herbert Protocol - SYP (southyorks.police.uk)

Young Onset Dementia hub

A new service in Sheffield for people aged under 65 with Young Onset Dementia and their family carers. It provides Young Onset Dementia specific information, advice, training, activities and groups. 

Tel: 01142502850

Web: Young Onset Hub (ageuk.org.uk) 

Email: Eliza.Groark@ageuksheffield.org.uk

Sheffield City Council Social Care

If you require formal care and support please contact Adult Social Care First Contact. There’s always someone there to help you 24 hours a day, 7 days a week.

Tel: 0114 273 4908

Web: Social care (sheffield.gov.uk)

Address: Sheffield City Council, Town Hall, Pinstone Street, Sheffield, S1 2HH

Sheffield Memory Services

The Memory Service offers support to older people living in Sheffield who are experiencing memory problems.

Tel: 0114 271 8585

Web: https://www.shsc.nhs.uk/services/memory-service

Email: sheffmemory.service@shsc.nhs.uk

Address: Memory Service, Longley Centre, Norwood Grange Drive, Sheffield, S5 7JT

Age UK Dementia Advice Sheffield 

A service offering specialist dementia training, guidance & support to professionals & volunteers working with people who have dementia and their families. 

Tel: 0114 250 2850

Web: Dementia Advice Sheffield (ageuk.org.uk)

Email: enquiries@ageuksheffield.org.uk

Address: South Yorkshire Fire & Rescue, 197 Eyre St, Sheffield City Centre, Sheffield S1 3FG

Sheffield Directory Dementia Support

If you're living with (or supporting someone living with) memory loss or dementia in Sheffield, there's plenty of support for you, even during the current Coronavirus pandemic.

This page contains sources of emotional and practical support for your health, wellbeing and safety at this time, as well as plenty of ‘at home’ activity ideas for people with dementia. 

Web: Dementia Support in Sheffield | Sheffield Directory

Deep - Sheffield Dementia Involvement Group 

Sheffield Dementia Involvement Group (SHINDIG) - A city-wide involvement and influencing forum that aims to provide opportunities for people living with dementia in Sheffield (and their family carers). Around 40 people living with dementia and family members or supporters attend each SHINDIG.

Tel: 01442718445 

Web: Sheffield Dementia Involvement Group (SHINDIG) - DEEP (dementiavoices.org.uk)

Email: Claire.Jepson@shsc.nhs.uk 

 

 

 

 

 

 

Self-care and National Support Services

Self Care

There is a wealth of information and ways to prevent falls on the following websites

• Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide

• Age Uk - Information on falls prevention, exercise classes and handyman services in some areas.  Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/

• The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors

• Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
  • having a sight test if you're having problems with your vision, even if you already wear glasses 
  • having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
  • requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
  • advice doing exercises to improve your strength and balance (try some exercises for older people)

• NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/

Local Support Services

Sheffield City Wide Care Alarms

City Wide Care Alarms can provide fall sensors and care alarms that can provide peace of mind for you or someone you care for.  (There is a charge for this service.)

Tel: (0114) 242 0351

Website: www.sheffield.gov.uk/carealarms

If you think you need help talk to your GP about the Sheffield Falls Prevention Service.

Self-care and National Support Services

If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:

• Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
• Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
• Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.

Support for gambling harms

Share sources of information and support appropriate to the person’s requests. These can include:

Chapter One

Chapter One is an information and support hub for everyone affected by gambling.

This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.

Website: https://www.chapter-one.org/

*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.

Free and confidential support is available from NHS specialists

NHS Northern Gambling Service

This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.

Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.

Website: Home - NHS Northern Gambling Service

Other Support services

National Gambling Helpline and Support

The National Gambling Helpline provides advisors who are available 24/7 online or via the telephone. They can signpost you to a range of confidential and free support services, such as counselling and therapy, as part of the National Gambling Support Network.

You can speak to an advisor or refer yourself to the National Gambling Support Network by contacting 0808 8020 133.

The National Gambling Helpline and Support Network is commissioned by the charity GambleAware, which receives voluntary donations from the gambling industry.

Website: https://www.begambleaware.org/ngsn

Peer support: Gamblers Anonymous

Gamblers Anonymous is described as a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.

Gamblers Anonymous operates local meetings of people who are affected. Each local group operates slightly differently. It is not a ‘treatment’ option, as it is not a registered mental health support service, but some have found Gamblers Anonymous meetings helped them to stop gambling.

Website: https://www.gamblersanonymous.org.uk

Peer support: GamLearn

The Gambling Lived Experience and Recovery Network supports and empowers those who have experienced gambling-related harm.

Website: https://www.gamlearn.org.uk/

Peer support: GamFam

GamFam is a charity empowering individuals and families to reduce the impact of gambling harms and move towards a more positive future. GamFam offers free online peer support, including structured peer support groups for affected others and separate groups for those directly in recovery.

GamFam have created an opportunity for anyone affected by gambling harms to share experiences in a safe space, with no fear of judgement. Structured peer support groups provide information and support to help those affected learn and understand about gambling disorder.

GamFam is not a clinical service, it is an organisation that has lived experience at the heart of everything they do. Following a referral someone will reach out within a maximum of 24 hours with access to a group usually within a week.

Online Referral Form: GamFam Referral Form (office.com)

Gambling with Lives

A charity set up by families bereaved by gambling that provides support, raises awareness of gambling disorder’s devastating effects, and campaigns for change.

Website: https://www.gamblingwithlives.org/

Blocking tools and self-exclusion

Physical premises:

See Chapter One for guidance on how to self-exclude from physical gambling venues.

Online tools:

Gamstop
Signing up stops someone being able to use gambling websites and apps for 6 months, 1 year or 5 years.
https://www.gamstop.co.uk/

Gamban
Signing up blocks access to gambling websites and apps on your devices.
https://gamban.com/

Gambling Commission
Information on how to block gambling payments with your bank.
https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions 

Avoiding marketing

Visit account settings with gambling operators to unsubscribe from marketing emails.

Support with debt/financial concerns

If you have got into difficulty with money - these services can offer advice:

Citizens Advice - 0300 330 1313 - www.citizensadvice.org.uk

StepChange Debt Remedy - 0800 138 1111 - www.stepchange.org

*see this helpful guide for information about language and gambling harms:

Language guide by ecgmca - Issuu

Local Support Services

If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:

• Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
• Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
• Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.

Support for gambling harms

Share sources of information and support appropriate to the person’s requests. These can include:

Chapter One

Chapter One is an information and support hub for everyone affected by gambling.

This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.

Website: https://www.chapter-one.org/

*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.

Free and confidential support is available from NHS specialists

NHS Northern Gambling Service

This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.

Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.

Website: Home - NHS Northern Gambling Service

Self-care and National Support Services

Self Care

NHS Better Health - Lose Weight

Lose weight - Better Health - NHS (www.nhs.uk) – information and advice, and links to offers from approved partners

NHS Weight Loss Plan app, a 12-week programme following NHS advice on losing weight safely. Available from the App Store and Google Play. To find out more you could watch our app demo

Healthy Steps email programme:

Healthy Steps is a budget-conscious email programme designed to encourage families to take steps to improve their health and wellbeing. ​It provides regular reinforcement and feedback to help families set and achieve goals. Particular focus on lower income families with children aged 5-11​.

The programme invites families/parents/carers to complete a quiz, leading to a recommendation of the best NHS approved health options for your family. There are currently three on offer: sugar reduction, 5 A Day or planned cooking​. Those who sign up will get eight weekly emails with hints and tips on their chosen theme, as well as weekly challenges. Built-in feedback loops means that they will also be provided reinforcement and encouragement after set-backs to help them in their journey through Healthy Steps.

Local Support Services

Live Lighter (Zest Community Centre)

Tier 2 weight management services provide community-based diet, nutrition, lifestyle and behaviour change advice, normally in a group setting environment. Group sessions run face to face across the city and virtually across a 12-week period.

Tel:  0114 270 2043

Email: livelighter@zestcommunity.co.uk

 

Start Well

A 5 week programme for families with children under 5 who want support to lead healthier lifestyles.

Tel : 0114 273 5596

Web :  Healthy lifestyle advice for families with young children (sheffield.gov.uk)

 

Sheffield is Sweet Enough

SiSE is a campaign to help everyone understand more about the negative effects of consuming too much sugar, and promotes small, positive changes that will make a difference. By referring people to the website they can find an array of information about recommended daily limits, hidden sugars and the effects of consuming too much sugar; plus useful resources such as:

• Low-sugar food swaps
• Healthy recipes
• ‘A feed your family for less’ resource pack which is full of top tips for saving money in the supermarket and reducing your family’s sugar intake.

As well as information for families, there are also resources for schools and local businesses.

Web : https://www.sheffieldissweetenough.org

 

Sheffield food banks, affordable food and social supermarkets

Local websites where you will find information about how to access emergency and affordable food supplies in Sheffield.

Web: http://www.sheffieldfoodbank.org.uk/, https://thefoodworks.org/

 

People Keeping Well 

Activities with partners across the city which include health walks, chairobics, weight management, courses to build self-esteem, community growing and cooking.

Web: https://democracy.sheffield.gov.uk/documents/s38335/People%2520Keeping%2520Well%2520-%2520Briefing%2520Note.pdf

 

Move More

Helps promote being more active and improve your health and wellbeing by

1. find activities and things to do
2. download the ‘Move More’ app for motivation
3. develop personalised activity trackers
4. get support with wellbeing from a local organisation

Web: www.movemoresheffield.com

Self-care and National Support Services

If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.

Whilst there are some amazing national services available, we recommend a local first approach.  A list of local services can be found at the foot of this text

Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.

This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.

Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.

Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/

Not sure which local authority area to choose?  If you know a postcode you can check which local authority area here.

Local Support Services

Sheffield

Sheffield City Council

Housing Options and Advice

Self-care and National Support Services

Give reassurances that there are lots of sources of support

If you are worried that this person is in crisis, please see section for Suicide Prevention

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 4141

Text: 07860039967

Email: pat@papyrus-uk.org

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

SELF CARE 

• Encourage the person to contact their GP. Their GP will be able support the person in many ways

• Mind 'The charity for better mental health' has an extensive range of self help resources available

• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
• For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service.  They talk through any issue with you and offer support, advice and signposting.
• Quell - Free, safe and anonymous mental wellbeing support for adults across the UK
• Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
  

Better Health - Every Mind Matters

Better Health Every Mind Matters website​. NHS-assured information & advice on common mental wellbeing concerns: anxiety, stress, low mood & poor sleep​

Tips to manage mental wellbeing based on Mind’s ‘5 ways to wellbeing’. 

Plus self-help CBT techniques section​ Life’s challenges - practical tips on dealing with drivers of poor mental health eg coping with money worries and job uncertainty, maintaining healthy relationships and loneliness​

The Mind Plan – free, personalised plan. Answer 5 quick questions on how you’ve been feeling over the last 2 weeks and you’ll get recommendations on practical self-care actions that could help. You can customise the plan and get it emailed to you​

​Free email support programmes – complete the Mind Plan to sign up for regular emails with further tips on building wellbeing actions into everyday life, or go to the “anxiety” page to sign up for a tailored email programme with expert advice and practical tips to help deal with anxiety

Support Services - Adults

Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.

IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.

Support Services - Veterans

Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.

Tel: 0800 138 1619

Web: https://www.combatstress.org.uk/help-you

Support Services - Perinatal

PANDAS Foundation

The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.

Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)

Web: http://www.pandasfoundation.org.uk/

Support Services - Carers

The Carers Trust

It is important that you take care of your own health, even if you are busy looking after someone else's health.  Being healthy is not only important for you, but it also helps the person you care after too.  The website contains some helpful guides on relationship management and information on self-care and respite care.

Support Services - Children and Young People

Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs. 

• Tel: 0808 808 4994 (Freephone)
• Web: http://www.themix.org.uk/

For Parents

YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving.  They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.

Web: https://youngminds.org.uk/

Talk about the Five Ways to Wellbeing.  The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.

1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.

• As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
• Can you think of connections that you would like to make or remake?

2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.

• What activities do you engage in on a regular basis? How would I like to develop this?
• Are there any minor adjustments you can make in your life that can help you to be more active?

3. Take Notice -  Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends. 

• How can you practice slowing down and pausing more often?
• What difference will incorporating this into your daily life make?

4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving. 

• What would you like to learn about? What interests you? What do you value? What would you find useful?
• What do you need to do to make learning something you look forward to?

5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in. 

• Do you notice what it’s like for you when you give to others?
• What else could you give others that you hadn’t thought of before?

Local Support Services

In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.

In the evening and at weekends you can call the Sheffield Helpline at 0808 801 0440

Sheffield Mental Health Guide

Your online one-stop-shop for information about mental health services.

Tel: (0114) 273 7009

Email: mhguide@sheffieldflourish.co.uk

Website: www.sheffieldmentalhealth.org.uk/

Other Info: Advice on how to get urgent help and what to do in a crisis. Service directory of support and groups. A to Z of mental health. Advice on your wellbeing and self-care. Events, groups and activities.

Sheffield Mind

We have a wide choice of services available to anyone in Sheffield. These range from counselling and psychotherapy, one to one support, bespoke training and informal peer support.

You can access all our services yourself and if you're unsure which would be most useful give us a call to talk it through, our contact details are below. See the website for a full list and description of our services, some of which are listed below:

Tel: 0114 258 4489

Web: http://www.sheffieldmind.co.uk/

Sheffield Mind Magpies: service for people with hoarding disorder – jon.friend@sheffieldmind.co.uk

Keeping Families in Mind: counselling & group work for adult relatives of serving military personnel (S.Yorks-wide) : therapy@sheffieldmind.co.uk

Age Better: counselling for over 50s who are isolated / lonely – edyta.bancer@sheffieldmind.co.uk

General counselling: for adults – edyta.bancer@sheffieldmind.co.uk

Connect 3: tenancy support Robert.lawson@sheffieldmind.co.uk

Springboard:  5 Recovery cafes  across Sheffield – teresa.ravenshaw@sheffieldmind.co.uk

WorkWell StayWell: employment support for people aged 50+ - Julia.thompson@sheffieldmind.co.uk

ManKind: peer support group for men – tim.cruickshank@sheffieldmind.co.uk

Other Resources

Community Resources: Sheffield Directory – Mental Health.

Children and Young People guide: Let’s Talk Directory

National Helplines: www.nhs.uk/livewell/mentalhealth/pages/helplines.aspx

Self-care and National Support Services

National Support

Do you think you would benefit from some further support to spend more time in Nature and Greenspaces?

Nature and Mental Health

• Thriving With Nature | Mental Health Foundation Guide containing suggestions for seasonal activities to help people engage with nature, and personal stories.
• Walking with Nature: Notice three good things - Paths for All | Paths for All Connect with nature on your walks by noticing three good things in nature. Free Guide.
• Natural Environment- National Academy for Social Prescribing | NASP Helping People Connect with Nature for Better Health and Wellbeing  
• Bring people closer to nature | The Wildlife Trusts Materials and resources available and offer a Wellbeing Through Nature course

Nature and Physical Activity

• Parkrun UK Free, weekly events around the country. Events are in parks and open spaces. Walk, run, jog, volunteer or spectate.
• Places to visit | Yorkshire Wildlife Trust (ywt.org.uk) Discover Nature reserves near you. Includes address/map, accessibility and difficulty levels.  
• Home | National Trust Ideas for days out, parks, discover and learn about nature

Nature and Community

• Social Farms & Gardens | (farmgarden.org.uk) UK wide charity supporting communities to farm and garden.
• Ramblers Bringing people together to enjoy walking and outdoor pursuits. Includes Walking for Health and Wellbeing walks.
• Wildlife Actions - Quick Wins for Wildlife.pdf (ywt.org.uk) Things you can do at home/in your community to connect with nature.

Nature and Conservation 

• The RSPB Wildlife Charity: Nature Reserves & Wildlife Conservation Find a place to visit with birds and wildlife.
• TCV | The Conservation Volunteers Connecting people and greenspaces on their doorsteps

Can you think of opportunities that you may have to connect with and spend time in nature? Suggestions include: 

Outdoor: 

• Walks in nature
• Bird watching
• Conservation volunteering
• Green gym
• Volunteering for local charities – nature based, animal-based
• Gardening, growing and horticulture activities
• Art and nature – creative activities
• Watching nature
• Visiting nature and local greenspaces
• Open water swimming
• Horse riding
• Cycling

Indoor: 

• Decorate with plants and flowers. Use of window-sills, side-boards, and hanging plants from above can bring a welcome burst of green and colour indoors.
• Use natural textiles around the home to create a more natural feel.
• Grow herbs on window-sills. Most supermarkets sell a range of herbs or try growing from seed. Most herbs just need sunlight and moisture.
• Do a nature table. Decorate a focal point e.g. a crate or box with natural objects.
• Listen to nature sounds such as birdsong and sea waves. Use apps like Spotify or Alexa to listen to a mixture of sounds. RSPB have a ‘Birdsong’ radio app.
• Let natural light in and open windows.
• Watch nature documentaries and films.
• Use the colour green as much as you can. It is calming and soothing.
• Do seasonal displays e.g. leaves and conkers in the autumn and consider doing artwork with a nature theme.

Local Support Services

Wildlife Trust - Wild at Heart Project:

Wild at Heart is a social group for adults with the aim of exploring our local green spaces to use the natural world to help boost wellbeing, learn new skills and hobbies, and make new friends in the community.

For more information about the Wild at Heart project, joining a group as a participant, or making a referral for someone else please contact Project Officer, Jenny King:

Tel: 0114 263 4335

Email: j.king@wildsheffield.com.

Web: Nature, Health & Wellbeing - Sheffield & Rotherham Wildlife Trust (wildsheffield.com)

South Yorkshire and Bassetlaw - Green Social Prescribing test and learn

The South Yorkshire Integrated Care System's Green Social Prescribing program aims to enhance mental and physical health by promoting outdoor activities in natural environments. This includes improving access to green and blue spaces, especially for vulnerable groups, understanding the health benefits of nature, and supporting the sustainability of these environments. The initiative involves collaboration between health, care, and community organisations to integrate nature-based activities into health and wellbeing strategies.

Web: Green social prescribing: South Yorkshire I.C.S. (syics.co.uk)

Sheffield and Rotherham Wildlife Trust - Nature, health and wellbeing

Sheffield & Rotherham Wildlife Trust offers community activities to help people connect with nature. Groups and Programmes available:

• Wild at Heart for adults to explore green spaces, learn new skills, and meet people.
• Natural Neighbours support Rotherham communities.
• Nextdoor Nature brings communities together to help nature flourish where they live and work.
• Connecting Steps links groups with Sheffield Lakeland for health benefits and enjoyment of nature.

They also offer resources for green and blue social prescribing.

Web: Nature, Health & Wellbeing - Sheffield & Rotherham Wildlife Trust (wildsheffield.com)

Improving Wellbeing through Urban Nature research project

A research project about how Sheffield’s natural environment can improve the health and wellbeing of city residents.

Web: IWUN (sheffield.ac.uk)

TCV - The Conservation Volunteers

The Conservation Volunteers (TCV) in Yorkshire offer numerous activities and programs to connect people with nature. Services include:

• Practical conservation work
• Health and wellbeing activities
• Outdoor learning and play
• Food growing projects
• Volunteering opportunities
• Community events
• Local offices across Yorkshire provide specific activities and events.
• TCV also supports key volunteer roles and corporate volunteering.

Web: TCV in Yorkshire | Connecting People and Green Spaces

 

 

Self-care and National Support Services

 Self Care

Get Active - Better Health

The 'Get active - Better Health' - NHS (www.nhs.uk) - website includes access to free online exercise routines you can do at home and offers from approved partners

Active 10 walking app - track your walking habits to increase the number of brisk minutes, which is when the health benefits will be greatest. No Lycra required, and there are lots of benefits of getting out into local green spaces like parks for your mental health too. Available from the App Store and Google Play

Couch to 5k app - easy to follow, flexible programme to get you running 5k in as little as 9 weeks, or longer if you want. Listen to your preferred music player as you run, between motivational messages from your chosen celebrity “coach”. Track your achievements and collect awards as you progress. Available from the App Store and Google Play

How to be more active - Regular physical activity is good for our bodies and minds, but it can be difficult to get started – especially if we're not particularly sporty or have not done any exercise for a while.

Home workout videos - We could all do with a boost to feel better right now – and you don't even need to leave the house to do it! Exercise is great for your mind as well as your body, so clear some space and follow along with our 10-minute home workouts.

Park Run

Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Local Support Services

Move More 

Move More is a Sheffield-wide strategy that is being delivered by partners across the city, with the aim to create a culture of physical activity to improve the population's health.  Visit the More More website for further information the range services on offer which include:

• Easy to use search function of activities in your area
• Links to download the 'More More' app
• An online activity tracker
• Information on the Sheffield Physical Activity Referral Scheme (SPARS)

Web: https://www.movemoresheffield.com/#movemore2020

The Sheffield Physical Activity Referral Scheme (SPARS) - (GP Referral only)

SPARS is for people with health conditions who want to Move More.  Receive 1:1 support tailored to you and your health needs or condition. For more information speak to your GP or contact a centre listed on the website below.

Web: https://www.movemoresheffield.com/partners/spars

Sheffield Health Trainers

Free, confidential 1-2-1 support for a healthy lifestyle, cope with chronic pain and living with a long term health condition. Help to get more active, eat healthy, lose weight and reduce drinking alcohol. Over 6-7 weeks you’ll develop a Personal Health Plan to help you achieve your new health goals.

Burngreave/Firvale: (0114) 213 2591.
Sharrow/Broomhall (0114) 250 0222
Darnall/Tinsley (0114) 249 6315
Manor/Castle/Arbourhorne/Norfolk Park/Wybourne/Woodthorpe (0114) 252 1082
Upperthorpe/Netherthorpe/Langsett (0114) 270 2040
Winn Gardens (0114) 270 2040
Firth Park/Brushes/Stubbin (0114) 244 0401
North Sheffield: Parson Cross/Southey (0114) 213 4074
Gleadless Area (0114) 239 4466
Woodhouse/Westfield/Hackenthorpe (0114) 269 0222
High Green (0114) 213 3407
City Centre (0114) 250 0222

Email: healthtrainers@sheffield.gcsx.gov.uk

Website: community health trainers programme

Community Resources: Sheffield Directory - Keep Fit and Healthy.

Community Resources: Sheffield Directory - Sport.

Community Resources: Sheffield Directory - Leisure.

Parkrun - Sheffield (Concord Park, Sheffield Castle, Hillsborough, Sheffield Hallam, Graves Park)

Why not join a Parkrun in Sheffield? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome.  For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.

Self-care and National Support Services

Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).

 Self-Care

• For information about sexual health, STIs, HIV and contraception visit https://www.nhs.uk/live-well/sexual-health/ or https://www.brook.org.uk/
• The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
• This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
• For information about HIV prevention and treatment visit https://www.startswithme.org.uk/ and for HIV PrEP see https://prepster.info/ including how to talk about PrEP here.

Local Support Services

Sexual Health Sheffield

Clinics providing free contraception, testing and treatment/vaccination, vasectomies, and full range of advice services.

Tel: 0114 226 8888

Web: http://www.sexualhealthsheffield.nhs.uk

Self-care and National Support Services

NATIONAL SUPPORT

• Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*
• Better Health quit smoking website which includes information about the benefits of quitting, advice on various quitting aids and a local stop smoking service lookup tool 
• NHS Quit Smoking App (Apple) or NHS Quit Smoking App (google/android) - a 28-day programme that provides practical support, encouragement, and tailored clinical advice on your mobile/tablet. Includes a savings calculator so you can see how much money you're saving.
• Get a free Personal Quit Plan Quitting smoking is easier with the right support. Give up for 28 days, and you're 5 times more likely to quit for good – get your plan now!
• You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.

SELF CARE

• Download the NHS Quit Smoking app from apple or google/android
• Get further information from the National Health Service www.nhs.uk/quit
• Consider using e-cigarettes to stop smoking
• Get daily email support - If you would like some extra support, you can sign up for 28 days of stop smoking advice and tips – delivered straight to your inbox.  Sign up for email support
• Find your online community - You do not have to do it alone – join others going through the same thing in a friendly and supportive environment.  Join the Quit Smoking Support Group on Facebook

Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good

Local Support Services

Yorkshire Smokefree Sheffield

A permanent stall in Sheffield Moor Market that works via drop in or appointments 6 days a week.

Tel: 0800 612 0011 / 07833 048200

Email: sheffieldstopsmoking@nhs.net

Website: http://yorkshiresmokefree.nhs.uk/

 

Self-care and National Support Services

Self Care

Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.

Loneliness in Older People

• The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.  Call 0800 470 8090.  The Silver Line can also put you in contact with community activities in your local area

• Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home.  There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.

• https://www.reengage.org.uk/ Re-engage works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness.  Call our freephone number 0800 716 543 Email info@reengage.org.uk 

• NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.

Loneliness in Younger People

• It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.  

• Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness.  Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.

• Helplines can reduce loneliness, at least in the short term

• The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123

• Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.

• There are also support services on websites such as Mind's that can remind you you're not alone.

• It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.

Local Support Services

Age Better 

The Age better website is helping to end loneliness and isolation in Sheffield. Packed with information about local groups, services and activities.

Web: http://www.agebettersheff.co.uk/

Men in Sheds Men's Sheds are community spaces for men to connect, converse and create,  The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions. 

For more information on the location and contact details for Men's Sheds your local area see: https://menssheds.org.uk/find-a-shed/

Access Ambassadors

Help on journeys, getting to appointments and being more active. Company to get out of the house and socialise with other people, using public transport or just a walk around your local area.

Tel: Adam Batty (0114) 290 0250

Email: a.batty@syha.co.uk

Peer Mentor

Chance to talk to a fellow older person about how you’re feeling, and how they coped. A mentor will listen and advise on ways to continue and cope with things.

Tel: Rebecca Lawson (0114) 290 0250

Email: Rebecca.lawson@soarcommunity.org.uk

Wellbeing Practitioners

Intensive counselling for people 50+ who have low mental wellbeing, so they can return to socialising with others.

Tel: Alice Hall (0114) 290 0250

Email: a.hall@sheffieldmind.co.uk

Friendly Visiting Service

Service offering regular visits from the Sheffield Churches Council for Community Care, to enhance the quality of older people aged 65+.

Tel: (0114) 250 5292

Web: www.scccc.co.uk

Telephone Link for Carers (TLC)

Offers isolated carers a friendly chat and emotional support. A trained volunteer can call you every couple of weeks if you don’t have the energy to meet others or leave the house.

Tel: Jan (0114) 278 8942

Web: www.sheffieldcarers.org.uk

Community Resources: Sheffield Directory – Loneliness and Isolation

SCCCC Good Neighbour SchemeThe Good Neighbour Scheme is about providing a lifeline to older people when they need it most, offering the kind of straightforward help a ‘good neighbour' might give. 

Tel: 0114 250 5292

Web: Good Neighbour Scheme (scccc.co.uk) 

Email: mail@scccc.co.uk 

Address: Sheffield Churches Council for Community Care, Unit 19, President Buildings, Savile Street East, SHEFFIELD, S4 7UQ

 

Self-care and National Support Services

National Support Services

NHS Stay well this Winter

Cold weather can be seriously bad for your health. That's why it's important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.

Web: https://www.nhs.uk/staywell/

 

Self Care

Staying Warm

Age UK have produced a great that explains what you can do to get yourself and your home ready for winter, as well as where to go for more information and support. Download the guide from the link below

https://www.ageuk.org.uk/globalassets/age-uk/documents/information-guides/ageukig27_winter_wrapped_up_inf.pdf

Eating Well

Make sure you have hot meals and drinks regularly throughout the day to keep yourself warm, and keep active in the home if you can.

Visit NHS Choices for further ideas and information.

Wear warm clothes

Wrap up warm, inside and out. Layering clothing helps you stay warm as air is trapped between layers, keeping you insulated. Wearing layers of cotton or fleecy clothes is particularly effective.

Wear shoes with a good grip if you need to go outside and wear a hat or head scarf. If possible, stay inside during a cold spell if you have heart or respiratory problems. When indoors, wear well-fitting slippers with fleecy linings to keep your feet warm and to help prevent falls.

To keep warm when inside you could try:

• using a covered hot water bottle or electric blanket (but not at the same time!) to keep warm in bed
• wearing bed socks and warm night clothes

Keeping your home warm

Cold homes have a significant impact on your health. One of the best ways of keeping yourself well during winter is to stay warm.

If you have reduced mobility, are aged 65 or over, or have a health condition such as heart or lung disease, you should:

• heat your home to at least 18^oC
• keep your bedroom at 18^oC all night

If you're aged under 65 and healthy, you can safely heat your home to cooler than 18^oC as long as you're comfortable.

Reducing fuel bills

See more about affordable warmth

Cold weather benefits

Winter Fuel Payment

If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.

The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.

Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)

Warm Home Discount Scheme

You could get £140 off your electricity bill if you either receive the guarantee credit element of pension credit, or you’re on a low income and meet your energy supplier’s criteria for the scheme.

Cold Weather Payment

You may get a cold weather payment if you’re getting certain benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.

Staying Safe

Prevent falls in winter weather

One of the biggest risks from wintry weather is falling, particularly among older adults. Icy conditions make it harder to stay on your feet, and the cold may cause us to limit our activity, which can lead to loss of strength and balance.

• Here are some tips to help prevent falls:
• Wrap up to stay warm but make sure you can see in all directions and move easily and freely.
• Wear sturdy shoes or boots with treads, even if you're just going out to get the newspaper.
• Do some light stretching before you venture out; it will make you physically more able to prevent a fall.
• Avoid walking on surfaces that may be icy if you can. If you can't, slow down, shorten your stride, walk with feet pointed out slightly and knees gently bent to improve grip and balance.
• Snow can hide curbs and uneven surfaces. If you can't see where your foot will land, find another way.
• Replace worn rubber ferrules on walking sticks, walking frames and crutches but remember that brakes on wheeled walkers may not be as effective on icy pavements so avoid unsalted ramps and slopes.
• Dry off shoes, sticks, crutches and walking frames as soon as you get indoors. Wet shoes on dry surfaces are just as dangerous as dry shoes on wet surfaces.
• Carry a cleaning cloth and stop immediately to clean your glasses if they fog up going from outdoors to indoors.
• Ask shops and your local council about options that might make it safer for you when conditions are bad e.g. delivering to your home or collecting the bin from beside your house instead of the end of your drive
• When in doubt, don't risk it. Ask for help if you don't feel safe doing something.

Local Support Services

Staying Well this Winter

Web: https://www.sheffieldccg.nhs.uk/Your-Health/

Self-care and National Support Services

If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

 If no immediate risk take the following steps:

Encourage them to ring:

Samaritans - (All age groups)

Tel: 116 123, open 24 hours a day.

Papyrus - (Young people)

Tel: 0800 068 4141

Text: 07860039967

Email: pat@papyrus-uk.org

Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)

Other options include:

• contact their GP for an emergency appointment or call the out of hours service.
• call their Mental Health worker, if they have one.
• call their social worker or key worker, if they have one 
• encourage to re-engage with mental health services if already engaged
• go through their Safety Plan with them

If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).

It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.

A person may not be suicidal but you may still be concerned

Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies).  IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:

• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems

All the local IAPT services are listed under the 'Mental Wellbeing' section of MECC Link and can be found within the 'local support and contact details' section. 

 

SELF CARE

• Hub of Hope - Postcode based directory of services

• Mind 'The charity for better mental health' has an extensive range of self help resources available
• The NHS have has a range of self-help tools available

• Andy's Man Club provides a weekly talking groups, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing.  Meeting take place throughout Yorkshire and the Humber

• A range of self-help techniques is available on the MindWell Leeds website, these include:
  
  • Stress
  • Anxiety 
  • Depression
  • Sleep
  • Self Harm
  • Having a baby

Local Support Services

If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.

Samaritans Sheffield

Tel: 0114 276 7277 (local call charges apply) / 116 123 (this number is free to call)

Email: jo@samaritans.org

Website: https://www.samaritans.org/branches/sheffield-samaritans

Visit our branch:

272 Queens Road
Sheffield
South Yorkshire
S2 4DL

Usual hours open to receive callers at the door:
10:00am - 10:00pm

Self-care and National Support Services

Please select the Family Hub in the local area to find out more information.

Local Support Services