If an applicant has nowhere to sleep during the waiting period it may be possible for them to access emergency accommodation via No Second Night Out
(NSNO).
Tel: 01904 416562 / 01904 554500
Simple Signposting to Better Health and Wellbeing
York
Self-care and National Support Services
Self Care
Register for priority service from your energy supplier
You might be able to get extra support from your energy supplier by signing up to the priority services register if you:
- are disabled or seriously ill
- are recovering from an injury
- have mental health problems
- don’t speak or read English well
- have children under 5, or are pregnant
- have reached your state pension age
- are in a vulnerable situation
Benefits of priority service can include free energy saving advice. A password protection scheme to protect you from cold-callers. Your meter moved free of charge if it’s hard for you to use or read. Bills sent to a relative, carer or friend to help you check them. You might also get advance notice if your supply is going to be interrupted, priority re-connection if your supply is interrupted. You may also get annual gas safety checks. Find out more on the Ofgem priority services register website.
To find out if you’re eligible to join the priority service register, speak to your energy supplier.
If you don't know who your current gas and electricity supplier is, this can be checked by contacting:
- For Gas - Meter Point Reference Line - 0870 6081524
- For Electricity - Northern Powergrid - 0845 0707172
Energy suppliers priority service
Pension Credit Toolkit
Use this collection of materials to help older people understand how they could get Pension Credit.
This toolkit is for anyone who works with pensioners. Use it to help older people understand how they may get extra money every week by:
- increasing understanding in your organisation
- helping your customers find out if they could get Pension Credit
The toolkit contains:
- guidance to help you understand Pension Credit
- information to help you support someone applying for Pension Credit
- common reasons why pensioners don’t claim
- ideas for events and dealing with the media
- useful contacts
The Pension Credit toolkit can be accessed here: Pension Credit toolkit - GOV.UK (www.gov.uk)
Apply for energy bill discounts and benefits
See if you are be eligible for three heating related benefits:
- One-off £150 discount off your electricity bill with the Warm Home Discount Scheme.
-
If you’re eligible, your energy supplier will apply the discount to your bill. You may be able to get the discount on your gas bill instead if your supplier provides you with both gas and electricity and you’re eligible. Contact your supplier to find out.
This should be paid direct to you if you receive the Guarantee Credit element of Pension Credit or are on a low income and have high energy costs.
You can still qualify for the discount if you use a pre-pay or pay-as-you-go electricity meter. Your electricity supplier can tell you how you’ll get the discount if you’re eligible, for example a voucher you can use to top up your meter.
To find out if you qualify you contact your energy supplier directly.
- £200 or £300 to help you pay your heating bills for winter 2024 to 2025 with the Winter Fuel Payment. You may be eligible if you or your partner get certain benefits. You will not get the extra Pensioner Cost of Living Payment given in 2022 and 2023. It stopped in winter 2023.
- Extra help if temperatures fall below a certain level with the Cold Weather Payment.
Struggling to pay for your gas and electricity?
The price of gas and electricity has increased greatly over recent weeks. If you are worrying about what to do, did you know that there is support available to help you during this time?
You can contact your supplier, to discuss ways to help pay what you may owe. This should be made affordable to you based on your budget. Your energy supplier may have support funds available.
British Gas - British Gas Energy Trust
- They offer a number of schemes to help people who are in arrears. You do not need to be a British Gas customer to apply.
Octopus Energy - Octo Assist Fund
- To apply you would need to be an Octopus Energy customer and are currently struggling with your bills.
OVO - OVO Energy Fund
- You have to either be an existing OVO customer or previous customer. This is designed for people in debt of over £150 and unable to pay their bills
Scottish Power - Scottish Power Hardship Fund
- If you are an existing customer of Scottish Power and having difficulties paying your bills you may be able to get additional support.
National Energy Action - NEA – 0800 3047159 Monday to Friday 10am to 12pm.
- A charity who specialise in assisting people with help with energy debt. Giving benefits advice and making the most of your income. Support with gas and electricity accounts including fuel debt and switching suppliers and helping with energy efficiency. They can also help you apply for trust fund money, Water rates, Warm Home Discount and Priority Services Register details.
If you need extra financial support, you can contact:
Money Advice Service - 0800 1387777
National Debtline - 0808 8084000
Citizens Advice - 0808 2231133
Step Change - 0800 1381111
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Preparing for Colder Weather
- From keeping your house warm to protecting yourself from common ailments, find out how to stay healthy this winter on NHS Choices.
- Tips for staying warm and well this winter
The UK Health Security Agency has advice on staying well in the cold weather, covering issues such as financial help, healthy lifestyle, flu jabs and heating.
- Cold Weather Alerts will keep you safe and well this winter by keeping you informed
The Cold Weather Alert operates in England from the 1 November to 31 March every year, in association with the UK Health Security Agency (UKHSA). The alerts give you advanced warning of adverse weather conditions that could have a significant effect on your health and well-being, enabling you to take extra precautions to keep safe and well. Sign up here.
Local Support Services
City of York Council
To learn how to reduce the amount of money you spend on energy and create a warmer, healthy home please contact the telephone number below or visit the website for further information.
Tel: 01904 551550
Website: https://www.york.gov.uk/info/20242/sustainability/1529/affordable_warmth_and_fuel_poverty
Self-care and National Support Services
NATIONAL SUPPORT - ALCOHOL
Do you think you would benefit from some further support to reduce your drinking to 'lower risk' levels?
- Speak to your GP, a loved one or call Drinkline 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm). The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality
- Cutting back on the booze can be a really effective way to improve your health, boost your energy, lose weight and save money. Any reduction in the amount you drink every week will be beneficial – and with the right help, it's easier than you think. Download the 'Drink Free Days' app to update and track your drink-free days, get simple and practical tips to help you control your drinking, receive reminders and celebrate milestones.
- Get further information from NHS Choices www.nhs.uk
Organisations that offer support:
Please see the foot of this section for a list local drug and alcohol services, along the brief details on the support they offer.
Alcoholics Anonymous (AA)
0800 9177 650
help@aamail.org (email helpline)
alcoholics-anonymous.org.uk
Help and support for anyone with alcohol problems.
Alcohol Change UK
alcoholchange.org.uk
Information and support options for people worried about how much alcohol they are drinking, in both English and Welsh.
Change Grow Live
changegrowlive.org
Find information and local support services for alcohol and drug use. Also offers support for mental wellbeing, and issues like housing and work.
FRANK
0300 123 6600
talktofrank.com
Confidential advice and information about drugs, their effects and the law.
Turning Point
turning-point.co.uk
Health and social care services in England for people with a learning disability. Also supports people with mental health problems, drug and alcohol abuse or unemployment.
We Are With You
wearewithyou.org.uk
Supports people with drug, alcohol or mental health problems, and their friends and family.
SELF CARE - ALCOHOL
Further tips on cutting down
Make a plan
Before you start drinking, set a limit on how much you're going to drink.
Set a budget
Only take a fixed amount of money to spend on alcohol.
Let them know
If you let your friends and family know you're cutting down and it's important to you, you could get support from them.
Take it a day at a time
Cut back a little each day. That way, every day you do is a success.
Make it a smaller one
You can still enjoy a drink, but go for smaller sizes. Try bottled beer instead of pints, or a small glass of wine instead of a large one.
Have a lower-strength drink
Cut down the alcohol by swapping strong beers or wines for ones with a lower strength (ABV in %). You'll find this information on the bottle.
Stay hydrated
Have a glass of water before you have alcohol and alternate alcoholic drinks with water or a soft drink.
Take a break
Have several drink-free days each week.
NATIONAL SUPPORT - Drugs
Change Grow Live
changegrowlive.org
Find information and local support services for alcohol and drug use. Also offers support for mental wellbeing, and issues like housing and work.
FRANK
0300 123 6600
talktofrank.com
Confidential advice and information about drugs, their effects and the law.
Release
020 7324 2989
ask@release.org.uk (email helpline)
release.org.uk
National charity that offers free and confidential advice about drugs and the law.
Turning Point
turning-point.co.uk
Health and social care services in England for people with a learning disability. Also supports people with mental health problems, drug and alcohol abuse or unemployment.
We Are With You
wearewithyou.org.uk
Supports people with drug, alcohol or mental health problems, and their friends and family.
Organisations that can help you support someone else
Adfam
adfam.org.uk
Information and support for friends and family of people with drug or alcohol problems.
Addiction Family Support
0300 888 3853
addictionfamilysupport.org.uk
Provides support to anyone affected by someone else's harmful use of drugs, alcohol or gambling.
Al-Anon
0800 0086 811
helpline@al-anonuk.org.uk
al-anonuk.org.uk
Offers support meetings across the UK for anyone whose life is affected, or has been affected, by someone else's drinking. Also provides online support meetings, and a confidential helpline.
Families Anonymous
0207 4984 680
famanon.org.uk
Support for friends and family of people with drug problems.
National Association for Children of Alcoholics (Nacoa)
0800 358 3456
helpline@nacoa.org.uk
nacoa.org.uk
Provides information, advice and support for anyone affected by a parent's drinking, including adults.
We Are With You
wearewithyou.org.uk
Supports people with drug, alcohol or mental health problems, and their friends and family.
Local Support Services
Changing Lives
Tel: 01904 464680
Web: http://www.changing-lives.org.uk/
Other: Changing Lives also provide drug treatment services
Self-care and National Support Services
National Support Services
Citizens Advice Bureau
Citizens Advice Bureau provides support with welfare benefits, debt management, housing, employment issues, and utility bills and more. They assist with benefit applications, challenges, and housing-related matters such as eviction prevention and tenant rights. Additionally, they offer guidance on debt management, employment rights, and energy efficiency, assisting individuals navigating complex financial and legal challenges.
Tel: 0800 144 8848
Webpages:
Benefits - Benefits - Citizens Advice
Housing - Housing - Citizens Advice
Help with debt - Help with debt - Citizens Advice
Employment and Support Allowance (ESA) - Employment and Support Allowance (ESA) - Citizens Advice
Make your home more energy efficient - Make your home more energy efficient - Citizens Advice
Get help with the cost of energy efficiency - Get help with the cost of energy efficiency - Citizens Advice
Government support - GOV.uk
GOV.uk provides financial assistance and support services in the UK. This includes the administration of welfare benefits such as Universal Credit, Jobseeker's Allowance, Employment and Support Allowance, and Disability Living Allowance. The platform offers information and resources for managing finances, understanding pensions, and accessing various government support programs.
Additionally, GOV.uk provides guidance on tax credits, housing benefits, and financial aid for families and individuals in specific circumstances.
Benefits: Benefits - GOV.UK (www.gov.uk)
Employment and Support Allowance (ESA): You can apply if you have a disability or health condition that affects how much you can work.
Web: Employment and Support Allowance (ESA): Overview - GOV.UK (www.gov.uk)
Apply for Universal Credit: Universal Credit: What Universal Credit is - GOV.UK (www.gov.uk)
Emergency Financial Assistance: Emergency Financial Assistance (publishing.service.gov.uk)
Winter Fuel Payment:
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills.
The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.
Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)
Department of Work and Pensions (DWP)
DWP is responsible for providing support and services related to welfare, pensions, and employment.
Financial Hardship Support:
In cases of immediate financial hardship, you may be eligible for hardship payments. Speak to the DWP or Contact your local Jobcentre for information on how to apply.
You can usually only get a hardship payment 15 days after your JSA payment was stopped.
You’ll be able to get your hardship payment straight away if you’re considered ‘vulnerable’ by the Jobcentre. This means you or your partner:
- is responsible for a child or young person
- is pregnant, disabled or a carer
- is homeless
- is under 18
- is under 21 and has recently been looked after by the local authority
- has a chronic medical condition
- has a long-term mental impairment - this includes mental health conditions (such as depression), cognitive impairments (such as dementia) and learning disabilities (such as downs syndrome)
You’ll have to show proof, for example a letter from a doctor or a benefit letter.
Benefits: Benefits - GOV.UK (www.gov.uk)
Applying for a Discretionary Housing Payment: Applying for a Discretionary Housing Payment - GOV.UK (www.gov.uk)
StepChange Debt Charity
StepChange Debt Charity offers free and confidential debt advice, helping individuals create realistic budgets and negotiating with creditors to freeze additional costs. They assist in setting up Debt Management Plans for structured debt repayment. In cases of severe financial distress, StepChange provides insolvency advice. Online tools and resources, including budgeting calculators, are available. The charity emphasises ongoing support and financial education to empower individuals for a secure financial future.
StepChange Debt Charity can provide guidance if the cessation of benefits has led to financial difficulties.
Web: StepChange Debt Charity - Free Expert Debt Advice.
Life, money and budgeting: Your Personal Situation. Debt & Money Advice. StepChange
Coping with the rising cost of living
Are you struggling to pay your energy bills? If you're on a low income, find out if you're entitled to:
One-off payments to support people with the rising cost of energy bills: Coping With The Cost Of Living. Debt Advice. StepChange
Grants and funding to pay for energy bills: Grants And Funding To Pay For Energy Bills. StepChange
Government help with gas and electricity bills: Government Help With Gas & Electricity Bills. StepChange.
National Debtline
National Debtline is a debt advice charity run by the Money Advice Trust. They offer a free and confidential debt advice service. They have helped millions of people with their debts. They'll talk through options and give clear advice on how to take back control.
Tel: 0808 808 4000 or Live webchat
(Between Monday to Friday 9am-8pm and on Saturdays 9.30am-1pm)
Web: Debt advice | Free debt advice | National Debtline
Cost of living hub: Cost of living library | National Debtline
To find out more advice and information on specific topics visit the Fact Sheet Library.
Web: Fact sheet library | National Debtline
The Money Helper Service (Government backed service)
Free and impartial money advice, set up by government:
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 1387777
*Calls are free. We’re committed to providing you with a quality service, so calls may be recorded or monitored for training purposes and to help us develop our services.
Web: https://www.moneyhelper.org.uk/en
Webchat: Got a question? We will point you in the right direction. You can start a Webchat online to talk to us live.
Webchat opening hours:
- Monday to Friday, 8am to 6pm
- Saturday, 8am to 3pm
- Sunday and Bank Holidays, closed.
WhatsApp: Need help sorting out your debts, have credit questions or want pensions guidance? You can talk to us live on WhatsApp.
- Add +44 77 0134 2744 to your WhatsApp and send us a message.
- For everything else please contact us via Webchat or phone.
Turn2us
Turn2us is a national charity offering information and practical help to people facing financial insecurity.
Apply for a charitable grant: Charitable grants can be given as money, products or services and don't have to be paid back.
Search for charitable grants Or contact Turn2us who can provide free financial advice and support to people in the UK in crisis.
Call the free helpline: 0808 802 2000 (Monday to Friday, 9:00am - 5.30pm)
The Trussell Trust
Find your local Trussell Trust food bank, their contact details and opening times.
If you're struggling to afford the essentials or need advice and support you can call one of our free helplines.
Web: Find a Food Bank - The Trussell Trust
No Recourse to Public Funds Network
The No Recourse to Public Funds (NRPF) Network offers support for asylum seekers facing financial challenges. Specifically, the Section 95 Asylum Support provided by the Home Office aims to assist individuals with NRPF, ensuring they have access to accommodation and essential living expenses. This support is vital for those who are ineligible for mainstream welfare benefits. Additionally, it provides financial assistance to those with limited means. This support includes a weekly allowance for essential living expenses.
An asylum seeker who has accommodation can apply for financial support (or subsistence) only. The weekly amount provided is £47.39 for each person in the household. Additional weekly payments are made for pregnant mothers (£3), babies under 1 (£5) and children aged 1 to 3 (£3).
The NRPF Network guides individuals facing immigration challenges by providing information and resources on rights and entitlements.
An application for asylum support needs to be made on form ASF1, which is available on GOV.UK, and can be submitted through Migrant Help. See also the Home Office information about asylum support.
Other National Support
Mental Health
Please refer to the Mental Wellbeing MECC page for further support.
Web: MECC Link
National Domestic Violence Helpline
The National Domestic Violence Helpline, established in partnership between Women's Aid and Refuge, provides immediate and confidential support to individuals facing domestic abuse in the UK. Those in need can access expert advice, emotional support, and information on available resources, guidance on safety planning, and information about local services, including refuge accommodation.
The free 24 hour helpline: 0800 9995 428
Drugs and Alcohol
For alcohol support please refer to the Alcohol MECC page for further support.
Web: MECC Link
Homelessness
Please refer to the Housing and Homelessness MECC page for further support.
Web: MECC Link
Local Support Services
'Help with the Cost of Living' websites for your Local Authority area are listed below. These provide a valuable source of information on some of more localised support arrangements for where you live.
Local Support Services
York
York City Council
You can apply for a range of welfare benefits if you're on a low income, struggling to pay your bills or having other financial difficulties.
We (and other local authorities) manage some benefits, such as:
Web: https://www.york.gov.uk/BenefitsAdvice
Age UK Calderdale and Kirklees offers a free and confidential information and a financial advice service for older people, their families and carers.
Tel: 01422 252040
Email: firstcall@ageukyork.org.uk
Web: Age UK York | Our Services
Address: Age UK York, St Edmund's House, Margaret Street, York, YO10 4UX
If you are from the York area and are struggling with debt issues we are able to offer confidential, free and impartial advice delivered by our specialist Debt Team.
Tel: 07526 550594
Web: Citizens Advice, 3 Blossom St, York YO24 1AU
Address: Debt Advice – Citizens Advice York
Leeds Credit Union (In Partnership with York NHS)
At Leeds Credit Union, we encourage you to make regular contributions to your savings account alongside your loan repayments, so you have a cash lump sum available once you’ve repaid you loan. As an employee of NHS York, you can sign up for payroll deduction to repay your loan and save directly from your salary.
Tel: 0113 242 3343
Web: Welcome to Leeds Credit Union | Contact us
Address: Leeds Credit Union, 2nd Floor Westminster Buildings, 31 New York Street, Leeds, LS2 7DT
Community First Community Bank York
Community First Community Bank Ltd is the leading community owned organisation for financial services offering products and services to our community that cater for all people and enterprises.
Our inclusive ‘live and work’ membership drives forward a sustainable organisation which re-invests in our local communities to improve the economy and alleviate poverty.
Tel: 03030 300010
Email: info@communityfirstcu.co.uk
Web: Community First Savings and Loans Credit Union (communityfirstcu.co.uk)
Address: City of York Council, West Offices, Station Road, York, North Yorkshire, YO1 6GA
We don’t think anyone in our community should have to face going hungry. That’s why we provide three days’ nutritionally balanced emergency food and support to local people who are referred to us in crisis. We are part of a nationwide network of foodbanks, supported by The Trussell Trust, working to combat poverty and hunger across the UK.
Tel: 07871 610894
Email: info@yorkfoodbank.org.uk
Web: York Foodbank | Helping Local People in Crisis
Address: York Foodbank, Unit 5 Sterling Park, Bleriot Way, Clifton Moor, York, YO30 4WU
Self-care and National Support Services
National Support Services
Dementia Connect
Dementia Connect, Alzheimer's Society's dementia support service, is free, easy to access, and puts you in touch with the right support. From local help to phone and online advice.
Alzheimer’s Society’s dementia advisers can support you directly by phone or face to face, as well as connect you to a range of local services.
Web: Dementia Connect for healthcare professionals | Alzheimer's Society (alzheimers.org.uk)
Dementia Toolkit
This set of resources is based on research, and the expert experiences of people with dementia and their carers.
Web: Living with Dementia Toolkit
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Web: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Web: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: carers@tidecarers.org.uk
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Web: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - People with dementia at risk of going missing (Herbert Protocol) | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
York Minds and Voices is a forum for people living with dementia in York.
They have a great deal to contribute and strongly believe that you CAN live as well as possible with dementia.
Tel: 07927 405 854
Web: Minds and Voices in York - Dementia Enquirers
Email: dementiafriendly@outlook.com
Carers
Free Support For Unpaid Carers - Carers give free help to carers living, or caring for someone who lives in York. Support can be given over the phone, at the office, or we can arrange to see you at home or in another suitable place. They offer you a range of activities and support.
Tel: 01904 715490
Web: Free support for unpaid carers (yorkcarerscentre.co.uk)
Email: enquiries@yorkcarerscentre.co.uk
Address: York Carers Centre, 17 Priory Street, York, YO1 6ET
Self-care and National Support Services
Self Care
There is a wealth of information and ways to prevent falls on the following websites
- Saga - Discover ways to stay fit at https://www.saga.co.uk/magazine/health-wellbeing/wellbeing/falls-guide
- Age Uk - Information on falls prevention, exercise classes and handyman services in some areas. Call free on 0800 169 6565 or see https://www.ageuk.org.uk/information-advice/health-wellbeing/fitness/falls-prevention/
- The effective assessment of an individual’s risk of a fall would be a multifactorial intervention considering falls history, visual impairment etc. This assessment would enable the referral of an individual to effective interventions targeted at specific risk factors
- Your GP may carry out some simple tests to check your balance. They can also review any medicines you're taking, in case their side effects may increase your risk of falling. Your GP may also recommend:
- having a sight test if you're having problems with your vision, even if you already wear glasses
- having an electrocardiogram (ECG) and checking your blood pressure while lying and standing
- requesting a home hazard assessment, where a healthcare professional visits your home to identify potential hazards and offer
- advice doing exercises to improve your strength and balance (try some exercises for older people)
- NHS Choices - Find this leaflet and other resources at https://www.nhs.uk/live-well/healthy-body/keep-your-bones-strong-over-65/
Local Support Services
YorWellbeing Falls Prevention Scheme
If you are worried about falling in your own home, or sometimes feel unsteady on your feet at home, YorWellbeing are offering free home safety visits to all residents in Clifton and Guildhall Wards who want practical help and advice to reduce the risk of falls in their home.
Tel: 01904 567456
Email: reducingfalls@york.gov.uk
Self-care and National Support Services
If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:
- Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
- Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
- Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.
Support for gambling harms
Share sources of information and support appropriate to the person’s requests. These can include:
Chapter One
Chapter One is an information and support hub for everyone affected by gambling.
This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.
Website: https://www.chapter-one.org/
*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.
Free and confidential support is available from NHS specialists
NHS Northern Gambling Service
This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.
Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.
Website: Home - NHS Northern Gambling Service
Other Support services
National Gambling Helpline and Support
The National Gambling Helpline provides advisors who are available 24/7 online or via the telephone. They can signpost you to a range of confidential and free support services, such as counselling and therapy, as part of the National Gambling Support Network.
You can speak to an advisor or refer yourself to the National Gambling Support Network by contacting 0808 8020 133.
The National Gambling Helpline and Support Network is commissioned by the charity GambleAware, which receives voluntary donations from the gambling industry.
Website: https://www.begambleaware.org/ngsn
Peer support: Gamblers Anonymous
Gamblers Anonymous is described as a fellowship of men and women who share their experience, strength and hope with each other so that they may solve their common problem and help others do the same.
Gamblers Anonymous operates local meetings of people who are affected. Each local group operates slightly differently. It is not a ‘treatment’ option, as it is not a registered mental health support service, but some have found Gamblers Anonymous meetings helped them to stop gambling.
Website: https://www.gamblersanonymous.org.uk
Peer support: GamLearn
The Gambling Lived Experience and Recovery Network supports and empowers those who have experienced gambling-related harm.
Website: https://www.gamlearn.org.uk/
Peer support: GamFam
GamFam is a charity empowering individuals and families to reduce the impact of gambling harms and move towards a more positive future. GamFam offers free online peer support, including structured peer support groups for affected others and separate groups for those directly in recovery.
GamFam have created an opportunity for anyone affected by gambling harms to share experiences in a safe space, with no fear of judgement. Structured peer support groups provide information and support to help those affected learn and understand about gambling disorder.
GamFam is not a clinical service, it is an organisation that has lived experience at the heart of everything they do. Following a referral someone will reach out within a maximum of 24 hours with access to a group usually within a week.
Online Referral Form: GamFam Referral Form (office.com)
Gambling with Lives
A charity set up by families bereaved by gambling that provides support, raises awareness of gambling disorder’s devastating effects, and campaigns for change.
Website: https://www.gamblingwithlives.org/
Blocking tools and self-exclusion
Physical premises:
See Chapter One for guidance on how to self-exclude from physical gambling venues.
Online tools:
Gamstop
Signing up stops someone being able to use gambling websites and apps for 6 months, 1 year or 5 years.
https://www.gamstop.co.uk/
Gamban
Signing up blocks access to gambling websites and apps on your devices.
https://gamban.com/
Gambling Commission
Information on how to block gambling payments with your bank.
https://www.gamblingcommission.gov.uk/public-and-players/page/i-want-to-know-how-to-block-gambling-transactions
Avoiding marketing
Visit account settings with gambling operators to unsubscribe from marketing emails.
Support with debt/financial concerns
If you have got into difficulty with money - these services can offer advice:
Citizens Advice - 0300 330 1313 - www.citizensadvice.org.uk
StepChange Debt Remedy - 0800 138 1111 - www.stepchange.org
*see this helpful guide for information about language and gambling harms:
Language guide by ecgmca - Issuu
Local Support Services
If someone is in crisis and needs urgent help, especially if experiencing suicidal feelings:
- Call Samaritans for free on 116 123 – whatever you are going through, a Samaritan will face it with you. They are there 24 hours a day, 365 days a year.
- Text SHOUT to 85258 for confidential support if you prefer to talk to someone over text message.
- Go to your nearest A&E or call 999, in an emergency or if you’re worried that you can’t keep yourself safe.
Support for gambling harms
Share sources of information and support appropriate to the person’s requests. These can include:
Chapter One
Chapter One is an information and support hub for everyone affected by gambling.
This is your place to find information that will help you understand the causes of gambling harm, and where to access the right help. The valuable resource contains details on help for an individual and others that might be affected by gambling.
Website: https://www.chapter-one.org/
*Chapter One has been developed by experts, research and lived experience and is free from gambling industry influence.
Free and confidential support is available from NHS specialists
NHS Northern Gambling Service
This Service provides specialist addiction therapy in the north of England - the North East, Yorkshire and the Humber, and North West. Clinics are located in Leeds, Sheffield, Manchester, Blackpool, Preston, Liverpool, and Newcastle.
Call the NHS Northern Gambling Services team (NHS Team) on 0300 300 1490. If you get through to voicemail, leave your name and phone number, and someone will call you back.
Website: Home - NHS Northern Gambling Service
Self-care and National Support Services
Self Care
NHS Better Health - Lose Weight
Lose weight - Better Health - NHS (www.nhs.uk) – information and advice, and links to offers from approved partners
NHS Weight Loss Plan app, a 12-week programme following NHS advice on losing weight safely. Available from the App Store and Google Play. To find out more you could watch our app demo
Healthy Steps email programme:
Healthy Steps is a budget-conscious email programme designed to encourage families to take steps to improve their health and wellbeing. It provides regular reinforcement and feedback to help families set and achieve goals. Particular focus on lower income families with children aged 5-11.
The programme invites families/parents/carers to complete a quiz, leading to a recommendation of the best NHS approved health options for your family. There are currently three on offer: sugar reduction, 5 A Day or planned cooking. Those who sign up will get eight weekly emails with hints and tips on their chosen theme, as well as weekly challenges. Built-in feedback loops means that they will also be provided reinforcement and encouragement after set-backs to help them in their journey through Healthy Steps.
Local Support Services
CYC Health Trainers
CYC Health Trainers provides an integrated Health and Wellbeing Service for residents of York City Council
Tel: 01904 553377
Self-care and National Support Services
If you think the person you are concerned about is in immediate danger or needs urgent care, please call 999.
Whilst there are some amazing national services available, we recommend a local first approach. A list of local services can be found at the foot of this text
Street Link is a national service which can be used by members of the public if they see people sleeping rough. Referrals can be made using the hotline (0300 500 0914) or online at Street Link.
This service aims to connect rough sleepers with appropriate services, both statutory and voluntary. Local resources for rough sleepers vary greatly across the country. They can include day centres, contact and assessment teams, soup kitchens and soup runs. Details of such resources can often be obtained by contacting local authorities.
Street assessment teams give rough sleepers information about available health care, night shelters and hostels, and other resources for homeless people. Some hostels and night shelters will only take referrals from a contact and assessment team worker. Some outreach teams will work with people on a long-term basis.
Information on over 9,000 services - hostels, day centres and other advice and support services for homeless people and those at risk of homelessness can be found at: www.homelessuk.org/
Not sure which local authority area to choose? If you know a postcode you can check which local authority area here.
Local Support Services
York
Salvation Army (Early Intervention & Prevention Team)
Charles Malarkey street walks in York on a morning at 04:30 to identify rough sleepers. Police officers who identify rough sleepers can email Charles (charles.malarkey@salvationarmy.org.uk), who will get out to them at 04:30. They operate 'no second night out' and react within 24 hours.
Self-referral via phone, email or drop-in, Professional referral route below:
Tel: 01904 416562
Email: Sarah.pirie@salvationarmy.org.uk
Web: Homepage | The Salvation Army
Address: 63 Lawrence Street, York, YO10 3BU
Housing options, York
The Housing Options Team provides advice about housing issues and homelessness
Self-referral via phone or email
Tel: 01904 554500
Tel (Out of Hours:) 01609 780780
Email: housing.options@york.gov.uk
Web: https://www.york.gov.uk/homelessness/housing-options?documentId=1394&categoryId=20094
Address: West Offices, Station Rise, York, YO1 6HT. You must book an appointment to visit in person.
Carecent
Carecent is a breakfast centre for all homeless, unemployed or otherwise socially excluded members of our community.
We provide food, clothing and fellowship in a friendly and non-judgemental environment. Our volunteer staff are always ready to listen and offer support and advice where possible. Where appropriate, we work with other agencies in order to move people forward to an improved lifestyle.
Tel: 01904 624244
Email: admin@carecent.org.uk
Web: Our Purpose - Carecent York
Address: Central Methodist Church, St. Saviourgate, York, YO1 8NQ
Street Angels
Every Fri and Sat night at 9pm volunteers from York's churches patrol the streets and visit pubs and bars. Street angels identify and assist those in vulnerable situations. Angels also provide a listening service.
Tel: 07533 933063
Email: streetangelsyork@gmail.com
Web: Street Angels York | Home
The Peasholme Centre
Rough Sleepers/ Single homeless people with support needs and a local connection to York. Can accept couples. Can accept people with dogs.
Tel: 01904 554500
Address: 4 Fishergate, York, YO10 4FH
Howe Hill
16-25 year olds, including young parents.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 553141
Address: 136 Acomb Road, York, YO24 4HA
Robinson Court
Managed by Changing Lives. For young people 16-21 (female only).
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 642307
Address: 101 Walmgate, York, YO1 9TR
Arclight
Single homeless people with a local connection to York. Applicants without a local connection can be supported whilst appropriate alternative accommodation is found. Can accept applicants with dogs. Managed by Changing Lives.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 630500
Address: Union Terrace, York, YO31 7ES
SASH
For 18-25 years. Nightstop can arrange somewhere to stay for young people for that night on an emergency basis.
No direct referrals. Need to be referred by CYC Housing Options, Salvation Army or York College.
Tel: 01904 652043 Option 2 Alternatively for Nightstop: 01904 659610 Availability for both numbers 9AM-5PM.
Email: info@sash-uk.org.uk
Web: SASH - preventing youth homelessness in North and East Yorkshire (sash-uk.org.uk)
Address: 107-109 Walmgate, York, YO1 9UA
Restore York
Restore is a Christian housing charity based in York. They provide accommodation and support for people from York who would otherwise be homeless.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 03432 897927
Email: office@restoreyork.co.uk
Web: Home - Restore York
Address: The Flat, Gateway Centre, York, YO24 3BZ
Single point of access - York City Council
Web: Single Access Point – City of York Council
Webform: https://www.york.gov.uk/form/SAPReferralForm
Housing options - York City Council
We offer advice and information if you're at risk of homelessness because you're:
- being asked to leave by family or friends
- break up of a relationship
- domestic violence/domestic abuse
- leaving hospital with nowhere to go
- leaving prison with nowhere to go - read the York Offender Housing Protocol
- mortgage arrears and house repossession
- notice to quit or notice seeking possession received from landlord
- redundancy or loss of earnings
- rent arrears from us, a Housing Association or a private landlord
- eviction
- benefit entitlements (housing benefit and council tax support)
- rough sleeping
Tel: 01904 554500
Web: Housing Options – City of York Council
Youth homelessness - York City Council
We offer support to young people aged 16 to 17 who are homeless or are at risk of becoming homeless (16 year olds need to have officially left Year 11 to access this support).
Tel: 01904 553585 / 07891 853498 /07717 320102
Email: youthhomeless@york.gov.uk
Web: Youth homelessness support – City of York Council
National Services
STREET LINK - Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
Mobile app: ‘StreetLink’ from Apple iTunes / Google Play store
SHELTER - A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
- 8am - 8pm on weekdays
- 9am - 5pm on weekends
Website: Home - Shelter England
SEVERE WEATHER EMERGENCY PROTOCOL (SWEP) -Aims to get people off the streets during periods of adverse weather (Cold, Wind, Severe Rain and Heatwaves) by providing emergency accommodation to anyone sleeping rough.
Local authorities and their partners should make every effort to provide self-contained accommodation options for people sleeping rough this winter, working alongside faith and community groups and homelessness charities to accommodate everyone safely, regardless of immigration status, previous housing experience and local connection.
For more information about SWEP, see Homeless Link’s guidance:
Website: Homeless Link
Self-care and National Support Services
Give reassurances that there are lots of sources of support
If you are worried that this person is in crisis, please see section for Suicide Prevention
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org
Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)
SELF CARE
- Encourage the person to contact their GP. Their GP will be able support the person in many ways
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club provides a weekly talking group, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meetings take place regularly in different locations across the region, where applicable these can be found in the local support and contact details section.
- For Men -CALM (Campaign Against Living Miserably) offer accredited, confidential and free support to men anywhere in the UK through a helpline and web and webchat service. They talk through any issue with you and offer support, advice and signposting.
- Quell - Free, safe and anonymous mental wellbeing support for adults across the UK
- Kooth - is your online mental wellbeing community. Access free, safe and anonymous support, for 11-25 year olds
Better Health - Every Mind Matters
Better Health Every Mind Matters website. NHS-assured information & advice on common mental wellbeing concerns: anxiety, stress, low mood & poor sleep
Tips to manage mental wellbeing based on Mind’s ‘5 ways to wellbeing’.
Plus self-help CBT techniques section Life’s challenges - practical tips on dealing with drivers of poor mental health eg coping with money worries and job uncertainty, maintaining healthy relationships and loneliness
The Mind Plan – free, personalised plan. Answer 5 quick questions on how you’ve been feeling over the last 2 weeks and you’ll get recommendations on practical self-care actions that could help. You can customise the plan and get it emailed to you
Free email support programmes – complete the Mind Plan to sign up for regular emails with further tips on building wellbeing actions into everyday life, or go to the “anxiety” page to sign up for a tailored email programme with expert advice and practical tips to help deal with anxiety
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Talk about the Five Ways to Wellbeing. The mental health equivalent to the dietary advice to have ‘5 a day’ fruit and vegetables for physical health.
1. Connect - With the people around you. With family, friends, colleagues and neighbours. At home, work, school or in your local community.
- As being well connected is good for your mental wellbeing… Is there anything you could be doing more of?
- Can you think of connections that you would like to make or remake?
2. Be Active - Go for a walk or run. Step outside. Cycle. Play a game. Garden. Dance. Exercising makes you feel good. Most importantly, discover a physical activity that you enjoy; one that suits your level of mobility and fitness.
- What activities do you engage in on a regular basis? How would I like to develop this?
- Are there any minor adjustments you can make in your life that can help you to be more active?
3. Take Notice - Be curious. Catch sight of the beautiful. Remark on the unusual. Notice the changing seasons. Savour the moment, whether you are on a train, eating lunch or talking to friends.
- How can you practice slowing down and pausing more often?
- What difference will incorporating this into your daily life make?
4. Keep Learning - Try something new. Rediscover an old interest. Sign up for that course. Take on a different responsibility at work. Fix a bike. Learn to play an instrument or how to cook your favourite food. Set a challenge you will enjoy achieving.
- What would you like to learn about? What interests you? What do you value? What would you find useful?
- What do you need to do to make learning something you look forward to?
5. Give - Do something nice for a friend, or a stranger. Thank someone. Smile. Volunteer your time. Join a community group. Look out, as well as in.
- Do you notice what it’s like for you when you give to others?
- What else could you give others that you hadn’t thought of before?
Local Support Services
In an emergency or if someone is in immediate risk of serious harm or injury contact the emergency services. Telephone 999.
Improving Access to Psychological Therapies (IAPT) Services
Tees, Esk and Wear Valleys NHS Foundation Trust - (Self-Referral & via GP)
Provide talking therapies for people experiencing the following difficulties:
- depression
- panic disorder
- anxiety and worry
- health anxiety
- social phobia
- specific phobias
- post-traumatic stress disorder (PTSD)
- obsessive-compulsive disorder (OCD)
Tel: 01904 556820
Web: http://www.tewv.nhs.uk/site/services/Care-&-Treatment
York Mind
York Mind offers a wide range of services help individuals as they recover from a variety of mental health conditions. We are a leading local provider of services supporting individuals recovering from mental ill-health to achieve outcomes that will progress them towards recovery, social inclusion and integration in mainstream activity such as learning, volunteering or employment.
Tel: 01904 643364
Self-care and National Support Services
National Support
Do you think you would benefit from some further support to spend more time in Nature and Greenspaces?
Nature and Mental Health
- Thriving With Nature | Mental Health Foundation Guide containing suggestions for seasonal activities to help people engage with nature, and personal stories.
- Walking with Nature: Notice three good things - Paths for All | Paths for All Connect with nature on your walks by noticing three good things in nature. Free Guide.
- Natural Environment- National Academy for Social Prescribing | NASP Helping People Connect with Nature for Better Health and Wellbeing
- Bring people closer to nature | The Wildlife Trusts Materials and resources available and offer a Wellbeing Through Nature course
Nature and Physical Activity
- Parkrun UK Free, weekly events around the country. Events are in parks and open spaces. Walk, run, jog, volunteer or spectate.
- Places to visit | Yorkshire Wildlife Trust (ywt.org.uk) Discover Nature reserves near you. Includes address/map, accessibility and difficulty levels.
- Home | National Trust Ideas for days out, parks, discover and learn about nature
Nature and Community
- Social Farms & Gardens | (farmgarden.org.uk) UK wide charity supporting communities to farm and garden.
- Ramblers Bringing people together to enjoy walking and outdoor pursuits. Includes Walking for Health and Wellbeing walks.
- Wildlife Actions - Quick Wins for Wildlife.pdf (ywt.org.uk) Things you can do at home/in your community to connect with nature.
Nature and Conservation
- The RSPB Wildlife Charity: Nature Reserves & Wildlife Conservation Find a place to visit with birds and wildlife.
- TCV | The Conservation Volunteers Connecting people and greenspaces on their doorsteps
Can you think of opportunities that you may have to connect with and spend time in nature? Suggestions include:
Outdoor:
- Walks in nature
- Bird watching
- Conservation volunteering
- Green gym
- Volunteering for local charities – nature based, animal-based
- Gardening, growing and horticulture activities
- Art and nature – creative activities
- Watching nature
- Visiting nature and local greenspaces
- Open water swimming
- Horse riding
- Cycling
Indoor:
- Decorate with plants and flowers. Use of window-sills, side-boards, and hanging plants from above can bring a welcome burst of green and colour indoors.
- Use natural textiles around the home to create a more natural feel.
- Grow herbs on window-sills. Most supermarkets sell a range of herbs or try growing from seed. Most herbs just need sunlight and moisture.
- Do a nature table. Decorate a focal point e.g. a crate or box with natural objects.
- Listen to nature sounds such as birdsong and sea waves. Use apps like Spotify or Alexa to listen to a mixture of sounds. RSPB have a ‘Birdsong’ radio app.
- Let natural light in and open windows.
- Watch nature documentaries and films.
- Use the colour green as much as you can. It is calming and soothing.
- Do seasonal displays e.g. leaves and conkers in the autumn and consider doing artwork with a nature theme.
Local Support Services
City of York Council - Parks, gardens and green spaces
The City of York Council provides many parks and green spaces for the community. You can visit places like Rowntree Park, West Bank Park, and Homestead Park, each offering different activities and facilities such as playgrounds, sports areas, and gardens. The council also maintains nature reserves and open spaces for walking, picnics, and enjoying nature. These spaces are ideal for exercise, relaxation, and family outings.
Web: Parks, gardens and green spaces – City of York Council
St Nicks - Wellbeing and Education
St Nicks offers nature-based wellbeing and education activities. They run ecotherapy groups for adults to connect with nature, improving mental and physical health. Children’s activities and educational experiences help build a love for nature early on.
You can join gardening, walking, or other outdoor activities, all aimed at enhancing your wellbeing and connection to the environment.
Web: St Nicks - Wellbeing and Education
HEY Smile Foundation
HEY Smile Foundation is working with partners to Grow Green and Blue Health across the six places that make up Humber and North Yorkshire Health and Care Partnership. This programme of work seeks to upskill voluntary sector organisations in supporting health and wellbeing through outdoor and in-nature activity and help build relations between our healthcare partners and community-based activity.
To find out more email: GreenSP@heysmilefoundation.org.
Humber and North Yorkshire Green Social Prescribing ‘Test and Learn’ Programme - final report: Humber-and-North-Yorkshire-Green-Social-Prescribing-Test-and-Learn-Programmme-Final-Report-April-2023-1.pdf (heysmilefoundation.org)
The Humber and North Yorkshire Green Social Prescribing Programme Cohort Evaluation: HNY_GSP_Final Report_ v1_150523.pdf (york.ac.uk)
North York Moors National Park Authority - Nature Prescriptions
The Nature Prescription Project helps improve health by connecting people with nature. Doctors and healthcare professionals can suggest outdoor activities like walks, leaf searching, or listening to wildlife.
The project offers training for healthcare staff on the benefits of nature for mental and physical health and runs until April 2025. It's designed to boost mental and physical well-being through nature-based activities and aims to create long-term connections with the environment.
Web: Nature Prescription Project — North York Moors Trust
TCV - The Conservation Volunteers
The Conservation Volunteers (TCV) in Yorkshire offer numerous activities and programs to connect people with nature. Services include:
- Practical conservation work
- Health and wellbeing activities
- Outdoor learning and play
- Food growing projects
- Volunteering opportunities
- Community events
- Local offices across Yorkshire provide specific activities and events.
- TCV also supports key volunteer roles and corporate volunteering.
Web: TCV in Yorkshire | Connecting People and Green Spaces
University of York research on environment and health
Web: Environment & Health - York Environmental Sustainability Institute, University of York
Self-care and National Support Services
Self Care
Get Active - Better Health
The 'Get active - Better Health' - NHS (www.nhs.uk) - website includes access to free online exercise routines you can do at home and offers from approved partners
Active 10 walking app - track your walking habits to increase the number of brisk minutes, which is when the health benefits will be greatest. No Lycra required, and there are lots of benefits of getting out into local green spaces like parks for your mental health too. Available from the App Store and Google Play
Couch to 5k app - easy to follow, flexible programme to get you running 5k in as little as 9 weeks, or longer if you want. Listen to your preferred music player as you run, between motivational messages from your chosen celebrity “coach”. Track your achievements and collect awards as you progress. Available from the App Store and Google Play
How to be more active - Regular physical activity is good for our bodies and minds, but it can be difficult to get started – especially if we're not particularly sporty or have not done any exercise for a while.
Home workout videos - We could all do with a boost to feel better right now – and you don't even need to leave the house to do it! Exercise is great for your mind as well as your body, so clear some space and follow along with our 10-minute home workouts.
Park Run
Why not join a Parkrun in your local area? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Local Support Services
CYC Health Trainers
CYC Health Trainers provides an integrated Health and Wellbeing Service for residents of York City Council
Tel: 01904 553377
Website: https://www.york.gov.uk/CYCHealthTrainers
Parkrun - York (Selby, Heslington, New Earswick, York Racecourse)
Why not join a Parkrun in York? Did you know that one of the best things about Parkrun and Junior Park run is that you can run, or jog or walk entirely at your own pace. This makes it accessible for those who never could envisage running 2k or 5k and creates an environment where people feel welcome. For those who don’t wish to run, jog or walk there is always the opportunity to volunteer to support your local Parkrun. There is probably a Parkrun local to you…visit http://www.parkrun.org.uk/ for more information.
Self-care and National Support Services
Provide the details in the Self-Care section below and offer support to help navigate and access the local services – most services have moved to initial contact via phone due to the pandemic, with some elements accessed online (see specific area for contact details/ websites).
Self-Care
- For information about sexual health, STIs, HIV and contraception visit https://www.nhs.uk/live-well/sexual-health/ or https://www.brook.org.uk/
- The Sexual Health Helpline provides advice and information on all aspects of sexual health, call free on 0300 123 7123 (open from 9am-8pm, Monday-Friday and Saturday-Sunday 11am to 4pm). Calls will be treated with sensitivity and in strict confidence.
- This website https://www.contraceptionchoices.org/ is designed to help people decide which method of contraception might suit them best and provides honest information on the advantages and disadvantages of each method.
- For information about HIV prevention and treatment visit https://www.startswithme.org.uk/ and for HIV PrEP see https://prepster.info/ including how to talk about PrEP here.
Local Support Services
Yorsexual health
Tel: 01904 721111
Self-care and National Support Services
NATIONAL SUPPORT
- Call the free Smokefree National Helpline to speak to a trained, expert adviser on 0300 123 1044. All lines are open Monday to Friday 9am to 8pm and Saturday and Sunday 11am to 4pm*
- Better Health quit smoking website which includes information about the benefits of quitting, advice on various quitting aids and a local stop smoking service lookup tool
- NHS Quit Smoking App (Apple) or NHS Quit Smoking App (google/android) - a 28-day programme that provides practical support, encouragement, and tailored clinical advice on your mobile/tablet. Includes a savings calculator so you can see how much money you're saving.
- Get a free Personal Quit Plan Quitting smoking is easier with the right support. Give up for 28 days, and you're 5 times more likely to quit for good – get your plan now!
- You can also speak to your doctor, pharmacy team or local Stop Smoking Service for expert advice on stop smoking medicines.
SELF CARE
- Download the NHS Quit Smoking app from apple or google/android
- Get further information from the National Health Service www.nhs.uk/quit
- Consider using e-cigarettes to stop smoking
- Get daily email support - If you would like some extra support, you can sign up for 28 days of stop smoking advice and tips – delivered straight to your inbox. Sign up for email support
- Find your online community - You do not have to do it alone – join others going through the same thing in a friendly and supportive environment. Join the Quit Smoking Support Group on Facebook
Emphasise that quitting will the best thing they will ever do and the NHS Smokefree service can provide the friendly and helpful support they need to quit for good
Local Support Services
CYC Health Trainers
CYC Health Trainers successfully support people to stop smoking. CYC Health Trainers run group and individual support sessions across York. If you would like to stop smoking please contact us for information about groups near you. We also take referrals from health care professionals.
Tel: 01904 553377
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Loneliness in Older People
- The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year. Call 0800 470 8090. The Silver Line can also put you in contact with community activities in your local area
- Age UK has a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending Telephone befriending, where a volunteer befriender will phone an older person.
- https://www.reengage.org.uk/ Re-engage works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
- NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
- It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliness capital of Europe.
- Whilst on the outside young people can be very well connected on social media but if this replaces face-to-face contact then it can add to a feeling of loneliness. Some people also present an idealised version of themselves online and we expect to have social lives like those portrayed in the media.
- Helplines can reduce loneliness, at least in the short term
- The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
- Get Connected is a free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
- There are also support services on websites such as Mind's that can remind you you're not alone.
- It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Nightline or the Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
Age UK
Age UK York provides a befriending service, companionship and support to older people living alone in the community who feel socially isolated and lonely.
Age UK York organises day clubs offering older people an attractive social meeting place, hot lunch, refreshments and interesting activities
Tel: 01904 634061
Web: http://www.ageuk.org.uk/york/
Men in Sheds
Men's Sheds are community spaces for men to connect, converse and create, The activities are often similar to those of garden sheds, for groups of men to enjoy together and could be woodworking, cycle repairs, gardening, furniture renovation etc, depending on what the group is interested in. They are great places to spend time with others making social connections and are supportive of people with long term health conditions.
For more information on the location and contact details for Men's Sheds in your local area see: https://menssheds.org.uk/find-a-shed/
Self-care and National Support Services
National Support Services
NHS Stay well this Winter
Cold weather can be seriously bad for your health. That's why it's important to look after yourself, especially during the winter. If you start to feel unwell, even if it's a cough or a cold, don't wait until it gets more serious. Seek advice from your pharmacist.
Web: https://www.nhs.uk/staywell/
Self Care
Staying Warm
Age UK have produced a great that explains what you can do to get yourself and your home ready for winter, as well as where to go for more information and support. Download the guide from the link below
Eating Well
Make sure you have hot meals and drinks regularly throughout the day to keep yourself warm, and keep active in the home if you can.
Visit NHS Choices for further ideas and information.
Wear warm clothes
Wrap up warm, inside and out. Layering clothing helps you stay warm as air is trapped between layers, keeping you insulated. Wearing layers of cotton or fleecy clothes is particularly effective.
Wear shoes with a good grip if you need to go outside and wear a hat or head scarf. If possible, stay inside during a cold spell if you have heart or respiratory problems. When indoors, wear well-fitting slippers with fleecy linings to keep your feet warm and to help prevent falls.
To keep warm when inside you could try:
- using a covered hot water bottle or electric blanket (but not at the same time!) to keep warm in bed
- wearing bed socks and warm night clothes
Keeping your home warm
Cold homes have a significant impact on your health. One of the best ways of keeping yourself well during winter is to stay warm.
If you have reduced mobility, are aged 65 or over, or have a health condition such as heart or lung disease, you should:
- heat your home to at least 18oC
- keep your bedroom at 18oC all night
If you're aged under 65 and healthy, you can safely heat your home to cooler than 18oC as long as you're comfortable.
Reducing fuel bills
See more about affordable warmth
Cold weather benefits
Winter Fuel Payment
If you were born before 25 September 1957 you could get between £250 and £600 to help you pay your heating bills. This is known as a ‘Winter Fuel Payment’.
The amount you get includes a ‘Pensioner Cost of Living Payment’. This is between £150 and £300. You’ll get this extra amount in winter 2023 to 2024. This is in addition to any other Cost of Living Payments you get with your benefit or tax credits.
Web: Winter Fuel Payment: Overview - GOV.UK (www.gov.uk)
Warm Home Discount Scheme
You could get £140 off your electricity bill if you either receive the guarantee credit element of pension credit, or you’re on a low income and meet your energy supplier’s criteria for the scheme.
Cold Weather Payment
You may get a cold weather payment if you’re getting certain benefits. You’ll get a payment if the average temperature in your area is recorded as, or forecast to be, zero degrees Celsius or below for 7 consecutive days. You’ll get £25 for each 7 day period of very cold weather between 1 November and 31 March.
Staying Safe
Prevent falls in winter weather
One of the biggest risks from wintry weather is falling, particularly among older adults. Icy conditions make it harder to stay on your feet, and the cold may cause us to limit our activity, which can lead to loss of strength and balance.
- Here are some tips to help prevent falls:
- Wrap up to stay warm but make sure you can see in all directions and move easily and freely.
- Wear sturdy shoes or boots with treads, even if you're just going out to get the newspaper.
- Do some light stretching before you venture out; it will make you physically more able to prevent a fall.
- Avoid walking on surfaces that may be icy if you can. If you can't, slow down, shorten your stride, walk with feet pointed out slightly and knees gently bent to improve grip and balance.
- Snow can hide curbs and uneven surfaces. If you can't see where your foot will land, find another way.
- Replace worn rubber ferrules on walking sticks, walking frames and crutches but remember that brakes on wheeled walkers may not be as effective on icy pavements so avoid unsalted ramps and slopes.
- Dry off shoes, sticks, crutches and walking frames as soon as you get indoors. Wet shoes on dry surfaces are just as dangerous as dry shoes on wet surfaces.
- Carry a cleaning cloth and stop immediately to clean your glasses if they fog up going from outdoors to indoors.
- Ask shops and your local council about options that might make it safer for you when conditions are bad e.g. delivering to your home or collecting the bin from beside your house instead of the end of your drive
- When in doubt, don't risk it. Ask for help if you don't feel safe doing something.
Local Support Services
Winter Health
Web: https://www.york.gov.uk/info/20144/public_health_campaigns/988/winter_health
Self-care and National Support Services
If you’re worried that someone is at immediate risk of taking their own life then phone 999, you should stay with that person until help arrives. Do not put your own safety at risk by getting physically involved.
If no immediate risk take the following steps:
Encourage them to ring:
Samaritans - (All age groups)
Tel: 116 123, open 24 hours a day.
Papyrus - (Young people)
Tel: 0800 068 4141
Text: 07860039967
Email: pat@papyrus-uk.org
Lines are open 24 hours every day of the year (Weekends and Bank Holidays included)
Other options include:
- contact their GP for an emergency appointment or call the out of hours service.
- call their Mental Health worker, if they have one.
- call their social worker or key worker, if they have one
- encourage to re-engage with mental health services if already engaged
- go through their Safety Plan with them
If they don’t want help, don’t push them. Sometimes it’s easy to want to try and fix a person’s problems, or give them advice but try and at least leave a couple of key telephone numbers with them for Samaritans any local support numbers for their area (Crisis teams etc).
It’s usually better for people to make their own decisions. Help them think of all the options, but leave the choice to them.
A person may not be suicidal but you may still be concerned
Encourage them to contact their GP, they will be familiar with their medical history and will be able to direct them appropriately which may include a referral to the Primary Care IAPT (Improving Access to Psychological Therapies). IAPT team are skilled in helping people 18 years old and older overcome emotional and mental difficulties like:
• Depression.
• Stress
• Anxiety
• Sleep problems
• Confidence and self-esteem problems
All the local IAPT services are listed under the 'Mental Wellbeing' section of MECC Link and can be found within the 'local support and contact details' section.
SELF CARE
- Hub of Hope - Postcode based directory of services
- Mind 'The charity for better mental health' has an extensive range of self help resources available
- The NHS have has a range of self-help tools available
- Andy's Man Club provides a weekly talking groups, a place for men to come together in a safe environment to talk about issues/problems they be have faced or currently been facing. Meeting take place throughout Yorkshire and the Humber
- A range of self-help techniques is available on the MindWell Leeds website, these include:
- Stress
- Anxiety
- Depression
- Sleep
- Self Harm
- Having a baby
Local Support Services
If you become aware that someone has suicidal thoughts and is about to act on them contact the emergency services. Telephone 999. Stay with that person until help arrives. Do not put your own safety at risk by getting physically involved
York Samaritans
Tel: 116 123
Email: jo@samaritans.org
Website: https://www.samaritans.org/branches/york-samaritans
Visit our branch:
Samaritans York
89 Nunnery Lane
York
North Yorkshire
YO23 1AH
Usual hours open to receive callers at the door:
Mon 10am to 10pm
Tues 10am to 10pm
Wed 10am to 10pm
Thur Closed
Fri 10am to 10pm
Sat 10am to 2pm & 6pm to 10pm
Sun 10am to 2pm & 6pm to 10pm
Self-care and National Support Services
Please select the Family Hub in the local area to find out more information.