Simple Signposting to Better Health and Wellbeing
York - LEPH
Self-care and National Support Services
NATIONAL SUPPORT
Do you think the person would benefit from some further support to reduce their drinking or drug taking to 'lower risk' levels? You can make the following recommendations:
Speak to your GP or a loved one
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Local Support Services
York Drug and Alcohol Service, Changing Lives - Adults and Young Persons - COMMISSIONED SERVICE, PLEASE USE
This service is delivered in partnership between Changing Lives and Spectrum Community Health CiC who will work with adults, young people, families and local communities linked to substance misuse. Does also assist to offer some accommodation. A needle exchange is also available to provide advice and to minimise risks.
Self referral via Oaktrees (01904 621776) Professional referral route number below or through Liaison & Diversion
Tel: 01904 464680 Mondays and Thursdays: 9.00am to 7.30pm
Tuesdays, Wednesdays and Fridays: 9.00am to 5.00pm. Closed weekends and BHs
Needle exchange: Monday and Thursday 9:00am to 7:00pm; Tuesday, Wednesday and Friday 9:00am to 4:30pm
Address: 3 Blossom Street, York, North Yorkshire, YO24 1AU
Website: https://www.york.gov.uk/DrugAndAlcoholService
Email: york@changing-lives.org.uk
Oaktrees York (Changing Lives) - COMMISSIONED SERVICE, PLEASE USE
Oaktrees, delivered by Changing Lives, offers abstinence-based, structured, day treatment for individuals suffering from Drug and/or Alcohol addiction. For self referral call the below number. Professional referral route, signposting only
Tel: 0190 462 1776
Address: 111 Walmgate, York, YO1 9UA
Website: https://www.changing-lives.org.uk/
Email: oaktrees.york@changing-lives.org.uk
North Yorkshire Horizons, Selby - COMMISSIONED SERVICE, PLEASE USE
Adult Drug and Alcohol recovery service using flexible, wraparound services to focus on clients’ needs, supporting them to reduce or end their substance misuse and to rebuild their lives.
Self referral route via telephone, email or online web-form Professional referral route via telephone or through Liaison & Diversion
Tel: 08000 141480 (Freephone) or 01723 330730. Mon-Fri 09:00 to 17:00
Address: 4 Park Street, Selby
Email: info@nyhorizons.org.uk
National Services
ALCOHOL
Drinkline - The Drinkline service provides free, confidential, accurate and consistent information and advice to callers who are concerned about their own or someone else`s drinking regardless of the caller`s age, gender, sexuality, ethnicity or spirituality.
Tel: 0300 1231110 (Mon-Fri 9am - 8pm, weekends 11am - 4pm).
'One You' drink less App - If the person has a smartphone they can download the 'one you' drink less app www.nhs.uk/oneyou/apps/ designed to make it easy to keep an eye on alcohol consumption and take control with daily tips and feedback.
DRUGS
Call FRANK FRANK is a national drug information service with factfiles and FAQs.
Tel: 0300 1236600 (24 hours a day, 7 days a week) or Text 82111
Narcotics Anonymous - A non-profit fellowship or society of men and women for whom drugs had become a problem. They are recovering addicts who meet regularly to help each other stay clean. This is a program of complete abstinence from all drugs. There is only ONE requirement for membership, the desire to stop using.
Tel: 0300 9991212 (10.00am to midnight)
Self-care and National Support Services
Childline - Free and confidential 24hr helpline for children
Tel: 0800 1111
NSPCC - Trained professionals who can provide expert advice and support when there is concern about the welfare of a child
Tel: 0808 800 5000 Weekday 10.00am-4.00pm
Barnardo’s – Cut them free campaign. A campaign targeted at tackling CSE.
Tel: 01332 585371
Safeline- National Helpline for Male Survivors
Safeline provides specialist, tailored support for anyone affected by or at risk of sexual abuse and rape, that empowers them to make choices about the lives they want and helps prevent abuse. They provide support to anyone but also offer a dedicated phone service for male survivors of sexual violence.
Telephone: 01926 402 498 (Safeline) or 0808 800 5005 (National Male Survivor Helpline)
Website: Home - Safeline - Believe in you - Surviving sexual abuse & rape
CEOP - A law enforcement agency providing support and advice for children, adults or teachers about keeping children safe from sexual abuse and grooming online. Submit a report online https://www.ceop.police.uk/ceop-reporting/
Crimestoppers - An independent crime-fighting charity in the UK allows people to call or pass on information about crime anonymously.
Tel: 0800 555 111
Local Support Services
The Truth Project
Offer victims and survivors of child sexual abuse the chance to share their experiences in a safe place. Self-referral and Professional referral - signposting only
Tel: 0800 9171000 Open weekdays 9am-5pm
Email: contact@iicsa.org.uk
Website: https://www.truthproject.org.uk/i-will-be-heard
Childline - Free and confidential 24hr helpline for children
Tel: 0800 1111
Website: https://www.childline.org.uk/
NSPCC - Trained professionals who can provide expert advice and support when there is concern about the welfare of a child
Tel: 0808 800 5000 Weekday 8.00am-10.00pm and Weekends 9.00am-6.00pm - for adults worried about a child. Children 18 or under should call Childline on 0800 1111
Email: help@nspcc.org.uk.
Website: https://www.nspcc.org.uk/
Barnardo’s – Cut them free campaign. A campaign targeted at tackling CSE.
Tel: 01332 585371 / Website: https://www.barnardos.org.uk/
National Helpline for male victims of sexual exploitation
Tel: 07808 863 662
CEOP - A law enforcement agency providing support and advice for children, adults or teachers about keeping children safe from sexual abuse and grooming online. Submit a report online https://www.ceop.police.uk/ceop-reporting/
Crimestoppers - An independent crime-fighting charity in the UK allows people to call or pass on information about crime anonymously.
Tel: 0800 555 111
Self-care and National Support Services
NATIONAL SERVICES
If you are in danger, please dial 999 immediately or 101 in a non-emergency.
If you're unable to speak when you dial 999, use 'The Silent Solution': Wait for the operator to speak and type 55 on your keypad. This will alert the operator that you need help.
Refuge - National Domestic Abuse Helpline
Providing advice and support for women and children, against domestic violence. If you are seeking immediate support please call, support can be provided in many different languages including BSL. Any messages you send won’t leave any trace on your email and they won’t leave voicemails when calling back for safety reasons.
Telephone: 0808 200 0247 – 24 Hours
Website: Home | Refuge National Domestic Abuse Helpline (nationaldahelpline.org.uk)
Women's Aid
A national charity working to end domestic abuse against women and children. They provide online help and support to women and children suffering domestic abuse, help to access refuge accommodation, outreach services and Independent Domestic Violence Advocacy (IDVA).
Email: helpline@womensaid.org.uk
Live chat: Live Chat | Women's Aid Live Chat (womensaid.org.uk)
Website: https://www.womensaid.org.uk/
Technology Safety - A Toolkit for Survivors
Resources on this website explore technology in the context of intimate partner violence, sexual assault, and violence against women. To talk to someone who can answer your questions and support you, call the National Domestic Abuse helpline. Information includes:
- Safety tips, information, and privacy strategies for survivors on the use of technology
- Spyware and Stalkerware information
- Smartphones - Increasing privacy & responding to abuse
- Tips on being webwise when sharing personal information online
Website: https://www.techsafety.org/resources-survivors
Men's Advice Line
A confidential helpline, run by Respect, for men experiencing domestic violence from a partner or ex-partner (or from other family members). Their focus is to increase the safety of men experiencing domestic abuse (and the safety of their children).
Telephone: 0808 801 0327
Website: http://www.mensadviceline.org.uk/
Galop-LGBT+ Domestic Abuse Helpline
The Helpline Team has extensive experience in supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. Professionals can also contact this number for advice.
Telephone: 0800 999 5428
Website: https://galop.org.uk/get-help/helplines/
Rights of Women - helping women through their rights in law
They give free legal advice and information to women in England and Wales on a wide range of issues including domestic violence, child contact, sexual violence and the criminal justice process, immigration and asylum, sexual harassment at work as well as other legal issues arising from relationship breakdown.
Telephone: 020 7490 0152 – Monday 3pm-5pm, Tuesday and Wednesday 6pm-8pm
Website: Sexual harassment at work - Rights of WomenRights of Women
Respect
Respect offer a confidential and anonymous helpline offering advice, information, and support for anyone concerned about their violence and/or abuse towards a partner or ex-partner of either sex.
Telephone: 0808 802 4040
Website: respectphoneline.org.uk
Relate
Relate can help you with pressing concerns that are affecting your relationships. This could be with your partner, a child, a family member, or friend. The service offers relationship counselling for partners and individuals, sex therapy, family counselling and counselling for children and young people.
Contact us: Find your Centre | Relate
Website: Home | Relate
Victim Support
Victim Support provide emotional and practical help to people who have been affected by domestic abuse in Devon and Cornwall. They are independent charity, and you can contact them regardless of whether you’ve contacted the police, and no matter how long ago the crime took place.
Telephone: National 0808 1689 111- 24 Hours
Devon and Cornwall: 0300 3030 554 Mon-Fri 12pm-6pm
Website: https://www.victimsupport.org.uk/
Claire's Law
This scheme enables the police to release information about any previous history of violence or abuse a person might have. Under Clare's Law you can:
- Apply for information about your current or ex-partner because you're worried they may have a history of abuse and are a risk to you
- Request information about the current or ex-partner of a friend or relative because you're worried, they might be at risk.
Please note: The Clare’s Law (DVDS) scheme does not replace: CRB (Criminal Record Bureau) Checks, DBS (Disclosure and Barring Service) checks, subject access requests or FOI requests.
Local Support Services
IDAS North Yorkshire
IDAS is the largest specialist charity in Yorkshire supporting anyone experiencing or affected by domestic abuse or sexual violence. The services include refuge accommodation, community based support, peer mentoring, group work and access to a free, confidential out of hours’ helpline.
Freephone helpline: 03000 110110 24 hour helpline for Barnsley and North Yorkshire
York Refuge: - 01904 646630
Email: Info@idas.org.uk
Web: https://www.idas.org.uk/about-us/
Supporting victims in North Yorkshire
Offers a support and advice for victims of crime in North Yorkshire including Domestic Abuse
Tel: 01609 643100 - Open Monday – Friday, 9am to 5pm
Emails:help@supportingvictims.org
supportingvictims@northyorkshire.pnn.police.uk (secure email for agencies)
Web: https://www.supportingvictims.org/support-services/domestic-abuse/
Self-care and National Support Services
National Support Services
The England Illegal Money Lending Team (EIMLT) STOP LOAN SHARKS
EIMLT is a national Trading Standards Team with a remit to prosecute loan sharks and to support victims of the crime. The team uses the Financial Services and Markets Act 2000 to obtain warrants and has the power to enter properties, seize evidence, arrest, charge and prosecute criminals acting as loan sharks. IMLT will investigate and prosecute for all crimes that are linked to illegal money lending and provide full support to victims who at the point of reporting have often reached their crisis point and urgently need the help.
Tel: 0300 555 2222 – 24 hours – report, guidance and support
Live Chat: 9am to 5pm Monday to Friday via website -
Email: reportaloanshark@stoploansharks.gov.uk
Money Helper
Free and impartial money advice, set up by government
- Advice and guides to help improve your finances
- Tools and calculators to help keep track and plan ahead
- Support over the phone and online
Tel: 0800 011 3797 Monday to Friday 8am-6pm
Web: https://www.moneyhelper.org.uk/
Email: money.enquiries@moneyhelper.org.uk
Typetalk: 18001 0800 915 4622 Monday to Friday, 8am to 6pm, Saturday, Sunday and Bank Holidays, closed
Citizens Advice Service
The Citizens Advice Service can help you to make the right choices, including help to deal with your debt problems, how to avoid losing your home and how to get your finances back into shape. Citizens Advice also offer advice on Benefits and Tax credits as it's important to make sure that you get all the help that you're entitled to
Tel: 03444 111 444 – Monday - Friday: 8am -7pm
Web: https://www.citizensadvice.org.uk/debt-and-money/
National Debtline
National Debtline has helped millions of people with their debts. They'll talk peopl through options and give clear advice on how to take back control.
Tel: 0808 808 4000 – Monday – Friday: 9am – 8pm, Saturday: 09:30 -1pm
Web: https://www.nationaldebtline.org/ web chat via the website
Monday to Friday 8am to 8pm and Saturday 8am to 4pm
PayPlan's supportive, non-judgemental team of advisers help thousands of people beat their debts every year, and treat all of their calls with the strictest confidence.
Tel: 0800 280 2816 - Monday – Friday: 8am – 8pm, Saturday 9am – 3pm
Web: www.payplan.com
Debt Advice Foundation is a national debt advice and education charity offering free, confidential support and advice to anyone worried about debt.
Tel: 0800 622 61 51
Web: http://www.debtadvicefoundation.org/
Credit Unions
Credit unions offer an alternative to traditional banks and building societies for saving and borrowing.
They're there to provide a financial community. Credit Unions can help those who can't get access to ordinary bank products; a lifeline in less well-off communities for people grappling with their finances.
Web: https://www.findyourcreditunion.co.uk/
Local Support Services
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Self-care and National Support Services
National Services
Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
Tel: 0800 138 1625 Available 24 hours a day
Text: 07717 989 025 Available 24 hours a day
Web: https://www.stophateuk.org/ To access online form and chat function available 24 hours a day
True Vision
True Vision is a police-funded web site designed to providing information about Hate Crime. The website has a range of downloadable tools (based on practice developed across policing) that can assist in developing partnerships. These products include guidance on how non-statutory groups can be engaged to establish effective partnerships.
Individuals can report incidents here which will be forwarded to the local Police and will be recorded. As long as they do not report anonymously, an officer will contact them back.
https://www.met.police.uk/tv/true-vision-report-hate-crime/
Victim Support
Victim Support is the national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected. They are not a government agency or part of the police so victims don't have to report a crime to the police to get their help. They can call any time after the crime has happened.
Tel: 0808 168 9111 – free helpline available 24 hour a day
Email: supportline@victimsupport.org.uk
Web: www.victimsupport.org.uk There is an online support form on the website
Equality Advisory Support Service
The EASS has a Helpline to give information and guidance on discrimination and human rights issues. The service is free and fully accessible by phone, email and video link for those who wish use British Sign Language. The service has access to advocacy services for those with mental ill health and people with a learning disability.
Tel: 0808 800 0082 Freephone number open Monday to Friday 9am to 7pm and Saturday 10am to 2pm.
Text phone: 0808 800 0084
Web: http://www.equalityadvisoryservice.com Email using form on the website
Tell Mama
A national project supporting victims of anti-Muslim hate and monitoring anti-Muslim incidents. Reports can be made via Telephone, Email, SMS, Facebook or Twitter. A trained case workers will take the issue further with individuals who connect with the service and ensure they have details to record the incident and offer the them support.
Tel: 0800 456 1226
SMS: 0115 707 0007
Email: Info@tellmamauk.org
Web: https://tellmamauk.org/
Gypsy, Roma and Traveller Support
An organisation planning to end racism and discrimination against Gypsy, Roma and Traveller people and to protect the right to pursue a nomadic way of life. They support and provide advice to individuals and families with the issues that matter most to them.
Tel: 01273 234 777 Open Monday to Friday, 10.00am to 4.30pm excluding Bank Holidays.
Web: https://www.gypsy-traveller.org/
Galop
A national charity supporting LGBT+ people who are victims of domestic abuse, sexual violence, hate crime, so-called conversion therapies, honour-based abuse, forced marriage, and other forms of abuse. A person can refer themselves into this services, or you can refer them. All phonelines are free to call and open Monday to Friday 10.00am-4.00pm
National LGBT+ Domestic Abuse Helpline 0800 999 5428
LGBT+ Hate Crime Helpline 0207 704 2040
National Conversion Therapy Helpline 0800 130 3335
The Beaumont Society
The Beaumont Society operates a national information line providing help and support for the transgender community. This information line contains the telephone numbers of all the societies regional organisers who are available to speak to for advice.
Tel: 01582 412220 24/7, 365 days a year
Web: https://www.beaumontsociety.org.uk/contact.html
Mermaids
Mermaids supports transgender, nonbinary and gender-diverse children and young people their 20th birthday, as well as their families and professionals involved in their care. They also offer web chat support to students up to the age of 25. Calls to Mermaids are confidential and any details recorded will not be shared with a third party.
Tel: 0808 801 0400 - Open Monday to Friday, 9am to 9pm
Web: https://mermaidsuk.org.uk/contact-us/
Respond
A national helpline and support service for people with learning difficulties who are either victims or perpetrators of sexual abuse and other trauma, and for their carers. Issues covered include bereavement, abuse, bullying, relationship and sexuality issues.
Tel: 0808 808 0700 - Freephone helpline
Email: helpline@respond.co.uk
Web: www.respond.org.uk
ARC Safety Net Resources - Disability
A link to a range of national resources related to Hate Crime and disability. All resources are free to download and use
Web: https://arcuk.org.uk/safetynet/safety-net-resources/
Local Support Services
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Self-care and National Support Services
National Support
STREET LINK
Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
SHELTER
A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
8am - 8pm on weekdays
9am - 5pm on weekends
Website: https://england.shelter.org.uk/
Local Support Services
York
Salvation Army (Early Intervention & Prevention Team)
Charles Malarkey street walks in York on a morning at 04:30 to identify rough sleepers. Police officers who identify rough sleepers can email Charles (charles.malarkey@salvationarmy.org.uk), who will get out to them at 04:30. They operate 'no second night out' and react within 24 hours.
Self-referral via phone, email or drop-in, Professional referral route below
Tel: 01904 416562
Email: Sarah.pirie@salvationarmy.org.uk
By phone or email between 8.30am an 5pm Monday to Friday and between 9am and 10am on Saturdays, Sundays and all Bank Holidays.
Drop in: Mon-Fri 10:00-12:00 63 Lawrence Street, York, YO10 3BU
Housing options, York
The Housing Options Team provides advice about housing issues and homelessness
Self-referral via phone or email
Tel: 01904 554500 Monday to Friday, 8.30am to 5.00pm
Out of Hours: 01609 780780 - Emergency Duty Team (including weekends and BHs)
Email: housing.options@york.gov.uk
Web: https://www.york.gov.uk/homelessness/housing-options?documentId=1394&categoryId=20094
Address: West Offices, Station Rise, York, YO1 6HT. You must book an appointment to visit in person.
Youth homelessness, York
The service offers support to young people aged 16 to 17 who are homeless or are at risk of becoming homeless (16 year olds need to have officially left Year 11 to access this support).
Self-referral via phone or email
To book an appointment call 01904 553585 or 07891 853498 or 07717 320102. After 5pm and at weekends/bank holidays, you can contact the emergency duty team: 01609 780780
Email: youthhomeless@york.gov.uk
Web: https://www.york.gov.uk/homelessness/youth-homelessness-support
Address: West Offices, Station Rise, York, YO1 6HT. You must book an appointment to visit in person.
Carecent
Provide meals to the homeless. AKA Carebears
Signposting only
Tel: 01904 624244 Mon-Sat 08:30-10:45
Email: admin@carecent.org.uk
Web: www.carecent.org.uk
Address: Central Methodist Church, St. Saviourgate, York, YO1 8NQ
Street Angels
Every Fri and Sat night at 9pm volunteers from York's churches patrol the streets and visit pubs and bars. Street angels identify and assist those in vulnerable situations. Angels also provide a listening service.
No self referral, professional referral route below
Tel: 07533 933063 Mon-Fri 09:00-17:00 and
Fri & Sat Night 22:00-02:30
Email: streetangelsyork@gmail.com
The Peasholme Centre
Rough Sleepers/ Single homeless people with support needs and a local connection to York. Can accept couples. Can accept people with dogs.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 554500
Address: 4 Fishergate, York, YO10 4FH
Howe Hill
16-25 year olds, including young parents.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 553141
Address: 136 Acomb Road, York, YO24 4HA
Robinson Court
Managed by Changing Lives. For young people 16-21 (female only).
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 642307
Address: 101 Walmgate, York, YO1 9TR
Arclight
Single homeless people with a local connection to York. Applicants without a local connection can be supported whilst appropriate alternative accommodation is found. Can accept applicants with dogs. Managed by Changing Lives.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 01904 630500
Address: Union Terrace, York, YO31 7ES
SASH
For 18-25 years. Nightstop can arrange somewhere to stay for young people for that night on an emergency basis.
No direct referrals. Need to be referred by CYC Housing Options, Salvation Army or York College.
Tel: 01904 652043 Option 2 Alternatively for Nightstop: 01904 659610 Availability for both numbers 9AM-5PM.
Email: info@sash-uk.org.uk
Web: www.sash-uk.org.uk
Address: 107-109 Walmgate, York, YO1 9UA
Restore York
Restore is a Christian housing charity based in York. They provide accommodation and support for people from York who would otherwise be homeless.
No direct referrals. Need to be referred by CYC Housing Options or Salvation Army via the SAP process.
Tel: 03432 897927
Email: office@restoreyork.co.uk
Address: The Flat, Gateway Centre, York, YO24 3BZ
National Services
STREET LINK - Street Link is a national service which can be used if you see people sleeping rough. Referrals can be made 24 hours a day using the hotline or online.
Tel: 0300 500 0914 - Although the hotline is a 24 hour service outreach teams may not be able to assist that person straight away.
Website: www.streetlink.org.uk - You need to register to access services
Mobile app: ‘StreetLink’ from Apple iTunes / Google Play store
SHELTER - A person can contact the free Shelter helpline if they have nowhere to sleep or might be homeless soon, they have somewhere to sleep but nowhere to call home or could be at risk of harm.
Tel: 0808 800 4444 - The helpline is open 365 days a year and accessible at the following times:
- 8am - 8pm on weekdays
- 9am - 5pm on weekends
Website: https://england.shelter.org.uk/
SEVERE WEATHER EMERGENCY PROTOCOL (SWEP) -Aims to get people off the streets during periods of adverse weather (Cold, Wind, Severe Rain and Heatwaves) by providing emergency accommodation to anyone sleeping rough.
Local authorities and their partners should make every effort to provide self-contained accommodation options for people sleeping rough this winter, working alongside faith and community groups and homelessness charities to accommodate everyone safely, regardless of immigration status, previous housing experience and local connection.
For more information about SWEP, see Homeless Link’s guidance:
Website: www.homeless.org.uk/swep
Self-care and National Support Services
National Support Services
The NHS
It's normal for your memory to be affected by stress, tiredness, certain illnesses and medicines. But if you're becoming increasingly forgetful, particularly if you're over the age of 65, it's a good idea to talk to a GP about the early signs of dementia. Memory loss can be annoying if it happens occasionally, but if it's affecting your daily life, or it's worrying you, or someone you know, you should get help from a GP.
Website: https://www.nhs.uk/conditions/dementia/diagnosis/
The Alzheimer's Society
Alzheimer’s Society is the UK’s leading dementia charity. We campaign for change, fund research to find a cure and support people living with dementia today.
Website: https://www.alzheimers.org.uk/
The dementia guide: Living well after your diagnosis
Caring for a person with dementia: A practical guide
Tel: Dementia Connect Support Line: 0333 150 3456
Other Key links
Dementia UK - Dementia Helpline (support from dementia specialist admiral nurses): 0800 888 6678
Tide - Together In Dementia Everyday: Telephone: 0151 237 2669 Email: Carers@tide.uk.net
Carers UK- Making life better for carers: Telephone: 020 7378 4999
Self Care
We can’t change our age or our genes, and there is currently no way we can completely prevent dementia. However, there are some simple steps we can all take to help lower our risk.
Risk factors for cardiovascular disease (like high blood pressure and stroke) are also risk factors for dementia, so what is good for your heart is good for your brain. Looking after your health, cutting out smoking and being physically active on a regular basis will help lower your risk of cardiovascular disease. It’s likely you’ll be lowering your risk of dementia too, particularly vascular dementia and Alzheimer’s disease.
For good heart health:
- don’t smoke
- keep cholesterol and blood pressure under control
- be active and exercise regularly
- maintain a healthy weight
- eat a healthy balanced diet
- drink fewer than 14 units of alcohol per week.
Website: https://www.alzheimersresearchuk.org/dementia-information/reducing-the-risk/
Herbert Protocol
The Herbert Protocol is a national scheme that encourages carers, family and friends to provide and put together useful information, which can then be used in the event of a vulnerable person going missing.
Carers and / or relatives and friends can complete a form in advance, including important information about the missing individual such as the contact numbers, medication needed, locations the person was last seen and so forth also a photograph can be provided.
West Yorkshire Police - The Herbert Protocol Missing Person Incident Form | West Yorkshire Police - For patients known to wander
South Yorkshire Police - Herbert Protocol - SYP (southyorks.police.uk)
North Yorkshire Police - Dementia and the Herbert Protocol - North Yorkshire Police | North Yorkshire Police
Humberside Police - The Herbert Protocol | Humberside Police
Please see below for more information and contact details in your local area.
Local Support Services
York Minds and Voices is a forum for people living with dementia in York.
They have a great deal to contribute and strongly believe that you CAN live as well as possible with dementia.
Tel: 07927 405 854
Web: Minds and Voices in York - Dementia Enquirers
Email: dementiafriendly@outlook.com
Carers
Free Support For Unpaid Carers - Carers give free help to carers living, or caring for someone who lives in York. Support can be given over the phone, at the office, or we can arrange to see you at home or in another suitable place. They offer you a range of activities and support.
Tel: 01904 715490
Web: Free support for unpaid carers (yorkcarerscentre.co.uk)
Email: enquiries@yorkcarerscentre.co.uk
Address: York Carers Centre, 17 Priory Street, York, YO1 6ET
Self-care and National Support Services
As well as local support services you may alert the individuals to a number of national support services who can assist those struggling with their mental health. There are services especially for Adults, Children, Parents, Veterans, Carers and those requiring Perinatal Support:
Samaritans - (All age groups)
Providing mental wellbeing support nationally, Including crisis support.
Tel: 116 123, open 24 hours a day, 7 days a week.
No self-referral route, signposting only. No professional referral route, signposting only.
Hub of Hope
A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Website: www.sane.org.uk
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Papyrus - Suicide Prevention Charity (Young People)
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
CALM
The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service can be contacted on 0845 456 0455. The advise service offers practical help on a wide range of mental health issues. They can be contacted from 9.30am – 4pm from Monday to Friday.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
Young Minds UK
Mental Health support for children and young people.
Text the YoungMinds Crisis Messenger for free 24/7 support across the UK if you are experiencing a mental health crisis.
If you need urgent help, text YM to 85258. All texts are answered by trained volunteers, with support from experienced clinical supervisors. Texts are free from EE, O2, Vodafone, 3, Virgin Mobile, BT Mobile, GiffGaff, Tesco Mobile and Telecom Plus.
Web: https://youngminds.org.uk/
Support Services - Adults
Adults can self-refer to Improving Access to Psychological Therapies (IAPT) services. IAPT is a national NHS programme, which offers evidence based psychological therapies or interventions approved by the National Institute of Health and Clinical Excellence (NICE). IAPT is primarily for treating people with mild to moderate mental health issues such as anxiety disorders, depression and post-traumatic stress disorder.
IAPT treatments are delivered via a stepped care model where patients are initially offered low intensity therapies, such as computerised cognitive behavioural therapy (cCBT) and guided self-help. If these treatments are unsuccessful, or not appropriate for individuals, higher intensity therapies are utilised and include one to one cognitive behavioural therapy (CBT) or interpersonal therapy (IPT). Please see local support and contact details for further information.
Support Services - Veterans
Veterans Combat Stress is the UK's leading mental health charity for veterans. They offer free, confidential 24-hour support to Service and ex-Service personnel who are experiencing mental health issues, including feeling suicidal.
Tel: 0800 138 1619
Web: https://www.combatstress.org.uk/help-you
Support Services - Perinatal
PANDAS Foundation
The PANDAS Foundation is here to help support and advise any parent who is experiencing a perinatal mental illness. We are also here to inform and guide family members, carers, friends and employers as to how they can support someone who is suffering.
Tel: 0843 2898401 (0900 - 2000 hrs, 7 days per week)
Web: http://www.pandasfoundation.org.uk/
Support Services - Carers
The Carers Trust
It is important that you take care of your own health, even if you are busy looking after someone else's health. Being healthy is not only important for you, but it also helps the person you care after too. The website contains some helpful guides on relationship management and information on self-care and respite care.
Support Services - Children and Young People
Children and Young People can contact the 'The Mix which is a leading support service that can help young people to take on any challenge they are facing - from mental health to money, from homelessness to finding a job, from break-ups to drugs.
- Tel: 0808 0808 4994 (Freephone)
- Web: http://www.themix.org.uk/
For Parents
YoungMinds run a free, confidential parents helpline, which parents/careers can call if they are worried about how a child or young person is feeling or behaving. They also run a group called Parents Say, for parents whose children are accessing Child and Adolescent Mental Health Services.
Web: https://youngminds.org.uk/
Local Support Services
CRISIS TEAM - Tees, Esk and Wear Valleys NHS Foundation Trust COMMISSIONED SERVICE, PLEASE USE
The crisis team have a high threshold for offering intervention which is generally if the person is at risk of being admitted to a psychiatric ward. They aim to offer short term intense intervention in the community to prevent this. Open 24 hours a day and 7 days a week. Including children, older people and those with learning disabilities and/or autism.
Self-referral via 0800 0516171 (24hrs) There will be a number of options to divert you to the appropriate local crisis service. Professional referral via 01904 461133 (consent required)
Tees, Esk and Wear Valleys NHS Foundation Trust - (Self-Referral & via GP) - COMMISSIONED SERVICE, PLEASE USE
The access to mental wellbeing services team is a central point for anyone wishing to access mental health services within the Vale of York area. The service is available to people:
- aged 18-65
- registered with a GP within the York, Selby and Pocklington area
- with identified mental health needs
- who are not already in receipt of NHS mental health services
Self-referral route via phone or online form
Tel: 01904 556840
Website: www.tewv.nhs.uk
Email: tewv.yorkaccesspoint@nhs.net
The Go-To North Yorkshire - COMMISSIONED SERVICE, PLEASE USE
Mental Health and Wellbeing support for young people in North Yorkshire. Listing useful resources, information and advice.
No self-referral, signposting only. No professional referral, signposting only.
Website: www.thegoto.org.uk
York & Selby Improving Access to Psychological Therapies (IAPT)
IAPT is a national NHS programme designed to increase the availability of talking therapy treatments recommended by the National Institute for Health and Clinical Excellence (NICE). Significant events like bereavement, unemployment, relationship breakdown, traumatic events or even stress at work
Self referral route via online form or phone:
Tel: 01904 556840 Monday-Friday 9am-5pm
Website: https://yorkandselbyiapt.co.uk/
Email: TEWV.iaptyorkselby@nhs.net
Address: Huntington House, Jockey Lane, York, YO32 9XW
York Mind
York Mind offers a wide range of services help individuals as they recover from a variety of mental health conditions. We are a leading local provider of services supporting individuals recovering from mental ill-health to achieve outcomes that will progress them towards recovery, social inclusion and integration in mainstream activity such as learning, volunteering or employment.
Self-referral route via online form or phone. Professional referral route through online form or phone
Tel: 01904 643364 Office hours
Website: www.yorkmind.org.uk
Email: office@yorkmind.org.uk
Address: Highcliffe House, Highcliffe Court, York, YO30 6BP
W2W Ways to Wellbeing - Social prescribing York
An innovative social prescribing service that focuses on increasing access to social prescribing in York. Providing wellbeing support to anyone anyone over 18 not in crisis who has come into contact with the York Community Safety Hub.
Self-referral route via online phone or email. Professional referral route through NYP Community Safety Hub. If individuals are already using Foss Park or YDH discharge services, they can request they refer them in.
Tel: 01904 621133 Option 4 - Mon-Fri 9am-4.30pm
Website: www.yorkcvs.org.uk/ways-to-wellbeing
Email: waystowellbeing@yorkcvs.org.uk
National Services
HUB OF HOPE - A mental health support database. It is provided by national mental health charity, Chasing the Stigma, and brings local, national, peer, community, charity, private and NHS mental health support and services together in one place. Enter your postcode and the website will provide you to local Mental Health support services.
No self-referral route, signposting only. No professional referral route, signposting only.
Website: https://hubofhope.co.uk
SHOUT - A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
No self-referral route, signposting only. No professional referral route, signposting only.
Text 85258 - Available 24 hours a day
Website: https://giveusashout.org/
CALM - The helpline is for people in the UK who are down or have hit a wall for any reason, who need to talk or find information and support.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 585858 Daily 17:00-00:00, 365 days a year
Website: www.thecalmzone.net
SANEline - An out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
**Update: Although our previous SANEline number cannot operate at the moment, you can leave a message on 07984 967 708 giving your first name and a contact number, and one of our professionals or senior volunteers will call you back as soon as practicable.**
Email: support@sane.org.uk
Website: www.sane.org.uk
Self-care and National Support Services
NATIONAL SERVICES
Migrant Help
Migrant Help protect people affected by displacement and exploitation, helping them thrive as individuals and recover from their trauma. Core services include Asylum Support, and those seeking asylum in the UK can come to MH to seek help with applying for accommodation and financial support, to report issues with asylum accommodation, and any other advice needed. MH can advise individuals in their language on issues such as:
- Accessing healthcare
- How to claim asylum
- Applying for asylum support including accommodation
- Notifying the Home Office if your circumstances change
- Finding legal representation
Tel: 0808 8010 503. A free asylum helpline available 24 hours a day
Web: http://www.migranthelpuk.org
Refugee Council
Refugee Council stand up for the rights of refugees and people seeking asylum – exploring the issues that affect them, informing the public, and working for fairer government policy. They provide specialist mental health support to help refugees to rebuild their lives using the resilience, strength and skills acquired on their journeys. Experienced and highly qualified therapists apply a range of evidenced-based and best practice approaches.
Tel: 0207 346 6700 Office hours
Web: https://www.refugeecouncil.org.uk/
Translated health information for migrants
Provides a list of translated information on a range of health and wellbeing subjects, translated into over 60 languages. All information targets migrant communities and subjects include:
- How to register with a GP and book a COVID-19 vaccine
- COVID-19 vaccine information
- Flu vaccine information
- Infographics: Coronavirus overview and self-care
- Infographics: Migrants’ right to healthcare
- Keeping young people healthy
- Six steps to improve your wellbeing
Web: https://www.doctorsoftheworld.org.uk/translated-health-information/
Patients Not Passports
A toolkit designed to support you in advocating for people facing charges for NHS care, and in taking action to end immigration checks and upfront charging in the NHS.
Website: https://patientsnotpassports.co.uk/
Praxis
Praxis provide expert support to migrants and refugees in the UK. They are a leading expert in finding pathways out of destitution and supporting migrants facing homelessness, as well as survivors of trafficking and domestic violence and young people. They provide free immigration advice over the phone. Support includes securing rights, safe housing, influencing and advocacy and interpreting and training.
Tel: 020 7749 7608 or 020 7749 7605 - Wednesday from 2pm to 4pm and Thursdays from 10am to 12.30pm.
Web: https://www.praxis.org.uk/
The Joint Council for the Welfare of Immigrants
JCWI provide free legal advice to asylum seekers and refugees at all stages of the legal process, including:
- Applications to the Home Office
- Entry Clearance
- Appeals
- Judicial Review
If you are in the UK without status and need free and confidential legal advice, call the helpline:
Tel: 020 7553 7470. Open Mondays, Tuesdays and Thursdays between 10am and 1pm.
Web: https://www.jcwi.org.uk/
Local Support Services
Refugee Action York
RAY works with refugees, asylum seekers and migrants from within and around the City of York. They provide support by phone and text message and people can seek information and support about immigration, health, housing and debt problems here.
Tel: 07545 060694 - Monday to Friday 9am to 5pm
Self-care and National Support Services
National Support Services for Sex Workers
National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations.
The service have a case work team that supports sex workers to further access criminal justice remedies and other services.
Tel: 0161 629 9861 (9am-5pm) Monday to Friday.
Website: https://nationaluglymugs.org/
Crimestoppers
Sex workers can report information anonymously about crimes committed against themselves or other sex workers to this number. Tel: 0800 555 111 (24hr a day, 7 days a week).
SAAFE escort forum
A website and forum full of information to help escorts, particularly those new to the industry.
https://saafe.info/main/index.php
Suzy Lamplugh Trust
Raises awareness about personal safety and stalking and provides safety resources including personal safety alarms. Tel: 020 7091 0014 | www.suzylamplugh.org
Suzy Lamplugh National Stalking Helpline - Tel: 0808 802 0300 (Open 09.30-4.00pm) weekdays)
Sexual Health Information Line
24-hour free sexual health information line Tel: 0300 123 7123| Can provide information about your nearest sexual health/GUM clinic if you want screening for sexually transmitted infection, post-exposure prophylaxis or sexual health information.
Local Support Services
Yor Sexual Health - COMMISSIONED SERVICE, PLEASE USE
If a sex worker requires sexual health/contraception care, they can call the central booking line on 01904 721111 and press option 1. The caller will be assessed by the team and a nurse will call them back to discuss the best way to get them the care required. Open Monday – Thursday 8:15am – 5pm & Friday 8:15am – 4pm. Saturday 9am-12pm
Self-referral via phone or online form. Professional referral route, phone clinical support team for advice 01904 725444
Website: https://www.yorsexualhealth.org.uk/
Address: 31 Monkgate, York, YO31 7WA
A red umbrella card will expedite sex workers' access to services at YorSexualHealth, which are available from community sex worker drop-in sessions. Sex workers are also eligible for a free Hep B vaccination through them.
MESMAC Yorkshire
Yorkshire MESMAC offer services to various communities including men who have sex with men, people of colour and other marginalised races, people misusing drugs, sex workers and LGBTQ+ young people and adults.
All of our offices provide:
- Free, rapid and confidential HIV testing
- Condoms and lubricant
- Consultancy
- Counselling
- Information and resources
- Meeting rooms and training space
- Outreach to the commercial gay scene, cruising areas and public toilets
- Support for individuals and community groups
- Training
Self-referral route, call or email CJ
York Office - Call CJ on 07710 099031, email: cj.reay@mesmac.co.uk
Face to face services are available but only by appointment due to coronavirus
Address: The Workshop, Marygate Lane, York, YO30 7BJ
National Services
National Ugly Mugs (NUM) is a national charity with a mission to ‘end violence against sex workers.’ NUM provides a mechanism for sex industry workers to report crimes they experience and share this information within their communities to warn others to potentially dangerous individuals and situations.
The service have a case work team that supports sex workers to further access criminal justice remedies and other services.
Tel: 0161 629 9861 (9am-5pm) Monday to Friday.
SAAFE escort forum
A website and forum full of information to help escorts, particularly those new to the industry.
https://saafe.info/main/index.php
Suzy Lamplugh Trust
Raises awareness about personal safety and stalking and provides safety resources including personal safety alarms. Tel: 020 7091 0014 | www.suzylamplugh.org
Suzy Lamplugh National Stalking Helpline - Tel: 0808 802 0300 (Open 09.30-4.00pm) weekdays)
Sexual Health Information Line
24-hour free sexual health information line Tel: 0300 123 7123| Can provide information about your nearest sexual health/GUM clinic if you want screening for sexually transmitted infection, post-exposure prophylaxis or sexual health information.
Crimestoppers
Sex workers can report information anonymously about crimes committed against themselves or other sex workers to this number. Tel: 0800 555 111 (24hr a day, 7 days a week).
Self-care and National Support Services
National Support Services
Rape and Sexual Assault
Rape Crisis England and wales
Tel: 0808 802 9999. Open between12.00-14.30 and 19.00-21.30 every day of the year
National Women’s Aid England - Information about support services for women experiencing domestic violence.
Tel: 0117 944 4411 | 24-hour domestic violence helpline: 0808 2000 247
Revenge Porn Helpline
UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn. Self-referral and Professional referral - signposting only
Tel: 0345 6000 459 Monday to Friday (excluding bank holidays) - 10:00 to 16:00
Email: help@revengepornhelpline.org.uk
Web: https://revengepornhelpline.org.uk/
The Survivors Trust - Support for victims/survivors of rape, sexual violence and childhood sexual abuse. working with women, men and children.
Tel: 08088 010 818. Mon - Fri 10am-8:30pm, Sat 10am-12:30pm, 1:30pm-4:30pm, 6pm-8:30pm, Sun 1:30pm-4:30pm, 6pm-8:30pm
Safeline - National helpline to support male victims of rape and sexual abuse.
Tel: 0808 800 5005. Open office hours except Weds and Sundays.
Local Support Services
Bridge House Sexual Assault Referral Centre - COMMISSIONED SERVICE, PLEASE USE
A Sexual Assault Referral Centre (SARC) is a "one stop" location, where specially trained staff can offer medical, practical and emotional support to those who have experienced sexual violence or sexual abuse. Police can book an appointment for an individual or they have the option to self-refer if they do not want police involvement.
Self-referral route via phone. Professional referral route via phone
North Yorkshire & York – Bridge House SARC (York) 0330 223 0362
Email: bridgehouse.sarc@nhs.net.
Address: Bridge House SARC, 48 Bridge Road, Bishopthorpe, York, North Yorkshire YO23 2RR
Website: https://www.bridgehousesarc.org/
PACE (Parents Against Child Exploitation) - COMMISSIONED SERVICE, PLEASE USE
Pace is a leading specialist charity that brings the parent perspective to tackling child exploitation.
Self-referral route via phone or email. Professional referral route via phone or email
Tel: 0113 240 3040
Email: leah.taylforth@paceuk.info
Website: https://paceuk.info/
Survive, York
York based charity providing confidential support to women and men who have survived childhood sexual abuse, rape or sexual assault. Services also delivered in Craven, Catterick, Harrogate, Northallerton and Selby.
Self-referral and Professional referral route via phone or email
Tel: 01904 638 813 - self-refer for counselling service / Helpline for survivors and third parties affected by sexual violence – Monday and Tuesday (exc bank holidays) 4pm-8pm – 0808 145 1887 (freephone)
Email: survive@survive-northyorks.org.uk
Address: 25 Micklegate, York YO1 6JH, (by appointment only)
Website: https://www.survive-northyorks.org.uk/
National Support Services
Rape and Sexual Assault
Rape Crisis England and wales
Tel: 0808 802 9999. Open between12.00-14.30 and 19.00-21.30 every day of the year
Live Online Chat: https://rapecrisis.org.uk/get-help/want-to-talk/ (Monday, Tuesday, Wednesday, Thursday: 2pm-4.30pm, 6pm-8.30pm | Friday: 2pm-4.30pm)
Website: https://rapecrisis.org.uk/
National Women’s Aid England - Information about support services for women experiencing domestic violence.
Tel: 0117 944 4411 | 24-hour domestic violence helpline: 0808 2000 247
Revenge Porn Helpline
UK service supporting adults (aged 18+) who are experiencing intimate image abuse, also known as, revenge porn. Self-referral and Professional referral - signposting only
Tel: 0345 6000 459 Monday to Friday (excluding bank holidays) - 10:00 to 16:00
Email: help@revengepornhelpline.org.uk
Web: https://revengepornhelpline.org.uk/
The Survivors Trust - Support for victims/survivors of rape, sexual violence and childhood sexual abuse. working with women, men and children.
Tel: 08088 010 818. Monday- Thursday: 10am-12.30pm, 1.30pm-5.30pm & 6pm-8pm; Friday: 10am-12.30pm & 1.30pm-5.30pm; Saturday: 10am-1pm; Sunday: 5pm-8pm
Email: helpline@thesurvivorstrust.org
Website: https://www.thesurvivorstrust.org/
Safeline - National helpline to support male victims of rape and sexual abuse.
Tel: 0808 800 5005. Helpline Open Mon-Fri: 9am-8pm and Saturday and Sunday: 10am-2pm / Text Support: 07860 065187
Website: https://safeline.org.uk/
Child Sexual Exploitation
The Truth Project
Offer victims and survivors of child sexual abuse the chance to share their experiences in a safe place. Self-referral and Professional referral - signposting only
Tel: 0800 9171000 Open weekdays 9am-5pm
Email: contact@iicsa.org.uk
Website: https://www.truthproject.org.uk/i-will-be-heard
Childline - Free and confidential 24hr helpline for children
Tel: 0800 1111
Website: https://www.childline.org.uk/
NSPCC - Trained professionals who can provide expert advice and support when there is concern about the welfare of a child
Tel: 0808 800 5000 Weekday 8.00am-10.00pm and Weekends 9.00am-6.00pm - for adults worried about a child. Children 18 or under should call Childline on 0800 1111
Email: help@nspcc.org.uk.
Website: https://www.nspcc.org.uk/
Barnardo’s – Cut them free campaign. A campaign targeted at tackling CSE.
Tel: 01332 585371 / Website: https://www.barnardos.org.uk/
National Helpline for male victims of sexual exploitation
Tel: 07808 863 662
CEOP - A law enforcement agency providing support and advice for children, adults or teachers about keeping children safe from sexual abuse and grooming online. Submit a report online https://www.ceop.police.uk/ceop-reporting/
Crimestoppers - An independent crime-fighting charity in the UK allows people to call or pass on information about crime anonymously.
Tel: 0800 555 111
Self-care and National Support Services
Self Care
Although most people need some kind of social contact to maintain good mental health, everyone has different social needs. The person may be someone who is content with a few close friends, or they may need a large group of varied acquaintances to feel satisfied.
State that the simplest way to ease feelings of loneliness can be to try to meet more, or different, people.
- Can they think of anything they are interested in, a class or a group they have heard of, that could help connect them with new people? See Useful contacts for ideas of how to find groups. The Red Cross Connecting Communities team can help you connect with your local community and meet new friends.
- Volunteering is a good way of meeting people. Helping others can also really help improve mental health. See useful contacts for organisations that can help someone find local volunteering opportunities.
- Join an online community. See useful contacts for some suggestions.
Loneliness in Older People
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Website: https://www.thesilverline.org.uk/
AGE UK - This organisation has a a befriending service to support loneliness in later life, this is where a volunteer visits an older person once a week in their own home. There is also telephone befriending, where a volunteer befriender will phone an older person.
Website: https://www.ageuk.org.uk/services/befriending-services/ Click on befriending services and input postcode of individual to find local Age concern services.
Reengage: https://www.reengage.org.uk/ works with people aged 75 and over who live alone; those who are especially vulnerable to loneliness. Call our freephone number 0800 716 543 Email info@reengage.org.uk
NHS Choices has a range of advice on Loneliness including volunteering, continuing education and how to engage with social media and computers.
Loneliness in Younger People
It is recognised that Loneliness is not something that is exclusive to older adult, indeed many younger adults in particular can experience loneliness and a recent report from the office for national statistics highlighted Britain as the loneliest capital of Europe.
The Samaritans are available around the clock, 24 hours a day, 365 days a year. This number is FREE to call on 116 123
GET CONNECTED - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
It doesn’t really matter who you talk to first. Some ideas would include: a friend, family member, anonymous listening service like Samaritans, student union welfare rep, personal tutor, students support services staff member, counsellor, or doctor. Decide who is the best person for you to talk to first. Be realistic about what each person can offer. If it doesn’t work out, try someone else. Talk to more than one person.
Local Support Services
York Mind
York Mind offers a wide range of services help individuals as they recover from a variety of mental health conditions. We are a leading local provider of services supporting individuals recovering from mental ill-health to achieve outcomes that will progress them towards recovery, social inclusion and integration in mainstream activity such as learning, volunteering or employment.
Self-referral route via online form or phone. Professional referral route through online form or phone
Tel: 01904 643364 Office hours
Website: www.yorkmind.org.uk
Email: office@yorkmind.org.uk
Address: Highcliffe House, Highcliffe Court, York, YO30 6BP
Age UK
Age UK York provides a befriending service, companionship and support to older people living alone in the community who feel socially isolated and lonely.
Self-referral route and professional referral route signposting only.
Tel: 01904 634061 Office Hours (9.30am-3pm. Monday to Friday)
Web: http://www.ageuk.org.uk/york/
Email: firstcall@ageukyork.org.uk
Address: Norman Collinson House, 70 Walmgate, York, YO1 9TL
York Neighbours
Supports those over 65 to reduce isolation and enable independence.
Self-referral and professional referral route by phone or via online form.
Tel: 01904 891627 Mon - Fri 09:00-17:00
Website: https://yorkneighbours.org.uk/
Address: The Raylor Centre, James Street, York, YO10 3DW
Men's Sheds
Men’s Sheds are kitted out community spaces where men can enjoy practical hobbies. They’re about making friends, learning and sharing skills. men can come down just tea and chat. During the pandemic many Sheds will now have an online means of staying connected. Sheds are often run by volunteers, so individuals may not hear back immediately.
York Men's Shed
If you would like to join this group either email the Membership Secretary, Tim Almond at yms_membership@outlook.com, or the Chairman, Mark Guilford at YMSChairman@outlook.com.
You can also find the group on Facebook at facebook.com/YorkMensShed/
Address: Hull Road Park, Layerthorpe, York, United Kingdom
Website: https://menssheds.org.uk/
National Services
The Silver Line - A free confidential helpline providing information, friendship and advice to older people. The Silver Line can also put people in contact with community activities in your local area.
Tel: 0800 470 8090 - Open 24 hours a day, every day of the year.
Email: info@thesilverline.org.uk
Website: https://www.thesilverline.org.uk/
Get Connected - A free confidential helpline for young people, where people can seek help with emotional and mental health issues often linked to loneliness.
Tel: 0808 808 4994 - The service is available 365 days a year and young people can get in touch by phone, webchat, email, text message or use the online help directory, WebHelp 24/7.
Website: https://rethinkyourmind.co.uk/get-connected/
Self-care and National Support Services
If there is no immediate risk to the individual you may encourage them to contact:
Samaritans - (All age groups)
Offering listening and support to people and communities in times of need and crisis and confidential suicide prevention advice.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 116 123, open 24 hours a day, 7 days a week.
Papyrus - Suicide Prevention Charity (Young People)
Confidential support and advice service for under 35s who are experiencing thoughts of suicide or who are concerned about a young person thinking about suicide.
No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41 Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org
SANEline
SANEline is an out-of-hours telephone helpline offering practical information, crisis care and emotional support to anybody affected by mental health problems. They also provide a free text-based support service called Textcare.
Tel: 0300 304 7000 - 4.30pm-10.30pm each evening, every day of the year.
Textcare: sane.org.uk/what_we_do/support/textcare
Website: www.sane.org.uk
Rethink
Rethink is the largest severe mental illness charity in the UK and their information and advice service offers practical help on a wide range of mental health issues.
Tel: 0808 801 0525 - 9.30am – 4pm from Monday to Friday.
Website: https://www.rethink.org/
SHOUT
A free, confidential, 24/7 text messaging support service for anyone who is struggling to cope. A text will prompt a conversation with trained volunteers. For individuals who are anxious, stressed, depressed, suicidal or overwhelmed and who need immediate support.
Text 85258 - Available 24 hours a day
MIND
'The charity for better mental health' has an extensive range of self help resources available.
Tel: 0300 123 3393 9.00-5.00pm for information.
Website: https://www.mind.org.uk/
Andy's Man Club
Provides a weekly talking group, a place for men to talk about issues/problems they have faced or are currently facing. They have clubs in locations all over Yorkshire and the Humber and there is a national online group for those outside of the catchment areas.
For information about how to connect with clubs please email info@andysmanclub.co.uk and the team will be able to assist.
Website: https://andysmanclub.co.uk/
Mindwell
Mindwell is a mental health website providing useful information about how to take care of your mental wellbeing and providing a range of self-help techniques. Although some resources are Leeds focussed much of the content has universal application.
Website: https://www.mindwell-leeds.org.uk/
Local Support Services
Crisis Team - Tees, Esk and Wear Valleys NHS Foundation Trust
The crisis team have a high threshold for offering intervention which is generally if the person is at risk of being admitted to a psychiatric ward. They aim to offer short term intense intervention in the community to prevent this – they see people who have thoughts of suicide whom may be planning on completing suicide. Open 24 hours a day and 7 days a week.
Self-referral via 0800 0516171 (24hrs). Professional referral route via 01904 461133 (consent required).
Website - https://www.tewv.nhs.uk/services/crisis-advice/
The Haven
Out of hours walk-in service for over 16s experiencing a mental health crisis in York and Selby.
Signposting only for self-referral and professional referral.
Tel: 07483 141310 Mon-Fri 18:00 to 22:00, Sat-Sun 12:00 to 22:00
Website: www.mhm.org.uk/the-haven-30-clarence-street
Email: haven.mhm@nhs.net
Address: 30 Clarence Street, York, YO31 7DE
York Samaritans
Listeners support callers on the phone and by email in times of emotional distress and along with other branches, the provide this support 24 hours a day, 7 days a week.
Tel: 116 123 (freephone) or 0330 094 5717 (local call charges apply) - Available 24 hours a day, seven days a week.
Email: jo@samaritans.org
PLEASE NOTE: The above telephone number and Email address are only to be used by those in distress and requiring help - for any other queries, please contact the national office on 0208 394 8300 or admin@samaritans.org
Website: https://www.samaritans.org/branches/york-samaritans
PLEASE NOTE: The branch face to face service is currently closed due to Covid-19
Address: Samaritans York, 89 Nunnery Lane, York North Yorkshire YO23 1AH
Usual hours open to receive callers at the door: Mon, Tue, Wed & Fri 8am-10pm; Sat & Sun 8am-2pm and 6pm-10pm
National Services
PAPYRUS - A suicide prevention charity for young people. No self-referral route, signposting only. No professional referral route, signposting only.
Tel: 0800 068 41 41
Opening hours: Every Day 9:00 am to 12:00 am (midnight)
Text: 07786209697
Website: www.papyrus-uk.org
Email: pat@papyrus-uk.org