National Services
Adults
Children and Young people
Perinatal
Parents
Carers
Veterans
Workplace
Tel: Call 116 123, open 24 hours a day.
Tel: Call 0800 068 41 41
Text: 07786209697
Email: pat@papyrus-uk.org
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
24/7 free confidential text messaging service for anyone who is struggling to cope.
Text 'SHOUT' to 85258
Tips to manage mental wellbeing based on Mind’s ‘5 ways to wellbeing’.
Plus self-help CBT techniques section Life’s challenges - practical tips on dealing with drivers of poor mental health eg coping with money worries and job uncertainty, maintaining healthy relationships and loneliness
Free email support programmes – complete the Mind Plan to sign up for regular emails with further tips on building wellbeing actions into everyday life, or go to the “anxiety” page to sign up for a tailored email programme with expert advice and practical tips to help deal with anxiety
'Talking Therapies' Here, you can explore various talking therapies and counselling options available through the NHS to support your mental health. Discover how these free and confidential services can help you manage anxiety, depression, and other mental health issues by providing professional guidance and support. Take the first step towards better mental well-being with NHS Talking Therapies.
NHS talking therapies for anxiety and depression - NHS (www.nhs.uk)
Find local Mental health services available to you:
Mental health services - NHS (www.nhs.uk)
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Web: https://carers.org/article/taking-care-yourself
Carers First: Help and support for unpaid carers
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
The Health and Safety Executive (HSE) website, the UK's independent regulator for workplace health and safety provides guidance, regulations, and resources to help you maintain a safe and healthy work environment across various industries. Visit the HSE website for more information.
Find information on risk factors, signs and causes of work-related stress with guidance for both employers and employees here
Find in-depth information on supporting workplace health and wellbeing in the MECC section Workplace Health and Wellbeing
If you live in Wiltshire and need somebody to talk to about your mental health.
Text WILTS to 85258 for free and confidential text message support and local support services
Trained volunteers are here to listen. We can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying.
Mental health and wellbeing - Wiltshire Council
We are based in Melksham and operate across Wiltshire.
You can contact us during office hours, and our details are below.
Thank you for contacting Wiltshire Mind.
Wiltshire Mind Phone 01225 706532
What's in your area?
There are numerous places to find out what events are happening in your area. In addition to local magazines and media, here are some ideas about where to start looking.
We all have mental health, like we all have physical health. Both change throughout our lives. And, like our bodies, our minds can become unwell at any stage of life.
Anyone can be affected by mental health regardless of age, profession, employment status, and so on. It is everybody's business and can affect people at different stages of their lives. Certain events may have an impact on our mental wellbeing, the same as it might on our physical health.
Web: https://www.dpt.nhs.uk/resources/recovery-and-wellbeing/five-ways-to-wellbeing
Complete your free online action plan for improved mental health.
Discover simple steps to look after your mental health. Find your way to better mental health. Visit the Every Mind Matters webpage to complete your free online action plan today to help you deal with stress, boost your mood, improve your sleep and feel more in control.
Visit the NHS: Every mind matters website.
Reading Well Books on Prescription helps people to understand and manage their health and wellbeing using self-help reading. The scheme is endorsed by health professionals and supported by public libraries.
Find out more:
Reading Well - Books on Prescription - Wiltshire Council
Encourage them to ring:
Tel: 116 123, open 24 hours a day.
Tel: 0800 068 41 41
Text: 07786209697
Email: pat@papyrus-uk.org
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).
It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.
Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies). IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:
• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems
All the local IAPT services are listed under the 'Mental Health' section of MECC Link and can be found within the 'local support and contact details' section.
If you live in Wiltshire and need somebody to talk to about your mental health.
Text WILTS to 85258 for free and confidential text message support that won’t appear on your bill.
Trained volunteers are here to listen. We can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying.
We all have mental health, like we all have physical health. Both change throughout our lives. And, like our bodies, our minds can become unwell at any stage of life.
Anyone can be affected by mental health regardless of age, profession, employment status, and so on. It is everybody's business and can affect people at different stages of their lives. Certain events may have an impact on our mental wellbeing, the same as it might on our physical health.
Mental Health Response Line 24/7 advice and support for adults and children in crisis, provided by Avon and Wiltshire Mental Health Partnership NHS Trust.
Call: 0800 953 1919
awp.nhs.uk/advice-support/24-hour-support
Call the SANE mental health charity national out-of-hours mental health helpline offering specialist emotional support, guidance and information to anyone affected by mental illness including family, friends and carers. They are open every day of the year from 4.30pm to 10.30pm on 0300 304 7000.
We all have a responsibility to keep children and young people safe from harm. If you believe a child or young person is at immediate risk of serious harm or injury, or you believe a criminal offence has been committed, call the police on 999.
If you have significant safeguarding concerns about someone who is working or volunteering with children and young people, call 0300 456 0108 and ask to speak to the Designated Officer for Allegations (DOFA) for advice, or email dofaservice@wiltshire.gov.uk
What you’ll learn
https://www.zerosuicidealliance.com/suicide-awareness-training
Get Active - Better Health
The 'Get active - Better Health' - NHS (www.nhs.uk) - website includes access to free online exercise routines you can do at home and offers from approved partners
Active 10 walking app - track your walking habits to increase the number of brisk minutes, which is when the health benefits will be greatest. No Lycra required, and there are lots of benefits of getting out into local green spaces like parks for your mental health too. Available from the App Store and Google Play
Couch to 5k app - easy to follow, flexible programme to get you running 5k in as little as 9 weeks, or longer if you want. Listen to your preferred music player as you run, between motivational messages from your chosen celebrity “coach”. Track your achievements and collect awards as you progress. Available from the App Store and Google Play
How to be more active - Regular physical activity is good for our bodies and minds, but it can be difficult to get started – especially if we're not particularly sporty or have not done any exercise for a while.
Home workout videos - We could all do with a boost to feel better right now – and you don't even need to leave the house to do it! Exercise is great for your mind as well as your body, so clear some space and follow along with our 10-minute home workouts.
Park Run
Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Wiltshire Council operates 20 leisure centres throughout the county enabling people to lead happier, healthier lives through regular physical activity. Our aim is to promote general wellbeing, by providing a safe and supportive environment for the whole community to feel welcome and encouraged to visit us. We have a variety of flexible fitness and swimming memberships available to suit every individual need, as well as swimming lessons for children and adults, and a wide range of activities including group exercise classes, racket sports and children’s birthday parties…and much, much more.
To find out more about our leisure centres and what’s on offer, please visit www.wiltshire.gov.uk/leisure
WASP
Find local opportunities for fun and social activities OR at-home active session of dance, yoga, football, family fitness and seated exercises on WASP- Ways to Get Active | Wiltshire & Swindon Sport (wiltssport.org)
Get Wiltshire Walking is a project which aims to ensure every community within the county has access to a FREE weekly led walk. Walking is the lowest risk of all physical activities yet produces massive benefits to physical fitness and mental wellbeing.
Running Wiltshire - Across the year we run ‘Rock up and Run ’sessions to assist those looking to get into running.
Cycling, walking and running - Wiltshire Council
Active Health is our scheme for physical activity opportunities for those referred by a medical professional. There can be many different reasons for referral and several different exercise programmes are available across the county in leisure centre's and other local facilities, at a reduced rate.
GP referral - Wiltshire Council
Street Tag
Street Tag is a family app that turns the world around you into a virtual playground where virtual tags could be collected by exploring your local community. Anyone can use the app as individuals or teams up to 6 to collect points. You can join your local community or school in competitions during seasons for prizes! Find out more information here:
Physical activity - Wiltshire Council
FUEL: The Free Holiday Activity and Food programme – Provision of enriching activities, nutritious meals and healthy eating workshops to children eligible for benefits related free school meals during the Easter, summer and Christmas school holidays.
https://www.wiltshire.gov.uk/leisure/fuel-programme
StreetGames – Provision of weekly estate-based sport and physical activity opportunities to inactive young people aged 10-25 focussing on three Wiltshire communities with high levels of deprivation.
https://www.wiltshire.gov.uk/leisure-activities-for-young-people
Ability Sports – Provision of targeted weekly activities and events designed to engage and increase activity amongst individuals with a learning and/or physical disability.
https://www.wiltshire.gov.uk/article/1147/Ability-sports-for-individuals-with-a-disability
Walking Sports – Provision of weekly sessions that offer traditional sports adapted to be delivered at a walking pace to engage older people and individuals with poor mobility.
https://www.wiltshire.gov.uk/article/1145/Activities-for-adults
Wearable Wellness Programme
Loan fitness watches and use blood pressure monitors at your local library. Find your local library with a Wearable wellness programme at: Wearable Wellness programme - Wiltshire Council
Our trained stop smoking advisors offer friendly, non-judgemental advice and support across the county. The advisors can give you tips and information while working with you to beat your cravings and change your smoking habits.
Your first session will last for 20-30 minutes with follow-up sessions of 10 minutes to complete the 12-week course. Due to the Coronavirus pandemic most local stop smoking services are being delivered remotely.
Support is available in most GP surgeries as well as through the Health Improvement Coaches.
Find stop smoking support services - NHS (www.nhs.uk)
Your coach can assist you every step of the way to achieve and maintain your goals. The service is free and available for adults aged 18 and over.
To contact a Health Improvement Coach email health.coaches@wiltshire.gov.uk or call 0300 003 4566 (select option 1).
Wiltshire Health Improvement Coaches offer tailored support for smokers to quit.
Make a plan
Before you start drinking, set a limit on how much you're going to drink.
Set a budget
Only take a fixed amount of money to spend on alcohol.
Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.
Take it a day at a time
Cut back a little each day. That way, every day you do is a success.
Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.
Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.
Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.
Take a break
Have several drink-free days each week.
Drug and alcohol misuse can have a significant impact on individuals, families, friends and the communities we live in. Providing high quality specialist services that are easily accessed by the people who really need it is vital in reducing the health and social impacts of drug and alcohol misuse.
General information about the health effects of drugs and alcohol can be found at https://www.nhs.uk/live-well/
To find out more about the services available and how you, or someone you know, can be helped, contact:
Connect – Wiltshire Substance Use Service
A lifecourse substance use support service for the residents of Wiltshire. Regardless of your age, if you need help or support with any alcohol or drug use, or if you are impacted by a loved one’s substance use, contact Connect on:
0300 555 0157
connectreferrals@turning-point.co.uk
For more info about the service or to make an online self or professional referral, visit:
www.turning-point.co.uk/services/Wiltshire-connect
Trained volunteers are here to listen and can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying. The volunteers can provide you with tools to help you going forward and can point you in the right direction of other local support that can be accessed.
If your life is at imminent risk, please call 999 for immediate help.
Use this HelpFinder from Beat a national charity to find local people and organisations that support people suffering from eating disorders: Welcome to HelpFinder - HelpFinder (beateatingdisorders.org.uk)
Talk ED, a platform listed on Yippy Health, dedicated to supporting individuals affected by eating disorders. Talk ED provides essential resources, expert guidance, and a supportive community aimed at promoting recovery and well-being for those struggling with eating disorders. There is a range of services and find the help you need. Visit the Talk ED profile on Yippy Health for more information.
It's important to keep a healthy weight. Enter your weight and height into the NHS healthy weight calculator to check which range you fall into.
Healthy Us – Adult Weight Management:
Healthy Us is a free 12 week adult group weight management programme open to anyone living in Wiltshire, aged 18 years or over (14+ with a parent or carer) and with a BMI (Body Mass Index) of 28 or above.
Email: health.coaches@wiltshire.gov.uk
Telephone: 0300 003 4566 - option 1
Find out more on the website: Health Coaches
A free healthy lifestyle programme for 5 to 18-year-olds and their families. The sessions support the child and their family to learn about healthy eating and physical activity in a fun and interactive way.
Email: healthyme@wiltshire.gov.uk
Telephone: 0300 003 4566 - option 1
Find out more on the website: Weight management - Wiltshire Council
The National Trust website for Wiltshire has a variety of trails that showcase the area's stunning landscapes, historical sites, and natural wonders. Whether you're looking for a leisurely stroll or a challenging hike, there's something for everyone. Visit the National Trust's Wiltshire walking page
Preparing for Colder Weather
If you live in Wiltshire and need somebody to talk to about your mental health.
Text WILTS to 85258 for free and confidential text message support that won’t appear on your bill.
Trained volunteers are here to listen. We can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying.
Email Warmandsafe@cse.org.uk
Help and advice relating to insulation, heating and draft proofing
Guidance on heating systems and controls
Issues with damp and condensation
Advice on understanding your fuel bills
Help with switching energy suppliers and fuel tariffs to keep bills affordable
Fuel debt advice
Available grants and schemes
A comprehensive home fire safety service
Advice guides and factsheets
If you feel you would benefit or know of someone who would benefit from advice please contact Warm and Safe Wiltshire | Contact
If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.
Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.
This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.
Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.
Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/
If you are rough sleeping call your local Housing Options office, or email Housing Options at homeless@wiltshire.gov.uk
To advise us of a person rough sleeping, email the roughsleeperteam@wiltshire.gov.uk or use www.streetlink.org.uk
Please include details such as where and when the person was seen and a brief description to help us find them. We have a specialist team to support rough sleepers.
OpenDoors provides support to homeless and vulnerable individuals in the Devizes area. Discover how their dedicated team provides essential services, including meals, advice, and companionship, to help those in need regain stability and dignity.
Regular opening times are:
At each of their sessions you can find a hot meal, warm drinks, surplus food, clothing, shoes, toiletries, toilet and shower facilities and one-to-one support and signposting. Please call 01380 819909 for enquiries.
Find out more information on their website here: Devizes Opendoors
Devizes & District Foodbank | Helping Local People in Crisis
Some food banks, such as Devizes and District Foodbank, require a referral in order to receive emergency food parcels and other support. This is so you can get additional support from a referral agency, and the list of referral agencies for Devizes and District Foodbank is here. They generally include local authority departments, social prescribers or GPs, schools, and housing officers.
Other food banks might not require referrals, and they can sometimes offer items in addition to food, such as toiletries, cleaning items, phone sim cards, and supermarket vouchers.
Some food banks also have someone you can speak to, such as from Citizen's Advice, who can offer guidance on a range of issues, such as debt, housing and benefit eligibility. Food banks are there to help anyone who needs them - no-one should feel embarrassed about needing to use a food bank as it can happen to anyone. Staff and volunteers are friendly and want to help!
Hubbub - Community Fridge Network
Find Wiltshire Community Food providers here:
Search results | Your care Your support Wiltshire
Find a Community Pantry in Salisbury: Your Local Pantry
For a weekly membership of £5.00, members will be able to choose from a selection of food with the average value of £20-£25 to help you top up your weekly shop.
In general we stock a variety of food including fresh fruit and vegetables, store cupboard favourites, bread and some fridge & freezer products. What we have varies from week to week depending on availability.
If your life is at imminent risk, please call 999 for immediate help.
If you live in Wiltshire and need somebody to talk to about your mental health.
Text WILTS to 85258 for free and confidential text message support that won’t appear on your bill.
Trained volunteers are here to listen. We can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying.
We can provide advice and information on dealing with Notices, possession proceedings, rent arrears, mortgage arrears and other common problems.
We will work with you to try and prevent your homelessness and where necessary help you find somewhere else to live.
Our telephone service is open from Monday to Friday, 9am to 5pm, closed Wednesday, 9am to 2pm. 0300 456 0106
You can also email Housing Options at homeless@wiltshire.gov.uk. Please tell us about your situation and leave a phone number to contact you on.
For professionals who are making a Duty to Refer referral, please use our Public body e-referral form.
If you have a Housing emergency and the office is closed, contact the Emergency Duty Service on 0300 456 0100
If you are looking social or affordable housing, and are not homeless or at risk of becoming homeless, go to Homes4Wiltshire
Call 0300 456 0117 for advice on areas such as rent payments and arrears, repairs, anti-social behaviour, renting a garage, transfers and buying your home. For more information go to Council housing
If you have concerns about a child, call the Multi Agency Safeguarding Hub (MASH) on 0300 456 0108
If you have concerns about a vulnerable adult, call the Advice and Contact team on 0300 456 0111 or email adviceandcontact@wiltshire.gov.uk
Visit our Financial Inclusion section on MECC for in-depth advice and services here
Scope, the UK charity dedicated to achieving equality for disabled people. Explore their resources, support services, and advocacy efforts aimed at creating a society where everyone has the same opportunities.
Advice and support | Disability charity Scope UK
Personal Independence Payment | Disability charity Scope UK
Christians Against Poverty provided an 8 week programme providing advice on how to eat well on a budget, and how to make your money go further. You’ll meet with a group of like-minded people and learn practical skills from their trained coaches.
The Money Advice Service
Free and impartial money advice, set up by government
Tel: 08001387777
Web: https://www.moneyadviceservice.org.uk/
Typetalk: 18001 0800 915 4622, Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk you through options and give clear advice on how to take back control.
Tel:
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
For CarersMoney & Benefits - Introduction for Carers | Carers Trust
Carers UK have provided a range of topics illustrating the different forms of financial support you might be entitled to as a carer or you may wish to claim on behalf of someone you care for.
Find out more information here: Financial support | Carers UK
If you live in Wiltshire and need somebody to talk to about your mental health.
Text WILTS to 85258 for free and confidential text message support that won’t appear on your bill.
Trained volunteers are here to listen. We can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying.
These organisations and websites may be able to help:
Interactive Community Directory - Wiltshire Council.
A local charity working in the community to support older people, their families and carers.
Lists the independent benefits calculators available to find out what benefits you could get and how to claim.
Provides advice about budgeting and the extra help you can receive if you’re struggling with the cost of living.
A space where everyone can share surplus food. Hubbub coordinates the world’s largest Community Fridge Network.
Community organisations aimed at supporting people who cannot afford the essentials in life. The Trussell Trust supports a nationwide network of food banks that provide emergency food and support. Ask library staff for a full list of Wiltshire food banks.
A project that offers children that receive benefits related free school meals the opportunity to take part in fun activities and receive a meal during school holidays.
Discover what cost of living support you could be eligible for.
If you’re seeking work, you may be able to get six months of broadband through your local Jobcentre Plus.
0800 169 0190
A government-approved advice service providing money guidance.
Lists the cheaper broadband and phone packages (social tariffs) available.
Offers Wiltshire residents free and impartial energy saving advice via an advice line - 0800 038 5722. Provides help relating to insulation, heating and draft proofing and advice on available grants and schemes.
Provides information about benefits and the support available.
0300 456 0100
A downloadable leaflet and poster to show what local support is available depending on a person’s financial problem: www.worryingaboutmoney.co.uk/wiltshire
Offers a range of courses, including ones on balancing budgets, saving energy and shopping for less.
01225 770478
Libraries provide warm spaces with free access to books, newspapers, Wi-Fi and computers, plus printing for a small charge, and staff that can help to answer any queries you may have.
Lists schemes that provide cost of living support (compiled by Wiltshire Citizens Advice).
The Wiltshire Bobby Van Trust provides a home security service and online safety service for over 60s, 18+ with a registered disability and victims of domestic abuse throughout Wiltshire and Swindon. The charity funds the operation of three Bobby vans that provide mobile workshops for Bobby operators to secure homes whilst the team of Stay Safe Online Volunteers offer one to one home visits and community talks on online safety.
The Trust strives to help people in Wiltshire and Swindon by:
Contact BobbyVan@wiltshire.police.uk
01225 256867
This platform offers a comprehensive range of resources focused on financial wellbeing, mental health, physical health, smoking cessation, substance use management, healthy eating, weight management, and more. Explore the website for further information on how you can take a proactive step towards a healthier workplace: The Enterprise Network
If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:
Share sources of information and support appropriate to the person’s requests. These can include:
Chapter One
Chapter One is an information and support hub for everyone affected by gambling.
This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.
Website: https://www.chapter-one.org/
*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.
BeGambleAware
The BeGambleAware website has a short series of questions you can complete if you are concerned about your gambling. This has direct link to help, support and advice about problem gambling.
Web: https://www.begambleaware.org/gambling-problems/do-i-have-a-gambling-problem/
National Gambling Helpline and Support
The National Gambling Helpline provides advisors who are available 24/7 online or via the telephone. They can signpost you to a range of confidential and free support services, such as counselling and therapy, as part of the National Gambling Support Network.
You can speak to an advisor or refer yourself to the National Gambling Support Network by contacting 0808 8020 133.
The National Gambling Helpline and Support Network is commissioned by the charity GambleAware, which receives voluntary donations from the gambling industry.
Website: https://www.begambleaware.org/ngsn
The NetLine provides confidential advice, information and emotional support throughout Great Britain to anyone experiencing problems with gambling. The NetLine is an online text ‘chat’ service, where the ‘caller’ and advisor talk by typing to each other. This is offered on a one to one basis. The service can accessed via a smartphone, tablet, laptop or desktop PC. As well as reading what the adviser types, the adviser can also send the caller documents and links to read later. (Available 8am to midnight, seven days a week, 365 days a year on the GamCare website).
The GamCare Forum is an online message board, providing a safe and secure space for users (who may be gamblers or their partners,iends and family) to share experiences, thoughts and feelings about problem gambling. Although the Forum is moderated by the GamCare Team, it is designed first and foremost for people to come together in similar situations, working through similar concerns and problems. (Available 24/7 via the GamCare website, 365 days a year). fr
We run regular sessions in the GamCare online Chatroom, where users can use live text chat to talk about issues related to problem gambling. Our Chatroom is a welcoming, friendly, safe and supportive environment. Each session is moderated by a GamCare Adviser, who is welcoming and on hand to ensure everyone is supported.
Gambling with Lives
A charity set up by families bereaved by gambling that provides support, raises awareness of gambling disorder’s devastating effects, and campaigns for change.
Website: https://www.gamblingwithlives.org/
GamCare Treatment Services:
GamCare provides local services for people concerned about their own gambling and for people affected by someone else’s gambling.
People can refer themselves or be referred by another professional. Following assessment we provide individually tailored support through 1-1 sessions and groups or courses. We work holistically to enhance opportunities for people to make changes in their own gambling. We support affected others by providing a safe space for them to recognise and increase their coping skills.
Gamblers Anonymous
Runs local support groups for people with gambling addictions and advocates the same 12-step approach to recovery as Alcoholics Anonymous. Gamblers Anonymous also offers help and support via their website, including a forum, chat room and literature. Anyone who is seeking help for gambling addiction is able to attend meetings.
Web: https://www.gamblersanonymous.org.uk/
GamCare Youth Services
Young people may be problem gamblers themselves or affected by another person’s gambling. Our full treatment services are offered to anyone 16 years or older, available through our regional partner networks.
Young people of any age can speak to our specially trained advisers on our helpline and net line and use our information and activities on bigdeal.org.uk
As of April 2018, GamCare will have a Youth Outreach Hub in Hull and the surrounding areas. This will offer free workshops for schools and youth groups, and free CPD training for youth-facing professionals.
Tel: 0808 8020 133
Web: https://www.bigdeal.org.uk
Youth Outreach: http://www.gamcare.org.uk/register-young-people-training
Gam-Anon
Is an organisation dedicated to supporting the husbands, wives, partners, relatives or close friends of someone with a gambling problem who have also been affected by the problem. Like Gamblers Anonymous, meetings are held throughout the country, with online support also available.
Tel: 08700 50 88 80
Debt advice - Citizens Advice
Citizens Advice offers free, independent, confidential and impartial debt advice through their web chat service.
Tel: 0300 330 1313
Web: www.citizensadvice.org.uk
Debt advice - Step Change Charity
StepChange Debt Remedy provides expert advice, budget support and solutions to help someone manage their debts.
Tel: 0800 138 1111, Mon-Fri 8am-8pm, Sat 8am-4pm
Web: http://www.stepchange.org
National self-exclusion schemes
New multi-operator schemes are being introduced across the five main sectors of the gambling industry to allow you to exclude yourself from each of those forms of gambling across the whole of Great Britain.
Web: http://optintoselfexclude.info/
Individual gambling sectors self-exclusion schemes
(Bookmakers, Casinos’, Bingo venues and Arcades also offer exclusion schemed for more information click the link below:
Web: https://www.begambleaware.org/stay-in-control/how-to-self-exclude/
Online sector self-exclusion and blocking software
If you want to self-exclude from an online (remote) gambling company then you will need to contact each of the companies with which you hold an account. This can usually be done on the responsible gambling pages of the website. You can also get email addresses and telephone numbers for online gambling companies that are part of the Remote Gambling Association here
If you are worried about online gambling then you can download a 'site blocker', which can block access to on line gambling sites. You can find further information on blocking software here
Gamblers Anonymous
Gamblers Anonymous is a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.
This site offers various aids for the compulsive gambler including a forum, a chat room, literature and most importantly a meeting finder.
Meetings are the core of Gamblers Anonymous and we have meetings every day of the week throughout England, Wales and Ulster.
How do you make a Prevent referral?
Prevent is about safeguarding our communities from the threat of terrorism by stopping people from supporting it or becoming terrorists themselves.
There are several ways you can seek advice:
What is Prevent
In Prevent, we safeguard and support members of our community to stop them becoming terrorists and supporting terrorism. It has three objectives:
This animation is a useful resource for public sector staff who are working together to stop radicalisation;
https://www.youtube.com/watch?v=IaMyGokLMvk
Anyone who is being radicalised can be referred to Prevent’s Channel programme. Referring someone ensures they get the help they need to keep them and others safe. Getting support from Prevent is not a punishment and won’t go on a person’s criminal record. Referrals are not made to the Home Office. If you are worried that someone you know is being radicalised, contact the Wiltshire Council Prevent team using the contact details below, or visit the ACT Early website.
Prevent is delivered in Wiltshire Council by the Public Health Team. To contact your Prevent Practitioner for advice or support on making a referral:
You can download the National Prevent Referral Form here (need to add in the new document here). Once completed you can email it to PreventReferrals@wiltshire.police.uk
For more information on what happens after you have made a referral do view this useful visual resource Channel journey (Adobe PDF format, 1mb), and ensure that you receive a response to your referral within 48 hours to acknowledge it’s receipt.
If there is immediate danger, always call 999
Seeking advice in Wiltshire:
For support in you area see links below:
Wiltshire Treehouse offers advice and creative programmes that support the social and emotional well-being of bereaved children and young people. We offer a relaxed, safe and inclusive environment in which people can explore and grow to understand their grief. At Wiltshire Treehouse children can meet others, share stories, make a connection and help each other.
Tree House Wiltshire - Bereavement support for children and young people in Swindon and Wiltshire
Bereavement support | Live Well in Bath & North East Somerset (bathnes.gov.uk)
Get support - Cruse Bereavement Support
Bereavement support organisations across the UK (ataloss.org)
The death of someone close can be a devastating experience and can bring about stronger emotions than most people expect. Each bereavement is unique and our grieving, our reactions and our needs are also unique.
Initially you may have feelings of numbness, anxiety, confusion and/or disbelief. You may also experience a loss of appetite or sleep disturbance. Crying is a natural reaction to bereavement and is not a sign that you cannot cope, some people feel unable to cry and wish to simply get on. Problems can arise when people expect you to react in the same way as them, but it's important to remember that people respond to bereavement in different ways.
There are many organisations that offer advice and support to people going through a bereavement:
Bereavement support in Wiltshire | Your care Your support Wiltshire
Provides support and advice to people on what they need to do after a death. It has lots of practical support and information around topics like registering a death, probate and legal issues.
Telephone: 0800 634 9494
Website: bereavementadvice.org
Helps families, carers and friends find services and information following a loss.
Website: bereavementsupport.co.uk
Offers support for carers across Wiltshire and can offer support and advice even after your caring role changes.
Telephone: 0800 181 4118
Website: www.carersinwiltshire.co.uk
Support, advice and information for children, young people and adults when someone dies. They offer face-to-face, telephone, email and website support.
Telephone: 0808 808 1677
Website: www.cruse.org.uk
Website designed specifically for children and young people: hopeagain.org.uk
Confidential support for anyone in a crisis: Samaritans will listen to you at any time of day or night. They are not there only for people who are feeling suicidal. They are there for anyone in distress.
Telephone: 116 123
Website: www.samaritans.org
SOBS help overcome the isolation experienced by people who have been bereaved by suicide.
Telephone: 0300 111 5065
Website: www.uksobs.org
Befriending and emotional support for anyone affected by the death of a child, teenager or young adult.
Telephone: 0800 282 986
Website: www.childdeathhelpline.org.uk
Provide support for parents following the death of a child at any age.
Telephone: 0345 123 2304
Website: www.tcf.org.uk
There are local support contacts for The Compassionate Friends in Salisbury, Glastonbury, Keynsham and Swindon. Local contacts provide a safe environment for bereaved parents and their families to express themselves in the company of others who understand their grief.
Help people suffering from grief in the UK.
National bereavement helpline: 0800 4480 800
Sudden bereavement helpline: 0800 2600 400
Website: www.thegoodgrieftrust.org
There are a number of hospices in Wiltshire who offer bereavement services to families known to them.
Dorothy House Hospice bereavement service
Telephone: 01225 722988
Prospect Wellbeing Centre
Telephone: 01672 512915
Salisbury Hospice Family Support service
Telephone: 01722 425113
If you live in Wiltshire and need somebody to talk to about your mental health or you are struggling to cope you can text WILTS to 85258 for free and confidential text message support that won't appear on your bill.
Trained volunteers are here to listen and can help with anxiety and stress, depression or sadness, suicidal thoughts, self-harm, panic attacks, loneliness or isolation, abuse and bullying. The volunteers can provide you with tools to help you going forward and can point you in the right direction of other local support that can be accessed.
If your life is at imminent risk, please call 999 for immediate help.
If you or someone you care about has been diagnosed with cancer, we're here to help. Find out how we support you and get information about different cancer types.
We provide practical and emotional support to people with cancer, during and after the treatment period. We support people with all kinds of cancer across the UK. Our services are designed and delivered by people who have experienced cancer themselves – to improve the experience of others.
Cancer Support UK: Supporting People with Cancer, During and After Treatment
We know that supporting a loved one through a cancer diagnosis and treatment is tough. We also know that it can be hard to get support because everyone is focused on the person with cancer. Our programme for Plus Ones has grown over the years and support partners, parents, siblings and even adult children. If you’re looking to chat with others who get what you’re going through, we’d love to meet you. We have a Plus Ones Facebook group that you can join. We also run a programme called Shine Circles for Plus Ones that we run a couple of times a year. And you can read about the experiences of other Plus Ones below. If you’d like more information, drop us a line at hi@shinecancersupport.org
shine plus ones - Cancer support charity for young people - Shine (shinecancersupport.org)
You should inform the individual who is experiencing domestic abuse that they should call 999 if they are in danger. If they’re unable to speak when they dial 999, they can use 'The Silent Solution': Wait for the operator to speak and type 55 on the keypad. This will alert the operator that they need help.
There are local and national support services who can help both victims and perpetrators of domestic abuse and their children. Please click your location from the drop downs below to see contact details for support services available in your locality.
If you have completed a DASH risk assessment and it has scored 14 or above, this is deemed high risk and requires a MARAC (multi-agency risk assessment conference) referral as well as a referral to your local domestic abuse support service. The MARAC referral process may vary depending on your local authority, please click your local area below for more information.
If there are children linked to the domestically abusive relationship you should make the appropriate safeguarding referrals for your locality.
FearFree have been supporting people dealing with domestic abuse, sexual violence and stalking for over 25 years. Whoever you are, whatever your background, whether you’re seeking help or looking for information, please reach out and get in touch.
FearFree can support adults and children of all ages, irrespective of disability, ethnicity, sexuality or gender. They can support you if you want to leave an abusive relationship, or if you want to stay safely together. Working with FearFree does not mean you have to work with the police or courts if you choose not to.
Tel: 01225 775276 (Monday - Friday, 8am - 5pm)
Web: Wiltshire - FearFree
Email: spa@fearfree.org.uk
Wiltshire out of hours helpline: 01225 712880 (5pm - 8am Monday - Friday and 24 hours at the weekend)
National Domestic Abuse Helpline - 0808 2000 247
If you are aware of a connected child you must complete a MASH referral – more information can be found here.
If you have completed a DASH risk assessment and it has scored 14 or above, this is deemed high risk and requires a MARAC (multi-agency risk assessment conference) referral. You can find out more information or request a MARAC referral form by emailing MARAC@wiltshire.gov.uk
Sexual health services include access to contraception, testing and treatment of sexually transmitted infections (STIs), support and information about safer sexual relationships. Many sexually transmitted infections are treated easily with antibiotics prescribed by a medical professional. As with any infection, the earlier you're tested the sooner treatment can be given if it's needed. However, there are several infections such as HIV where there is no current cure, there are effective treatments available that enable most people with the virus to live a long and healthy life. It is therefore very important that these infections are diagnosed as early as possible to start effective treatment.
Sexual health - Wiltshire Council
Wiltshire Sexual Health Service (WiSe) is a free, non judgemental and confidential NHS service providing STI testing and treatment, contraception and HIV services in Wiltshire.
No Worries young people's sexual health service
Public Health and Wiltshire Council service where young people aged 13-24 can get information about sexual health, reducing unintended pregnancies, and being positive about sexuality.
Services available are:
A new Wiltshire eC-Card App has been launched. This allows 13-24 year old Wiltshire residents to use the App to find a map of condom collection points to pick up free condoms discreetly. The App can be downloaded from the App Store or Google Play. For more information see eC-Card App.
If you would like to be an eC-Card providing venue, or know a venue that would be a valuable potential provider, please contact noworries.nhswiltshire@nhs.net
There is a wealth of information and ways to prevent falls on the following websites
Falls and their related injuries are a common and serious problem for older people. People aged 65 and older have the highest risk of falling. Having a fall can cause, pain, injury, loss of confidence and can be fatal.
Falls are estimated to cost the NHS more than £2.3 billion per year and can have an impact on quality of life, health and healthcare costs.
We provide strength and balance classes which can help to improve your strength, balance and confidence.
Steady Steps booklets and strength and balance videos are available online or to loan for free from all Wiltshire libraries.
Wiltshire falls prevention - new resources to support people - Wiltshire Council
Email: publichealth@wiltshire.gov.uk
Phone: 0300 003 4566
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be frustrating if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today. Read about real stories and up-to-date news on dementia. The website provides tips and checklist to help you discuss your symptoms with a GP or healthcare professional.
Website: https://www.alzheimers.org.uk/
Dementia diagnosis | Alzheimer's Society (alzheimers.org.uk)
The dementia guide: Living well after your diagnosis
Tel: Dementia Connect Support Line: 0333 150 3456
Contact us | Alzheimer's Society (alzheimers.org.uk)
Other Key links
Dementia UK - Take part in events to help raise funds for families affected by dementia. Find information and support for the emotional impact of a dementia diagnosis on their website or use Dementia Helpline (support from dementia specialist Admiral Nurses): 0800 888 6678
Tide - Here, you will find a comprehensive list of all the upcoming events and activities organized by Tide (Together in Dementia Everyday). Explore the calendar for workshops and training sessions to social gatherings and awareness campaigns, each event is crafted to foster a supportive community and provide valuable resources. TIDE - Together In Dementia Everyday - Events
Carers UK- This is your go-to resource for information, support, and guidance tailored specifically for carers. Whether you're looking for practical advice on caregiving, financial support, or your rights as a carer, you'll find a resources for your caregiving journey. Making life better for carers: Telephone: 020 7378 4999 or visit Help and advice | Carers UK
If you’re caring for someone who may be at risk of going missing or getting lost, you can fill out a form with a list of important information to help the police if they go missing.
The Herbert Protocol is a form that carers, family or friends of a vulnerable person can fill in. It contains an important list of information to help the police if the person goes missing, including: medication required, mobile numbers, places previously located, a recent photograph.
People with dementia at risk of going missing (Herbert Protocol) | Metropolitan Police
Alzheimer’s Support provides a range of practical services to enhance life and promote independence for those living at home with dementia in Wiltshire and for their family carers. They offer support enhancing the quality of life for those impacted by dementia through fun day clubs, specialised 1:1 home support, community-based activity groups and monthly carers' groups.
Further information, advice and support for people with dementia and their carers: Support for families affected by dementia in Wiltshire
Or contact them directly:
Contact | Alzheimer's Support (alzheimerswiltshire.org.uk)
Voluntary organisation providing information, advice, practical and emotional support with the aim to create a society which understands and supports unpaid carers.
Carer Support Wiltshire are dedicated to improving health and wellbeing for carers, providing them opportunities to make choices about their caring role and access the right support and services for themselves and the person they care for.
Independent Living Centre
St Georges Road
Semington
Nr Trowbridge
BA14 6JQ
Provide support and services to the older people of Wiltshire and Swindon. Their services are designed to improve wellbeing and promote independence.
We are open for telephone enquiries Monday - Friday, 10am to 2pm.
Our memory services are for people requiring specialist dementia assessment. Services are predominantly clinic based, but assessments may also be carried out at home. They see and work with people individually and in groups and provide training for both patients and carers so as to promote independence and meaningful occupation.
The Herbert Protocol is a form that carers, family or friends of a vulnerable person, or the person themselves can fill in containing important information. Use this link to find in-depth information on the Herbert Protocol by Wiltshire Police, along with the form to fill in.
If you are concerned about a loved one's safety at home, Dorset and Wiltshire Fire and Rescue are offering Safe and Well visits which involve a room by room check to keep the house safer from fire. These free visits offer tailored advice on fire safety, health, and security, helping you create a safer living environment.
Dorset & Wiltshire Fire Service | What is Safe and Well? (dwfire.org.uk)
Booking an appointment
For those wishing to find out whether they are eligible for a vaccination and how to book an appointment, go back to the Assist section and guide them through.
Local information and support
Specific borough information for local vaccination and support services can be found below.
Local Support and Contact Details
Vaccinations - Wiltshire Council
The link for the HPV film on our website is: https://wiltshirechildrensservices.co.uk/advice-information/immunisation-service-human-papillomavirus-hpv-hpv-information-for-young-people/